As an Assistance Coordinator, the individual will be responsible for responding to all incoming calls and also ensure that the highest level of customer service is provided. Roles and responsibilities associated with this post are listed on the Assistance Coordinator Resume as follows – answering incoming telephone calls, providing caller with relevant information or service, dispatching assistance work to appropriate personnel, following up with telephone calls on all property assistance cases, following-up calls, ensuring the client information is entered in the database, performing related administrative tasks, and performing ad hoc duties as needed by the supervisor or manager.
The most sought-after skills for this role include the following – knowledge of health and safety issues and protocols; ability to keep work area clean and tidy; procuring or placing orders; and good geographical knowledge. While a high school diploma is compulsory, additional qualification will be an added merit.
Summary : To Perform basic research activities, including literature searches for staff and committee members. Gathers references. May participate in other research efforts including collection, assembly, and tabulation of data and summarizing literature.
Skills : Customer Service, Lotus Notes, Powerpoint, Excel, Word Processing.
Description :
Received calls from stranded motorists.
Requested customer identifier information and located customers in an internal computer system.
Identified the types of services needed and dispatched the appropriate service provider.
Responsible for locating customers in need of roadside assistance Responsible for coordinating tows with tow companies Ensured that customers involved.
Received correct documentation of payment receipts Assisted with training new employees in the Secondary Dept.
Fielded incoming calls from a stranded motorists.
Established service calls and dispatched assistance.
Experience
10+ Years
Level
Senior
Education
G.E.D. In Education
Lead Assistance Coordinator Resume
Summary : Dedicated, caring and compassionate Home Health Aide and companion, with more than 7 years' experience in providing an exceptional level of in-home care and support to patients with physical and mental disabilities.
Skills : Microsoft Office, Windows, Collections, Customer Service.
Description :
Utilized office automation hardware such as personal computers, printers, modems, multiple phone lines.
Prepared and submitted Purchase Orders requested by phone and web.
Answered telephones ascertain the nature of the call and directs caller to appropriate staff takes a message or personally provides the desired information.
Updated customer information, ensuring appropriate services are rendered.
Received and relayed incoming and outgoing telephone and intercom messages for service, and proper personnel.
Used office automation equipment and word processing software.
Monitored and responded to emails from supervisors and employees, updating system information as needed.
Experience
7-10 Years
Level
Management
Education
Customer Service Program Training
Assistance Coordinator/Executive Resume
Headline : Promotes aptitude for customer service while further developing professional skills and talent for learning. Responds to inquiries and follows-up on communications. Communicates with members, sponsors, or other external customers, answering questions and providing information.
Skills : Excellent Problem-Solving Skills,
Ability to Utilize Scheduling and Spreadsheet Software.
Description :
Received and recorded requests for emergency road services from automobile club members.
Dispatched tow trucks or service vehicles out to stranded customers' vehicles after verifying insurance policy coverage.
Pinpointed location as accurately as possible using maps & information they give.
Received & dispatched calls in a timely manner.
Able to more accurately pinpoint the location of customers not sure of their location.
Received monthly incentives for productivity & adherence to schedule.
Showed empathy when needed.
Toggled between different computer programs while assisting customers.
Experience
5-7 Years
Level
Executive
Education
Diploma
Associate/Assistance Coordinator Resume
Headline : As an experienced retailer, to utilize interpersonal and communication skills in selling, marketing, and overall helping the production of the company. Mentors and trains new support staff. Coordinates temporary help and may supervise the work of temporary staff.
Skills : Sales, Customer Service, Management.
Description :
Assisted with outreach programs and translated when necessary for Spanish speaking tenants who would come into office with questions.
Received calls from customers who often are stranded motorists who can be difficult or irate.
Requested customer identifier information and locate a customer in an internal computer system.
Identified the types of service needed (towing, jump start, flat tire, fuel/fluid delivery, lockout assistance, accident-related towing and/or winching.
Monitored all inquiries in progress to ensure client requests are being completed in a timely manner.
Assisted clients with their roadside assistance need in an expeditious timeframe by Ensuring clients are in a safe location; Verifying insurance.
Deescalated customer concerns and solved real-time issues.
Experience
5-7 Years
Level
Executive
Education
BS
Sr. Assistance Coordinator Resume
Summary : Seeking a career position in customer service for a persuasive communicator and creative problem solver with a passion for success driven by demonstrating superior leadership abilities, personal qualities, and professional work ethics.
