Support Coordinator Resume Samples

Description :

1. Monitors and assures the quality of services of all providers of support to the person via monthly and quarterly visits to homes and day service programs.
2. Collaboration with the person and their support members completes preliminary pre-planning and develops, implements, updates and maintains the Individual Support Plan and social assessment of the individuals served using the principles of freedom, self-determination, and civil rights as a guide.
3. Demonstrates accessibility by being available to people he/she supports, everyone in a person's life, and agency staff via office voicemail, business cell phone, mail, and email correspondence.
4. Works collaboratively and cooperatively with the employees both within & outside the personal supports and services department in collaboration with the person and their circle, develops an individual budget for each person supported, reflecting the services authorized within the most current Personal Plan.
5. Advocate for health, safety, and well-being of the individual.
6. Ensuring assures continuity of support to persons with developmental disabilities by preparing required reports and summaries of service for funding sources.
7. Completes required documentation in a quality and timely manner consistent with the requirements of the agency and external funding sources.
8. Builds collaborative relationships among children, families, staff, mental health professionals, and the community.

Experience

0-2 Years

Level

Entry Level

Education

MS

Description :

1. Collect pertinent and existing information and evaluation necessary to assess service needs for service eligibility determinations and coordinate delivery of necessary evaluations required.
2. Effectively facilitate planning meetings for participants to assure the development of an individual comprehensive service plan to integrate participant goals and service delivery, 
3. Utilize the Planning Framework, as a basis for planning, identify community programs, supports, and services (including natural supports) in the development of a plan to achieve the participant's desired outcomes, develop specific plan goals, strategies, and actions, assure planning team members know and accept clearly identified roles, responsibilities, and to assignments with specific actions and timelines for completion.
4. Assist individuals in achieving objectives through support and provision of experiences in the use of community resources and secure available services/supports for the participants and advocate on their behalf.
5. Review services and activity reports to monitor service delivery and participant progress and monitor the plan to review progress and adjust as necessary to best achieve goals.
6. Complete annual reassessment and submit annual CPOC, ensuring that the CPOC is based on the needs of the participant and is not provider-driven.
7. Perform participant face-to-face visits as specified by each program and as needed by the individual participant.
8. Make monthly phone contacts as specified by each program and as needed by individual participants.

Experience

0-2 Years

Level

Entry Level

Education

MA

Description :

1. Include research of all credits, re-bills and pricing problems in order for processing to be done for accounting and customer service.
2. Entails working with the contract, accounting, and shipping departments as well as our customers to resolve the problems or issues.
3. Do data entry for actual credits, re-bills and/or billings to our customers, monthly rebates and submit daily and monthly reports to upper management.
4. Create daily invoices from the previous day's business, audit the invoicing to ensure accurate billing and correct any inaccurate invoices by processing corrections, as well as, process all credit card transactions.
5. Assist with customer service on various issues to ensure customers are happy.
6. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals along with basic mathematical functions including percents and fractions.
7. Worked with different evaluation tools to ensure overall program effectiveness and effective use of resources.

Experience

7-10 Years

Level

Executive

Education

Business Administration

Description :

1. Provide comprehensive and enhanced case management services to all clients with intellectual disabilities and co-occurring disorders.
2. Complete intake assessment to determine individual needs, and perform benefit assessment for individuals who qualify to implement goal setting to enhance individuals quality of life long-term care plan development.
3. Coordinate case plan development and progress monitoring monitors individual money management to ensure the individual receives proper care on behalf of individuals served linkage to referrals for assistive technology and environmental modifications 
4. Connect families with needed and available community resources.
5. Follow-up with clients and agencies as appropriate to document use/success of the referral.
6. Input accurate and complete data for all contacts with clients into the agency database.
7. Ensure that all documents submitted on behalf of a client are valid, provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.
8. Participate in regular staff meetings, staff training programs, supervisory sessions, and aiding the development of positive team relationships as requested.

