Shift Lead Manager Resume Samples

A Shift Lead Manager is hired to oversee and supervise the daily operations of the store in the absence of the Store Manager. The job description entails creating shift schedules; assigning duties to staff members; and helping workers at the workstation during the shift. Work activities commonly seen on the Shift Lead Manager Resume include – providing direction and feedback to workers, scheduling employee shifts, training and coaching new employees; checking cash drawers and preparing bank deposits; addressing customer complaints; inspecting equipment and communicating the need for repairs; and fostering a healthy and positive work environment.

Apart from proven work experience, the following skills are needed – knowledge of the industry, commitment to excellent service; strong leadership skills; the ability to stand for a long duration of time; and the ability to make quick decisions. A high school diploma is preferred.

Shift Lead Manager Resume example

Shift Lead Manager Resume

Summary : Expert retail sales professional offering 10 years experience in retail customer service and retail management. Focused on exceeding sales goals.

Skills : Management, Leadership, Customer Service, Retail.

Description :

    1. Operated a cash register for cash, check and credit card transactions with 100% accuracy.
    2. Stocked and replenished merchandise according to store merchandising layouts.
    3. Priced merchandise, stocked shelves and took inventory of supplies.
    4. Cleaned and organized the store, including the checkout desk and displays.
    5. Alerted customers to upcoming sales events and promotions.
    6. Identified potential shoplifters and alerted management.
    7. Trained 10 plus new sales associates each quarter.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Sr. Shift Lead Manager Resume

Summary : From experience in the work force have found that work well with others and enjoy working in a fast pace environment. Have great communication skills and enjoy working directly with customers. A hard worker and strive to perform in excellence every day.

Skills : Management, Customer Service.

Description :

    1. Managed weekly food inventory, carried keys to the business's safe and accounted for every drawer at the end of each of shift's.
    2. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
    3. Develop new standard operating procedures.
    4. Communicated with department leaders to coordinate product flow from upstream processes through packaged finish dose.
    5. Developed/Maintained departmental metrics (right first time, safety, quality, attainment, finance, 6 Sigma).
    6. Performed investigations and implement corrective action and preventative actions.
    7. Actively sook and implement continuous improvement activities in the coating/inspection departments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Medical Assistant Certification


Jr. Shift Lead Manager Resume

Summary : To effectively utilize skills to accomplish the goals and objectives identified by the employer.

Skills : Leadership, Problem Solving, Handling Pressure.

Description :

    1. Developed improved method for production standards thus reducing the standard variance for labor in the coating department from an unfavorable variance.
    2. Identified safety issues and implemented solutions.
    3. Provided high level customer service ensuring customer satisfaction.
    4. Coordinated and ran great work shifts, exceeding company standards .
    5. Greeted and performed general customer service needs.
    6. Managed other employees Opening and closing stores Cash handling and register reconciliation.
    7. Closed the store.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Science In Business

Asst. Shift Lead Manager Resume

Summary : Have great experience in retail and dealing with money, being in a supervised position, the kind of work that interests is something that's very hands on love typing.

Skills : Website Development, Customer Service, Administrative Assistant.

Description :

    1. Enforced and monitored all security measures.
    2. Monitored security cameras in the department as well as the store.
    3. Maintained and reviewed track of sales in the department and report to management any discrepancies.
    4. Maintained excellent sanitation level in the department as well as the store.
    5. Ensured customer satisfaction and settle any customer complaint.
    6. Promoted and healthy and safe working environment for all employees.
    7. Trained new staff on store policy, safety, rules and regulations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Associate Shift Lead Manager Resume

Objective : Highly experienced and creative customer service professional, with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Able to handle a high volume of customers in fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service.

Skills : Microsoft Office, Adobe Creative Suite.

Description :

    1. Analyzed profit volume to profit loss and gain.
    2. Ensured products are stocked and maintained according to store policy and regulations.
    3. Ensured that products are stocked accordingly to height and weight to ensure customer and employee safety.
    4. Inspected shelving and products for any leakage or spills to prevent any dangerous or hazardous conditions for customers as well as employees and report any discrepancies to senior management.
    5. Reported any safety concerns or discrepancies to senior management.
    6. Monitored all security measures to ensure that store is secured via camera, safe, cash registers, staff and customers.
    7. Provided weekly and quarterly reports to senior management as well as regional management staff.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate Of Arts

Shift Lead Manager III Resume

Summary : To obtain a position in the beauty industry where will be able to hone and utilize excellent customer service skills in a fast-paced environment.

