Software Support Representative Resume Samples

A Software Support Representative provides support and assistance to customers with regards to their software problems and helps them in installing various software programs and applications. A well-drafted Software Support Representative Resume mentions the following core duties and tasks – identifying and researching solutions to software and hardware issues; troubleshooting technical issues, network configuration; tracking computer system issues; properly escalating unresolved issues, providing prompt and accurate feedback to customers; preparing timely reports; documenting technical knowledge in the form of manuals; and assisting in account setup.

Those seeking to make a career in this line must denote on the resume the following skills and abilities –good understanding of computer systems, mobile devices, and other tech products; the ability to diagnose and troubleshoot basic technical issues; familiarity with desktop applications and help desk software; and hands-on experience with Windows and Mac, Linux OS environment. A degree in IT, computer science, or Software engineering is a common qualification depicted on eligible resumes.

 

Software Support Representative Resume example

Software Support Representative Resume

Headline : Software Support Representative  professional with extensive credit union industry experience and a history of identifying, creating, and applying effective solutions to business needs. Proven organizational leader who can formulate and execute strategic plans in a collaborative environment while maintaining operational oversight and budgetary discipline.

Skills : Customer Service, Information Technology, Sales, Sales Management, Supervisory, Web Services, Troubleshooting, Computer Skills.

Description :

    1. Worked under the Software Support area.
    2. Worked with offices that utilize the Remote Lite, Tesia Bridge, and Emdeon Remote programs.
    3. Programmed are used for sending dental claims electronically to all insurance companies.
    4. Took inbound calls from dental offices around the US, I do anything from installing and training, to troubleshooting.
    5. Renaissance Systems and services LLC (RSS) is dedicated to providing electronic solutions that add value to the dental community by lowering the cost of doing business through the promotion of e-commerce This is our mission statement, and the links my coworkers go for these customers inspire me; to learn and better myself, and my customer service skills.
    6. Installed and trained bank employees on new software.
    7. Oversaw test system upgrades to live production systems for customers.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      GED


      Software Support Representative Resume

      Objective : Responsible for Enthusiastically providing internal support for the application, and also Continuously endeavoring to improve the quality of our support and service, both internally and externally.

      Skills : Microsoft, Mac OS X, Microsoft Office, Microsoft Office, Troubleshooting, Customer Service.

      Description :

        1. Migrated a 100 user Novell 4.2 network to Windows 2003 Server / XP Pro client network, seamlessly.
        2. Implemented hardware for POS applications (Point of Sale) on the same network.
        3. Technologies involved in network administration listed as follows: Sonic wall firewall/routers, DSL/Cable/T1/T3 connection troubleshooting and implementation, Windows 3.1 through Windows Server 2003 Experience, Extensive DOS and Novell knowledge, as well as Unix, Linux knowledge.
        4. Launched multiple wireless networks, and have done extensive security for those networks as well.
        5. Heavily involved in the purchase of the majority of the equipment listed as well, staying within a customer budget.
        6. Responsible for analysis and resolution of software issues.
        7. Customized the software to accommodate client needs and provided onsite support to ensure smooth transition.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            General Education


            Software Support Representative Resume

            Summary : Talented, driven Software Support Representative professional looking for employment close to home that offers the ability to interact with vendors,clients and grow business.Multi skilled with excellent problem solving, efficiency, and personality.

            Skills : SQL, Google, MS Office, JIRA, Fogbugz, Scrum, Testing.

            Description :

              1. Managed 13 million dollar customer pipeline, forecasted sales, managed contracts, worked directly with the customer, distributors, and internal resources to ensure customer retention, and satisfaction Responsible for sales forecast within +/- 5% accuracy weekly.
              2. Maintained financial records for audit purposes Respond to customer inquiries via email/ phone for support related issues Created and delivered quotes for support renewals 90 to 120 days prior to expiration.
              3. Maintained client confidentiality as required by the employer, and clients.
              4. Directly supervised a team of contract administrators in India Accomplishments HP acquired ArcSight software.
              5. Managed highly complex transitions within the US public sector.
              6. Transitioned all of the legacy confidential records, and data into HP systems.
              7. Trained the new hires on the use and management of the data.
            Years of Experience
            Experience
            7-10 Years
            Experience Level
            Level
            Management
            Education
            Education
            AA In Hospitality Management

            Software Support Representative Resume

            Summary : The objective is to find a company that I can utilize my computer knowledge, strong personal skills, organization abilities, communications skills, and teamwork to achieve growth within that field.

