Technical Operations Supervisor Resume Samples

A Technical Operations Supervisor is hired to monitor the efficiency of the assigned department and apply efficient methods to improve processes, mainly relating to operations and technicalities. A well-drafted Technical Operations Supervisor Resume includes the following duties – overseeing the operational processes efficiency; participating in strategic planning and goal-setting process; analyzing business requirements; researching methods to improve operations and reduce costs; monitoring and reporting performance; supervising and training employees; providing administrative support and complying with company’s policies and regulations.

The nature of the job demands the following attributes – prior work experience, hands-on experience in implementing operational processes; strong project management skills; knowledge of operational principles and policies; team leadership; and a degree in Operations Management or a related field. Some companies also prefer to hire those with a diploma and plenty of work experience.

Technical Operations Supervisor Resume example

Technical Operations Supervisor Resume

Summary : Professional demeanor and interpersonal skills Strong problem solving skills Computer literate Detail-oriented & competent Honest and ethical.

Skills : Installation, Service, Leadership, Mentoring.

Description :

    1. Managed a team of service and installation technicians day to day.
    2. Helped to develop skills of each employee.
    3. Approved time and time off requests.
    4. Resolved complaints from employees.
    5. Evaluated team performance on a weekly basis.
    6. Interviewed new candidates for installation positions.
    7. Stocked and ordered tools used by technicians.
    8. Witnessed several of my employees progress to higher levels within the company.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Computer Information Systems


Sr. Technical Operations Supervisor Resume

Headline : Strive to perform all work according to the best interest of the company. Dedicated to monitoring all progress and performance, as well as the quality and timeliness of all duties assigned for me personally, and others working with me. Work to assure quality customer support for internal as well as external customers and vendors, both building relationships with team members and business customers along the way.

Skills : Computer Hardware, Hand Tools.

Description :

    1. Demonstrated strong planning, organization and leadership skills successfully managing up to 38 assistants and coordinating other daily needs of the .
    2. Managed daily operations of department.
    3. Provided support and development to broadband technicians involved in the installation and service fulfillment of all products and services provided by Suddenlink.
    4. Worked with other members of the management team to develop and implement strategic plans to achieve department goals.
    5. Provided quality internal and external customer service surrounding the Company values.
    6. Supervised installation and fulfillment function Served as role model for subordinates in all areas of the business.
    7. Actively supported the training and development of subordinates.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Word Processing


Jr. Technical Operations Supervisor Resume

Objective : Dedicated to monitoring all progress and performance, as well as the quality and timeliness of all duties assigned for personally, and others working with. Work to assure quality customer support for internal as well as external customers and vendors, both building relationships with team members and business customers along the way.

Skills : Microsoft Office, Excel, Power Point, Production Management, Quality Engineering, Production Associate, Quality Control, Production Operation/Assembly.

Description :

    1. Promoted safety awareness among employees and assured compliance with safety regulations and reporting.
    2. Ensured that subordinates had proper safety equipment and followed safety policies.
    3. Ensured that disciplinary action regarding violations of safety policy was enforced.
    4. Supported and drove the development of the technical operations sales culture.
    5. Interviewed, coached, trained, monitored and evaluated broadband technicians fostering a team environment.
    6. Performed field observations, supported and developed technicians.
    7. Rode with technicians to monitor and assess technical and customer service performance and quality.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Word Processing

Asst. Technical Operations Supervisor Resume

Objective : Professional manager with 18 years experience in the Cable, Service, and Telephone Industry. Effective Communicator with strong time management skills, and highly motivational. Hands on Leader, skilled in managing multiple facets of discipline while emphasizing a team philosophy.

Skills : Excel, Word, Powerpoint.

Description :

    1. Assured the quality of installations and repairs met company standards and customer expectations.
    2. Assured the completion of scheduled work by overseeing daily activities.
    3. Managed contract labor utilization and supervised contracted installers.
    4. Provided direction and participated in the repair of escalated technical issues Helped resolve complex customer issues.
    5. Managed tech performance metrics, evaluated performance gaps and developed techs knowledge, skills and abilities to meet company and customer expectations.
    6. Monitored system key performance indicators, and managed operations to meet or exceed system goals.
    7. Managed inventory control and maintenance by performing vehicle, tools and material inspections for technicians.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Electronics Engineering

Asst. Technical Operations Supervisor Resume

Summary : Versatile, energetic and passionate operations/process management professional with over 20 years of experience in a variety of sectors and roles. Highly skilled in: directing business development initiatives, ensuring exceptional service delivery, overseeing program launches and managing large-scale projects.

Skills : Microsoft Office, Microsoft Outlook, Microsoft Excel,.

