Financial Crimes Specialist Resume Samples

Description :

1. Reviewed, verified and/or identified customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.
2. Monitored moderate to complex account activity which requires research that may involve multiple transaction channels.
3. Used a variety of sources for information, including online systems and tools/models.
4. Performed general account handling functions such as close account determination, holds, restraints, etc.
5. Contacted customers as needed in order to resolve claim disputes.
6. Analyzed and determined qualifying income for Home Equity and Mortgage related credit products.
7. Reviewed all forms of income documentation including personal and business tax returns, 1099's, W-2's, paystubs, asset statements and Financial Statements.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Investigated potential fraud on Wells Fargo credit and debit cards.
2. Looked for Account Takeover (ATO), New Account Fraud, Deposit Fraud, Friendly Fraud, etc.
3. Processed claims for confirmed fraudulent charges.
4. Assisted Private Bankers with high dollar loss.
5. Provided assistance to Personal Bankers and Managers within the branches.
6. Performed deep, thorough investigations for Fair Isaac (FI) PIN based transactions.
7. Maintained incentive pay in the top tier for 8 consecutive months.

Experience

10+ Years

Level

Senior

Education

Education

Description :

1. Handled inquiries and concerns in order to eliminate the need for clients to travel to the bank in person.
2. Evaluated client's eligibility and financial needs for loans.
3. Performed these tasks required excellent customer service skills as well as knowledge of all bank policies and regulations and all of the computer software application systems.
4. Promoted from the Phone Banker position to a Teller position.
5. Included cashing checks, making deposits, processing loan payments and withdrawing funds from client accounts.
6. Assisted clients with opening and closing accounts as well as recommending other bank products based on each client's particular needs.
7. Demanded perfect customer service along with the knowledge and strict adherence to all banking rules and regulations that included state and federal regulations in addition to bank policies such as client identification.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Processed approved chargebacks following credit card (MasterCard, Visa) regulations and timelines while complying with Reg E and Reg Z guidelines.
2. Established oral and written communications with merchants, customers, clients, law enforcement agencies and VISA/MasterCard.
3. Maintained fraudulent activity files, records, data bases, reconcile and summarize fraud losses and produce routine management reports.
4. Included review of customer deposits to detect potential fraud situations, researching and analyzing moderately complex account activity using various resources and tools, including multiple online systems, identifying potential fraudulent activity and taking appropriate action.
5. Trained and used daily regulation e, a federal regulation for financial.
6. Utilized several computer programs to assist account holders with disputes.
7. Responsible for filing claims on unauthorized transactions that were made on a customers account, this also included me giving an updated in .

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Diagnosed & repaired software, hardware & basic netwroking issues on Point of Sale Systems.
2. Maintained perfect attendance & quality for all monthly standards.
3. Assisted new agents in computer troubleshooting techniques and software support error procedures.
4. Assisted to remotely install software applications & repair merchant equipment.
5. Informed merchants of system settings for optimum performance.
6. Finalized & completed all Level 1 ticket or refer advanced issues to Tier 2 or Product Development as needed.
7. Assisted with unauthorized transactions on customer accounts with financial.

Experience

5-7 Years

Level

Executive

Education

Collision Repair

Description :

1. Assisted customers via telephone in a fast paced, production oriented, call center environment.
2. Responsible for mitigating credit losses for the bank by handling all credit card fraud claims placed by external and internal customers.
3. Assisted in ongoing production and workflow improvement efforts and participate in small projects.
4. Reviewed more complex/ unique situations with senior department staff.
5. Included making outbound calls to wells customers, non-wells customers and/or other financial institutions fraud departments to verify legitimate transactions or negotiability of deposited items.
6. Utilized expertise in all applicable rules, regulations, and procedures to mitigate risk of loss to both customer and to Wells Fargo and to ensure.
7. Identified, researched, and analyzed financial transactions and referrals which may be complex and include suspicious situations with moderate to high risk.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Prevented store losses using awareness, attention to detail and integrity.
2. Guaranteed positive customer experiences and resolved all customer complaints.
3. Provided accurate and appropriate information in response to customer inquiries.
4. Maintained up-to-date records at all times.
5. Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, and Privacy Act.
6. Maintained confidentiality of bank records and client information.
7. Sent out weekly reports on the newest scams.

Experience

5-7 Years

Level

Executive

Education

Customer Service Training

Description :

1. Reviewed accounts for possible account takeover activity as well as counterfeit cards and fake checks.
2. Placed calls to and answer calls from Wells Fargo card holders relating to possible fraudulent activity on their accounts.
3. Assisted merchants to verify if transactions made were made by actual card holders.
4. Assisted law enforcement personnel with inquiries into accounts and provide dates and times of fraudulent transactions to card holders for police reports.
5. Reported possible fraud trends to supervisors.
6. Helped customer service representatives authenticate customers to be sure they are speaking with the actual customer.
7. Updated account information for customers.
8. Helped other employees with questions and second opinions when they are having trouble with cases and take escalated calls from other employees when working on the resource line.
9. Tested new fraud prevention systems to make sure all functions will work properly when the product is ready for use by employees.

Experience

5-7 Years

Level

Executive

Education

BA In Liberal Studies

Description :

1. Able to take initiative and work independently with minimal supervision in a structured environment.
2. Able to gather, organize, and interpret data.
3. Able to execute in a fast paced, high demand, environment while balancing multiple priorities.
4. Able to manage complex data and reporting projects requiring coordination of resources at different levels both internally and externally
5. Able to read, analyze, and interpret documents/reports
6. Demonstrated understanding of identifying potential financial crime, through investigations, transaction reviews, risk management, or compliance.
7. Analyzed customer behaviors, activity, and data to identify usage patterns.

Experience

2-5 Years

Level

Executive

Education

Liberal Studies

Description :

1. Expected to respond to inbound customer inquiries while meeting or exceeding quality standards.
2. Required to use multiple online computer systems with technical proficiency.
3. Able to analyze and resolve customer disputes.
4. Maintained roadmap of deliverables and milestones for projects.
5. Maintained intake of stakeholder requests for prioritization and research.
6. Conducted and reported status on user acceptance testing, working with stakeholders to identify and prioritize fixes as needed.
7. Collaborated with compliance officers, business partners, and technology stakeholders to design risk based program controls.

Experience

7-10 Years

Level

Management

Education

High School Diploma