A Program Support Manager plays a key role in the efficient and effective running of the company’s program. The job duties often listed on the Program Support Manager Resume describes the following duties – overseeing all support systems including finance, human logistics, and administrative; leading and monitoring and evaluating assigned projects, managing and reporting on the projects in line with the objectives, time frame, and budget; providing technical support, leadership, and strategic direction, managing, and training staff to meet quality standards in program delivery; providing support in researching new funding sources, preparing specific bids, proposals, and providing strategic support, and grant coordination.
To excel in the role, the Program Support Managers need the following skills – management experience, working in a cross-cultural setting, the ability to develop and maintain effective relationships with internal and external stakeholders, good interpersonal and conflict resolution skills, and a creative mindset. A degree in a relevant subject such as Business Administration or management is required.
Summary : Program Support Manager professional career reflects 20 years of leadership in highly competitive and diligently regulated industries of administration, logistics, program management, and operational management. The experiences range from industry leading Fortune 500 firms to Government and Military entities. Excellent oral and written communication skills are the foundation to my ability to simplify organizational objectives from the shop floor to the board room, from the entry level worker to the executive management team.
Skills : Office Administration, MS Office.
Description :
Supported C-17 Foreign Military Sales International Countries as a Program Support Special by utilizing my vast experience in Administration, Program Management, Human Recourses, Operations, Supply Chain, Logistics and Finance.
Coordinated, attended and hosted CONUS and OCONUS Program Management Reviews, Financial Management Reviews, and Working Groups along with all note taking and finalize minutes and Action Item (AI) as required.
Utilized Security Assistance Management Information Systems (SAMIS) in the acquisition and physical delivery functions of the international logistics support requirements and generate logistic support documentation.
Assisted FMS countries with the expediting of F77 and DLA MICAPs of C-17.
Reconciled FMS case lines of accounting to assist in Contract Modification and or Contract Amendments.
Planned, organized, and lead Acquisition and Sustainment Management Reviews.
Developed, coordinated, participated, monitored, and reported on Acquisition and Sustainment Management Activities.
Experience
10+ Years
Level
Senior
Education
MS
Program Support Manager Resume
Headline : As a Program Support Manager, responsible for Gathering and analyzing data, submitting reports and assist with identifying systematic problems for mitigation and resolution, track progress, report significant activities and ensure program standards are met Provide information, data, and reports as required by the Contracting Officer Representative.
Skills : Power Point, Excel, Managing SKills.
Description :
FINANCE Supervised Finance Staff in the processing of all payments, preparation of monthly bank reconciliations and preparation of monthly reports to CARE Sierra Leone and CARE UK.
Ensured that expenditure are within the program's approved budget and budget lines are not exceeded by periodically monitoring the variance analysis reports Ensured that all transactions are accurate, duly authorized with proper documentation and are correctly recorded in the periods.
Followed up to ensure payments are made within set deadlines and that statutory deductions are made and paid to the relevant authorities within the stipulated deadlines.
Ensured adherence to all CARE SL financial policies and procedures.
Provided regular financial updates to Program Implementation Team members Produced monthly financial statements for CARE Sierra Leone and CARE UK Facilitated annual audit of the Program ADMINISTRATION Responsible to ensure an effective staff recruitment process.
Provided all fundamental administrative support required by the Head-office in Freetown and all the three district offices Ensured the maintenance and up-keep of the programs' assets, namely offices and their contents, vehicles, generators etc.
Ensured that all administrative staff have current job descriptions and that performance management/appraisals are undertaken.
Experience
5-7 Years
Level
Executive
Education
Diploma In Accounting
Program Support Manager Resume
Objective : To work in an atmosphere that provides unlimited opportunity for growth and advancement, and offers a competitive challenge that guides my perseverance plus allows me to grow both professionally and financially.
Skills : Microsoft, Supervising Skills.
Description :
Inspected the CLA sites to ensure that it is maintained in accordance with the company's Policy & Procedures Manual, and State Regulations.
Assured that all staff follows proper medication administration.
Acted as a point person for incident management.
