Train Attendant Resume
Objective : As a Train Attendant, inspected trains for operational readiness by making Federal Transit Administration and District required checks and tests; operated a passenger train consistently safely and proficiently, understanding air brake and train handling principles (if necessary to maintain dual qualification under Union Agreement).
Skills : Customer Service, Attention to Detail, Organizational skills, First aid knowledge, Cultural awareness
Description :
- Created and maintained good working relationships through excellent communication including the ability to engage successfully with both internal and external contacts and the public.
- Interacted with individuals from various socio-economic, cultural, and ethnic backgrounds through excellent communication, team building, and customer service skills.
- Gathered, organized, and analyzed facts and data.
- Used discretion and judgment in the execution of duties.
- Managed and maintained simultaneous, transitional, and emerging priorities.
- Responded in person to system emergencies and system problems on any shift and under any weather or time-of-day circumstances.
- Fulfilled the District’s mission to provide safe, reliable, and user-friendly public transit services for the SPRINTER rail mode.
Experience
2-5 Years
Level
Executive
Education
AA in Hospitality
Train Attendant Resume
Headline : As a Train Attendant, maintained compliance with the Districts policy regarding Conflict of Interest and Ethics, well-trained in U.S. Federal, State, local, and rail transit industry safety, operations, mechanical, and maintenance procedures, standards, and practices.
Skills : Problem-Solving, Physical Stamina, Empathy, Patience
Description :
- Provided high-quality, customer-friendly services, that reflect unified operations throughout the District.
- Reviewed instructions from dispatchers and discussed with the Train Operator and any other train crew members to ensure comprehension and compliance.
- Inspected all equipment on cars before departures and documented on pre-trip inspection checklists.
- Cleared passengers from trains at the end of each run and helped ensure train cleanliness by picking up light trash, and spills.
- Assisted in response to passenger medical emergencies on board trains.
- Assisted passengers with boarding and disembarking from the train, ensuring a smooth and safe process.
- Provided information to passengers regarding train schedules, routes, and services available on board.
Experience
5-7 Years
Level
Executive
Education
BS in Transportation Management
Train Attendant Resume
Objective : As a Train Attendant, performed fare checks and issued citations for violations of the regional fare policy, obtained P.C. 832 certification, and obtained and maintained First Aid/CPR certification.
Skills : Multitasking, Safety Awareness, Teamwork, Customer service, Time management
Description :
- Assisted and instructed train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses.
- Diagnosed minor malfunctions and performed minor maintenance and troubleshooting to ensure ongoing safe and efficient operations.
- Reported to the Operations Control Center by radio to give or receive information and instructions concerning stops, delays, or service changes.
- Ensured passenger safety and situational awareness during any delays or disruptions to service due to emergencies, or mechanical issues, by applicable NCTD Standard Operating Procedures.
- Promoted compliance with NCTD Rider Guide Rules of Riding, Ordinances, and any other applicable NCTD Policies and Procedures.
- Completed applicable reports and any other required documentation as needed based on the specific nature of any incident or issue that occurred while on duty.
- Performed fare checks and issued citations for violations of the regional fare policy.
Experience
2-5 Years
Level
Executive
Education
AA in Hospitality
Train Attendant Resume
Summary : As a Train Attendant, promoted compliance with NCTD Rider Guide Rules of Riding, Ordinances, and any other applicable NCTD Policies and Procedures, completed applicable reports and any other required documentation as needed based on the specific nature of any incident or issue that occurs while on duty.
Skills : Time Management, Language Skills, Patience, Empathy, Technical skills
Description :
- Ensured compliance with all train orders, signals, railroad operating rules and regulations for safety, operations, and compliance with all DOT and CPUC rules and regulations.
- Assisted with the safe boarding and de-boarding of passengers, including passengers with disabilities or any passenger needing assistance.
- Provided guest service, handling emergencies, and safety procedures.
- Checked the carriages were clean before the start of a journey.
- Made sure equipment, doors, and controls were working properly.
- Greeted customers and created a welcoming atmosphere.
- Walked through carriages during the journey to check tickets and travel documents.
Experience
7-10 Years
Level
Management
Education
BS in Transportation Management
Train Attendant Resume
Headline : As a Train Attendant, providing safe, efficient, and customer-friendly passenger transportation by ensuring the safe movement of trains by applicable regulations and operating rules/practices.
Skills : Technical Skills, Customer service, Communication, Problem-solving
Description :
- Answered passengers’ questions about routes, arrival times and connections.
- Made announcements over the public address system.
- Made sure passengers got on and off the train safely.
- Dealt with unexpected delays or emergencies, for example, a passenger falling ill.
- Complied with food safety and hygiene: Respect optimal food safety and hygiene during the preparation, manufacturing, processing, storage, distribution, and delivery of food products.
- Welcomed guests in a friendly manner in a certain place.
- Provided food at the table whilst maintaining a high level of customer service and food safety standards.