Experience

7-10 Years

Level

Executive

Education

BA

Description :

1. Engaged in individuals and their families in the development of comprehensive plans of care that assure the needs and wishes of the consumers are addressed and life opportunities expanded with children's choice waiver and support waiver.
2. Performed health and safety home inspections and conduct meetings with consumers, families, and facilitators.
3. Facilitated the planning, development, and implementation of person-centered plans, developed individuals goals and outcomes with people supported, coordinating and participated in individual plan meetings; monitors, documents and reports progress toward meeting outcomes.
4. Ensured opportunities to build social capital are planned, and occur; assisted each individual in creating natural support networks.
5. Developed in-depth service funding plans for initial as well as the change of services.
6. Reported Abuse and Neglect to Support Coordination.
7. Staffed and hired DSW's for individual homes and scheduled DSW's in those homes.
8. Created individual plans, led meetings, and networked with families and other professionals.

Experience

2-5 Years

Level

Entry Level

Education

CMHC

Description :

1. Create and maintain the patient medical record, track and confirm the accuracy of legal patient Consent forms, track and confirm the accuracy of physician orders, plan of treatments and other associated documents.
2. Conducted monthly MMIS checks to ensure all individuals Medicaid status were active.
3. Maintain organization of all medical documents, continuous alphabetization, and accuracy of placement incorrect patient file.
4. Attention to detail, teamwork, thorough & tactful communication is conveyed between coworkers, clinicians, and patients.
5. Phone triage, clinical support, supply order support.
6. Efficient team player, re-organized work methods to make the process more time-efficient, implemented organization techniques often, maintained a professional attitude and communicated effectively with all associated personnel.
7. Completed tasks in a timely manner, gained adequate skills to support further education in the health field or any clerical/receptionist position.

Experience

7-10 Years

Level

Executive

Education

Psychology

Description :

1. Worked with Developmentally Disabled individuals of all ages to advocate, identify, develop, coordinate and access supports and services in their community.
2. Assisted clients link with needed medical, social, educational, employment and community resources.
3. Responsible for assessing a client's needs, preferences, and future goals, and developing a Support Plan and Cost Plan.
4. Obtain, develop and maintain resources needed or requested by the client to include natural supports, generic community supports and other types of resources.
5. Assisting clients with linking with natural, generic, supports as well as community and paid resources.
6. Facilitated clients' increased involvement in the community; maintain each client's central record in accordance with state procedures/requirements.
7. Assisted clients in maintaining their Medicaid eligibility.
8. Updated and entered client funding and financial and services request information in iBudget computer system, ran service authorization reports quarterly and distributed service authorizations to applicable providers working with clients.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Assist children and adults with physical and intellectual developmental disabilities maintain their level of independence by providing needed resources, and services through Social Security, Medicaid, and Medicare.
2. Service individuals with developmental disabilities obtain services granted to them through the New Opportunity Waiver Program by completing annual assessment updates of needed goals, monitoring provider agencies, and families to ensure consumers health and safety. 
3. Completion of quarterly visits, generating required units, if applicable, observation and monitoring, and monthly contacts.
4. Conducts and completes annual CPOC's according to funder's timelines.
5. Planning, scheduling, coordinating quarterly meetings with consumers and providers.
6. Responding to consumer changes in needs, completing/submitting the appropriate paperwork.
7. Communicating and working with providers to ensure appropriate service provision.
8. Maintaining all responsibilities and requirements in regards to critical incidents.

Experience

7-10 Years

Level

Executive

Education

BCJ

Description :

1. Effectively manages a portfolio of 50 individuals seeking waiver assistance with quality health rights and benefits.
2. Partners with the local disabled to examine program eligibility offered through local, state and government resources.
3. Serves as a direct advocate for recipients by punctually updating them of case statues while continuing to follow-up with designated 3rd parties to obtain approval of benefits.
4. Builds rapport by utilizing coaching and counseling techniques that restore and motivate assigned individuals.
5. Organizes and facilitates events that focus on individuals remaining active in the community through outreach.
6. Serves as liaison with government, vendors and non-profit agencies to identify products that could be beneficial.
7. Utilized organizational and multi-tasking skills while researching opportunities for mental and physical disabilities.
8. Maintains effective relationships by advising clients of government opportunities that could assist their circumstances.

