User Support Analyst Resume Samples

A User Support Analyst works for the information technology department of the company and performs tasks such as software installation, system configuration, and systems maintenance. A well-written User Support Analyst Resume indicates the following duties and responsibilities – providing customer service in person or through phone and email; solving help desk issues, troubleshooting hardware and software issues; performing user administration duties, providing front-line primary technical support to end-users with various technical issues, and problems; responding to and documenting and solving service tickers; performing root cause analysis, and developing a checklist for all problems and providing controls and solutions.

Those seeking this job role must mention on the resume the following skills – excellent problem-solving skills to evaluate, diagnose, and solve complex problem situations; experience working in an end-user desktop support role; patch management, and familiarity with all types of OS and servers. A degree in computer science or IT is commonplace among job applicants.

 

User Support Analyst Resume example

User Support Analyst Resume

Objective : To gain employment in a field that I am qualified for and will be content to be working in. Extensive experience performing a variety of customer service/help desk functions. Expertise in technical writing, training end-users, and QA testing.

Skills : Desktop Support, BMC FootPrints Dev And Administration, System Administration.

Description :

    1. Provided level I & II IT support to internal and external customers.
    2. Performed domain administration - including new user accounts and network permission.
    3. Created and maintained a series of mainframe downloads and developed auto-fil documents and on-screen guides.
    4. Effectively provided helpdesk support and documentation for the legal office. 
    5. Repaired computers, installed software, trained people in computer usage.
    6. Imaged PCs and Laptops using Norton Ghost and configured settings for use on the UNM networks. 
    7. Experience supporting users in a Microsoft Exchange environment is also desirable.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate Of Specialized Technology


User Support Analyst Resume

Headline : Seeking Long-term employment with a great company to bring the motivation, dedication, and professionalism needed to succeed. To works as a part of a team with the user community to understand user needs and assists in implementing technology solutions.

Skills : Call Tracking Software Support And Development, Change Management.

Description :

    1. Assisted end users, over the phone and on-site, with the computer, server, and network issues related to Active Directory, Novell, and Novell Groupwise,.
    2. Diagnosed and repaired hardware problems on Dell computers and various printers and multifunction copiers.
    3. Assisted end users with setting up smartphones for use on the network.
    4. Designed, wrote, edited, produced pamphlets, flyers, training manuals, and library catalogs for public and in-house distribution.
    5. Planned, designed, programmed, implemented, and maintained a database system for monitoring the training and certification of foster homes.
    6. Wrote technical documentation for the database system maintenance. 
    7. Provided technical support by telephone and on-site to computer users statewide.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Programming


User Support Analyst Resume

Summary : To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience from past employers.

Skills : Strong analytical skills, Attention to detail, Teamwork skills.

Description :

    1. Worked over the telephone and in-person to resolve data communications issues including dial-in diagnosis.
    2. Resolved server to desktop connectivity issues. 
    3. Diagnosed and corrected system failures in workstations, servers, gateways, Ethernet bridges, and communication links.
    4. Received information from users regarding system software issues.
    5. Isolated the cause of failures, initiate repair procedures, and/or devise temporary fixes to keep users on-line.
    6. Recorded solutions in the solutions database or in other forms of documentation.
    7. Communicated to the affected parties the status of trouble requests.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

User Support Analyst Resume

Summary : Detail-oriented Computer Technician with 5 years of experience in corporate environments supporting internal and external customers, and a full range of hardware and software. Able to use tact and diplomacy when dealing with users and their problems.

Skills : Written and verbal communication skills, Interpersonal skills, Flexibility.

Description :

    1. Responsible for the installation and maintenance of software and hardware, installation of cable and network support devices, and provision of user support for Pulaski County employees.
    2. Responded to the user requests for assistance with hardware/software malfunctions and installation of new equipment.
    3. Used diagnostic equipment to determine equipment or data communication failure.
    4. Completed component-level repairs to terminals, computers, printers, and other peripheral equipment.
    5. Installed monitors and modified as required computer operating system software configuration data to optimize hardware operation.
    6. Installed new computer equipment and related hardware.
    7. Assisted with user training and operation as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In Computer Science

User Support Analyst Resume

Summary : To work for a progressive organization in a highly motivating and challenging environment providing opportunities for growth utilizing and enhancing my skills and abilities.

Skills : Adaptability, Initiative, Technical Support.

