A Toll Collector works in toll booths situated on highways, bridges and other roadways. A well-drafted Toll Collector Resume indicates the following duties and tasks – collecting payments from customers for their tolls; collecting cash and card payment, calculating amount due for passenger vehicle, tractor-trailers and motorcycles; noting vehicle type and weight; determining amount due on the number of axles and freight type; providing needed information to drivers; opening and closing booth on time; and reconciling receipts with payments.
Most of these roles are filled by people having a high school diploma and the following skills – ability to collect and render exact change; cash handling skills, attention to detail, reliability, solid customer service skills; and the ability to deal with changing weather and road conditions. Toll Collectors should pass Civil servant examination as necessitated by their jurisdiction or state.
Objective : Dedicated Toll Collector with two years of experience in efficiently managing cash transactions and providing excellent customer service. Skilled in accurately calculating toll fees and maintaining precise financial records. Committed to ensuring a smooth traffic flow while addressing customer concerns with professionalism and patience. Eager to contribute to a team that values efficiency and customer satisfaction.
Skills : 10-key Data Entry, Microsoft Excel, Microsoft Office Suite, Cash Handling
Description :
Collected toll fees from motorists efficiently, ensuring accuracy and compliance with all regulations.
Logged vehicle axles and processed tolls using a computerized system to determine fees accurately.
Provided change and receipts to motorists while maintaining a friendly demeanor.
Documented cash collections and prepared daily financial reports.
Handled customer inquiries and complaints with professionalism, ensuring high satisfaction levels.
Maintained a calm and patient approach during peak traffic times.
Balanced cash drawers at the end of shifts, ensuring accurate financial reporting.
Experience
0-2 Years
Level
Entry Level
Education
AABA
Junior Toll Collector Resume
Objective : Enthusiastic Junior Toll Collector with two years of experience in managing toll transactions and ensuring smooth traffic flow. Proficient in cash handling and customer service, adept at resolving inquiries and maintaining accurate records. Committed to enhancing operational efficiency and fostering a positive experience for all motorists.
Skills : Customer Service Excellence, Cash Handling And Reconciliation, Route Knowledge, Payment Processing, Electronic Toll Systems
Description :
Efficiently managed cash transactions, ensuring accurate toll fee collection and change distribution.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Maintained a clean and safe toll booth environment, prioritizing safety and operational standards.
Processed and filed necessary documentation accurately, ensuring compliance with financial protocols.
Trained and mentored new employees in toll collection techniques and customer service practices.
Assisted in maintaining accurate inventory of toll collection supplies and equipment.
Collaborated with team members to optimize traffic flow and enhance the overall customer experience.
Experience
0-2 Years
Level
Junior
Education
AABA
Toll Collector Resume
Objective : Resourceful Toll Collector with two years of hands-on experience in managing toll operations and cash transactions. Demonstrated expertise in providing outstanding customer service and efficiently processing payments. Passionate about maintaining safe traffic flow while fostering a positive environment for all drivers. Ready to leverage skills to enhance operational efficiency and customer satisfaction.
Skills : Bilingual Communication, Attention To Detail, Customer Service Skills, Sales Skills, Technical Proficiency, Quality Assurance
Description :
Filed reports against motorists who refused to pay the toll or behaved disruptively, ensuring compliance with regulations.
Maintained cleanliness and organization of the toll booth area to enhance customer experience.
Accurately recorded toll transactions and handled cash with precision.
Utilized problem-solving skills to address customer inquiries and concerns effectively.
Collaborated with team members to streamline operations and improve service delivery.
Conducted regular audits of cash drawers to ensure financial integrity.
Assisted in training new employees on toll collection processes and customer service standards.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Mid-Level Toll Collector Resume
Objective : Proficient Toll Collector with 5 years of experience in managing toll collections and enhancing customer interactions. Expertise in cash handling, transaction accuracy, and traffic management. Adept at resolving customer inquiries and maintaining detailed financial records. Dedicated to promoting efficient operations while ensuring a positive experience for all motorists.
Skills : Bilingual In Spanish And English, Strong Communication Skills, Problem-solving, Mathematical Skills, Ticket Processing, Data Entry
Description :
Assess and collect tolls based on vehicle classification, ensuring accurate cash, charge account, and ticket transactions.
Process payments efficiently, including issuing machine-printed receipts and charge tags.
Verify the authenticity of charge plates and tickets, confiscating invalid ones as necessary.
Monitor for counterfeit or damaged currency and manage the sale of commute books.
Prepare comprehensive daily reports detailing collections and inventory of commute book sales.
Guide traffic flow and provide information on points of interest to enhance motorist experience.
Manage peak traffic conditions effectively, processing high transaction volumes under pressure.
Experience
2-5 Years
Level
Junior
Education
AAS
Toll Collector Resume
Headline : Seasoned Toll Collector with 7 years of experience in efficient cash management and exceptional customer service. Proficient in toll fee calculations, financial reporting, and fostering smooth traffic operations. Committed to resolving motorist inquiries with professionalism and enhancing overall service quality. Ready to contribute to a dynamic team focused on operational excellence.
Generated detailed reports of daily toll transactions and activities.
Classified vehicles accurately and collected appropriate tolls from motorists.