Description :

    1. Managed day-to-day fleet operations.
    2. Oversaw daily operations for staff of 10+ employees.
    3. Worked with HR training, coaching, mentoring, and staff retention.
    4. Assisted with project management and new build of cable system.
    5. Provided support and development to broadband technicians involved in the installation and service fulfillment of all products and services provided by Suddenlink.
    6. Worked with other members of the management team to develop and implement strategic plans to achieve department goals.
    7. Provided quality internal and external customer service surrounding the Company values.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Electronics Engineering

Technical Operations Supervisor III Resume

Summary : Motivated communications technician who works efficiently under pressure and makes sound decisions. Exceptional team leader with an outstanding work ethic. Equipped with excellent communication and people skills giving best customer service possible.

Skills : Microsoft Office, Management, Customer Service.

Description :

    1. Supervised installation and fulfillment function.
    2. Served as role model for subordinates in all areas of the business.
    3. Actively supported the training and development of subordinates.
    4. Promoted safety awareness among employees and assured compliance with safety regulations and reporting.
    5. Ensured that subordinates had proper safety equipment and followed safety policies.
    6. Ensured that disciplinary action regarding violations of safety policy was enforced.
    7. Supported and drove the development of the technical operations sales culture.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Electronics Engineering

Technical Operations Supervisor II Resume

Objective : Extensive leadership and management experience leading technical teams in the telecommunications industry. Proven track record with progressive career development and responsibility. Developed and implemented disaster recovery process for T-Mobile on both national and local levels. Background in complex project management including all aspects of development, construction and implementation.

Skills : Customer Relationship, Management.

Description :

    1. Interviewed, coached, trained, monitored and evaluated broadband technicians fostering a team environment Performed field observations, supported and developed technicians.
    2. Assured the quality of installations and repairs met company standards and customer expectations.
    3. Assured the completion of scheduled work by overseeing daily activities.
    4. Managed contract labor utilization and supervised contracted installers.
    5. Provided direction and participated in the repair of escalated technical issues.
    6. Helped resolve complex customer issues.
    7. Managed tech performance metrics, evaluated performance gaps and developed techs knowledge, skills and abilities to meet company and customer expectations.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Electronics Engineering

Technical Operations Supervisor I Resume

Headline : To continue my career in the materials / metallurgy field as part of a team where hard work, loyalty and dedication can make a difference. enjoy new challenges and responsibilities with the opportunity for advancement.

Skills : Microsoft Office, Leadership.

Description :

    1. Responsible for training, certification and work flow planning of as many as 17 employees in precision machining, heat treating, welding and fabrication.
    2. Monitored system key performance indicators, and managed operations to meet or exceed system goals.
    3. Managed inventory control and maintenance by performing vehicle, tools and material inspections for technicians.
    4. Managed day-to-day fleet operations.
    5. Oversaw daily operations for staff of 10+ employees.
    6. Worked with HR training, coaching, mentoring, and staff retention.
    7. Assisted with project management and new build of cable system.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Science

Lead Technical Operations Supervisor Resume

Summary : Seeking a challenging position which leadership and training experience can be fully utilized to improve operations to continue process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.

Skills : Effective Leader Staff Training/development Project Management Conflict Resolution Efficient Multi-tasker Product Development.

Description :

    1. Established, monitored, and maintained IP based communication services to include Video Teleconferencing system with shore command and maritime units via SHF Timeplex and EHF TIP.
    2. Managed network components to include ADNS routers, MS Exchange servers and MS Domain Controllers.
    3. Provided technical support during the organizational transition to MS Windows XP to ensure seamless data migration and application compatibility to the new operating system.
    4. Monitored and responded to hardware and software problems utilizing a variety of testing tools and techniques.
    5. Provided network troubleshooting and support for crypto devices to ensure 100 percent data encryption on all shipboard telecommunication systems.
    6. Developed course materials and instruction plans for training of telecommunication equipment operators.
    7. Performed mission critical backups on DOD servers for both NIPRNET (unclassified) and SIPRNET (classified) networks.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
HS Diploma In General

Technical Operations Supervisor Resume

Headline : A dedicated professional with prior experience in finance, sales, and marketing seeking an employment opportunity that will allow me to utilize my knowledge and skills to contribute to the mission, vision, and values of the company. References/letters of recommendation available upon request.

Skills : Microsoft Office: Word.

Description :

    1. Implemented training and employee development activities pertaining to operations and technical proficiency.
    2. Assisted civilian systems engineers and technical representatives with prioritizing and coordination of outside repairs and troubleshooting.
    3. Coordinated and performed installations, maintenance, calibrations, and repairs on system equipment including iDen, CDMA, switching, Telco, power & back-up generator systems, as well as H.V.A.C.
    4. Diagnosed and repaired communications equipment, as well as various electronic equipment.
    5. Operated electrical power generating distribution centers, AC/DC power plants, as well as generator repair and installation.
    6. Recruited, screened, and trained field technicians to fill service department needs.
    7. Supervised electrical installations, diagnosed hardware problems, configured software settings, modified and updated electrical needs, and made mechanical adjustments as required.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science In Business Administration