Software Account Manager Resume
Summary : As a Software Account Manager, identified emerging technologies and tools to support Business and IT roadmaps, adhered to the system development lifecycle, and delivered solutions within the defined project, program, or product budget.
Skills : Sales Expertise, Product Knowledge.
Description :
- Drove cross-functional teaming to deliver projects and products to the organization.
- Provided technical expertise to delivery teams, provide thought leadership, and solutions to solve complex problems.
- Reviewed new architectural and development frameworks in collaboration with appropriate Sempra governance bodies.
- Provided leadership and direction to cross-functional area teams, prioritizing, and coordinating projects and activities.
- Assisted in researching, reviewing, and recommending new enterprise solutions based on capability and business needs.
- Prepared and presented to the Change Advisory Board for new and enhanced solution deployments.
- Provided technical expertise to delivery teams, providing thought leadership, and solutions to solve complex, often cross-functional, problems.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree In Business
Junior Software Account Manager Resume
Objective : As a Junior Software Account Manager, onboarded new broker partners and made sure their first experiences with BerniePortal were successful, called and demos with these new partners, as well as with their clients and prospects, supported them via email, and may get to hang out with them in person if they come to our annual users conference, Weekdays with Bernie.
Skills : Customer Relationship Management, Communication.
Description :
- Built positive, mutually beneficial relationships, and educated partners about BerniePortal's Payroll / HR / Benefits platform, highlighting the benefits and value proposition.
- Maintained accurate and detailed records of all partner interactions and activities in the customer relationship management system (CRM).
- Troubleshooted software behaviors and outlined solutions captured key customer feedback, and delivered it to internal teams.
- Partnered with key stakeholders to develop new solutions and enhancements to drive business objectives and outcomes.
- Worked with stakeholders to prioritize the delivery of new solutions and enhancements.
- Identified opportunities to deliver business value through standardization, business process improvement, organizational change, and/or technology integration.
- Analyzed project risks, technical debt, and benefits to make appropriate recommendations to stakeholders.
Experience
2-5 Years
Level
Junior
Education
Bachelor's Degree In Marketing
Assistant Software Account Manager Resume
Objective : As an Assistant Software Account Manager, ensured all projects and activities within the functional area met compliance and architecture standards, provided oversight and ownership for functional area solutions and artifacts, and advocated for re-use through the implementation of shared technology assets.
Skills : Account Management, Problem-Solving.
Description :
- Delivered information and evidence required by audit, SOX, risk, cybersecurity, or any other regulatory entity.
- Solved audit findings and vulnerabilities for all the system and technical solutions under area scope.
- Managed and interacted with SAP support areas, setting-up and tracking support tickets, familiar with scalation process for SAP S4/Hana and subscription products.
- Managed and interacted with Microsoft and IBM support areas, setting-up and tracking support tickets, familiar with scalation process for Microsoft and IBM products.
- Collaborated in Business Requirements development and generating the technical specifications associated.
- Conducted SAP development and maintenance areas, including ABAP and Java development and BASIS support, including changes and functionality promotion across SAP landscape.
- Built and maintained strong relationships with clients, ensuring their satisfaction with our products and services.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Marketing
Software Account Manager Resume
Objective : As a Software Account Manager, served as the main point of contact for our customers, acting as the liaison through the implementation process, providing them with additional product and service recommendations, monitoring their data usage, and developing and executing sales strategies to meet and exceed our targets.
Skills : Team Collaboration, Market Knowledge.
Description :
- Actively assessed current clients for opportunities to expand product and service offerings.
- Managed contracts and agreements with clients, ensuring all details are accurate and up-to-date.
- Participated in meetings with clients on a regular basis to understand their current and future needs.
- Collaborated with cross-functional teams (e.g. product, marketing, customer service) to ensure the best possible customer experience.
- Prepared and delivered presentations and proposals to clients, and traveled to visit with key clients as necessary to meet revenue objectives.
- Tracked record of successful sales and account management experience, preferably in the software or pharmaceutical industry.
- Managed the company’s client retention campaigns, and supported the Sales and Marketing team as needed.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Business
Software Account Manager Resume
Summary : As a Software Account Manager, grown your skills to manage both Microsoft Commercial and Government accounts, engaged with a minimum of 10 clients per day via live contact and follow up with all prospects within one day, learned and recognized triggers based on customer behavior and engage with customers who wish to change service offerings.
Skills : Project Management, Accounting.
Description :
- Managed budget and hit or exceeded monthly quota as established by the Sales Manager.
- Worked with existing clients on the procurement of software and equipment by providing product demonstrations, quotations, and executed agreements for service.
- Explored the account health of customers to gain an understanding of their challenges and future goals to identify opportunities for additional training, licenses, or modules.
- Developed and nurtured relationships through outstanding customer service with multiple client stakeholders in your territory to facilitate long-term relationships with clients.
- Demonstrated a full understanding of the Operative IQ solutions and products, delivered software product demonstrations through Microsoft Teams webinars and occasional onsite client presentations.