Skills : Microsoft Office, Leadership, team-work, problem solving, loss prevention, merchandise flow.

Description :

    1. Responsible for Customer service and ensuring customer satisfaction.
    2. Directed and trained staff.
    3. Assisted pharamacy with the POS of medications.
    4. Analyzed management report and identified discrepancies.
    5. Resolved customer compliants Utilize appropriate security measures when the armored car and staff make a money exchange on a daily basis.
    6. Followed necessary identification to eliminate the possibility of theft and or robbery.
    7. Ensured that staff has the appropriate identification and know procedure to make the appropriate exchange.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Shift Lead Manager II Resume

Objective : To obtain and further work experience in an organization where can expand current job skills and develop new career goals.

Skills : Microsoft Office, Customer Service, Computer Literate, Cashier, Carpentry.

Description :

    1. In charged of opening and closing the store.
    2. Assisted with shipment, receiving, and ordering products.
    3. Responsible for counting safes, registers, also making deposits.
    4. Made sure registers and safes have enough change.
    5. Helped with re-sets, inventory, pulling back stock, and making sure everyone stays on task.
    6. Assisted with ringing up, greeting and assisting customers.
    7. Started out as a Customer Service Cashier and was promoted to a Beauty Advisor within the first month of working here.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Shift Lead Manager I Resume

Headline : Trained Hardworking Working with 3 year's experience in Warehouse. Seeks employment as Picker/Packer. summary of Skills Safety- oriented Customer service focused Strong Communication skills Familiar with RF systems Determined Basic math skills Packing and scanning orders Lifts up to 50 lbs Good attendance Time efficient Software Microsoft Word, Excel and PowerPoint.

Skills : Microsoft, Leadership.

Description :

    1. Deployed crew.
    2. Audited drawers.
    3. Trained successful crew members.
    4. Reviewed any discrepancies identified during the previous shift.
    5. Reviewed statistical data to ensure compliance with Corporate, and district levels.
    6. Developed and implemented marketing strategies for all departments and ensure that all associates.
    7. Properly trained how to market promotional and sale items.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Shift Lead Manager I Resume

Objective : Customer Service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.

Skills : Inventory management, Personnel management, Computer applications, Research, Administration.

Description :

    1. Educated and trained staff to ensure that they communicate effectively when talking and assisting customer.
    2. Trained staff on safety and security issues.
    3. Enforced all safety rules and regulations and educate staff regarding injuries, workers compensation, sick and annual leave.
    4. Provided guidance on their goals for the shift to ensure that all tasks are completed in a timely manner.
    5. Developed and implemented creative marketing events to promote weekly products based on advertising promotions.
    6. Monitored high sale products to ensure cost factor is beneficial for store profits.
    7. Compared and analyzed sales volumes in order to prevent profit loss.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate In Paralegal

Shift Lead Manager/Executive Resume

Objective : To obtain a customer service position that will enable to use strong communication and organizational skills, customer service background, and ability to work well with people.

Skills : Customer Service, Receptionist, Management.

Description :

    1. Compared and contrasted marketing strategies and promotions to other Walgreens stores to ensure profit sharing is evenly distributed.
    2. Ensured department as well as the store is in full compliance of all safety regulations and security codes.
    3. Enforced and monitored all security measures.
    4. Monitored security cameras in the department as well as the store.
    5. Maintained and reviewed track of sales in the department and report to management any discrepancies.
    6. Managed the store in the absence of the store manager.
    7. Made certain that cashiers provide a positive customer experience during every transaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Shift Lead Manager Resume

Summary : Expert retail sales professional offering 10 years experience in retail customer service and retail management. Focused on exceeding sales goals.

Skills : Management, Leadership, Customer Service, Retail.

Description :

    1. Consistently provided exemplary customer service by meeting or exceeding customer expectations during every interaction.
    2. Resolved issues for dissatisfied and irate customers.
    3. Followed security guidelines to open and close the store.
    4. Kept the store clean and well organized.
    5. Prepared nightly cash deposits and maintain a balanced imprest fund.
    6. Used the Walgreens computer system to input and access data.
    7. Checked in daily deliveries and confirm the merchandise ordered is accounted.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma