The role of a Technology Support Specialist is to oversee the computer systems and support the system’s users. To provide this internal and external assistance and support to the employees and customers, the Technology Support Specialist Resume gives a list of the following associated tasks – providing support and assistance to computer system users, dealing with hardware such as printers, scanners and desktops; solving software programming issues; solving all IT ticket using ticket tracking software, keeping current application updated and running smoothly, upgrading the system and its components, conducting research and providing cost analysis data, and overseeing the organization’s data.
To work in this role, the following are needed – working knowledge of common IT and systems, and the ability to troubleshoot common IT problems. Employers prefer those applications having a college education in Information Systems, Computer Science or the related.
Headline : Critical thinker who addressed customer support issues quickly and who consistently exceeded performance standards. Level-headed and calm in stressful situations with well-developed people skills.
Skills : Microsoft Office, Adobe Products, Word, Typing.
Description :
Provided support to students, pre-service and in-service teachers, and to meet state and national standards.
Implemented best practices utilizing instructional multimedia applications for training student-teacher information literacy.
Created instructional training support multimedia using a wide variety of communication in support of student technology literacy.
Implemented departmental standards and supported faculty for Chalk and Wire support for professional development and online course design.
Provided students and faculty the assessment training for contextual factors project-based learning.
Worked like packaging and distributing applications and backups.
Experienced with Symantec and Veritas backup software, Microsoft System Windows Server operating systems, Windows client operating systems.
Experience
5-7 Years
Level
Management
Education
BS
Technology Support Specialist l Resume
Headline : A highly organized person who is well presented, enthusiastic and approachable. Good knowledge of computer hardware, computer systems, and local area networks, good computer skills good organizational skills and good problem-solving skills.
Supported, monitor, test and troubleshoot hardware and software problems.
Performed and coordinated effective installation and performance of advanced operating system hardware and software on servers.
Installed new software releases as Microsoft office and install patches and resolve software related problems.
Planned and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
Maintained, monitored, analyzed system components and make recommendations for system improvements.
Provided excellent customer service to the client Duties for Desktop- issues including email, hardware, and software issues.
Excellent in communication and writing skills and have the ability to interact professionally, with a diverse group of clients and staff.
Experience
5-7 Years
Level
Management
Education
BS
Technology Support Specialist ll Resume
Headline : Technology Support Specialist is responsible for providing technical support and troubleshooting to the company's clients.
Skills : Cloud Computing, Adobe Dreamweaver, Adobe Photoshop, Microsoft Azure, Microsoft Office 365, Windows Server.
Description :
Responsible for Installation and troubleshooting of operating systems, applications, wide and local area networks, including cabling.
Responsible for Installation and upgrading operating systems, firmware and applications on staff computers and devices.
Responsible for Overseeing consultants, maintenance technicians and outside vendors working on the foundation's equipment.
Performed the role of resident expert and go-to resource for all internal and off-site meeting room software and hardware.
Responsible for the installation and support of all end-user workstations, laptops, phones, assigned user electronics.
Provided quick, accurate and quality resolution to all requests for follows up to ensure customer satisfaction.
Responsible for coaching and training staff on assigned technology.
Experience
5-7 Years
Level
Management
Education
BS
Technology Support Specialist/Executive Resume
Headline : Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive assistant, office manager, secretary, and technical support specialist. Excel in resolving employer challenges with innovative solutions, systems.
Skills : MS Office Suite, Apple Office Suite, Google Office Suite.
Description :
Provided district-wide support for administrators, faculty, staff, and accounts, completed archive retrievals, maintained global mail lists.
Processed incoming and outgoing staff active directory accounts ensuring appropriate access and establishing security protocols.
Coordinate technology purchasing and budgeting for some of the schools in the district.
Worked with Network Administrator and System Administrators to ensure proper software implementation and identify areas of growth for user support.
Created and implemented a laptop loaner system that increased accountability for district-owned devices.
Worked with more than families during district-wide conversion to the online student registration process.
Provided in-domain remote technical support using Remote Desktop Connection, Apple Remote Desktop.
Experience
5-7 Years
Level
Management
Education
Diploma
Technology Support Specialist/Supervisor Resume
Summary : To obtain a position that will enable to use of strong organizational skills, educational background, and ability to work well with people.
Skills : MS Office Suite, Apple Office Suite, Google Office Suite.
Description :
Troubleshoots and maintains personal computers and other hardware devices to include equipment, phones, etc.
Troubleshoots and provides customer-focused end-user support of all software applications demonstrate knowledge of software applications.
Sets up laptops, desktop computers, tablets, and phones for new users for end-users; creates learning materials to support training.
Assists in the implementation of hardware and software applications.
Demonstrates strong analytical and problem-solving skills when providing end-user support.
Provides timely, appropriate and knowledgeable responses to end-user issues questions and share concerns.
Demonstrates the ability to apply technology in a clinical environment.
Experience
7-10 Years
Level
Executive
Education
MS
Technology Support Specialist/Specialist Resume
Headline : To obtain a position as a Technology Support Specialist where can use skills and build upon the ones that have dedicated and focused professional that have of experience working with equipment maintenance and team supervision that has management and manufacturing experience.
Documented, installed, maintained, and repaired computer systems and related peripherals.
Reviewed and prioritized work order according to workplace standards.
Traveled to worksites to provide onsite responses to support calls as necessary.
Provided technical support and troubleshooting for computer systems and network-connected devices.
Diagnosed and resolved hardware and software problems onsite or by the helpdesk via remote desktop.
