A Truck Service Advisor works for the car dealership or car mechanic company and is accountable for addressing customers’ concerns about their vehicles and advising on the best course of action. The job description and duties are listed on the Truck Service Advisor Resume as – asking customers to explain specific vehicle issues, taking detailed notes about symptoms based on customer testimony, entering customer information into the system database, inspecting the vehicle to further analyze the problems, advising customers on necessary repairs and maintenance; assisting mechanics in completing repairs; and providing cost estimates to customers.
Someone with the following qualities fit best this role – detailed knowledge of the automotive industry, working knowledge of the makeups, frequent problems, and necessary maintenance; knowledge of proper safety precautions in the service area, the ability to read and interpret work orders, the ability to translate automotive jargons into layman’s terms for customer benefits. Hiring companies prefer to hire those possessing at least a high school diploma or GED and prior experience in the automotive service industry.
Headline : To obtain a Truck Service Advisor, responsible for Greeting customers in a timely, friendly manner, following company meet and greet standards; informing customers who are waiting in line that they will be helped soon, Greets customers in a timely, friendly manner, following company meet and greet standards; informing customers who are waiting in line that they will be helped soon.
Skills : Fork-lift, Planning Skills.
Description :
Serviced Writer for high-paced commercial diesel truck shop, open 365 days a year, 24 hours a day.
Wrote up and maintained Work Orders in shop system (Putty).
Kept up on detail, including parts, labor, vehicle info, driver info, estimates, etc.
Staged trucks/trailers where needed.
Interacted with customers, including major companies, in shop and over the phone/computer/fax machine.
Updated all customers and/or companies throughout repair process.
Confirmed authorization for repairs needed, including any estimates requested.
Experience
5-7 Years
Level
Executive
Education
AAS In Criminal Justice
Truck Service Advisor Resume
Headline : Truck Service Advisor is responsible for Communicating with service customers to determine the nature of the mechanical problem(s), Calling customers to inform them of changes in service, letting them know their vehicle is ready for pick-up, or giving them progress updates if service is not complete, Obtaining complete and accurate customer and vehicle data.
Skills : Assembly And Shop Experience, Money Handling, Register Experience, Customer Service Experience,.
Description :
Listed customer concerns and ask additional questions to help diagnose current problems.
Prepared current and detailed repair orders that describe customer concerns.
Maintained high levels of customer service.
Continually increased knowledge of services, fees, and vehicle repair needs.
Updated customer records in system with latest mileage, service, and repair information.
Developed and wrote up repair estimates and keep customer informed of changes.
Called companies to get authorization and notify them of repairs.
Experience
5-7 Years
Level
Executive
Education
Diploma
Truck Service Advisor Resume
Headline : Seeking permanent fulltime employment. The objective for employment is to a job that is well suited for me. interested in anything that has opportunity advancement. I have worked in fast food and warehousing. I am a fast learner of any field I have worked in.
Skills : Customer Service, Inventory, High Paced, High Pressure Environment.
Description :
Advised companies of problems with trucks that came into the shop.
Collected information from drivers about their trucks.
Ordered parts for trucks and trailers as needed.
Collected payment for invoices.
Supervised the technicians on my shifts.
Responsible for clean up of the shop, making sure shift is run accordi company policy.
Answered the phones in a professional manner, assisting companies service for their equipment.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Truck Service Advisor Resume
Headline : Seeking a Truck Service Advisor professional with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Planning Skills, Maintenance Skills.
Description :
Filed daily reports.
Handled multiple corporate fleet accounts, spoke directly to dispatchers/break down coordinators to receive authorization for tractors/Trailers being serviced. Searched and located parts for vehicles being serviced in the shop.
Kept a great verbal relationship with the many companies that were dealt with.
Money handling up to 3,000 at a time in cash and 15,000 or more in accounts.
Verified Warranty -Dispatch Experience -Developed Estimates -Maintained customer accounts Experienced in Freightliner service Point.
Knowledged of Tractor and Trailer parts.
Dispatched technicians for road services.
Experience
5-7 Years
Level
Executive
Education
Diploma In General Education
Truck Service Advisor Resume
Summary : A Truck Service Advisor professional with over 10 years of experience in business operations. Excellent public relations and customer contact ability. A record of high-performance standards in all areas of inventory control including attention to schedules, deadlines, budgets, and quality work. Background seasoned with proven successes in developing strategies for improving all facets of inventory accuracy, customer relations, and tracking movement throughout the rework process.