- Collaborated with Account Executives in the later stages of the sales cycle for prospective clients.
- Coordinated prospect and sales activities with distribution partners representing accounts within the territory.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Business
Software Account Manager Resume
Summary : As a Software Account Manager, achieved performance objectives, sales forecasts, and territory budget, worked with team members on methods to better serve our clients as well as improvements to our software services to meet client needs and use cases, represented the company and Operative IQ brand at industry trade shows.
Skills : Content Creation, Brand Collaborations.
Description :
- Collaborated with the Training team to ensure the successful implementation of solutions.
- Documented account management activities in our Salesforce CRM tool.
- Worked remotely and traveling while promoting synergy across business lines and global units to drive positive change, comprehensive business approaches, and enhanced profitability. Seeking an outside software account manager opportunity.
- Wrote proposals for new software applications to meet business needs.
- Coordinated with IT departments to ensure smooth implementation of new software applications.
- Developed strategies to increase sales of existing products or services through new applications.
- Met with clients to discuss their needs and requirements, as well as sell them the benefits of using new software applications.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree In Computer Science
Software Account Manager Resume
Headline : As a Software Account Manager, responsible for Leading commercial business accounts and supported SLED accounts for 9 states from Florida to Texas, querying open-ended questions to determine customers needs and project requirements, and also developing valuable rapport with operations and marketing managers, and clients and set standards for product development, service delivery, and customer relations.
Skills : Social Media Marketing, Audience Engagement.
Description :
- Provided technical support for software products, including troubleshooting bugs or issues with existing programs.
- Consulted with clients about new technologies that could benefit their business operations.
- Monitored industry trends and competitor activity to identify new opportunities for growth.
- Negotiated pricing terms with clients to ensure profit margins are met.
- Acted as an intermediary between clients and software developers, providing technical support during development cycles.
- Worked environment for a software account manager is typically in an office setting, working with a team of account managers and software developers.
- Served as the primary point of contact for assigned accounts, developing and maintaining strong relationships with key decision-makers.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Computer Science
Software Account Manager Resume
Headline : As a Software Account Manager, responsible for preparing comprehensive analyses of selling points, structuring, and implementation plans, responsible for utilizing digital and cold call techniques to generate sales leads attaining 20 leads per day.
Skills : Analytics and Insights Content Scheduling.
Description :
- Understood customer business objectives and needs in order to provide solutions that drive value and ROI.
- Proactively managed all aspects of the customer lifecycle to ensure retention and expansion opportunities.
- Served as an expert on company software products, features, and capabilities, providing technical guidance and support as needed.
- Developed and executed account plans that included short- and long-term strategies for growth.
- Achieved quarterly and annual bookings targets by successfully executing on account plans.
- Monitored customer health metrics and took proactive steps to address any issues or risks.
- Collaborated with cross-functional teams including Sales, Engineering, and Professional Services to ensure successful customer implementations and satisfaction.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Software Account Manager Resume
Headline : As a Software Account Manager, prepared reports on account activity and performance for senior management, stayed up-to-date on industry trends and competitor activity to identify new opportunities for existing customers, and attended trade shows, conferences, and other events on behalf of the company.
Skills : Negotiation, Trend Analysis.
Description :
- Managed multiple tasks and deadlines concurrently, while maintaining a sharp attention to detail.
- Managed and maintained monthly billing for clients to ensure timely and correct payment on invoices.
- Gained knowledge and understanding of HIPAA Privacy and Security/PCI regulations to perform duties while maintaining compliance.
- Worked and collaborate in a team environment within a virtual office setting.
- Completed all steps of the sales cycle, from pipeline generation to close by interfacing with prospective and existing customers through on-site and remote demonstrations, training, and technical support.
- Evaluated current strategies of potential customers and offered workflow enhancements using existing or customized solutions.
- Oversaw support for over 175 customer accounts providing technical support with a focus on growing accounts and software adoption, monitored Functional Requirements and testing of the VivoQuant™ software platform.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Computer Science
Software Account Manager Resume
Headline : As a Software Account Manager, responsible for addressing problems with accounting, billing, and service delivery to maintain and enhance client satisfaction, building and strengthening long-lasting client relationships based on accurate price quotes and customer-centric terms, monitoring and analyzing customer feedback to identify opportunities for improvement.
Skills : Client Relationship, Billing.
Description :
- Responsible for identifying key entry points to enhance market penetration and maximize returns, responsible for coordinating with internal teams to facilitate prompt delivery of client projects.
- Responsible for setting clear sales goals to identify activities and behaviors to advance the sales process and close deals.
- Responsible for facilitating client satisfaction and renewed customer relations to drive growth.
- Responsible for recommending brand products to customers to encourage repeat purchases and foster customer loyalty.
- Responsible for negotiating prices for products and freights to reduce the cost of acquisition by achieving lower prices.
- Responsible for reviewing and mitigating discrepancies to increase sales, reduce costs, and streamline processes.
- Responsible for overseeing new business development to generate sales leads, negotiate client pricing, and forecast revenue.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Business