Description :

    1. Completed reports reflecting the response to user assistance requests.
    2. Monitored the operation of currently dedicated data circuits and related communications equipment making repairs as needed.
    3. Receiveddepartment request to move existing computer equipment. 
    4. Planned moves to ensure minimum disruption of department work schedules. 
    5. Designed, installed, and maintained all aspects of the network infrastructure; including workstations, printers, VoIP phones, WAPs, DHCP, .
    6. Worked with all features of Windows operating systems; for both workstations and servers.
    7. Continually adaptive to fulfill changing requirements as a result of updated mandates or administrative orders from the Florida Supreme Court.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate In Digital Marketing

User Support Analyst Resume

Summary : Seeking permanent User Support Analyst Position within your company allowing for advancement personally and professionally. In addition, maintain and continue educational opportunities in the field of Information Technology.

Skills : Subcontract Administration, Personnel Management, Procurement.

Description :

    1. Maintained strong relationships with both County and Circuit Judges to ensure needed support is being provided.
    2. Acted as the primary liaison between non-technical merchant resources, business analysts, developers, and senior leadership.
    3. Provided context for production issues and was the first to recognize mission-critical issues within production environments. 
    4. Provided users with a seamless, trouble-free experience while working with screens and reports.
    5. Met with members of the Accounting Department to gather specifications for report creation and updates.
    6. Instructed end-users on the use of screens and reports in Solomon Great Plains.
    7. Created documentation for end-users and SOX auditors that outlined usage and daily procedures in Solomon.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AAS In Networking Information Systems

User Support Analyst Resume

Objective : Accomplished IT Professional with 10+ years' experience in Computer Operations, Technical and Help Desk support, Information Security, and Project Management. Seeking the position of User Support Analyst.

Skills : Financial Records Management, Software Installation, Computer Support, Desk Support.

Description :

    1. Provided daily support for Millennium and ATLAS information systems, including design, maintenance, interface.
    2. Provided telephone hardware/software support to over 140 clients. 
    3. Worked as a liaison between IT specialists and end-users.
    4. Updated internal resources and protocol to improve usability, accuracy, and efficiency.
    5. Supported local and remote users on route/invoice accounting software and hardware.
    6. Worked with the software vendors on critical errors and data integrity issues and system upgrades.
    7. Deployed, maintained, and repaired multiple departments' desktops, laptops, tablets, printers, and other hardware.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate Of Science

User Support Analyst Resume

Headline : A hard-working and dedicated customer service User Support Analyst professional who is looking to obtain a position within the field of information technology. Offering a strong work ethic and the proven ability to effectively accomplish tasks in a high paced, deadline-driven environment.

Skills : Customer Service, Problem Resolution, Technical Assistance.

Description :

    1. Assisted employees with requests through phone and Microsoft Outlook email.
    2. Served as the first source of contact for resolving PC, printer software.
    3. Utilized Dibol-based apps command in the VMS environment and corrected Vax system error messages.
    4. Set up laser printers on the network with TCP-IP.
    5. Created new procedural and updated existing documentation.
    6. Found website-error while testing new website reported to MIS Manager.
    7. Installed and troubleshoot new and existing IT infrastructure.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.A. In Psychology

User Support Analyst Resume

Summary : Seeking a User Support Analyst position where my past experience, strong technical aptitude, and overall dedication to learning new technologies will allow me to grow from within. Responsible for assisting in the installation, maintenance, and support of designated technology and systems.

Skills : Troubleshooting Skills, Technical Knowledge, Customer Service.

Description :

    1. Imaged and installed PCs to company standards.
    2. Upgraded existing IT hardware to support new and existing medical software.
    3. Provided desktop support to end-users in a diverse medical environment.  
    4. Proficient work performed within the MIS/field support department. 
    5. Experience with basic support of the VoIP phone system is also desirable.
    6. Able to provide first level support for printing issues, password changes, connectivity issues, and remote access questions.
    7. Steadily executed resolutions for Windows OS, 3rd party, VCS in-house software & pc/laptop, VOIP, printer & PDA hardware to support over nine-hundred nodes.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Technical Management

User Support Analyst Resume

Summary : Looking for a User Support Analyst position in an organization that will benefit from my driven initiative, capabilities, experience, and contribution. To provide first and second-level technical support and guidance to users of the Firms computers, communications, and collaboration systems, and other technical systems.

Skills : Asset Management, Software Installation, Software Support.

Description :

    1. Performed Firm creation of PC autonomous software installation images with the utilization of Ghost version software.
    2. Successfully performed migration of Point-Of-Sale computers from Win98 to WinXP for various K-12 schools.
    3. Provided a first level, helpdesk support in a clinical setting.
    4. Configured network share access through Active Directory, emails, printers, Smart Phones, iPhones,  VPN access, and Lotus Notes.
    5. Installed software, detected and cleaned viruses. 
    6. Resourcefully trained new members of the department on their position responsibilities.
    7. Managed IT work studies in enforcing and setting effective procedures and protocols.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS