Technology Support Specialist Resume Samples

The role of a Technology Support Specialist is to oversee the computer systems and support the system’s users. To provide this internal and external assistance and support to the employees and customers, the Technology Support Specialist Resume gives a list of the following associated tasks – providing support and assistance to computer system users, dealing with hardware such as printers, scanners and desktops; solving software programming issues; solving all IT ticket using ticket tracking software, keeping current application updated and running smoothly, upgrading the system and its components, conducting research and providing cost analysis data, and overseeing the organization’s data.

To work in this role, the following are needed – working knowledge of common IT and systems, and the ability to troubleshoot common IT problems. Employers prefer those applications having a college education in Information Systems, Computer Science or the related.

 

Technology Support Specialist Resume example

Technology Support Specialist Resume

Headline : Critical thinker who addressed customer support issues quickly and who consistently exceeded performance standards. Level-headed and calm in stressful situations with well-developed people skills.

Skills : Microsoft Office, Adobe Products, Ms. Word, MS Office, Outlook, Office: Word, Typing.

Description :

    1. Provided support to students, pre-service and in-service teachers, and to meet state and national standards.
    2. Implemented best practices utilizing instructional multimedia applications for training student-teacher information literacy.
    3. Created instructional training support multimedia using a wide variety of communication in support of student technology literacy.
    4. Implement departmental standards and supported faculty for Chalk and Wire support for professional development and online course design.
    5. Provided students and faculty the assessment training for contextual factors project-based learning.
    6. Job duties range from help desk work like packaging and distributing applications and backups.
    7. Experience with Symantec and Veritas backup software, Microsoft System Windows Server operating systems, Windows client operating systems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS


Technology Support Specialist l Resume

Headline : A highly organized person who is well presented, enthusiastic and approachable. Good knowledge of computer hardware, computer systems, and local area networks, good computer skills good organizational skills and good problem-solving skills.

Skills : Linux, Retail Sales, Computer Hardware, Microsoft office, Android, IOS, Technical Support.

Description :

    1. Support, monitor, test and troubleshoot hardware and software problems.
    2. Perform and coordinate effective installation and performance of advanced operating system hardware and software on servers.
    3. Install new software releases as Microsoft office and install patches and resolve software related problems.
    4. Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
    5. Maintain, monitor, analyze system components and make recommendations for system improvements.
    6. Provide excellent customer service to the client Duties for Desktop- issues including email, hardware, and software issues.
    7. Excellent in communication and writing skills and have the ability to interact professionally, with a diverse group of clients and staff.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS


Technology Support Specialist ll Resume

Headline : Responsible experience in computer network environments, as well as, financial and other business operations. Dedicated and focused professional that has experience working with equipment maintenance and team supervision that has management and manufacturing experience.

Skills : Cloud Computing, Adobe Dreamweaver, Adobe Photoshop, Microsoft Azure, Microsoft Office 365, Windows Server.

Description :

    1. Installation and troubleshooting of operating systems, applications, wide and local area networks, including cabling.
    2. Installation and upgrading operating systems, firmware and applications on staff computers and devices.
    3. Overseeing consultants, maintenance technicians and outside vendors working on the foundation's equipment.
    4. Perform the role of resident expert and go-to resource for all internal and off-site meeting room software and hardware.
    5. Responsible for the installation and support of all end-user workstations, laptops, phones, assigned user electronics.
    6. Provide quick, accurate and quality resolution to all requests for follows up to ensure customer satisfaction.
    7. Responsible for coaching and training staff on assigned technology.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technology Support Specialist/Executive Resume

Headline : Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive assistant, office manager, secretary, and technical support specialist. Excel in resolving employer challenges with innovative solutions, systems.

Skills : MS Office Suite, Apple Office Suite, Google Office Suite.