Skills : Quick Books, Microsoft Word And Excell, Internet, E-mail, Ordered Supplies, Developed Procedures.
Description :
Kept records of service calls.
Prepared annual business report.
Tracked and verified customer vehicle maintenance.
Responded to customer complaints in a timely manner.
Prepared work orders and distributed them to the mechanic.
Interfaced with warranty department to verify vehicle coverage.
Assisted subordinates and supervisors in identifying and resolving problems.
Experience
10+ Years
Level
Senior
Education
Associate 's
Truck Service Advisor Resume
Summary : Have 20+ years of experience in Customer Service, particularly in the Tractor Trailer Service industry. I have extensive Parts and Inventory knowledge. I have Accounts Receivable and Payable experience, have supervised a small group of employees, and have extensive experience in dealing with a fast-paced, stressful environment.
Skills : Proficient in Microsoft Word, Excel, and PowerPoint., Ability to multi-task under extremely stressful situations., Excellent communication directed towards customer service.
Description :
Greeted customers in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon.
Communicated with service customers to determine the nature of their mechanical problems and obtains truck data.
Secured agreement from the customer before repairs are performed.
Kept a daily log of all repair orders and requests.
Followed company safety procedures to avoid exposure to fumes, dirt, dust, and harsh chemicals.
Adhered to all company policies, procedures, and safety standards of the company.
Received and answered telephone call inquiries.
Experience
10+ Years
Level
Senior
Education
Diploma
Truck Service Advisor Resume
Headline : Very helpful in the retail industry. I enjoy working with the public and aiding them in their decisions. I think I could be a profitable asset to the sales industry.
Skills : Computer Technology, Customer Service.
Description :
Responsible for greeting customers, Diagnosing tractor/trailer issues, reporting, and aiding in a speedy breakdown time.
Responsible for techs doing their job properly.
Made sure the lobby was cleaned and stocked at all times while multitasking with the companies in reporting all issues.
Demonstrated excellent customer service skills, multitasking, and the ability to satisfy all customers with different needs in diagnosis.
GA Responsible for putting wicks in glass jars for candles and keeping m work area clean.
kept track of what is in inventory (Tires, Fluids, parts) Etc.
Called companies for payment of repairs.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Truck Service Advisor Resume
Headline : Seeking employment with a Company where I can make a difference in achieving the Company's Goals and gain experience towards advancing my Personal Goals in the Diesel and Industrial Technology field. People Skills, Work Ethics, and the ability to learn new processes, I believe, make me an excellent candidate. Entry Level Technician Diesel & Industrial Technology.
Skills : Computer Skills, Monitoring Skills.
Description :
Wrote repair orders for various repairs on semi-trucks.
Aided in the diagnosis of mechanical problems with the trucks.
Entered information on vehicles, suggested repairs, and payments.
Finalized Work Orders for pay-out.
Faxed required WO to the corresponding company if required.
Ran end-of-shift paperwork.
Ensured monies and totals balance.
Experience
5-7 Years
Level
Executive
Education
Diploma In Education
Truck Service Advisor Resume
Objective : As a Truck Service Advisor, responsible for Consulting with mechanics about necessary repairs and possible alternatives to expensive work, Providing customers with necessary problem/solution information, Managing and overseeing the service center's workflow and scheduling, Properly and completely processing payments, and all accompanying paperwork.
Skills : Training Skills, Planning Skills, Monitoring Skills.
Description :
Kept the showroom clean and tidy by sweeping, mopping, and vacuuming when necessary.
Checked in trucks to be serviced Prepare Invoice according to lube technicians work order Managed cash drawer Provide excellently.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Prepared end-of-shift reports.
Described use and operation of merchandise to customers.
Wrote up work orders when tractor-trailers need repair.
Experience
2-5 Years
Level
Executive
Education
Associate's
Truck Service Advisor Resume
Objective : Truck Service Advisor with 2 years of experience in Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
Skills : Microsoft Office, Planning Skills, Supervising Skills.
Description :
Provided a check-in point for drivers.
Captured customer concerns about the equipment in order for the technician to correct issues Schedules service appointments, receive incoming phone calls, fax and emails.
Supervised shift technicians to ensure that the service bays are utilized at maxim.
Reviewed all repair work orders for standard parts and labor for approval payment.
Processed warranty claims on parts Provide real-time updated information in the shop status screens in the computer Provide up-to-date information as exceptions arise for operations.
Wrote, detailed, and paid-out work orders.
Obtained purchase orders & authorizations for all service/merchandise.
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