Support Coordinator Resume Samples

A Support Coordinator can be seen working in various healthcare facilities, managing and supervising the services of Waiver participants. The job roles and responsibilities listed on the Support Coordinator Resume include these – quality monitoring, incident management, documentation and service notes, facilitating individual support plans, service delivery preference, advocating and coordinating supports and services on behalf of individuals, and assisting families in accessing support and services on their own.

The main job requirements commonly seen on successful resumes include – familiarity with developmental disabilities, social work, and health and rehabilitation services; knowledge of health and welfare of service recipients; and prior work experience in human services work. Employers pick resumes that display a degree in healthcare management, special education, development disabilities, social work, health and rehabilitation services or mental health.

Administrative Support Coordinator Resume

Objective : Seeking to obtain a position within an organization where I can utilize both my educational training and work experience. Worked with individuals having mental, physical, intellectual and behavioral disadvantages and challenges.

Skills : GACE, CPR Trained.

Description :

    1. Monitors and assures the quality of services of all providers of support to the person via monthly and quarterly visits to homes and day service programs.
    2. Collaboration with the person and their support members completes preliminary pre-planning and develops, implements, updates and maintains the Individual Support Plan and social assessment of the individuals served using the principles of freedom, self-determination, and civil rights as a guide.
    3. Demonstrates accessibility by being available to people he/she supports, everyone in a person's life, and agency staff via office voicemail, business cell phone, mail, and email correspondence.
    4. Works collaboratively and cooperatively with the employees both within & outside the personal supports and services department in collaboration with the person and their circle, develops an individual budget for each person supported, reflecting the services authorized within the most current Personal Plan.
    5. Advocate for health, safety, and well-being of the individual.
    6. Ensuring assures continuity of support to persons with developmental disabilities by preparing required reports and summaries of service for funding sources.
    7. Completes required documentation in a quality and timely manner consistent with the requirements of the agency and external funding sources.
    8. Builds collaborative relationships among children, families, staff, mental health professionals, and the community.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MS


Support Coordinator Resume

Objective : Experienced in mental health and substance abuse. Worked with individuals with dual diagnoses, adolescents, case management, and individual counseling.

Skills : MS Office: Word, Excel, Powerpoint, Credible, MCIS.

Description :

    1. Collect pertinent and existing information and evaluation necessary to assess service needs for service eligibility determinations and coordinate delivery of necessary evaluations required.
    2. Effectively facilitate planning meetings for participants to assure the development of an individual comprehensive service plan to integrate participant goals and service delivery, 
    3. Utilize the Planning Framework, as a basis for planning, identify community programs, supports, and services (including natural supports) in the development of a plan to achieve the participant's desired outcomes, develop specific plan goals, strategies, and actions, assure planning team members know and accept clearly identified roles, responsibilities, and to assignments with specific actions and timelines for completion.
    4. Assist individuals in achieving objectives through support and provision of experiences in the use of community resources and secure available services/supports for the participants and advocate on their behalf.
    5. Review services and activity reports to monitor service delivery and participant progress and monitor the plan to review progress and adjust as necessary to best achieve goals.
    6. Complete annual reassessment and submit annual CPOC, ensuring that the CPOC is based on the needs of the participant and is not provider-driven.
    7. Perform participant face-to-face visits as specified by each program and as needed by the individual participant.
    8. Make monthly phone contacts as specified by each program and as needed by individual participants.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MA


Sr. Support Coordinator Resume

Summary : Seeking to join a thriving progressive organization providing the opportunity to utilize my abilities and experience in a rewarding position with competitive salary/benefits and opportunity for advancement.

Skills : Customer Service Representative, Accounts Payable.

Description :

    1. Include research of all credits, re-bills and pricing problems in order for processing to be done for accounting and customer service.
    2. Entails working with the contract, accounting, and shipping departments as well as our customers to resolve the problems or issues.
    3. Do data entry for actual credits, re-bills and/or billings to our customers, monthly rebates and submit daily and monthly reports to upper management.
    4. Create daily invoices from the previous day's business, audit the invoicing to ensure accurate billing and correct any inaccurate invoices by processing corrections, as well as, process all credit card transactions.
    5. Assist with customer service on various issues to ensure customers are happy.
    6. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals along with basic mathematical functions including percents and fractions.
    7. Worked with different evaluation tools to ensure overall program effectiveness and effective use of resources.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Support Coordinator Resume

Summary : Seeking to obtain a professional position that will enable me to use my excellent interpersonal skills, strong organizational skills, educational background, and ability to work well with people, to enhance the lives of others.