Experience
5-7 Years
Level
Executive
Education
AA in Hospitality
Train Attendant Resume
Objective : As a Train Attendant, fulfilled the Districts mission to provide safe, reliable, and user-friendly public transit services for the SPRINTER rail mode, providing high-quality, customer-friendly services, that reflect unified operations throughout the District.
Skills : Customer Service, Communication Skills, Empathy, Patience
Description :
- Kept the highest possible customer service and made sure that the customer service was at all times performed professionally.
- Helped customers or participants feel at ease and supported special requirements.
- Administered currencies, financial exchange activities, deposits as well as company and voucher payments.
- Prepared and managed guest accounts and take payments by cash, credit card, and debit card.
- Checked train carriages to ensure cleanliness before the start of a train journey.
- Ensured that on-board services and entertainment (if any) are functioning as required.
- Mapped and toured brochures to visitors with information and tips about local sites, attractions, and events.
Experience
0-2 Years
Level
Entry Level
Education
BS in Transportation Management
Train Attendant Resume
Objective : As a Train Attendant, reported to the Operations Control Center by radio to give or receive information and instructions concerning stops, delays, or service changes, ensured passenger safety and situational awareness during any delays or disruptions to service due to emergencies, mechanical issues, by applicable NCTD Standard Operating Procedures.
Skills : Safety Awareness and attention to Detail, Technical skills, Empathy, Organizational skills, First aid knowledge
Description :
- Listened to railway travelers and responded to their inquiries related to train times; read timetables to assist travelers with the planning of a trip.
- Identified in a timetable when a particular train service is scheduled to depart and arrive at its destination.
- Ensured that guest laundry was collected, cleaned, and returned to a high standard and in a timely fashion.
- Implemented strategies that aim to promote a specific product or service, using the developed marketing strategies.
- Assisted passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.
- Administered cardiopulmonary resuscitation or first aid to provide help to a sick or injured person until they receive more complete medical treatment.
- Gave instructions to subordinates by employing various communication techniques.
Experience
0-2 Years
Level
Fresher
Education
BS in Transportation Management
Train Attendant Resume
Headline : As a Train Attendant assisted and instructed train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses, diagnosed minor malfunctions, and performed minor maintenance and troubleshooting to ensure ongoing safe and efficient operations.
Skills : Multitasking, Time Management, Empathy, Organizational skills, Basic first aid, Cultural sensitivity
Description :
- Adjusted communication style to the target audience to convey instructions as intended.
- Administered complaints and negative feedback from customers to address concerns and where applicable provide a quick service recovery.
- Made use of various types of communication channels such as verbal, handwritten, digital, and telephonic communication to construct and share ideas or information.
- Monitored, created, and oversaw customer experience and perception of brand and service. Ensure a pleasant customer experience, and treat customers cordially and courteously.
- Assisted train passengers in emergencies, following specific procedures to ensure their safety; and minimise the damage that unexpected situations may cause.
- Offered room service and, where appropriate, service public areas, including cleaning surfaces, and bathrooms, replacing linen and towels, and restocking guest items.
- Used appropriate questions and active listening to identify customer expectations, desires, and requirements according to products and services.
Experience
5-7 Years
Level
Executive
Education
BS in Business Administration
Train Attendant Resume
Objective : As a Train Attendant, reviewed instructions from dispatchers and discussed with the Train Operator and any other train crew members to ensure comprehension and compliance, inspected all equipment on cars before departures, and documented on pre-trip inspection checklists.
Skills : Crisis Management, Cultural Sensitivity, Communication, Empathy, Organizational skills
Description :
- Applied transport industry management concepts to improve transportation processes, reduce waste, increase efficiency, and improve schedule preparation.
- Showed sensibility towards cultural differences by taking actions that facilitate positive interaction between international organizations, between groups or individuals of different cultures, and promote integration in a community.
- Made sure that all articles or objects lost were identified and that the owners got them back in their possession.
- Provided information on and demonstrated emergency procedures to passengers.
- Explained the use of emergency equipment and directed passengers to the nearest emergency exits.
- Aided clients with special needs by following relevant guidelines and special standards.
- Recognized their needs and accurately responded to them if needed.
Experience
2-5 Years
Level
Junior
Education
AA in Hospitality
Train Attendant Resume
Summary : As a Train Attendant, cleared passengers from trains at the end of each run helped ensure train cleanliness by picking up light trash, and spills, and assisted in response to passenger medical emergencies on board trains.
Skills : Cleaning and Maintenance, Sales and promotion, Organizational skills, Empathy, First aid knowledge
Description :
- Carried out the plan to gain a competitive advantage in the market by positioning the company’s brand or product and by targeting the right audience to sell this brand or product to.
- Read and comprehend the content of stowage plans; basic knowledge of how to stow various types of cargo.
- Handled unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
- Assisted passengers when they embark on vessels, aircraft, trains, and other modes of transport.
- Responded to all questions customers may have about the transportation services on a train.
- Possessed a broad range of knowledge on fares, schedules, train services, passwords, and web services.
- Engaged with passengers to create a welcoming atmosphere and enhance customer satisfaction.
Experience
7-10 Years
Level
Management
Education
BS in Travel Management
