Technical Solutions Consultant Resume
Summary : As a Technical Solutions Consultant, designed and implemented technical solutions for clients across various industries, expertised in IT solutions and customer service to contribute to a dynamic team.
Skills : Technical Knowledge, Solution Design.
Description :
- Collaborated with clients to assess their technical needs and develop customized solutions to meet their business objectives.
- Led project implementations, including solution design, configuration, testing, and deployment.
- Provided technical guidance and training to clients and internal teams on system functionalities and best practices.
- Conducted system audits and performance evaluations to identify areas for improvement and optimization.
- Resolved technical issues and escalations, ensuring timely and effective resolution to maintain client satisfaction.
- Managed project timelines, budgets, and resources to deliver projects on time and within scope.
- Stayed updated with industry trends, new technologies, and best practices to enhance service offerings.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science in Computer Science
Technical Solutions Consultant Resume
Summary : As a Technical Solutions Consultant, conducted system testing, quality assurance, and user acceptance testing to validate solution functionality and performance, provided technical guidance and support during solution implementation, troubleshooting issues as they arise.
Skills : Problem-Solving, Communication.
Description :
- Delivered training sessions, workshops, and user guides to educate clients and end-users on system functionalities and best practices.
- Provided ongoing technical support, troubleshooting assistance, and issue resolution to address client inquiries and escalations.
- Maintained a proactive approach to client communication, ensuring timely updates, progress reports, and feedback collection.
- Created technical documentation, including system documentation, user manuals, configuration guides, and troubleshooting procedures.
- Generated project reports, status updates, and performance metrics to track project progress, milestones, and key performance indicators (KPIs).
- Documented solution designs, implementation details, and lessons learned for knowledge sharing and continuous improvement.
- Stayed updated with industry trends, emerging technologies, and best practices in technical solutions consulting.
Experience
7-10 Years
Level
Management
Education
Bachelor of Science in Computer Science
Technical Solutions Consultant Resume
Headline : As a Technical Solutions Consultant, identified opportunities for innovation, process improvements, and efficiency gains in solution design and delivery, and collaborated with internal teams, partners, and vendors to leverage new technologies and capabilities in client solutions.
Skills : Customer Relationship Management, Sales Acumen.
Description :
- Built and maintained strong relationships with clients, acting as a trusted advisor and strategic partner.
- Understood client business goals, challenges, and priorities to recommend ongoing enhancements and optimizations to technical solutions.
- Identified opportunities for upselling, cross-selling, and expanding service offerings to existing clients.
- Provided technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSCs, product management.
- Worked closer with Product Management team to offer feedback on existing portfolio and provide inputs on the product roadmap.
- Established relationship with the primary decision maker to facilitate future business development.
- Provided value to the Customer Relations Manager or Solutions Manager during aSales cycle.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Science in Computer Science
Technical Solutions Consultant Resume
Objective : As a Technical Solutions Consultant, travelled to clients job site to provide on-site process analysis, consultation, training and assistance to customers, created internal design configuration documentation including network diagrams with technical explanations.
Skills : Project Management, Presentation Skills.
Description :
- Worked closely with Sales Solution Architects to provide high-level technical customer demos, supporting regional sales initiatives.
- Developed solutions based on current industry best practices.
- Helped educate Account Managers about specific Matrikon products/solutions.
- Managed internal and external customer expectations to ensure high customer satisfaction while meeting Matrikon sales objectives.
- Designed and documented Matrikon solutions (software and hardware) and tied them back to how they provide value for customers.
- Performed remote services to technically diagnose and resolve issues.
- Provided 2nd tier support to all levels of Service and Implementation Associates for Comprehensive HR, Comprehensive Payroll, and Comprehensive Benefits, regarding the resolution of product and client issues.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science in Computer Science
Senior Technical Solutions Consultant Resume
Summary : As a Technical Solutions Consultant, responsible for participating in product testing, quality assurance, and feedback collection to improve product functionality and user satisfaction.
Skills : Team collaboration and leadership, IT infrastructure management.
Description :
- Understood and effectively communicated the value of Advent’s Implementation Methodology (AIM).
- Worked effectively in highly stressed/pressurized environments.
- Developed the knowledge and skills to become an expert in Ceridian's HCM solutions.
- Coordinated with team leaders and cross-functional leaders to determine objectives and approaches to address tickets efficiently and effectively.
- Took ownership of code, reviewing and providing expert technical inputs on development decisions.
- Worked in the B2B tech space in a product, consulting, or enterprise sales role.
- Experienced using commercial or in-house ad-serving systems.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science in Computer Science
Senior Technical Solutions Consultant Resume
Summary : As a Senior Technical Solutions Consultant support provided using phone queue, Siebel service requests, eAccess/Clarify cases, CASD Cases, e-mail, Sametime, and walk-up requests.