Experience

7-10 Years

Level

Management

Education

MA

Description :

1. Support Physicians by generating annual screening, utilization, and compliance reports to ensure patient care and program performance.
2. Assign work to Medical Assistants and Nurses and have oversight on assignments related to the Complete Care program.
3. Collaborate with healthcare professionals in assisting patients in identifying and using resources that improve quality of care.
4. Track patient population to obtain statistical information related to specific program goals associated with health care management and assures that patient records are updated and confirmed.
5. Develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.
6. Contact patients by telephone and correspondence in following up patient compliance with medication use, and physician visits.
7. Utilize electronic records database and generate reports to ensure patient conformity to specific care programs and regulatory compliance.

Experience

7-10 Years

Level

Management

Education

Associates

Description :

1. Maintain current knowledge of and ensure agency compliance with federal and state statutes, rules, regulations and any other mental health guidelines applicable to agency operations.
2. Monitor service records to ensure ongoing compliance with applicable regulatory standards, service provision and implementation of redundancy checks and reviews.
3. Assist in ensuring the agency standards are understood and practiced by key members and reflected in the quality of service delivery.
4. Assist in program evaluations to measure existing standards and operational procedures.
5. Assist in monitoring the coordination and review of client and provider complaints, grievances, track, and follow-up.
6. Report to proper authority any non-compliance and/or any suspicions of abuse or neglect.
7. Maintain confidentiality and other responsibilities listed in governmental law and regulations as well as company policy and procedures.
8. Provided regular status updates to management, team leads and project manager.

Experience

7-10 Years

Level

Management

Education

MA

Description :

1. Serve individuals with developmental disabilities such as cognitive disabilities, cerebral palsy, head injuries, autism, epilepsy, and certain learning disabilities.
2. Evaluate the client's needs and eligibility for social services through personal and collateral interviews.
3. Implement individual support plans for individuals with developmental disabilities.
4. Perform home visits to ensure the needs of the individuals are being met by DMH providers.
5. Service monitor and provide documentation of findings.
6. Hold providers accountable for the services they are contracted for.
7. Develop budgets to authorize services for these individuals such as speech therapy, behavior therapy, personal care attendants, and other services with a Health contracted provider.
8. Provide support and resources to individuals with developmental disabilities and their families.

Experience

7-10 Years

Level

Executive

Education

BA

Description :

1. Resolve and answer questions regarding policies and procedures.
2. Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
3. Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
4. Establish and enforce rules for behavior and policies and procedures to maintain order among individuals.
5. Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
6. Maintain accurate and complete individual's records, and prepare reports on individuals and activities, as required by laws, state policies, and administrative regulations.
7. Accompany individual to all medical and psychiatrist appointments.
8. Contributed to steering committee discussions pertaining to analysis, prioritization, and delivery of system development issues.

Experience

7-10 Years

Level

Executive

Education

Diploma

Description :

1. Performed junior project management functions for the development of self-service Real Estate platform in an Agile environment.
2. Liaised between the project manager, offshore developers, and executive management to help guide development.
3. Provided regular status updates to management, team leads and project manager.
4. Contributed to steering committee discussions pertaining to analysis, prioritization, and delivery of system development issues.
5. Researched and compiled user stories and test scenarios for the product with recommendations and roadmap.
6. Guided less-experienced team members and users on procedures and best practices.
7. Conducted QA and UAT in the sandbox and front-end environments, troubleshooting system problems, resolving or escalating issues and bugs as needed.
8. Utilized JIRA and Confluence to generate tickets or change requests as appropriate.

Experience

5-7 Years

Level

Junior

Education

BA

Description :

1. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
2. Developed departmental goals, objectives, standards of performance, policies, and procedures.
3. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
4. Continually maintained and improved the company's reputation and positive image in the markets served.
5. Routinely collaborated with department managers to correct problems and improve services.
6. Investigated, provided and submitted information to the Quality Department about special incidents, events, and complaints.
7. Assisted in resolving and satisfying client requests and internal operational issues.
8. Researched and compiled user stories and test scenarios for the product with recommendations and roadmap.

Experience

5-7 Years

Level

Executive

Education

Pharmacy Tech