Technical Support Consultant Resume Samples

Description :

1. Active Directory Migration- Cardinal Health Provide technical support  diagnose, analyze, research, and resolve moderate complex computer problems for Cardinal Health.
2. Provided high end migration support via phone  remote control for Microsoft Active Directory Microsoft Outlook express.
3. Maintained rigorous schedule of Migrations.
4. Travel to different Cardinal facilities to assist in manual AD migrations.
5. Tech-Support Consultant - Wendy's: Provide technical support diagnose, analyze, research,  resolve moderate  complex computer problems for Wendy's International corporate stores and lab's.
6. Provide high end technical support via phone remote control for proprietary applications designed in-house  applications designed for use with Wendy's software systems.
7. Write process documentation.
8. Build and troubleshoot the operating system and software images for the back-office and point of sale systems.
9. Manage deployment software issues and resolve them using Wendy's core values.

Experience

2-5 Years

Level

Junior

Education

AAS In Electronics

Description :

1. Provided helpdesk support to 2000+ customers as consultant.
2. Involved in migration from DOS to Windows Environment for the Firm.
3. Consulted on helpdesk call tracking system.
4. Troubleshoot hardware and software related problems.
5. Provided LAN support for customers.
6. Assisted with conversion from WordPerfect DOS to WordPerfect for Windows 6.1.
7. Built training tools to assist with problem solving for Helpdesk.
8. Supervised and trained support staff of 20+ representatives.
9. Second level support Rohm and Haas and its Global customers.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Provide service customers regarding field action project, which was a field action mandated by Federal Drug Administration.
2. Identifyied appropriate solutions taking action; following procedures anddhering company policy.
3. Multi-task in call center environment, multiple database systems and quickly being able  identify reason as well as providing a solution for each and every customer who calls Physio-Control Incorporated.
4. Received inbound calls regarding heart defibulators devices which were in the field action report, conducted by Failure Analysis department regarding depletion of charge-packs depleting before their expiration date.
5. This is ongoing project assisting customers in a call center environment that need a charge-pack replacement or heart defibulators replaced, which are completely governed by FDA also known Federal Drug Administration.
6. Provided premier World Class Customer Service handling complaints when necessary working toward a first call resolution.
7. Identifyied appropriate solutions and taking action following procedures and adhering company policy documenting complaints regarding affected serial numbers by field action for depletion of internal battery recall.
8. Consumer Associate/Admin Aerotek (Nintendo) Redmond, WA Nov 5.
9. 2012 - Feb 23, 2013 Dec 1, 2011 - Dec 27, 2011 Dec 2010 - Jan 2011 Assisted consumers with Nintendo products; troubleshooting and setting up repair and part orders when necessary.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Overall position consisted of supporting all technical needs of small and medium sized banks (10 - 500+ users).
2. Managed trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
3. Train other Technical Support Consultants on troubleshooting skills and on daily tasks.
4. Provided everything from software, hardware, network and circuit support.
5. Verify all backups for all banks via Veritas or Evault daily.
6. Supported MessageLabs SurfControl for many networks.
7. Monitor networks (LAN and WAN) and circuits means of Solarwinds.
8. Provide 3rd party technical support for many bank applications and software programs.
9. Perform Server maintenance and troubleshooting (software and hardware).

Experience

2-5 Years

Level

Junior

Education

Legal Assisting

Description :

1. Responsibled for providing outstanding technical support for  FACS (propriety collection) software to clients.
2. Worked with clients to resolve issues in their database prepared for upgrades to software.
3. Worked collaboratively with other support consultants on client issues of pressing nature to endure issues were addressed corrected in  timely manner.
4. Investigated/researched complex issues that were not able to be resolved on phone and provided constant updates  clients on the progress of those issues.
5. Created documentation for the training and daily use of peripheral products (imaging, SQL, archiving accounts) that did not exist previously.
6. Demonstrated an "above and beyond" attitude in the prompt resolution of technical problems including printer or hardware issues, client workflow issues and new ways to use collector software in the most efficient manner possible.
7. Made presentations to clients on proprietary products to demonstrate their usefulness and to up-sell these additional peripheral products to existing software, including imaging and archiving accounts; also performed end user training on these products.
8. Managed the support of several clients in gathering information to assist them in resolving issues; tracked progress of these issues and served as point of contact for clients.
9. Built strong working relationships with assigned clients to ensure customer loyalty by creating a feeling of confidence that major issues would be expertly handled by one consultant.

