A VOIP Technician is responsible for installing, configuring, and managing Voice Over Internet Protocol – VOIP systems within companies. The job description entails defining and deploying the companies’ in-house IP telephone communication systems, along with software architecture and hardware components. A well-drafted VOIP Technician Resume mentions the following core duties and tasks – meeting with IT managers and determining the company’s networking needs, analyzing existing VOIP networks and computer systems, developing architecture plans for voice and data services, troubleshooting VOIP network issues, analysing and upgrading network security systems and protocols; optimizing network installations for future expansion, and training staff on network and system protocols.
Skills that can highlight a resume include – strong knowledge of VOIP systems and IP protocols; knowledge of hardware systems, including servers, memory modules, processors, and peripherals; knowledge of network security systems and software; and familiarity with WAN and LAN systems. Employers want to see a bachelor’s degree in IT or computer science on resumes.
Objective : To secure a VOIP Technician position in a company that can mutually beneficial by utilizing me the opportunity to grow professionally and personally, as well as utilizing my technical ability towards achieving the goals of the company.
Skills : Windows Server 2008, Windows Server 2012, Vmware, Windows 7, Windows 10, Aerohive Wireless, Shoretel VoIP, Active Directory.
Description :
Created Cisco telephone and IP phone accounts Create/Support Cisco Unity Voice Mail accounts.
Instructed business partner on how to use new phones and access there VM account's.
Setup phone for multiply phone lines & side cart.
Supported Cisco 79xx phones.
Supported Fax lines conversation to work over VG's Support business users via Service Now ticketing system.
Supported Cisco Video Conferencing equipment.
Status reported as defined by the client, and within the domain of the position's capability to accomplish.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
VOIP Technician Resume
Objective : Military training Proven ability to interact with diverse populations Excellent interpersonal communication skills, both verbal and written Very adaptable to changing policies, procedures, and situations Ability to provide exceptional customer service Microsoft Office (Word, PowerPoint, Excel, etc.) Excellent work ethic.
Skills : Customer Service, Retail Sales.
Description :
Supported day to day operations of corporate LAN server environment.
Configured DNS and MX entries via AWS.
Connect to clients networks remotely to troubleshoot network issues.
Configure and maintain clients on-site routers and firewalls Responsibilities included regular maintenance, security patches, updates and troubleshooting.
Administered VPN access for Site to Site configurations for remote clients.
Configured VoIP phones to be provisioned through company servers.
Kept detailed records of all customer interactions.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
VOIP Technician Resume
Headline : VOIP Technician is responsible for installing and maintaining voice over internet protocol (VoIP) systems and related equipment. The duties include troubleshooting and repairing equipment as well as assisting with network design.
Skills : Sales, Negotiations, Electrical, Home Improvement, Microsoft Office, Customer Service.
Description :
Ensured the stability, integrity, and efficient operation of the voice, data, and video systems and infrastructure that support core organisational functions by planning, designing, and developing voice, data, and video solutions across Bank of America.
Unified Cisco Communications Manager Skills.
Experienced with Cisco Peripheral Gateways.
Able to independently solve complex technical problems.
Experienced with the following network technologies - Wireless LAN, DHCP/DNS and TCP/IP.
Able to present technical findings/concerns in relation to business impact.
Assisted clients with setup and administration of all VoIP system via email or telephone.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
VOIP Technician Resume
Summary : VOIP Technician is responsible for Providing technical support to customers in the field and via remote access, Developing troubleshooting procedures for customer issues and systems, Troubleshooting and testing customer equipment, applications and systems to support voice quality requirements, including interoperability with other VoIP technologies and infrastructure solutions.
Skills : Computer Support, Telecommunications.
Description :
Answered support phone calls from end users, system administrators, network and factory specialists with regards to the operation of VoIP network.
Performed initial diagnostic evaluation, address basic technical issues and provide end user education / instruction.
Troubleshoot configuration and application issues.
Resolved issues within the scope and control of the position.
Refereed issues that are not remotely solvable by the technician to the appropriate team resource for resolution.
Provided guidance to end users in procedures and policy for the administration and security of the Nortel provided hardware and software.
Tracked, status, informed and escalated tickets as necessary to ensure compliance to all service level agreements (SLA's) and expectations of Client.
Experience
7-10 Years
Level
Management
Education
BS In Software Development
VOIP Technician Resume
Objective : VOIP Technician is responsible for Coordinating with other departments and internal/external guests to ensure all AV needs are met and events occur without incident, Ensuring all duties are performed to Oaklawn’s Standards of Behavior and Core ValuesCarry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedures, including morning, evening, monthly and lamp life check.
Skills : Planning, Monitoring, Alarm Management.
Description :
Ensured the highest level of customer satisfaction.
Investigated and troubleshoot customer issues across all product offerings: SIP Trunking, Managed SIP Trunking, nVFax.
Answered telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures.
Answered general questions regarding account access, billing and order services.
Acknowledged and troubleshoot alarms for Managed SIP Trunking Customers.