Skills : Teamwork, Product Knowledge.
Description :
- Worked with corporate support and development staff to identify and resolve issues and prioritize patch releases.
- Experienced with remote technology usage & telephone support is desired.
- Experienced in relevant technologies and customer environments.
- Built a strong awareness of HCM industry developments and trends.
- Remained current with emerging technology to provide technical support for new product rollouts and/or existing offerings.
- Successfully resolved technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
- Coordinated communication with other regional departments when necessary to expedite responses to critical client situations.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science in Computer Science
Junior Technical Solutions Consultant Resume
Objective : As a Junior Technical Solutions Consultant, responsible for contributing to product documentation, knowledge base articles, and user guides to improve customer self-service, responsible for collaborating with cross-functional teams, including sales, marketing, and development, to ensure a seamless customer experience.
Skills : Negotiation, Attention to Detail.
Description :
- Met deliverables on time and under budget.
- Experienced with data analysis and solution consultation.
- Worked closely with external/internal clients and/or partners throughout the full lifecycle of a project.
- Prepared and conducted client presentations about Ceridian’s HCM technology innovation and leadership position, SaaS infrastructure, software development methodology, security, integrations and interfaces, web services, file interchange, internet connectivity, systems performance, disaster recovery, and availability.
- Created and delivered follow-up materials to technical presentations.
- Collaborated with the sales team to develop ideas on how best to present technical content to clients.
- Served as the technical expert on calls with customers’ IT teams and provided updates to the technical presentations used by the Solution Consulting team.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science in Computer Science
Assistant Technical Solutions Consultant Resume
Objective : As an Assistant Technical Solutions Consultant, responsible for conducting software demonstrations, training sessions, and product updates for clients and internal staff.
Skills : Solution design and implementation, Project management.
Description :
- Resolved incoming internal or external businesses and end users’ problems via telephone and e-support.
- Proactively monitored client’s transactions and processes, performed analysis, and provided recommendations to necessary parties (Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions.
- She acted as a subject matter expert on Advent’s solutions during the sales process.
- Elevated, quantified, and confirmed customer’s critical business issues (CBI’s).
- Provided customized technical presentations that illustrate Advent Solutions’ architectural and technology benefits that apply to customers ’ CBIs.
- I was advised and consulted with prospects in terms of Advent Solutions’ architectures, infrastructure planning, and integration methodologies to facilitate the sales process.
- Gathered all pertinent customer requirements necessary to formulate an infrastructure plan for the customer’s deployment of Advent Solutions, effectively demonstrated and communicated the differentiating value of Advent’s solutions.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science in Computer Science
Technical Solutions Consultant Resume
Headline : As a Technical Solutions Consultant, collaborated with clients to understand their business objectives, technical needs, and challenges, conducted needs assessments, gather requirements, and identify opportunities for technical solutions.
Skills : Client communication and relationship management, Technical troubleshooting and problem-solving.
Description :
- Designed customized technical solutions that align with client requirements, budget constraints, and timeline expectations.
- Developed solution architectures, system designs, and implementation plans based on best practices and industry standards.
- Evaluated technology options, platforms, and tools to recommend optimal solutions for clients.
- Led project implementations from initiation to completion, including planning, execution, monitoring, and closure.
- Defined project scope, objectives, deliverables, and milestones in collaboration with stakeholders.
- Managed project timelines, budgets, resources, and risks to ensure successful project outcomes.
- Configured, integrated, and deployed technical solutions, software applications, and IT infrastructure components.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Science in Computer Science
Associate Technical Solutions Consultant Resume
Headline : As an Associate Technical Solutions Consultant, responsible for providing technical support and troubleshooting for software products, assisting clients with installation, configuration, and usage issues, responsible for managing customer inquiries and reported product defects or enhancement requests to the development team.
Skills : Software configuration and customization, Training and user support.
Description :
- Worked with Programmatic Advertising Technologies, worked with high-speed inserters within the service or engineering area.
- Experienced with deployment of upgrades and roll-out of applications within a customer-facing role.
- Sales consulted (pre-sales) role (a focus on Commerce/Omnichannel solutions is desirable).
- Experienced with the development and support of custom Commerce Cloud functionality and integrations, including ATG and Endeca knowledge is highly desired.
- Experienced in the Retail sector (either within a Retailer or Software Vendor) with a focus on technology architecture.
- Built and maintained strong client relationships, addressing concerns, providing ongoing support, and identifying opportunities for upselling.
- Developed or reviewed and debugging Mobile Apps, ideally on both iOS and Android, coded in bash, SQL, javascript, Java or a relevant programming language.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Science in Computer Science