Skills : American Sign Language.

Description :

    1. Provide comprehensive and enhanced case management services to all clients with intellectual disabilities and co-occurring disorders.
    2. Complete intake assessment to determine individual needs, and perform benefit assessment for individuals who qualify to implement goal setting to enhance individuals quality of life long-term care plan development.
    3. Coordinate case plan development and progress monitoring monitors individual money management to ensure the individual receives proper care on behalf of individuals served linkage to referrals for assistive technology and environmental modifications 
    4. Connect families with needed and available community resources.
    5. Follow-up with clients and agencies as appropriate to document use/success of the referral.
    6. Input accurate and complete data for all contacts with clients into the agency database.
    7. Ensure that all documents submitted on behalf of a client are valid, provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.
    8. Participate in regular staff meetings, staff training programs, supervisory sessions, and aiding the development of positive team relationships as requested.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BA

System Support Coordinator Resume

Objective : Seeking to apply the degree towards a career in psychology and mental health while working on furthering my education.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint.

Description :

    1. Engaged in individuals and their families in the development of comprehensive plans of care that assure the needs and wishes of the consumers are addressed and life opportunities expanded with children's choice waiver and support waiver.
    2. Performed health and safety home inspections and conduct meetings with consumers, families, and facilitators.
    3. Facilitated the planning, development, and implementation of person-centered plans, developed individuals goals and outcomes with people supported, coordinating and participated in individual plan meetings; monitors, documents and reports progress toward meeting outcomes.
    4. Ensured opportunities to build social capital are planned, and occur; assisted each individual in creating natural support networks.
    5. Developed in-depth service funding plans for initial as well as the change of services.
    6. Reported Abuse and Neglect to Support Coordination.
    7. Staffed and hired DSW's for individual homes and scheduled DSW's in those homes.
    8. Created individual plans, led meetings, and networked with families and other professionals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
CMHC

Clinical Support Coordinator Resume

Summary : Seeking a responsible and challenging position in a growth-oriented progressive Institution where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.

Skills : Medical Information Management, Clinical Support.

Description :

    1. Create and maintain the patient medical record, track and confirm the accuracy of legal patient Consent forms, track and confirm the accuracy of physician orders, plan of treatments and other associated documents.
    2. Conducted monthly MMIS checks to ensure all individuals Medicaid status were active.
    3. Maintain organization of all medical documents, continuous alphabetization, and accuracy of placement incorrect patient file.
    4. Attention to detail, teamwork, thorough & tactful communication is conveyed between coworkers, clinicians, and patients.
    5. Phone triage, clinical support, supply order support.
    6. Efficient team player, re-organized work methods to make the process more time-efficient, implemented organization techniques often, maintained a professional attitude and communicated effectively with all associated personnel.
    7. Completed tasks in a timely manner, gained adequate skills to support further education in the health field or any clerical/receptionist position.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Psychology

Clinical Support Coordinator Resume

Summary : A career in the human services field which allows me to utilize the skills and knowledge in social work, mental health, and helping people with various challenges and barriers live a more fulfilling and enriching life and reach their full potential while promoting dignity and respect for all individuals served.

Skills : Case management, Counseling, Addiiction Counseling, Coordination, HIV/AIDS Educator.