Worked on multiple projects including, but not limited to, E911, International & Domestic Fraud, Trunk Redundancy.
Experienced with TCP/IP, DNS, DHCP, IP routing and VoIP devices.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
VOIP Technician Resume
Objective : As a VOIP Technician position is Keeping a detailed log of all VoIP related issues or failures using log files or system logs to identify problems in real time. Examples include but are not limited to: system crashes, device failures, connection failures, user interface failures etc.
Skills : Microsoft Office, Broad soft, Salesforce.
Description :
Worked involved reading, altering and troubleshooting real time SIP.
Handled In-bound calls to troubleshoot devices in networks and regulate account information while providing excellent and recognised customer services.
Supported SIP Servers, Company managed networks, business and home routers, Multitude of Client LAN/WLAN infrastructure, Remedy ticket system.
Promoted to Tier III after 3 months.
Tier III responsible for more complex issues involving large networks and management over Tier l & II escalations.
Recognised as a Subject Matter Expert and provided my team with support and knowledge on how to deal with current and future issues.
Showed leadership, leading meetings and re-inventing new ways to troubleshoot and provide support for all home and business clients on our VOIP network.
Experience
2-5 Years
Level
Executive
Education
GED
VOIP Technician Resume
Headline : VOIP Technician with 6 years of experience in Testing new VoIP solutions on a regular basis to ensure they have the desired functionality prior to implementation or deployment. Examples include but are not limited to: system validation tests (e.g., packet filtering), application testing, implementation and also deployment etc.
Skills : UNIX/LINUX, Windows Server, WIndows10 & All Client Systems, Nginx, Firewall, Networking, Virtualisation, Active Directory.
Description :
Taught will assemble phones from detailed instructions, connect to a port and make sure everything is neat i.e. cable management is a must.
Provided prompt and accurate services with regards to on demand tasking, such as data analysis, ticket trending.
Ensured the VoIP infrastructure is operational and ready to deliver quality services to customers.
Assessed and resolved platform issues as they arise.
Implemented security measures to prevent unauthorized access or misuse of the VoIP infrastructure.
Maintained a firewall, patch level(s) and update requirements as needed for security purposes.
Developed QoS/traffic shaping policies that meet customer requirements.
Experience
5-7 Years
Level
Executive
Education
Associate's In Computer Science
VOIP Technician Resume
Summary : VOIP Technician with 8 years of experience in Performing system upgrades (e.g., switchover to new equipment or software) on production lines or networks at customer sites, Responding to requests from customers for support of any type of VOIP equipment, Assisting customers in the installation of new or upgraded equipment, Assisting customers in the repair of existing equipment.
Skills : Cisco, Microsoft Office, PC, Repair.
Description :
Configured and installed hardware & software for the VoIP infrastructure, including all voice gateways, routers, switches and other devices required for VoIP service provisioning.
Documented changes made to systems and documentation.
Worked with engineers on system.
Performed basic telephone skills and troubleshooting of equipment related to VoIP-related services.
Performed basic troubleshooting of equipment related to VoIP-related services.
Served as a resource to the community regarding VoIP issues such as voice quality, latency, call delay, bandwidth usage and other service related issues.
Ensured that all the systems are maintained to an acceptable level of performance and security.
Experience
10+ Years
Level
Senior
Education
MS
VOIP Technician Resume
Objective : VOIP Technician is responsible for Performing VOIP maintenance by connecting, configuring, and troubleshooting equipment (e.g., phone systems, IP phone systems), Diagnosing any issues with equipment (e.g., dropped calls or poor signal strength), Performing system upgrades (e.g., switchover to new equipment or software).
Ensured that all systems are configured correctly to meet current regulatory requirements and that appropriate security is implemented.
Ensured that all equipment is connected to the communication network(s) in a secure configuration.
Ensured that all VoIP equipment is compliant with local regulations regarding its use of public Wi-Fi networks or unlicensed public radio channels.
Ensured that any new or modified equipment is properly configured to meet current regulatory requirements.
Ensured all voice/data communications are working properly.
Configured and maintained network equipment to meet corporate standards.
Performed scheduled system maintenance (patching) to ensure network integrity.
Experience
2-5 Years
Level
Executive
Education
GED
VOIP Technician Resume
Objective : Obtain a VOIP Technician, responsible for Troubleshooting and maintaining voice systems, Providing technical support to customers via telephone or online chat, Ensuring that all technical issues are resolved within reasonable time frames, Providing training to staff on how to use applications and technology efficiently.
Skills : Modelling, Planning, Device Management.
Description :
Performed scheduled system upgrades to ensure network integrity.
Maintained an up-to-date knowledge base of tools, software, hardware, and settings for common Voice over IP (VoIP) protocols.
Maintained a knowledge base of tools, software, hardware, settings for common VoIP applications.
Maintained a knowledge base of tools, software, hardware and settings for common internet protocols.
Maintained a knowledge base of tools, software , hardware , settings for common internet applications.
Configured and optimised voice traffic.
Monitored systems and devices for performance issues.
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