Billing Agent Resume Samples

Description :

1. Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs Maintain broad knowledge of products, 
2. Able to multi-task in a fast paced environment and assist the Management team in stock related and housekeeping tasks One year experience in a fashion retail or customer service related environment.and work a flexible schedule to meet the needs of the business.
3. Collected cash, check, or charge payment from customer and make change for cash transactions.
4. Weighed items, bag merchandise, and redeem food stamps and promotional coupons.
5. Monitored and managed potential front-end shrink.
6. Answered product related questions for customers.
7. Performed the duties of Customer Service Assistant frequently.

Experience

7-10 Years

Level

Management

Education

Criminal Justice

Description :

1. Responsible for all phases of the medical billing program.
2. Reviewed claim requests received from numerous sources to determine the validity of each inquiry.
3. Utilized knowledge of medical terminology and disease processes to analyze each record of treatment to ascertain which visits were related to the claim in question.
   
4. Contacted in writing and/or telephonically claimants and various health care providers to obtain additional information as required.
5. Utilized automated systems to retrieve specific clinical data and a Third Party Outpatient Collection System to retrieve, verify insurance/administrative information, and obtain pertinent administrative data.
6. Obtained information from inpatient records, outpatient records, Emergency Room sheets, and/or specialty clinic files.
7. Reviewed all documentation related to claims in question to assure relativity to the case.

Experience

5-7 Years

Level

Senior

Education

Business Administration

Description :

1. Initiated, maintained, and processed service order requests and related documentation through appropriate channels.
2. Reviewed and verified billing accuracy prior to release.
3. Maintained or processed account receivables and payments.
4. Assists in collections of past-due accounts. Investigates customer complaints on billing or service issues for proper action and responds accordingly.
5. Acted as interface between other departments, billing vendors, and customers.
6. Communicated with customers over the phone and face-to-face.
7. Performed general office duties, as required. Troubleshoot and successfully repaired cable software issues via telephone and pc override.

Experience

5-7 Years

Level

Junior

Education

Computer Science

Description :

1. Received payments and post amounts paid to customer accounts.
2. Advised customers of necessary actions and strategies for debt repayment.
3. Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
4. Confered with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
5. Located and monitored overdue accounts, using SAP.
6. Answered customer questions regarding problems with their accounts.
7. Recorded information about financial status of customers and status of collection efforts.

Experience

10+ Years

Level

Senior

Education

Career Development

Description :

1. Reviewed claim requests received from numerous sources to determine the validity of each inquiry.
2. Utilized knowledge of medical terminology and disease processes to analyze each record of treatment to ascertain which visits were related to the claim in question.
   
3. Contacted in writing and/or telephonically claimants and various health care providers to obtain additional information as required.
4. Utilized automated systems to retrieve specific clinical data and a Third-Party Outpatient Collection System to retrieve, verify insurance/administrative information, and obtain pertinent administrative data.
5. Obtained information from inpatient records, outpatient records, Emergency Room sheets, and/or specialty clinic files.
6. Coordinated with medical facilitates to ensure inpatient records were approved in a timely manner and solicited verification of outpatient visit codes, when indicated, to facilitate efficient and expeditious billing.
7. Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Worked the front office and check patients in. Answered phones and directed them to where they needed to go.
2. Scheduled patients for office visits and testing.
3. Authorized testing through insurances.
4. Handled prescriptions. Worked patients up to be put in room for nurses to see.
5. Hooked patients up to ekg machine. Read and abstracted physicians office notes and cardiac testing to correctly apply ICD 10 CM, CPT, HCPCS and modifier assignments.
6. Followed rules and regulations of Medicare billing including incident to, teaching situations, shared visits, and consultations.
7. Reported and background checks on potential and existing customers.

Experience

5-7 Years

Level

Executive

Education

Medical Coding

Description :

1. Billed Agent Understand and process all requests in both English and Spanish.
2. Educated customers on UPS requirements and billing procedures.
3. Processed all Accounts Payable and Accounts Receivable requests.
4. Identified and process proper adjustments including, but not limited to, Guaranteed Service Refunds for eligible packages and Shipping Charge Corrections.
5. Completed all Tracking functions.
6. Automated systems to retrieve specific clinical data and a Third-Party Outpatient Collection System to retrieve, verify insurance/administrative information, and obtain pertinent administrative data.
7. Extensived training on new UPS process and procedures including new service briefings.
   

Experience

2-5 Years

Level

Executive

Education

Computer Systems

Description :

1. Reviewed claim requests received from numerous sources to determine the validity of each inquiry.
2. Required and Obtained same from Inpatient, Outpatient, Ambulatory Procedure Visit, and/or Observation Records to initiate billing activities.
3. Utilized knowledge of medical terminology and disease processes to analyze each record of treatment to ascertain which visits were related to the claim in question.
4. Contacted in writing and/or telephonically claimants and various health care providers to obtain additional information as required.
5. Utilized automated systems to retrieve specific clinical data and a Third Party Outpatient Collection System to retrieve, verify insurance/administrative information, and obtain pertinent administrative data.
6. Obtained information from inpatient records, outpatient records, Emergency Room sheets, and/or specialty clinic files.
7. Coordinated with medical facilitates to ensure inpatient records were approved in a timely manner and solicited verification of outpatient visit codes, when indicated, to facilitate efficient and expeditious billing.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Managed time with the customers on each call.
2. Advised the best options for their payments.
3. Assisted with call handling in a professional manner regardless of the issues of the customer.
4. Handled multiple calls in a high and fast pace environment.
5. Contacted other companies when needed to verify issues concerning issues with customers' accounts.
6. Transferred and taking payments.
7. Required and Successful Applicants will have Strong Computer Skills, Multi-tasking mindset, Attention to Detail the ability to adapt quickly to a Fast Paced Environment. 
   

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Answered high volume of incoming calls. Built and maintained good rapport with members.
2. Improved personal statistics including call time/call volume/quality Back Office/Policy Service Support Agent.
3. Fulfilled customer requests to change their account.
4. Called members as needed DirecTV Supervisor/Mentor.
5. Trained employees in DirecTV client test run.
6. Observed employee work. Provided feedback to employees DirecTV Quality Analyst.
7. Performed data entry documenting personal information.

Experience

5-7 Years

Level

Executive

Education

Renewable Energy