            Skills : Accounting SW: MS Dynamics SL, Yardi, QuickBooks Enterprise.

            Description :

              1. Duties included working the Help Desk as phone support for client questions regarding the PMS system produced by HIS which were HIS version 6.4 on the IBM S36 midrange computer, Paragon version 2.0 for the IBM AS400 midrange computer system, and Epitome for the PC platform.
              2. Additional duties included product testing software upgrade versions before submitting for general release to the public.
              3. Promoted to third-level customer support representative during tenor.
              4. Achieved a 98% client resolve satisfaction score on client support questions.
              5. Successfully completed three software product upgrade release launches during tenor with fellow associates taking part in R&D product testing and client support.
              6. Successfully conducted numerous software installations, system migrations, and special project software implementation in the field at the client worksite during my tenor.
              7. Maintained a forecast accuracy of 95% or better with 106% of quota achievement in FY15. 
            Years of Experience
            Experience
            7-10 Years
            Experience Level
            Level
            Management
            Education
            Education
            Master In Business Administration

            Software Support Representative Resume

            Summary : Over 20 years of successful leadership and management experience. Strong analytical and problem solving skills-being able to anticipate issues and create solutions. Highly organized and goal-oriented with meticulous attention to detail. Exceptional written and oral communicational skills, as well as computer skills. Excellent interpersonal skills and office etiquette.

            Skills : Customer Service, Directing SKills, Hospitality.

            Description :

              1. Provided effective and consistent problem-solving solutions to clients in diverse business fields.
              2. Implemented sales and modification agreements between the center and clients.
              3. Assisted in the development and implementation of custom-designed software to meet the computing needs of small businesses.
              4. Researched and tested accounting software modifications that increased client satisfaction, productivity, and accounting processing within their specific line of business.
              5. Directed the training of staff and clients in the use of computerized accounting software modules and auditing processes.
              6. Wrote and taught classes on DOS, Word, WordPerfect, Excel, and Accounting software.
              7. Prepared, edited, and maintained the accuracy of accounting software manuals.
            Years of Experience
            Experience
            10+ Years
            Experience Level
            Level
            Senior
            Education
            Education
            BS In Business Administration

            Software Support Representative Resume

            Objective : Spent the majority of my career doing customer service of one form or another, with much of it in the distribution industry. Currently pursuing a Masters of Business Administration with a concentration in supply chain management and have completed courses in decision making and transportation management. I love doing customer service but am open to other opportunities as well.

            Skills : Microsoft Word, Managing Skills, Writing Skills.

            Description :

              1. Provided first-level software support for users of SQL Server database applications for the distribution industry on Windows NT and Windows 2000 platforms.
              2. Accepted cases via Web, email, fax, and phone, the route to the appropriate department if outside the scope of software support.
              3. Duplicated user's issue, determine solution via testing and research and deliver to the user, or forward to supervisor as appropriate.
              4. Promoted to Support Department Leader within 1 1/2 year of starting at entry-level.
              5. Used Financial management, interpersonal, time management, employee relations, Software MS office, SAP, SFDC.
              6. Wrote and executed SQL queries as necessary to review and update data.
              7. Reviewed documents produced by technical writers for accuracy.
              8. Maintained client database for problem-solving, billing, and auditing purposes.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Junior
            Education
            Education
            Bachelor's In Computer Science

            Software Support Representative Resume

            Objective : Over 5 years of Management experience in retail and Security fields and the hospitality field. Professional trainer and motivator of over 20 employees Focus on meeting and exceeding customer needs to retain and increase sales Excellent problem-solving Skills creating collaborative correction with strong communication skills.