Participated in the development of the pre-assessment and assessment process.
Participated in the planning, development, and implementation of the Individual Program Plans and goals for individuals.
Acted as an on-call person when requested.
Acted as a host for potential referrals and visitors to the site.
Scheduled and trained all staff in accordance with the policies and procedures; and State regulations.
Experience
2-5 Years
Level
Executive
Education
MS
Program Support Manager Resume
Headline : Energetic, positive, creative, resourceful, team player with excellent problem solving, and interpersonal skills that is multi-skilled in social media, project, and product management and extremely resourceful with developing new ways to boost engagement while increasing ROI.
Skills : Support Management, Communication Skills.
Description :
Managed the B2B development of new program launches for numerous product lines by applying project management skills, conceptualization, tools, and techniques to oversee, scope, schedule, and budget resources to meet the go-to-market deadline.
Led the development, collaboration, and implementation of marketing materials and logo branding for the company and product lines, which consisted of catalogs, brochures, digital media, sales material, corporate collateral, trade show graphics etc.
Scoped requirements for new functionality, wrote business narratives for upper management approval, conceptualized requirements with IT and gave direction to web designer, scheduled and tested project functionality.
Conducted a monthly stakeholder meeting to update and train the sales team of functions being launched.
Certified Social Media Professional experienced in campaign management, onboarding, implementing Social Media plans that include posts, blogs, web pages, and sliders to filter leads, optimize content, and report analytics.
Provided sales team with strategic account details to increase traffic, visibility, and engagement by supplying them with reports, analysis, and detailed statistics to present to their customers at yearly account reviews.
Organized strategies for 50+ trade shows including budget approval and planning calendar of events.
Experience
5-7 Years
Level
Executive
Education
BS In Marketing
Program Support Manager Resume
Headline : Self-motivated and dedicated professional with over six years of supervisory experience. Highly skilled at relationship building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Mature leadership and organizational skills with the ability to plan and work effectively and excel in a team environment.
Skills : Monitoring And Evaluation, Project Proposal Writing.
Description :
Provided strategic direction and guidance to Plan Liberia programs and market its newly developed program, as well as successfully manage the acquired funding to the utmost satisfaction of the donors.
Designed Monitoring and Evaluation tools and methodologies for tracing results for the different Donor specific projects in three regions of Liberia.
Facilitated the collaboration between in-country stakeholders and partners and the Country Office and the MOH to select a set of maternal and child health core indicators assessment and use results for bottlenecks identification and work plans development.
Worked with the MOH to take the computerized birth registrations.
Facilitated the design of program-related sections of the Country Strategic Plan (CSP).
Supported program unit staff in program design and implementation, ensuring technical support is provided Facilitate the establishment and implementation of standards of accountability, effectiveness, and efficiency in the achievement of Plan's Domains and Principles.
Managed theme and message for booth graphics, marketing materials, social media plan, promotional items, photo booth and generated a new process for following up on a new sales qualified lead from the trade shows.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Program Support Manager Resume
Summary : A knowledgeable program manager with international experience managing complex, high-value projects for private and public organizations seeking to apply these skills to a local Nashville organization. Previous experience in development, budget management, proposal and grant writing, and general project management including recruiting and operational support.
Skills : Typing, Typing 88 WPM, Microsoft Word, Microsoft Word, Excel, THERAPY.
Description :
Started out working with special needs adults and children as a Certified Service Provider.
Made sure all Individual Support Plans and Protocols were kept up-To-date.
Made sure daily activity tracking, progress notes, medications, weight, intake, and elimination were entered daily and correctly.
Made sure staffing was appropriate for the needs of the clients.
Made sure any disciplinary action for staff was documented and done correctly including termination if necessary.
Conducted interviews and assisted in the hiring process.
Organized, monitored, assigned, and evaluated staffs training, while maintaining accurate training records.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Psychology
Program Support Manager Resume
Objective : Dynamic, Results-oriented Program Support Manager Professional offers eight years in customer relations and management, Experienced in process innovation, operations, and program management, Passionating about quality service, business solutions, and customer satisfaction. Record of improving effectiveness and efficiency through strategic management.
