Softlines Manager Resume Samples

Description :

1. Resolved customer complaints regarding sales and service.
2. Planed and directed staffing, training, and performance evaluations to develop and control sales and service programs.
3. Monitored customer preferences to determine focus of sales efforts.
4. Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
5. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
6. Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
7. Instructed staff on how to handle difficult and complicated sales.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Ensured customers where provided with the highest level of customer service.
2. Followed up with customers to ensure satisfaction and resolve issues.
3. Organized and conducted year end inventory of the softline departments.
4. Managed a 4.1 million dollar softline department.
5. Oversaw Human Resource functions, including hiring and scheduling.
6. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
7. Assigned employees to specific duties.

Experience

2-5 Years

Level

Executive

Education

Pre

Description :

1. Responsible for completing ad set-ups and making sure POS were correct.
2. Responsible for scheduling, hiring and firing employees as well as annual reviews was responsible for customer service and merchandising of 8 departments.
3. Assisted retail manager at Latham Kmart Responsible for overseeing 8-10 employees.
4. Acted as a lead instructor to at least one of the four clinics making sure the clinic runs smoothly and dealing with problems should they arise.
5. Developed a marketing plan and implemented to increase sales in the Juniors Dept by thirty percent in less than two months.
6. Developed team environment with a positive and motivated sales force.
7. Developed unique solutions to merchandising problems. Ensure efficient operation of all stockrooms and back stock areas.

Experience

10+ Years

Level

Senior

Education

Masters In Technology

Description :

1. Started off as cashier and moved way up to a supervisor of the front end to a manager.
2. Successfully managed the activities of team members in multiple locations.
3. Worked in the Rockville location.
4. Transferred to Laurel to help open their store and stayed to help manage.
5. Created training manuals targeted at resolving even the most difficult customer issues.
6. Teached, trained, and developed was our goal.
7. Helped everyone be self sufficient.
8. Interviewed, hired and trained new quality customer service representatives.

Experience

10+ Years

Level

Senior

Education

Construction Management

Description :

1. Responsible for smooth and efficient operation of assigned department.
2. Responsible for managing personnel in assigned department including hiring, training, evaluating, disciplining, terminating.
3. Recommended annual salary increases and bonuses for department associates.
4. Performed reference checks on applicants.
5. Completed new hire paperwork as necessary.
6. Provided prompt, friendly customer service.
7. Oversaw department zoning, assist in zoning duties as necessary.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Supervised up to 100, prioritized daily challenges, maintained budget through cash control, payroll, marketing and advertisement.
2. Lead the Softlines departments to ensure achievement of business goals in revenue, expenses, profitability, customer satisfaction, inventory shrinkage, and associate morale.
3. Selected, coached, and developed strong and effective lead associates in the Softlines departments.
4. Included both merchandise and customer assistance and consultative selling.
5. Developed a diverse, high performing team.
6. Promoted quality achievement and performance improvement throughout the organization.
7. Set QA compliance objectives and ensured that targets were met.

Experience

2-5 Years

Level

Executive

Education

B.A. In American Studies

Description :

1. Trained associates in all applicable policies, procedures and programs for the apparel area.
2. Responsible for the entire Apparel and Footwear Department for a 15 million dollar store, responsibilities include, but not limited to, execution of .
3. Took ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
4. Helped customers with all of their needs, open the store, open store duties such as opening registers that morning and doing the deposit from the night .
5. Oversaw department sign program.
6. Oversaw department price maintenance.
7. Opened and closed of store, operating of POS system, training individuals to provide the highest quality service possible, uniform checks, inventory.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Information Technology

Description :

1. Started with opening the building making sure everyone showed up and on time.
2. Checked emails for information casting from DMs and district AA.
3. Getted staff on task with daily tasks and goals.
4. Unloaded trucks 3-4 days a week, ensuring all processing of apparel and footwear was 100%.
5. Greated Customer Service all day long and ensuring staff is always catering to the guests needs.
6. Promoted our Scorecards and Credit Card with every transaction.
7. Determined and prioritized merchandising activities to be completed in order to maintain efficient operations.

Experience

5-7 Years

Level

Executive

Education

Associates Degree In Science & Arts

Description :

1. Certified in all aspects of apparel sales in the company and brands.
2. Ensured all stores in the district complied with ADA regulations and adjusted those that didn't accordingly.
3. Filled and maintained both apparel and hardline areas of the store.
4. Organized departments by company standards per season and merchandise flow.
5. Supervised 25 to 30 associates.
6. Supported the store manager in the daily operations and metrics of the store.
7. Supervised 20 to 25 apparel associates.
8. Supported and partnered with the human resources manager in all aspects of hiring, training new associates.

Experience

5-7 Years

Level

Executive

Education

Associates In Liberal

Description :

1. Responsible for achieving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager and overseeing the specific operational aspects of the Softlines area(s) of the store.
2. Responsible for the stores total effectiveness on a daily basis.
3. Directly managed a team of associates assigned to the Softlines departments and have a dotted-line responsibility for managing associates in other areas of the store when serving as Manager on Duty.
4. Managed the sales performance of the assigned department(s) to meet sales and margin goals; plan and schedule associates to complete non-selling activities as needed.
5. Participated or lead the recruiting, interviewing, and hiring for hourly and salaried associates.
6. Worked with the hardliners manager in the overall merchandising and maintenance of the entire store.
7. Supervised and managed Softlines associates, supervise and manage all store associates in the absence of Store Manager, maintain sales goals, visual .

Experience

7-10 Years

Level

Management

Education

Bachelors Of Arts In Communications