Experience

7-10 Years

Level

Management

Education

Bachelor In Computer

Description :

1. Interact with customers to help troubleshoot resolve highly complex product problems or issues.
2. Diagnose resolve complex customer questions or problems over telephone/Internet in areas of system configurations/setup, product functionality, and bugs/enhancements.
3. Tracked and document inbound support requests  ensure proper notation of customer problems or issues.
4. Stay abreast of current technology products, design changes, and new products offered.
5. Travel  client site in order  resolve extremely complex customer and product issues.
6. Onboarding Specialist Bath Body Works Co.
7. Responsibled for performing on-boarding processes for specific positions, setting up the background check, enrollment into required systems, other associated tasks.
8. Serves as coordinator to recruiters/hiring managers in determining how the on-boarding processes are working and recommends changes in overcoming roadblocks that hinder the process.
9. Responsible for tracking, monitoring systems, and pulling reports for business application.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science In Biology

Description :

1. Controlled the process of ensuring accurate timely support of Windows XP, Vista, Windows 7 and Macintosh OS X.
2. Worked with clients to develop solutions for classroom environments utilizing Smart and Promethean technologies.
3. Oversaw installation of 4 two-man teams ensure consistency of classroom technology installations.
4. Perform follow-up visits ensure solutions provided met customer needs.
5. Resolved complex and everyday service requests of XP, Vista, Windows 7 and Macintosh OS X.
6. via remote session, in person or by leading appropriate team.
7. Key Contributions: Designed implemented new cabling system, resulting in 20 percent saving materials and 50 present fewer service calls.
8. Evaluated processes and redesigned paper work used for client installation allowing for more precise documentation resulting in a 10 percent increase of installations by reducing site preparation time.
9. Key Contributions: Designed and implemented new cabling system, resulting in 20 percent saving on materials and 50 present fewer service calls.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Handle user to vendor relations, IE.
2. Call manufacturer support for user and handle warranty related issues with vendors for end users.
3. Setup and maintain administrative network software installation points.
4. Monitor and maintain all network printers including hardware maintenance.
5. Identified and recover data from failed systems.
6. Virus/Malware removal.
7. Develop and maintain MAC/PC software standardized images.
8. Develop custom installation packages to facilitate automated installation of software.
9. Skills Used Software Microsoft Office (all); Adobe Operating Systems Red Hat Enterprise Linux, Ubuntu; MSDOS; Windows (All); MAC OS X Databases SQL Server; Microsoft Access; Oracle Languages Visual Basic; ASP/CGI; HTML; GWBasic; PowerShell; Apple Script.

Experience

7-10 Years

Level

Management

Education

Certification In IT

Description :

1. Responsible for providing both on-site and remote support for several financial institutions on consultant basis.
2. Tasks ranged from on-site troubleshooting of network equipment servers to implementing upgrade initiatives.
3. Assisted with management configuration of various Cisco routers switches.
4. Managed SSL Certificate infrastructure and also updated both Windows based Linux based applications with proper certificate configuration.
5. Setup up maintained user desktops and laptops according to client specifications.
6. Responsibled for Microsoft DHCP, DNS, AD, and Exchange administration.
7. Created  maintained documentation for multiple systems, policies, and procedures.
8. Assisted with the implementation of multiple projects involving Window server and Citrix environment upgrades.

Experience

2-5 Years

Level

Junior

Education

Bachelor In Information Systems

Description :

1. Responsible for providing both on-site and remote support for several financial institutions on consultant basis.
2. Tasks ranged from on-site troubleshooting of network equipment and servers to implementing upgrade initiatives.
3. Assisted with management and configuration of various Cisco routers and switches.
4. Managed SSL Certificate infrastructure and also updated both Windows based and Linux based applications with proper certificate configuration.
5. Setup up and maintained user desktops and laptops according to client specifications.
6. Responsibled for Microsoft DHCP, DNS, AD, and Exchange administration.
7. Created and maintained documentation for multiple systems, policies, and procedures.
8. Assisted with the implementation of multiple projects involving Window server and Citrix environment upgrades.

Experience

2-5 Years

Level

Junior

Education

Bachelor In Information Systems