Skills : Planning Skills, Managing Skills.
Description :
Supported the administrative and programmatic components of four organizational initiatives.
Maintained a competitive service model via innovation, adaptability, and coherence with stakeholders.
Utilized community assessments, environmental scanning, business analysis, strategy formulation/implementation, and monitoring/control to sustain the organizational mission.
Monitored day-to-day operations to streamline program efficiency.
Utilized analysis reports to identify focal areas and implement best business practices.
Created, implemented, and monitored half a million-dollar scholarship initiatives.
Maintained relationships with community partners via collaboration, program analysis, marketing campaigns, and strategic planning.
Experience
2-5 Years
Level
Junior
Education
MS
Program Support Manager Resume
Headline : As a Program Support Manager, responsible for building a career where I maximize my program management, business acumen, and leadership skills while making meaningful contributions to my organization. A Program/Project Manager (PM) and PMO Director focused on organizational maturity, diverse value streams, Voice of Customer, and continuous process improvement in the face of changing political climates and evolving markets.
Skills : Supervising Skills, MS Office, Communication Skills, Interpersonal Skills.
Description :
Gathered and shared information about client well-being and staff performance with the Supervisor.
Monitored and ensured that the residence meets Licensing Standards.
Designed the staff schedule for their site.
Coordinated and scheduled our clients' medical appointments to ensure their health.
Carefully monitored medication storage, supply, and documentation in the home.
Responsible for fairly delegating tasks to all staff including themselves.
Sustained proper order of the client log, staff log, and transportation log.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Science
Program Support Manager Resume
Headline : Dedicated Program Support Manager professional with business expertise in public and private administration with a focus on finances, human resources, and business operations all with the motive to strengthen the mission capability of the organization and satisfy customers, employees, and other stakeholders. Extensive background in improving labor and capital productivity, that includes but is not limited to human resources, public relations, community outreach, business development, fundraising, and financial management.
Skills : MS Office, Program Management.
Description :
Managed Juvenile Justice facilities with female juvenile delinquent and mentally disabled populations in large residential facilities that were maintained on a 24-hour, 7-days a week basis with an on-campus school component.
Included oversight of agency Program Directors and Subordinates; quality assurance analysis by visiting 4 program sites to analyze their situations, determine possible options for positive recognition and improvements, provide feedback and support during crisis situations, and develop/compile records and reports.
Conducted interviews, hiring, orientation, and counseling of new staff including Program Directors, Teachers, Adolescent Care Specialists, Social Workers, Cooks, and Maintenance Personnel.
Coordinated transportation for program consumers with either the Social Workers or Probation officers to court, doctor appointments, etc.
Actively involved with interdisciplinary team meetings to discuss staffing needs, program policy, procedures, program safety status, treatment planning, and behavioral progress.
Worked cooperatively with families, teachers, doctors, and government agencies.
Conducted monthly agency-wide pieces of training for program staff, parents, and program consumers in the Normative Approach (positive values, respect, responsible choices, strength-based learning).
Experience
5-7 Years
Level
Executive
Education
MA
Program Support Manager Resume
Objective : Highly qualified Program Support Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Office Administration, Database Management, Training, Coaching, Team Development, Project Management, Schedule Coordination, Human Resources, Career Development, Professional Presentations, Research, Business To Business Marketing, Sales, Hospitality.
Description :
Advocated with employers on behalf of Service Members to help promote hiring.
Provided resources on job search process, training programs, and education opportunities to Service Members, veterans, and family members.
Reported successful hires to Employer Partnership Office; maintains quantitative statistical metrics to promote a hiring strategy.
Coordinated with military resource agencies to facilitate better job opportunities for Reserve Component Soldiers.
Maintained communication with up to 400 employers, job seekers, and local resources for Virginia, Delaware, DC, West Virginia and Maryland; builds relationships and shares resources.
Researched new programs in support of successful Service Member transition.
Advised senior leadership on job seeker issues; Suggested information systems improvements for hiring website and resource delegation.
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