Assistant Front End Manager Resume Samples

Description :

1. Possessed the skills and knowledge to supervise and support other employees.
2. Checked-in and check-out of guest, review reservations, maintain all direct bill accounts.
3. Possessed the skills and knowledge to supervise, train, and support our cashiers, self-check-out attendants, and customer service representatives.
4. Responsible for payroll and accurate attendance of all store employees.
5. Demonstrated the ability to interact with clients at their home who may have been deaf, blind, or have a mental disability.
6. Displayed ability to interpret medical procedures to those with a lack of understanding.
7. Provided the client with assistance in activities of daily living, bathing, and grocery shopping, preparing meals, and managing their planners.
8. Presented outstanding talent of invoicing, collecting past due invoices, enrollment of health insurance, 401k billing, and reconciling three bank accounts: payroll checking account, billing account, and interest funds.

Experience

10+ Years

Level

Consultant

Education

GED

Description :

1. Efficiently addressed customer issues to ensure a quick and successful resolution.
2. Networked with customers and asked open-ended questions to determine what their immediate needs were.
3. Offered exceptional customer service to differentiate and promote the company brand.
4. Opened and closed the store, including counting cash, opening and closing cash registers and creating a staff.
5. Delegated work to employees based on shift requirements, individual strengths and unique training.
6. Performed assigned projects and completed checklists in an efficient and accurate manner.
7. Attended 1 team meeting per month to voice concerns and offer constructive feedback to others.
8. Built and maintained effective relationships with peers and upper management.
9. Received and processed cash and credit payments for in-store purchases.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Maintained knowledge of current promotions, policies regarding payment and exchanges.
2. Did weekly payroll to ensure the accuracy of time cards so employees were paid appropriately.
3. Handled under-staffing, customer disputes, terminating employees and administering disciplinary procedures.
4. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
5. Responsible for handling daily cash flow and accounting for any shortages.
6. Trained staff in customer service, taking care of customers, and proper procedures according to company policies.
7. Trained a team of four direct reports, increasing department productivity and meeting standards set forth by corporate.
8. Used Kronos system to pay employees, keeping up with time and attendance. Also paid vacations, personal holidays, and sick/leave days.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
2. Resolved customer complaints or answer customers questions regarding policies and procedures.
3. Implemented corporate or departmental policies, procedures, and service standards in conjunction with management.
4. Trained or instructed the employees in job duties or company policies or arrange for training to be provided.
5. Evaluated the employees' job performance and conformance to regulations and recommend appropriate personnel action.
6. Interpreted and communicated the work procedures and company policies to staff.
7. Maintained records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
8. Made recommendations to management concerning such issues as staffing decisions or procedural changes.
9. Monitored the inventory levels and requisition or purchase supplies as needed.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Started out as a courtesy clerk in 2008. Duties came with bagging groceries, cleaning up spills, helping customers outside, pushing baskets.
2. Worked in the floral shop assisting with important holidays with blowing up balloons, making flower arrangements, and wrapping gifts.
3. Progressed to cashier, handled transactions every 4-5 minutes dealing with customers as they entered the lines for a fast check out.
4. Worked overnight as a drug g/m stocker which assisted in stocking medications, cosmetics, and other non-food items.
5. Handled all money orders, returns/exchanges, complaints, lottery.
6. Accepted payment for prescriptions and process insurance claims, enter customer or patient information, including medications each patient is already taken, into a computer system.
7. Answered phone calls from customers, arranged for patients to speak with pharmacists if customers have questions about medications or health matters.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Reconciling tills and safe count. Doing daily cash and check deposits.
2. Preparing daily cash reports. Greeting the customers, reconciling the price discrepancies and make for an overall pleasant experience for the fresh market.
3. Helping unload truck deliveries, fill in for other departments i.e. Deli, bakery, produce, meat and beer and wine. 
4. Managing opening and closing procedures including reconciliation of sales records and cash transactions.
5. Resolving the customer service issues that required specialized assistance.
6. Checking the work schedule, performing a daily inspection of department and aisles, obtain supplies and prepare for operations.
7. Notifying cash office and obtaining and setting-up cash draw and registering for cashiers as required.
8. Assigning the cashier to register positions and actively monitor the front end operations and crew to ensure excellent customer services is provided at all time.
9. Aligning or re-stocking the items and ready for products for sales on the appropriate front end aisles, racks, and displays.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Opened and closed the store, which included counting cash drawers and making bank deposits.
2. Answered customers questions and addressed problems and complaints in person and via phone.
3. Helped customers select products that best fit their personal needs.
4. Maintained visually appealing and effective displays for my department.
5. Offered exceptional customer service to differentiate and promote the company brand.
6. Oversaw all daily operations of my department. Educated customers on product and service offerings.
7. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
8. Communicated store policy violations to the leadership team in a timely manner.
9. Filled in for an assisted Front End Manager as necessary, implementing and upholding safety and security procedures.

Experience

10+ Years

Level

Management

Education

College

Description :

1. Ensuring the prioritization and delegation of daily responsibilities throughout the front end while training, coaching, and leading employees.
2. Reconciling the cash registers and safe, process daily deposits and accounting for all cash, checks and other forms of payment, while maintaining the front off the organization.
3. Managing customer service duties that include processing customers utilizing the POS system, greeting customers, education, informing customers about products and providing exceptional service to ensure a positive and lasting customer impression.
4. Training, developing, counselling, mentoring and motivating all front-end employees in a manner which builds and sustains a performing team.
5. Demonstrating and directing the front end team to provide outstanding customer service in an environment focused on sales.
6. Assisting the Front End Manager with duties and responsibilities of managing the activities and functions of the front-end personnel and the store.
7. Maintaining high standards of customer service and ensuring that the work shift contributes to the best financial interest of the store.

Experience

7-10 Years

Level

Senior

Education

High School

Description :

1. Ensured a superior customer experience by addressing customer concerns, demonstrating empathy and resolving.
2. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
3. Completed all point of sale opening and closing procedures, including counting the contents of the cash register, balancing all cash throughout the day, and preparing bank deposits.
4. Strategically scheduled team members to maintain optimal staffing levels at all times.
5. Designated as one of the store’s key holders responsible for responding to emergency situations as well as opening and closing the store in the absence of the store manager.
6. Modified the job of stocking lumber from a two person job to a one-person job while making it more efficient and far less physically demanding.
7. Answered customers questions and addressed problems and complaints in person and via phone.
8. Maintained visually appealing and effective displays for the entire store.
9. Educated customers on product and service offerings.

Experience

7-10 Years

Level

Senior

Education

Associates

Description :

1. Providing a strong leadership presence and control in store, while ensuring that all customers receive good service.
2. Setting the environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs.
3. Delegating work, resolving workplace conflicts, answering questions about products and policy, and filing paperwork.
4. Working in a fast-paced environment to maximize sales by providing prompt and friendly customer service.
5. Trained all staff when the store went to telecheck system, and the scan it.
6. Training new employees and keeping them informed of any new standard operating procedures.
7. Opening and closing the store, which included auditing the cash draws, pulling access money during the shift and dropping it into the store safe.
8. Careful monitoring of the building material department’s computer inventory allowed the building material department to pass its inventory audits.

Experience

7-10 Years

Level

Senior

Education

BS