The person working for the Apac Customer Service will interact with customers and handle customer complaints, process orders, and provide information about the company’s products and services. A well-drafted Apac Customer Service Resume describes the following duties and tasks – listening to customer’s questions and concerns, providing answers and responses, providing information about products and services; taking orders, calculating charges, processing billing and payments, reviewing and making changes to customer accounts, handling returns or complaints, recording details of customer details, and referring customers to supervisors.
A well-drafted resume mentions the following skills and abilities – strong communication skills, exemplary customer service skills, the ability to create a positive atmosphere for customers, listening skills, patience, and problem-solving skills. Formal education beyond a high school diploma is not expected. Higher education will, however, be useful.
Objective : To identify problems and provide feedback to ensure our customer service stays relevant and current. Customer Service Manager is responsible for the delivery of outstanding customer service and satisfaction on behalf of the Apac Group. This includes managing the entire customer interaction process, from initial contact through to servicing, support, and after-sales.
Skills : MS Office, Customer Service, Communication Skills.
Handle heavy inbound calls for a variety of companies.
Provide inbound customer service for Charter One bank customers such as account balances, deposit information, payments and withdrawals.
Provide information to clients on the latest interest rates on money market accounts and educated them on the purchasing of CDs.
Activate debit cards, and took applications for credit cards.
Helped AT&T customers set up cable, internet and home phone service accounts.
Assisted with billing inquiries, and promotional plans being offered.
Was promoted to an escalations representative to handle supervisor calls.
Made outbound sales calls for Discover card promoting to small businesses.
Took inbound calls for Washington Mutual providing balance and payment information to mortgage clients.
Sr. Apac Customer Service Resume
Summary : To understand Store is dedicated to delivering a customer experience thats unlike any other. It starts with you discovering customers needs. And with the support of your store team members, you match those needs with the right products
Skills : Customer service, Communication Skills, Product Knowledge, MS office.
To Close business Customer Service Agent Provided information about products and services.
Took and record orders.
Receive and process incoming phone calls from a customer or client base.
Record details of customer transactions, inquiries, complaints and comments.
Prioritize data entry daily to ensure customers' needs were met.
Collect deposits or payments. Arrange for billing.
Refer unresolved customer grievances for further investigation.
Communicate with a clear, distinct voice.
Apac Customer Service I Resume
Objective : Apac Customer Service Manager is responsible for the overall customer service and sales operations at Apac. The position is responsible for the delivery of exceptional customer service, sales and marketing support to all customers in the Apac portfolio. The role also includes working with corporate leadership to define business goals and driving up the company’s performance.
Skills : Customer Service, Good Commmunication Skills, MS Office.
Efficiently entered data into CIS (our secure program) to process newspaper orders for the New York Times' customers.
Answer phone calls in a timely manner and fulfilled the customer's request Corizon Health (Cameron, MO) Administrative Assistant 10/28 to Present Quickly and efficiently typing data into report logs.
Record minutes of all medical meetings and emailed reports monthly.
Organize hard copy records for filing in an efficient manner.
Set up potential employees for interviews and UA testing.
Create clearances for visitors to be approved to enter the medical facility.
To document complaints once addressed by approved personnel.
Apac Customer Service II Resume
Headline : Customer Service Representative is responsible for providing customer service for the company’s clients. This includes handling client inquiries, ensuring client satisfaction, and providing assistance with product usage and troubleshooting. The role involves working with clients over the phone, via email or through social media channels.
Skills : Communication Skills, MS Office.
Customer Service Supervisor Directed 20-25 customer service representatives in a call center environment.
Agents fielded calls from members, providers and facilities and re-processed simple claims as well.
Conduct monthly one on ones, team meetings and live quality reviews for each of agents.
To Reduce supervisor calls by 70% by requiring agents to listen to discussion with caller - it gave agents the tools and phrases to effectively de-escalate the call.
Introduce new terminology of goals and expectations.
Develop and implement a step goal program to provide personalized coaching and assistance to agents not able to meet expectations.
Act as Operations Manager for 8 front-line supervisors with 160 staff for 6 months (Maternity leave for permanent Operations Manager).
Primary quality liaison between company and client as well as our offshore quality team.
Apac Customer Service III Resume
Summary : To start with discovering customers needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer.
Skills : Process Improvement, Problem Solving, Power Point, Public Speaking, Microsoft Office, Marketing, Detail Oriented.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
To Manage a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Help company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Assist. Apac Customer Service Resume
Objective : To ensure customer satisfaction as measured by customers: knowledge of customer business operations, response time, resolution time, communication, and employee attitude
Skills : MS Office, Customer Service, Communication Skills.
Oversaw Call Center employees and overall operations.
Prepare reports and worked with different applications.
Monitor staffing requirement and ensured they were met by closely monitoring agent's phone activity and ensuring that agents were adhering to their breaks and lunch schedules.
Monitor real-time call out and addressed those agents not adhering, unscheduled logouts, AUX default (Auxiliary Work) and long ACW (after call work.) Monitored implementation of best business practices in a clear and concise manner that involved very complex issues like organizational structures, work methods, and procedures.
Work within short time frames to produce studied reports that were precise and correct.
Customer Service - Provided assistance and information to help customers decide what types of products or services would best suit their needs.
Confer with customers by telephone or in-person in order to provide information about products and services.
Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Associate Apac Customer Service Resume
Headline : To research customer's information, assesses and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Skills : Communication Skills, MS Office, Customer Service.
Works with a contractor who has a contract with the government of the state of Illinois.
Fills inaccurate information using acquired Customer Service experience.
Answer an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.
Handle the daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Develop reputation as an efficient service provider with high levels of accuracy.
Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Direct calls to appropriate individuals and departments Accomplishments Helped people on parole make their lives better Skills Used Computer Skills Microsoft Word Communication.
Lead Apac Customer Service Resume
Summary : To assist and problem resolution to a wide variety of customers across business areas supported by a multi-customer contact or help desk environment. Respond to customer calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
Skills : Communication Skills, MS Office, Customer Service.
Include training Customer Service Representatives on Client product and/or process and procedures and some development of training materials.
Monitor and analyze CSR performance to identify further training needs.
Cross trained agents from different skills.
Highlights Managed a class of 15 or more.
Assist training supervisors with daily preparation and close-up of training rooms Inventory materials and assist in preparation of materials on a scheduled basis Maintain current job knowledge and updated training documentation Prepare and execute the training of specific training modules under the supervision of a training supervisor APAC Customer Service - Newport News, VA Coach Assist agents with problems associated with completing their assignments.
Monitor and provide feedback related to agent's calls to ensure exceptional customer service through leadership.
Assist the Team Leads in their duties.
Excellent Customer Service skills including the ability to effectively deal with irate customers.
Apac Customer Service Resume
Headline : To answer inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.
Skills : Customer Service, Communication Skills, MS Office.
Perform system inquiry and entry functions.
Perform Reporting, documenting of reports.
Used Access and Excel reviewing, updating or making changes to accounts And Managed E-mails and accounts.
Strong analytical capabilities including the ability to confirm the accuracy of reporting tools.
Responsible for reviewing orders from internal/ external customers.
Troubleshoot issues with telephone/ DSL lines.
The primary point of contact internal service fulfillment groups.
Help customers with their questions, concerns, problems, researched information on the computer, transferred calls, etc.
APAC Customer Service Resume
Objective : Maintain customers trust in Apple as a skilled technician, troubleshooting and repairing products. APAC customer service leader will be responsible for the development, execution and support of cross-functional teams.