Description :

    1. Worked with Developmentally Disabled individuals of all ages to advocate, identify, develop, coordinate and access supports and services in their community.
    2. Assisted clients link with needed medical, social, educational, employment and community resources.
    3. Responsible for assessing a client's needs, preferences, and future goals, and developing a Support Plan and Cost Plan.
    4. Obtain, develop and maintain resources needed or requested by the client to include natural supports, generic community supports and other types of resources.
    5. Assisting clients with linking with natural, generic, supports as well as community and paid resources.
    6. Facilitated clients' increased involvement in the community; maintain each client's central record in accordance with state procedures/requirements.
    7. Assisted clients in maintaining their Medicaid eligibility.
    8. Updated and entered client funding and financial and services request information in iBudget computer system, ran service authorization reports quarterly and distributed service authorizations to applicable providers working with clients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS

Individual Support Coordinator Resume

Summary : Pick up on any type of instruction very quickly and can perform any task at hand to the best of my ability. Worked in a variety of fields, from babysitting to consumer care, to law enforcement.

Skills : Microsoft Office.

Description :

    1. Assist children and adults with physical and intellectual developmental disabilities maintain their level of independence by providing needed resources, and services through Social Security, Medicaid, and Medicare.
    2. Service individuals with developmental disabilities obtain services granted to them through the New Opportunity Waiver Program by completing annual assessment updates of needed goals, monitoring provider agencies, and families to ensure consumers health and safety. 
    3. Completion of quarterly visits, generating required units, if applicable, observation and monitoring, and monthly contacts.
    4. Conducts and completes annual CPOC's according to funder's timelines.
    5. Planning, scheduling, coordinating quarterly meetings with consumers and providers.
    6. Responding to consumer changes in needs, completing/submitting the appropriate paperwork.
    7. Communicating and working with providers to ensure appropriate service provision.
    8. Maintaining all responsibilities and requirements in regards to critical incidents.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BCJ

Support Coordinator Resume

Summary : Execute measurable results within the Social Work market by executing exceptional core values while delivering key results that will enhance quality, preventive programming and outreach while maintaining detailed focus on leadership.

Skills : Microsoft Office, Public Speaking, Fundraising, Volunteer Management.

Description :

    1. Effectively manages a portfolio of 50 individuals seeking waiver assistance with quality health rights and benefits.
    2. Partners with the local disabled to examine program eligibility offered through local, state and government resources.
    3. Serves as a direct advocate for recipients by punctually updating them of case statues while continuing to follow-up with designated 3rd parties to obtain approval of benefits.
    4. Builds rapport by utilizing coaching and counseling techniques that restore and motivate assigned individuals.
    5. Organizes and facilitates events that focus on individuals remaining active in the community through outreach.
    6. Serves as liaison with government, vendors and non-profit agencies to identify products that could be beneficial.
    7. Utilized organizational and multi-tasking skills while researching opportunities for mental and physical disabilities.
    8. Maintains effective relationships by advising clients of government opportunities that could assist their circumstances.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MA

Support Coordinator II Resume

Summary : Nationally Certified Counselor (NCC) with over 11 years of experience in training and case management. Having knowledge and experience using Credible to document clients encounters and bill Medicaid.

Skills : MS Office Suite -Excel, Access, Outlook, Word and PowerPoint, Excellent Communication, Organization, and Analytical Skills, Certified Red Cross Instructor.

Description :

    1. Support Physicians by generating annual screening, utilization, and compliance reports to ensure patient care and program performance.
    2. Assign work to Medical Assistants and Nurses and have oversight on assignments related to the Complete Care program.
    3. Collaborate with healthcare professionals in assisting patients in identifying and using resources that improve quality of care.
    4. Track patient population to obtain statistical information related to specific program goals associated with health care management and assures that patient records are updated and confirmed.
    5. Develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.
    6. Contact patients by telephone and correspondence in following up patient compliance with medication use, and physician visits.
    7. Utilize electronic records database and generate reports to ensure patient conformity to specific care programs and regulatory compliance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates

Administrative Support Coordinator Resume

Summary : Seeking to obtain a position in the Social Services field which will utilize my education and vast experience in social services.

Skills : Gentle Teaching, Qualified Mental Retardation Professional.

