A Services Manager is hired to take responsibility for managing the service department and as well handle the customer service interaction, repairs, and reports. A well-drafted Services Manager Resume indicates the following tasks and responsibilities – delegating and directing service tasks, handling customer complaints or concerns quickly; assisting with and performing administrative tasks; setting up and managing service desk and evaluating its efficiency; resolving service desk problems, monitoring department issues, and client complaints; auditing work and customer service; maintaining strong relationships with dealers and sales representatives; and training new employees, and training new employees.
The nature of the work demands the following skills and abilities – prior sales and management expertise, strong industry knowledge, strong creative thinking and problem-solving skills; the ability to work under pressure; and customer service skills. A degree in the field of business or administration is mandatory.
Objective : Over Eight years assorted expertise Software Development Life Cycle (SDLC) involving Design, Development, Integration Implementation applications , N-tier Architecture based Microsoft .NET technologies, backend development. Technical expertise Microsoft Technologies like .Net Framework, ASP.
Skills : Program Management, Purchasing, Account Management, Management Experience, Excel, Word, Powerpoint, Sap, Mapics.
Designed, developed and implemented Microsoft .Net based solutions meet quality , code standards, performance requirements and IT security requirements using detailed project planning during the life cycle.
Developed e-commerce product allowing websites accept online bill payment.
Worked .NET web applications compatible with tablets smart phone devices.
Used Data Access Application Block accessing database using various Data Controls.
Used LINQ SQL queries interface with SQL Database.
Investigated and resolved highly complicated customer issues, inquiries and complaints in an empathetic manner.
Adhered to all confidentiality at all times.
Bachelor Of General Studies
Sr.Services Manager Resume
Headline : Highly effective and ambitious services management professional experienced with managing , driving process improvement. energetic , results-focused with success leading diverse teams achieve outstanding results.
Skills : Microsoft Office, Sales, Operations Management, Continuous Improvement.
Led corporate initiatives, such joining two call centers one national call center.
Drove department specific invoicing and process improvements.
Compiled drafted PowerPoint presentations and led Wells Fargo KPI reporting conference calls on monthly basis.
Supervised team of 5 security field technicians, 2 programmers and 5 local colleagues.
Launched, nurtured, cultivated trust providing excellent customer specific service multi million dollar companies.
Managed annual external customer specific audit.
High School Diploma
Jr.Services Manager Resume
Summary : Have served finance field since 1992. While serving bookkeeper and office manager for business marine industry for over 4 years, facilitate management of all accounts totaling over 1.2 million dollars. then served general manager for 5 years, ultimately becoming business partner , finally sole proprietor.
Skills : Microsoft MCSE, VMWare, Storage.
Developed and executed sales training programs for new products and services.
Authored training manuals for cold calling, field technicians and operational staff.
Utilized customer service data identify training opportunities and drive quality improvement.
Created process architecture , collaborated with relevant department heads create deployment plan over customer's three-month schedule.
Supported contract fulfillment for 6,000 IP phones across 1,200 locations.
Configured equipment and prepared shipping kit including accessories, installation instructions and a return label for old phones.
Partnered to provide refurbishment services for Union Bank.
B.A. In Human Behavior
Asst.Services Manager Resume
Summary : Acquire permanent full time position within positive work place that will allow individual growth skills offering opportunities for growth within organization.
Skills : Production Management, Inventory Management, Manufacturing, Packaging, Shipping And Receiving, Logistics, Customer Service, Microsoft Office.
Managed office of 5 associates.
Coached, trained new and existing associates, preformed performance reviews and corrective actions.
Prepared , reviewed staff and department schedules.
Cooperated with senior personnel ensure smooth support operations.
Focused strategies , exceed sales budget and other company goals.
Created healthy relationship with external and internal customers.
Specialized Customer Service and resolved all customer issues.
Handled insurance claims and verify coverage with various Insurance companies.
Associate In Digital Electronics
Associate..Services Manager Resume
Objective : High-energy general operations manager with progressive managerial experience logistics, field service and facility management: defining customer requirements, surpassing customer expectations, exceeding corporate goals while probing for continuous improvement every aspect service operations and cost control.
Skills : National Career Readiness Certificate # P79238WJSX24 A.C.T. 4-26-15.
Built, grew, promoted and navigated successful science kit rental/refurbishment business with large school districts.
Managed service for repeat use and replenishment thousands classroom science kits.
Achieved explosive growth of 110 % for this niche business year 1 and 21% year 2 by driving hard meet and exceed profitability targets our Annual Operating Plans.