Provided information to drivers regarding routes and local attractions.
Maintained cleanliness and order around the toll facility.
Documented funds collected and any unusual occurrences.
Processed cash payments and issued change efficiently.
Handled customer inquiries and resolved issues professionally.
Experience
5-7 Years
Level
Senior
Education
AAS in Business
Toll Collector Associate Resume
Objective : Dedicated Toll Collector with over 3 years of experience in managing toll transactions efficiently. Proven ability to handle cash and electronic payments accurately while providing excellent customer service. Skilled in operating toll collection systems and resolving customer inquiries promptly. Committed to maintaining a safe and organized work environment while ensuring smooth traffic flow.
Skills : Adaptable And Quick Learner, Proficient In Toll Collection Software, Cash Management And Reconciliation, Conflict Resolution
Description :
Efficiently collect tolls from over 600 patrons daily, ensuring accurate cash management.
Assist customers with directions and provide necessary information for smooth transit.
Adjust fares manually and issue receipts as needed for customer convenience.
Report any accidents or issues to supervisors, ensuring prompt resolution.
Communicate effectively with supervisory staff regarding daily operations and assignments.
Process toll payments and assist patrons with inquiries to enhance the travel experience.
Maintain a polite demeanor while operating toll booths and managing cash transactions.
Experience
0-2 Years
Level
Entry Level
Education
AAB
Toll Collector Resume
Headline : Accomplished Toll Collector with 7 years of experience in optimizing cash transactions and delivering exceptional customer service. Demonstrated expertise in toll fee calculations, financial accuracy, and managing traffic flow efficiently. Committed to resolving issues with professionalism and enhancing the overall motorist experience, eager to contribute to a team focused on excellence.
Accurately collect toll fees from motorists, ensuring correct change is provided.
Manage daily cash transactions and maintain precise financial records.
Address customer inquiries and concerns with professionalism to enhance service quality.
Monitor traffic flow to ensure efficient operations at toll booths.
Document incidents involving cash discrepancies and report them daily.
Assist travelers with directions and information about toll routes.
Contribute to a safe and organized work environment while promoting customer satisfaction.
Experience
5-7 Years
Level
Management
Education
AAS Business
Senior Toll Collector Resume
Headline : Accomplished Senior Toll Collector with 7 years of extensive experience in managing toll operations, optimizing cash handling, and delivering exceptional customer service. Proven ability to enhance traffic flow efficiency while maintaining accurate financial records. Committed to fostering a positive experience for motorists and effectively resolving inquiries with professionalism and care.
Skills : Financial Management Software, Data Analysis Tools, Time Management, Negotiation Skills, Cultural Sensitivity, Empathy
Description :
Inform drivers about toll charges for one-way and return journeys, ensuring accurate fee collection.
Process cash and electronic payments efficiently while issuing receipts and returning change.
Utilize multitasking skills to manage peak traffic hours effectively while maintaining focus.
Engage with motorists to address concerns and inquiries, ensuring a positive customer experience.
Operate toll collection systems and communication devices, maintaining proficiency in technology.
Resolve operational issues independently, ensuring minimal disruption during peak hours.
Account for all transactions, equipment, and funds, maintaining high standards of accountability.
Experience
5-7 Years
Level
Senior
Education
AABA
Toll Collector Resume
Objective : With two years of dedicated experience as a Toll Collector, I excel in managing cash transactions and ensuring accurate toll fee collection. My strong customer service skills enable me to assist motorists effectively while maintaining precise financial records. I am passionate about contributing to a team focused on operational excellence and enhancing the travel experience for all customers.
Skills : Proficient In Microsoft Office Suite, Data Entry And Management In Excel, Operational Efficiency, Toll System Operation, Inventory Management, Cash Reconciliation
Description :
Efficiently operate toll collection equipment in accordance with established procedures.
Accurately classify vehicles and collect the appropriate toll amounts from motorists.
Process cash, issue receipts, and manage insufficient fund slips effectively.
Complete operational reports detailing toll lane activity with precision.
Collected tolls from vehicles at designated checkpoints, ensuring accurate transactions.
Provide training and support to new and existing toll collectors as needed.
Contribute to team efficiency by ensuring smooth toll collection operations.
Experience
0-2 Years
Level
Entry Level
Education
AAS-BA
Toll Collector Resume
Objective : Motivated Toll Collector with two years of experience in managing cash transactions and ensuring accurate toll collections. Proven ability to deliver exceptional customer service while maintaining precise financial records. Committed to facilitating smooth traffic flow and addressing motorist inquiries with professionalism. Ready to enhance operational efficiency and contribute positively to a dedicated team.
Skills : Active Listening, Customer Communication, Quick Adaptability, Positive Work Ethic, Cash Handling Expertise
Description :
Achieved a 95% customer satisfaction rating through effective complaint resolution.
Consistently maintained cash drawer accuracy with less than 1% variance.
Recognized for outstanding customer service with multiple positive feedbacks.
Successfully reduced traffic wait times by 15% through efficient processing.
Conducted training sessions that improved new hire performance by 20%.
Streamlined cash balancing process, reducing end-of-shift time by 30%.
Achieved a clean driving record over two years of service.
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