Shift Lead Resume Samples

Description :

1. Serving as a liaison between management & non-management team members by communicating assigned tasks to team members when store management is not present, reports disciplinary issues & customer service complaints to management.
2. Answering customer questions and complaints in a positive and attentive manner.
3. Stocking and maintaining shelves to ensure consistent appeal throughout the store.
4. Successfully maintaining a rating of 80% or higher on surveys of customer service.
5. Keeping a watchful eye for potential problems in the store, and reacting to potential shoplifting by corporate guidelines.
6. Responsible for holding store keys to open & close without management as necessary.
7. Assisting with & coaches other team members to work with warehouse & vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
8. Responsible & accountable for registering all related sales on an assigned cash register, including records for scanning errors, price verifications, items not on file, price modifications, and voids.
9. Organizing medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
10. Maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Responsible for all duties associated with the sow FSE.
2. Assuring proper redistribution of shift resources to cover short notice "hot" tool issues by communicating with the customer to change priorities.
3. Tracking PM certification and make sure that the PMs are being distributed evenly among the FTSE's constantly analyze trends and patterns in daily routine seeking opportunities for improvement in all aspects of the business.
4. Following up on open items on the shift to include parts that were ordered and track consumption or timely return of unused parts.
5. Safety training, required training follow proper escalation path, act as a facilitator for your shift for escalations.
6. Setting an example for your shift by being the technical resource and maintain a professional attitude.
7. Be aware of tardiness and absenteeism and report any trends on this as well as any involving FSE daily performance.
8. Must be able to work/communicate openly w/ the EIC and give/receive information that is beneficial for the site.
9. Looking ahead at the upcoming tool PMs to ensure the next shift is prepared for work request with parts, etc.
10. Performing work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
2. Took the necessary steps to meet customer needs and effectively resolve food or service issues.
3. Recorded customer orders and repeated them back in a clear, understandable manner.
4. Correctly received orders, processed payments and responded appropriately to guest concerns.
5. Mastered point of sale (pos) computer system for automated order taking.
6. Carefully maintained sanitation, health and safety standards in all work areas.
7. Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction.
8. Frequently washed and sanitized hands, food areas, and food preparation tools.
9. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
10. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Safety: responsible for all training and maintaining a safe environment for production areas on shift.
2. Quality: responsible for all on shift quality checks and audits. Ensuring that our entire team fully understand all aspects of quality that is expected to produce a high-quality product to the customer.
3. Production: responsible for all production needs for a safe and productive team.
4. Scheduling, training, troubleshooting and team building of all employees.
5. Must maintain a safe and efficient environment for all employees to achieve production and quality goals set for our team.
6. Training is 6's and internal auditing: responsible for all 6's on the production floor. This is vital and ensures that all employees understand that everything has a place in a production environment.
7. Trained in internal auditing of a production environment: this ensures that our team fully understand what is expected out of each team member during times of customer audits team concept: extensive training in the team concept and creating a hostile work environment.
8. This allows everyone to understand each team member needs and strengths to have a more efficient workflow.
9. Machine operations and maintenance: was fully trained in all operations and maintenance of production machinery.
10. Monitoring sales activities to ensure that customers receive satisfactory service and quality goods.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Training, coaching and mentoring staff to ensure smooth adoption of the new program.
2. Implementing innovative programs to increase employee loyalty and reduce turnover.
3. Answering an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
4. Greeting customers entering the store to ascertain what each customer wanted or needed.
5. Investigating and resolved customer inquiries and complaints in a timely and empathetic manner.
6. Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
7. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
8. Building long-term customer relationships and advised customers on purchases and promotions.
9. Verifying raw materials to quality standards and adherence to specifications.
10. Directing and supervising employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Experience

7-10 Years

Level

Executive

Education

Diploma

Description :