Troubleshot and diagnose complex software and hardware problems in a piece of test equipment, technical support databases, telephone, and remote access.
Troubleshot performance issues and provided recommendations on hardware or software to meet customer objectives.
Experience
5-7 Years
Level
Management
Education
BS
Technology Support Specialist ll Resume
Headline : Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive assistant, office manager, secretary and technical support specialist. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Advanced computer skills in Microsoft Office Suite and Google Apps for Education.
Served in a sales and support capacity for the Bank's technology offerings and online presence.
Included providing excellent customer service and support to customers using any of the technological services.
Served as a business partner to lenders and other customer-facing and assist in technical resolutions when service issues arise.
Specific duties: Administrator overall Cash Management products.
Deposited Capture, ACH services, Positive Pay, Internet, and Mobile Banking, Mobile Payment Solutions, and Federal Reserve Reporting.
Analyzed business customers through a financial snapshot to provide services to assist with cash flow issues and cost-benefit analysis.
Current member of the marketing committee and administrator over the bank's website.
Experience
5-7 Years
Level
Management
Education
MS
Technology Support Specialist/Consultant Resume
Headline : Technology Support Specialist is responsible for providing support to the company's technology products. This includes troubleshooting, patching, and updating software for all technology products, as well as providing technical support for customers on a 24/7 basis.
Skills : Information Technology, Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales.
Description :
Ordered various IT Equipment for Faculty, Staff & Classrooms.
Maintained and Troubleshooting the Phone system as well as the phone lines.
Maintained Microsoft update server for all software updates on campus.
Implemented and maintaining software updates for various programs and resolutions to customers in a timely manner.
Maintained Antivirus, Inventory, and Helpdesk servers to ensure correct functionality and accuracy.
Providing technical support to users in resolving PC systems, peripherals, and application-related issues.
Used Imaging software to set up and deploy Desktops, Laptops & Tablets Diagnosing PC-related issues and providing resolutions within the ability.
Experience
5-7 Years
Level
Management
Education
BS
Technology Support Specialist Resume
Summary : Interested in a career in Technology Support Specialist Seeking a position with a company that promotes growth and where can utilize technological experience.
Skills : Microsoft Office, Adobe, Microsoft Network Administration.
Description :
Provided onsite and remote technical support to a user based site.
Installed, configured, troubleshoot, and maintain system computers, Multifunctional Devices, and Office Technology.
Tracked system resources, implementation results, and end-user availability.
Provided a high level of support for in-house and third-party financial applications, Share, and Reuters.
Tracked incidents via the incident management system and end-users up to date, assign tasks and successfully close out incidents.
Partnered with relevant second and third-level technology teams to ensure current and future client needs are addressed.
Assisted team associates to create and maintain immediate recovery machines at remote locations.
Experience
7-10 Years
Level
Management
Education
BS
Technology Support Specialist/Coordinator Resume
Summary : Technology Support Specialist is an IT professional who is responsible for providing technical support and service to the company's Information Technology department. This includes managing and coordinating the IT department, coordinating and implementing technology upgrades, maintaining a high level of service to our clients and building relationships with them.
Skills : Ms Office Suite, Deployment, Network Management, Google Apps.
Description :
Ensured computer uptime, developed security and recovery policies, monitored network, providing a quality educational environment.
Offered technical support onsite and remote to faculty and students with Microsoft Office Suite.
Taught all students technology while effectively integrating classroom curriculum.
Implemented the Palm Pilot program to students that allowed them access to technology at their fingertips.
Aided in the establishment of the Accelerated Reader program that helped build a reading culture to make reading practice more effective for all students.
Collaborated with schools from the district office for streamlining technology integration into the school.
Coordinated technology purchasing and budgeting for some of the schools in the district.
Experience
7-10 Years
Level
Executive
Education
BS
Technology Support Specialist/Analyst Resume
Headline : Supporting faculty members with technology to create an enhanced and engaging learning environment. collaboration, excellent presentation skills, creativity, attention to detail, and a keen ability to simplify the complex.
Skills : Microsoft Office, Windows, Windows Server 2003, Windows Server 2008, Linux Administration, VMware, Active Directory, Technical Writing.
Description :
Provided excellent client service to accounting firms nationwide.
Developed relationships with clients to better suit their technology accounting needs.
Provided support for three business lines offered within the Network for accounting firms.
Provided software support for all three business lines, including but not limited to support of Server Solutions.
Hosted Server Solutions within the network.
Supported includes account creation, technical support, billing, sales, and implementing software.
Assisted clients, giving a better understanding of services, by hosting webinars and presentations.
Experience
5-7 Years
Level
Management
Education
BS
Technology Support Specialist Resume
Headline : Responsible for Attending PD training as required by the district for training in new technology procedures, and also Ensuring computer labs are ready for student use including curriculum block assessments and end-of-level assessments, Creating and tracking work orders, and maintain an inventory of equipment.
Skills : Ms. Word, MS Office, Outlook, Office: Word, Powerpoint, Photoshop, Photography, Sales, Typing, Windows
Description :
Provided systems support to agents located in different locations in a timely and efficient manner.
Timely troubleshot and resolving computer related problems/issues.
Maintained a weekly log of calls received in order to conduct technology needs analysis with management.
Meticulous data entry to maintain accurate record of technology support requests in order to prioritize requests.
Acquired management approval for new technology requirements.
Researched, resolved and followed-up with any software or hardware issues in a timely and accurate manner.
Installed new hardware and software applications once approved by management.
Assisted management in other duties as needed such as property management, customer support and bookkeeping.
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