Description :

    1. Provided district-wide support for administrators, faculty, staff, and accounts, completed archive retrievals, maintained global mail lists.
    2. Processed incoming and outgoing staff active directory accounts ensuring appropriate access and establishing security protocols.
    3. Coordinate technology purchasing and budgeting for some of the schools in the district.
    4. Worked with Network Administrator and System Administrators to ensure proper software implementation and identify areas of growth for user support.
    5. Created and implemented a laptop loaner system that increased accountability for district-owned devices.
    6. Worked with more than families during district-wide conversion to the online student registration process.
    7. Provided in-domain remote technical support using Remote Desktop Connection, Apple Remote Desktop.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Diploma

Technology Support Specialist/Supervisor Resume

Summary : To obtain a position that will enable to use of strong organizational skills, educational background, and ability to work well with people. Dedicated and focused professional that has experience working with equipment maintenance and team supervision that also has management and manufacturing experience.

Skills : MS Office Suite, Apple Office Suite, Google Office Suite.

Description :

    1. Troubleshoots and maintains personal computers and other hardware devices to include equipment, phones, etc.
    2. Troubleshoots and provides customer-focused end-user support of all software applications demonstrate knowledge of software applications.
    3. Sets up laptops, desktop computers, tablets, and phones for new users for end-users; creates learning materials to support training.
    4. Assists in the implementation of hardware and software applications.
    5. Demonstrates strong analytical and problem-solving skills when providing end-user support.
    6. Provides timely, appropriate and knowledgeable responses to end-user issues questions and share concerns.
    7. Demonstrates the ability to apply technology in a clinical environment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
MS

Technology Support Specialist/Specialist Resume

Headline : To obtain a position as a Technology Support Specialist where can use skills and build upon the ones that have dedicated and focused professional that have of experience working with equipment maintenance and team supervision that has management and manufacturing experience.

Skills : Inventory Management, Helpdesk Analyst, Subject Matter Expert, Architectural Job Captain.

Description :

    1. Documented, installed, maintained, and repaired computer systems and related peripherals.
    2. Reviewed and prioritized work order according to workplace standards.
    3. Traveled to worksites to provide onsite responses to support calls as necessary.
    4. Provided technical support and troubleshooting for computer systems and network-connected devices.
    5. Diagnosed and resolved hardware and software problems onsite or by the helpdesk via remote desktop.
    6. Troubleshoot and diagnose complex software and hardware problems in a piece of test equipment, technical support databases, telephone, and remote access.
    7. Troubleshoot performance issues and provided recommendations on hardware or software to meet customer objectives.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technology Support Specialist ll Resume

Headline : Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive assistant, office manager, secretary and technical support specialist. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Advanced computer skills in Microsoft Office Suite and Google Apps for Education.

Skills : Customer Service, Customer Service, Desktop Support, Desktop Support, Servers.

Description :

    1. Serves in a sales and support capacity for the Bank's technology offerings and online presence.
    2. Include providing excellent customer service and support to customers using any of the technological services.
    3. Serve as a business partner to lenders and other customer-facing and assist in technical resolutions when service issues arise.
    4. Specific duties: Administrator overall Cash Management products.
    5. Deposit Capture, ACH services, Positive Pay, Internet, and Mobile Banking, Mobile Payment Solutions, and Federal Reserve Reporting.
    6. Analyze business customers through a financial snapshot to provide services to assist with cash flow issues and cost-benefit analysis.
    7. Current member of the marketing committee and administrator over the bank's website.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
MS

Technology Support Specialist/Consultant Resume

Headline : Experienced in monitoring staff hours to reduce wasteful shifts and unneeded payroll expenses. Constantly working to improve the quality of the staff with tips and suggestions to help them improve their customer service as well.

Skills : Information Technology, Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales.