Collaborated with customers frequently determine their requirements.
Coordinated service schedules resulting 9 % increase customer satisfaction levels for 2 consecutive years.
Integrated internal efforts Operations, Planning, Marketing and Sales to build infrastructure needed to meet sales objectives, control costs, expand margins and increase customer satisfaction.
Developed , conducted training for all regional sales managers on use of Delta Science Resource Service (DSRS) system and promotion of our science kit refurbishment program.
Master Of Business Administration
Services Manager III Resume
Objective : Management experience including three years director; program development with increase funding client population seeking services; over 25 years case management experience working with culturally diverse populations individual psychotherapy with children through geriatrics who exhibit severe, persistent mental illness.
Skills : Microsoft Word, Xcel,, Word And Xcel, Supervisor.
Responsible for implementing and ensuring compliance to ISO 15504 - ASPICE, IEC 62304.
Conceptualized and presented review DSRS at 9 National Science Teacher Assoc.
Determined the requirements, coordinated the design and managed the implementation of the DSRS software application for sales quotes, operations, and planning functions from order to delivery.
Serviced group, over last fiscal year tripled revenue to company through excellent customer service, which generated significant return business.
Created the SOW (Statement of Work), which also included pricing for contract.
Directly responsible for ensuring customer satisfaction, I retained 100% of customers during tenure.
Resolved invoice corrections and billing errors.
Services Manager II Resume
Objective : Responsible for OSHA, DOT company safety compliance. P&L Responsibility, cost control, safety equipment repair and maintenance. Responsible for training. employees handling ofertified and OSHA HazWhoper 40 hour certified Train diverse labor force both domestically and abroad in different.
Skills : Operating All Forms Of Heavy Equipment Used In The Construction Industry /project /operations Manager.
Managed team of six service technicians in LA and NYC offices.
Maintained service log , coordinated technical service nationwide.
Performed site surveys, designed technical solutions, and researched related technical specifications to meet customer business objectives.
Trained and assisted technical support staff in product specifications and troubleshooting methods.
Processed work orders and all aspects of Accounts Receivable/Payable with regard to homeowner and vendor payments, statements, invoices, and tax forms in Quick Books.
Directly responsible for ensuring customer satisfaction, retained 100% of customers during tenure.
Services Manager I Resume
Objective : 30 years experience with increasing responsibilities in Information Technology field. Employed in Insurance, Engineering, Architecture, Manufacturing, Education Utilities Sector Project: 14 years technical project management, responsible for efficiently coordinating IT based projects.
Skills : Microsoft Office Suite Programs,Microsoft Project Management , Visio, SAP.
Implemented protocols facilitate standard operating procedure in office.
Recruited, hired and trained personnel.
Assumed role of Director Operations in absence of CEO.
Managed office/cleaning staff, responded to incoming calls and emails assisting in marketing of vacation rentals.
Conducted on-site inspections of properties weekly.
Maintained inventory Control and stock replenishment of all properties.
Created and maintained relationships with staff, guests, homeowners and vendors allowing for ease in problem solving any complaints, repairs and maintenance issues.
A.S. In Electronic Engineering
Lead Services Manager Resume
Objective : To obtain position that will utilize skill set which includes following: Project Management, International Logistics Management, key account growth Account Executive, purchasing experiences.
Skills : Microsoft Office,Project Management.
Managed group graphic designers, programmers hardware engineers who were developing custom graphical interfaces for enterprise-level customers
Acted professionally and patiently when addressing negative customer feedback.
Effectively managed a high-volume of inbound and outbound customer calls.
Took basic concepts from customer, graphics were created, then code created, allow user to access the vast possibilities inherent in equipment through touch display, bridging gap between visual and the embedded hardware.
Treated profit center by company and over last fiscal year tripled the revenue to company through excellent customer service, which generated significant return business.
Motivated staff, after talking each team member, gave them responsibility equal to their talents.
Traveled to customer sites, consulted with client on design requirements and project scope, then created the SOW (Statement of Work), which also included the pricing for the contract.
BA In Computer Science
Services Manager Resume
Summary : Administrative Professional who goes above and beyond basic administrative tasks and takes multiple projects at once. Excellent work ethic, strength boosting company morale.
Skills : Customer service, Managerial Finance.
Documented, researched and resolved customer service issues.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Improved call center functionality and service capacity resolving customer complaints efficiently and quickly.
Defused volatile customer situations calmly and courteously.
Addressed and resolved customer product complaints empathetic ally and professionally.
Gathered and verified all required customer information for tracking purposes.