Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements. A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

Servicenow Developer Resume example

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

    1. Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
    2. Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
    3. Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
    4. Changed management, workflow customization to accommodate the various compliance requirements.
    5. Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
    6. Worked with Configuration management stakeholders to identify and implement business requirements.
    7. Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors In Technology


Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

Description :

    1. Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
    2. Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
    3. Individually implemented Discovery Application for populating CMDB.
    4. Migrated the update sets to Production and handle Release Management activities.
    5. Customized the forms and lists of Incident and Problem Management tables.
    6. Customized the used Change Application to personalize menus and rules as per process requirements.
    7. Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Technology


Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

Description :

    1. Used UI Macros to create pages as templates on the requirement.
    2. Worked on CMDB, SLM from the scratch.
    3. Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
    4. Configured SLA workflow for the advance SLA configuration.
    5. Used Glide Record to retrieve and update data on different business conditions.
    6. Developed ESS functionality and implemented appropriate workflow.
    7. Coordinated Service Catalog options, including two-step checkout, cart controls, variables.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

Description :

    1. Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
    2. Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
    3. Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
    4. Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
    5. Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
    6. Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
    7. Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Description :

    1. Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
    2. Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
    3. Responsible for preparing design level, program-level and user-level documentation.
    4. Built Reports, Gauges and Home Pages.
    5. Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
    6. Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
    7. Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Electronics

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

Description :

    1. Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
    2. Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
    3. Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
    4. Designed the most complex user system interfaces and business application prototypes.
    5. Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
    6. Used Import Sets for data loading from external file or database to the ServiceNow.
    7. Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors Of Engineering

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

Description :

    1. Integrated with Active Directory for SSO using SAML 2.0.
    2. Gathered requirements from users for attributes needed to develop Service Catalog items.
    3. Accountable for producing Technical Design Documents that includes application architecture details.
    4. Developed and managed application code, user interface, and third-party integration components.
    5. Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
    6. Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
    7. Created Workflow activities and approvals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's In Computer Science

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Description :

    1. Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
    2. Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
    3. Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
    4. Performed migration activities Dev to QA, QA to Prod.
    5. Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
    6. Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
    7. Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

Description :

    1. Responsible for on-going enhancement and maintenance of the ServiceNow platform.
    2. Performed the most complex and advanced applications programming techniques.
    3. Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
    4. Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
    5. Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
    6. Designed the most complex user system interfaces and business application prototypes.
    7. Developed new configurations with SPRINT cycle.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master's In Computer Science

Servicenow Developer Resume

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

Description :

    1. Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
    2. Developed operational requirements documentation and train operational staff to maintain solution.
    3. Configured Service Level Agreements to define certain levels of service from both internal and external providers.
    4. Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
    5. Performed ServiceNow portal development with CMS.
    6. Implemented Email notifications, inbound actions.
    7. Worked on the defects post upgrade and fixed the defects.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Engineering In Engineering