            Skills : Information Technology, Project Management, Multitasking.

            Description :

              1. Provided technical support of a banking software package used by banks throughout the Midwest.
              2. Systems Administrative duties for server-based networks.
              3. Experienced in a LAN/WAN environment.
              4. Experienced in installation of PC software/hardware.
              5. Assisted in onsite conversions and training sessions of company banking software -Responsible for onsite conversions and training sessions of Microsoft Windows NT.
              6. Tested new enhancements and releases of the software.
              7. Provided excellent customer service and phone support to client banks, including on-call service with pager -Troubleshoots PC software/hardware problems for client banks.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            Bachelor Of Arts In Accounting

            Software Support Representative Resume

            Summary : Entry-level Software Support Representative position. I am a driven professional with over 10 years of experience assisting clients with issues related to reporting in addition to 3+ years of balancing and cash handling. Detail-oriented multitasker with a reputation for confidentiality, integrity, and follow-through. Strong analytical and problem-solving skills with a track record of learning and adapting quickly.

            Skills : HTML5, CSS3, Javascript, JSON, Django, JQuery, PHP, SASS, Git, Gulp, Grunt, Backbone.JS.

            Description :

              1. Provided upper-level software troubleshooting and issue resolution.
              2. Developed, debugged, and implemented Transact Structured Query Language (T-SQL) statements, SQL databases and stored procedures, batch file applications, and customized graphical user interfaces.
              3. Liked to focus on developing applications to conquer inefficiency.
              4. Served as the Unmanned Aircraft Systems - Initiative (UAS-I) software Subject Matter Expert (SME) for Europe and the Eastern United States.
              5. Maintained systems through SQL data management/ recovery, software/hardware installation, and network implementation.
              6. Provided remote/on-site briefings and training on procedures, roles, and responsibilities to United States Army, Government, and Contract Approved personnel for UAS-I.
              7. Trained site Managers on all aspects of Positouch point of sale software.
            Years of Experience
            Experience
            10+ Years
            Experience Level
            Level
            Senior
            Education
            Education
            Bachelor Of Science In Physics

            Software Support Representative Resume

            Objective : Seeking a Software Support Representative profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

            Skills : MS Office, Supporting Skills, Multitasking.

            Description :

              1. Provided end-user software support via telephone or e-mail.
              2. Logged customer problems.
              3. Researched and re-created customer software issues in a lab setting.
              4. Interacted with software engineering and software quality assurance to solve customer issues.
              5. Followed up with customers regarding issue resolution.
              6. Troubleshoot and assisted convenience store industry customers daily and on-call during closed business hours, with software problems or questions regarding software implementation, functionality, feature, processes, or procedures.
              7. Assisted in training customers on new software changes and/or beta releases.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            MS In Computer Information Systems

            Software Support Representative Resume

            Objective : To utilize my customer service, communication, and organizational skills, knowledge, and strengths, as a positive asset in my working environment. Continue my personal growth and knowledge in all areas that will strengthen and add to my skills. Provide driven, honest, and reliable support in all areas of my position. Be utilized to assist my fellow associates and offer the highest level of quality support for customers. Strive for excellence in all that I do.

            Skills : Project Management, Microsoft Office, Project Implementation.

            Description :

              1. Functioned as a technical consultant for various Microsoft software products, including Word for Windows, Windows, Windows for Workgroups, and Windows 95.
              2. Provided telephone support to a variety of businesses and individuals.
              3. Included troubleshooting application-specific questions, printer/output related issues, and coordinating user operating system (MS-DOS) file reconfigurations.
              4. Trained to respond to specific LAN and hardware inquiries.
              5. Successfully completed three weeks of intense training in Microsoft Product Suite.
              6. Gained extensive troubleshooting experience across an array of issues in a time-oriented environment.
              7. Assisted banks with software implementation, errors, other issues.
              8. Established best practices, and policies that are currently used in the day to day operations of my team.
            Years of Experience
            Experience
            0-2 Years
            Experience Level
            Level
            Entry Level
            Education
            Education
            Bachelor of Science