Description :

    1. Maintain current knowledge of and ensure agency compliance with federal and state statutes, rules, regulations and any other mental health guidelines applicable to agency operations.
    2. Monitor service records to ensure ongoing compliance with applicable regulatory standards, service provision and implementation of redundancy checks and reviews.
    3. Assist in ensuring the agency standards are understood and practiced by key members and reflected in the quality of service delivery.
    4. Assist in program evaluations to measure existing standards and operational procedures.
    5. Assist in monitoring the coordination and review of client and provider complaints, grievances, track, and follow-up.
    6. Report to proper authority any non-compliance and/or any suspicions of abuse or neglect.
    7. Maintain confidentiality and other responsibilities listed in governmental law and regulations as well as company policy and procedures.
    8. Provided regular status updates to management, team leads and project manager.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MA

Sr. Support Coordinator Resume

Summary : Counseling and Case Management professional with 10+ years of experience and a bachelor's degree in Psychology.

Skills : Customer Service, Data Entry, Microsoft Applications, Budget Development, Multi-Tasking, Case Management.

Description :

    1. Serve individuals with developmental disabilities such as cognitive disabilities, cerebral palsy, head injuries, autism, epilepsy, and certain learning disabilities.
    2. Evaluate the client's needs and eligibility for social services through personal and collateral interviews.
    3. Implement individual support plans for individuals with developmental disabilities.
    4. Perform home visits to ensure the needs of the individuals are being met by DMH providers.
    5. Service monitor and provide documentation of findings.
    6. Hold providers accountable for the services they are contracted for.
    7. Develop budgets to authorize services for these individuals such as speech therapy, behavior therapy, personal care attendants, and other services with a Health contracted provider.
    8. Provide support and resources to individuals with developmental disabilities and their families.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BA

Family Support Coordinator Resume

Summary : Detail-oriented professional who exhibits employment, internship and volunteer experience with nonprofit organizations. Exhibits a passion for helping others through service in the community.

Skills : JAVA, CSS, HTML, Microsoft Office Suite, Customer Service, Multiline phone system.

Description :

    1. Resolve and answer questions regarding policies and procedures.
    2. Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    3. Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
    4. Establish and enforce rules for behavior and policies and procedures to maintain order among individuals.
    5. Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
    6. Maintain accurate and complete individual's records, and prepare reports on individuals and activities, as required by laws, state policies, and administrative regulations.
    7. Accompany individual to all medical and psychiatrist appointments.
    8. Contributed to steering committee discussions pertaining to analysis, prioritization, and delivery of system development issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Diploma

Executive Support Coordinator Resume

Headline : A qualified Support Coordinator with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment in which your company prides itself.

Skills : Documentation, Communications, Project Management, Business Analysis, Requirements Gathering, Personnel Management, JIRA, Confluence, Salesforce, Negotiation, Contract Negotiation, Risk Management, Agile, Change Management, Written Communication, Editing, Marketing.

Description :

    1. Performed junior project management functions for the development of self-service Real Estate platform in an Agile environment.
    2. Liaised between the project manager, offshore developers, and executive management to help guide development.
    3. Provided regular status updates to management, team leads and project manager.
    4. Contributed to steering committee discussions pertaining to analysis, prioritization, and delivery of system development issues.
    5. Researched and compiled user stories and test scenarios for the product with recommendations and roadmap.
    6. Guided less-experienced team members and users on procedures and best practices.
    7. Conducted QA and UAT in the sandbox and front-end environments, troubleshooting system problems, resolving or escalating issues and bugs as needed.
    8. Utilized JIRA and Confluence to generate tickets or change requests as appropriate.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
BA

Administrative Support Coordinator Resume

Headline : State Licensed, PTCB Certified Pharmacy Tech, and Pre and post-sales support specialist. An independent worker with an excellent work ethic and strength in boosting company morale.

Skills : Tool Room Support, Hazmat Shipping, Receiving, and Storage, Flexible and Hardworking.

Description :

    1. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
    2. Developed departmental goals, objectives, standards of performance, policies, and procedures.
    3. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
    4. Continually maintained and improved the company's reputation and positive image in the markets served.
    5. Routinely collaborated with department managers to correct problems and improve services.
    6. Investigated, provided and submitted information to the Quality Department about special incidents, events, and complaints.
    7. Assisted in resolving and satisfying client requests and internal operational issues.
    8. Researched and compiled user stories and test scenarios for the product with recommendations and roadmap.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Pharmacy Tech