Skills : Scheduling and Spreadsheet Software, Strong Customer Service Skills.
Description :
Answered phones and operated a switchboard.
Routed calls to specific people.
Coordinated customers' location using google maps.
Assisted customers with emergency roadside assistance.
Contacted service providers for customers needing assistance.
Communicated service updates and delays between the provider and customers.
Provided service providers with payment via a credit card system.
Experience
10+ Years
Level
Senior
Education
BS
Jr. Assistance Coordinator Resume
Objective : Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative.
Skills : Customer Service, Call Center, Administrative, Operations.
Description :
Accurately documented, researched and resolved customer service issues.
Gathered and verified all required customer information for tracking purposes.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Responsible for assisting customers from different auto insurance companies with emergency roadside assistance.
Responsible for locating stranded customers using a mapping system.
Responsible for dispatching to a third party company for towing, locksmith, winching and lockouts etc.
Responsible for speaking with insurance agents to discuss any extra issues beyond normal coverage.
Experience
2-5 Years
Level
Junior
Education
Diploma In Medical Assisting
Assistance Coordinator III Resume
Headline : Motivated, detail oriented team player looking to be challenged while utilizing proficiencies in various Microsoft applications. Over 10 years of experience in Office Administration and Customer Service. US citizen, fluent in Spanish, and eligible for security clearance.
Skills : Excellent Problem-Solving Skills, Ability To Utilize Scheduling and Spreadsheet Software.
Description :
Answered inbound telephone and email inquiries related to insurance services and products; connect with the customer to identify the purpose of contact and verify their membership and insurance information.
Coordinated services for customers who have encountered non-medical travel emergencies.
Coordinated concierge services in accordance with customer's service benefit, booking arrangements as requested.
Initiated cases for customers experiencing medical emergencies while traveling.
Collaborated with and assist in supporting all parties to ensure the customer receives the highest level of service during a time of need.
Managed incoming faxes or emails to the Assistance Department following a defined procedure.
Provided language support for international travelers both written and oral (may require fluency in a second language.).
Experience
5-7 Years
Level
Executive
Education
BS
Assistance Coordinator II Resume
Headline : To obtain a full-time position with a company that will challenge and also utilizes vast experience and management skills. Develop professional development frameworks for Grantee Specialists to increase their expertise and ability to support program capacity and strengthen program systems;
Skills : Maintenance, Microsoft Office, Excellent Problem-Solving Skills.
Description :
Provided roadside assistance, in a call center environment.
Collected information from customers to assist in various roadside situations.
Assessed customers' needs, with some in emergency situations.
Informed customers of their deductibles and made them aware of any out of pocket expenses.
Dispatched emergency and/or roadside technicians, dependent upon the customers' needs.
Attended consistent training, to gain knowledge of various automobiles, motorcycles and recreational vehicles, to better assist customers.
Coordinated with clients, other departments or department management to verify eligibility for service and level of benefit available to the customer.
Experience
5-7 Years
Level
Executive
Education
Associates In Computer Operations
Assistance Coordinator I Resume
Objective : Objective Highly Organized individual with strong interpersonal skills, seeking to secure a challenging and rewarding position within a company where skills are effectively utilized to their fullest potential and produce continual experience with growth opportunities. Effective Medical Assistant who adapts easily to changing environments and demands.
Skills : Military, Customer Service, Computer, Data Entry, Detail Oriented.
Description :
Answered incoming calls and assist customers as needed.
Followed-up as required.
Answered a constant flow of customer calls with up to calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Experience
2-5 Years
Level
Junior
Education
Associate's
Assistance Coordinator Resume
Objective : Adynamic, highly motivated professional with experience in many facits of customer service. Have a proven track record of enhancing the customer experience through knowledge, patience, and understanding. A team player with the ability to prioritize tasks.
Skills : Ability to Utilize Scheduling and Spreadsheet Software, Strong Customer Service Skills.
Description :
Received and deflected information calls to the appropriate department and/or company.
Dispatched roadside assistance for members who are stranded.
Responsible for contacting vendors (i.e.tow company, locksmith, roadside service and/or motorcycle company) utilizing a computerized system.
Received calls from customers who often are stranded motorists.
Maintained a sense of urgency when service levels are in detriment.
Requested customer identifier information and locate a customer in an internal computer system.
Stayed up-to-date on procedural changes in order to communicate accurate information to customers.
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