1. Performed store open/close duties, including the balancing of all cash drawers and making bank deposits.
2. Responsible for addressing customers' questions and/or complaints received either in person or via phone.
3. Assisted customers in the selection of products best suited to their personal needs.
4. Maintained displays for the entire store to aid in their effectiveness and ensure they were visually appealing staying up to date on all resets and revisions.
5. Consistently provided exceptional customer service to ensure the promotion of the company brand and to aid in differentiation from the competition.
6. Price tags, shelf tags, etc. ) in accordance with daily price changes, clearance items, and sell merchandise.
7. Worked with vendors daily processed recalls and damaged merchandise ensuring items were disposed of or returned to vendor/warehouse as dictated by proper handling procedure.
8. Inventory & supplies including daily counts, unloading trucks, and stocking shelves.

Experience

7-10 Years

Level

Executive

Education

Diploma

Description :

1. As a shift leader fulfilling shared responsibility with the store manager.
2. Performing duties in accordance with prescribed organizational policies and procedures.
3. Ensuring compliance with standards for customer relations, brand equity, food cost(s), safety, sanitation, and product preparation and merchandising.
4. Managing the business unit during low or high volume periods, opening and closing hours, etc.
5. Assuming overall responsibility for the operation of the business unit in the store manager or assistant manager's absence.
6. Assisting the store manager in supervising and training employees using approved hr guidelines.
7. Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and efficient service.
8. Maintaining databases, and pos systems, ensuring that they are up-to-date.
9. Responsible for ensuring all necessary duties are accomplished when opening and closing the store.
10. Managing a team of four to six people in a fast-paced environment with the demand for quality and cordiality.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Providing clear leadership to all workers and leading by example in all areas of the company.
2. Enthusiastically works with others to ensure that all of the store sale goals and policy procedures are met to standards.
3. Key skills & competencies leading, driving, energizing and motivating teams and co-workers to do better.
4. Preparing departments for upcoming sales, marking displayers, shelves, and racks with appropriate signage.
5. Effectively made suggestions to customers for additional items, increasing the stores' sales.
6. Handling customer complaints and employment disputes in the absence of store manager.
7. Responsible for greeting and assisting customers when they arrive in the store.
8. Task management creation of duties and jobs tagging/re-tagging; resets and revisions, and stocking shelves.
9. Providing and ensure customer satisfaction, managing inventory, and vendors.
10. Ordering products for customers when there was no other option in the store.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Responsibilities I have to make sure everyone is doing their job and if their job is finished, appoint them another task and always keep everyone busy.
2. Other tasks include providing great customer service to everyone to ensure this is a safe and happy environment to be around.
3. Accomplishments I have accomplished so many amazing things since my first day.
4. Managing a team of four to six people in a fast-paced environment with a demand for quality and cordiality.
5. Responsible for ensuring all necessary duties are accomplished when opening and closing the store.
6. Responsible for all cash handling, as well as bank deposits on behalf of the store.
7. Training and following all regulations and safety processes at all times.
8. Processing merchandise returns and exchanges process invoices for payment.
9. Working closely with the store manager for daily success earned management trust by serving as a key holder, responsibly opening and closing store.
10. Leading successful shifts at a time when all of the stores in the franchise were being scrutinized.

Experience

10+ Years

Level

Senior

Education

AA

Description :

1. Oversaw and organized the customer service staff activities, as well as the stock and inventory personnel performance.
2. Traced inventory, ordered merchandise, controlled sales, reconciled cash, and receipts, and made bank deposits.
3. Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs.
4. Explained and demonstrated products to customers to help them to make purchases.
5. Determined where and how our products had to be displayed within the store to sell as much as possible.
6. Upholding cleaning policies throughout the store, proper baking guidelines and temperature regulation with all equipment.
7. Delivery order productivity and overall guest satisfaction, and comply with any complaints and/or requests from the guests or from customer service.
8. Coach employees and make sure each employee completes each task they are assigned.
9. Maintained an open line of communication between the shifts, to help with quality, safety, and problem resolution.
10. Identified employee training needs, as well as the right person to train.

Experience

0-2 Years

Level

Entry Level

Education

BS