Description :

    1. Ordering various IT Equipment for Faculty, Staff & Classrooms.
    2. Maintaining and Troubleshooting the  Phone system as well as the phone lines.
    3. Maintaining Microsoft update server for all software updates on campus.
    4. Implementing and maintaining software updates for various programs and resolutions to customers in a timely manner.
    5. Maintain Antivirus, Inventory, and Helpdesk servers to ensure correct functionality and accuracy.
    6. Providing technical support to users in resolving PC systems, peripherals, and application-related issues.
    7. Using Imaging software to set up and deploy Desktops, Laptops & Tablets Diagnosing PC-related issues and providing resolutions within the ability.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technology Support Specialist/Representative Resume

Summary : Interested in a career in Information Technology. Seeking a position with a company that promotes growth and where can utilize technological experience.

Skills : Microsoft Office, Adobe, Microsoft Network Administration.

Description :

    1. Provide onsite and remote technical support to a user based site.
    2. Install, configure, troubleshoot, and maintain system computers, Multifunctional Devices, and Office Technology.
    3. Track system resources, implementation results, and end-user availability.
    4. Provide a high level of support for in-house and third-party financial applications, Share, and Reuters.
    5. Track incidents via the incident management system and end-users up to date, assign tasks and successfully close out incidents.
    6. Partner with relevant second and third-level technology teams to ensure current and future client needs are addressed.
    7. Assist team associates to create and maintain immediate recovery machines at remote locations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Technology Support Specialist/Coordinator Resume

Summary : Dedicated and focused professional that has experience working with equipment maintenance and team supervision that has management and manufacturing experience. Strong customer service skills and satisfaction to deliver a great customer experience.

Skills : Ms Office Suite, Deployment, Network Management, Google Apps.

Description :

    1. Ensured computer uptime, developed security and recovery policies,   monitored network, providing a quality educational environment.
    2. Offered technical support onsite and remote to faculty and students with Microsoft Office Suite.
    3. Taught all students technology while effectively integrating classroom curriculum.
    4. Implemented the Palm Pilot program to students that allowed them access to technology at their fingertips.
    5. Aiding in the establishment of the Accelerated Reader program that helped build a reading culture to make reading practice more effective for all students.
    6. Collaborated with schools from the district office for streamlining technology integration into the school.
    7. Coordinate technology purchasing and budgeting for some of the schools in the district.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
BS

Technology Support Specialist/Analyst Resume

Headline : Supporting faculty members with technology to create an enhanced and engaging learning environment. collaboration, excellent presentation skills, creativity, attention to detail, and a keen ability to simplify the complex.

Skills : Microsoft Office, Windows, Windows Server 2003, Windows Server 2008, Linux Administration, VMware, Active Directory, Technical Writing.

Description :

    1. Provide excellent client service to accounting firms nationwide.
    2. Develop relationships with clients to better suit their technology accounting needs.
    3. Provide support for three business lines offered within the Network for accounting firms.
    4. Provide software support for all three business lines, including but not limited to support of Server Solutions.
    5. Encryption software Sharepoint, and Hosted Server Solutions within the network.
    6. Support includes account creation, technical support, billing, sales, and implementing software.
    7. Assist clients, giving a better understanding of services, by hosting webinars and presentations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS

Technology Support Specialist Resume

Headline : Experienced in monitoring staff hours to reduce wasteful shifts and unneeded payroll expenses. Constantly working to improve the quality of the staff with tips and suggestions to help them improve their customer service as well.

Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows

Description :

    1. Provided systems support to agents located in different locations in a timely and efficient manner.
    2. Timely troubleshooting and resolving computer related problems/issues.
    3. Maintained a weekly log of calls received in order to conduct technology needs analysis with management.
    4. Meticulous data entry to maintain accurate record of technology support requests in order to prioritize requests.
    5. Acquire management approval for new technology requirements.
    6. Research, resolve and follow-up with any software or hardware issues in a timely and accurate manner.
    7. Install new hardware and software applications once approved by management.
    8. Assist management in other duties as needed such as property management, customer support and bookkeeping.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
BS