The main duty of an Audiology Assistant is to schedule patients, pack and mail earmold orders, and maintain an inventory of supplies. Other multi-task responsibilities are listed on the Audiology Assistant Resume as – conducting required tests, checking the function of all audiology equipment, guiding patients in proper usage and care of hearing aids, maintaining official documents, improving access to patient care, increasing productivity by reducing wait times and enhancing patient satisfaction.
The most sought-after skills include clinical knowledge, management, and organizational abilities, strong troubleshooting skills, the ability to use sound judgment for independent decision making, the ability to work under pressure, and proficiency with basic computer knowledge. To become an Audiology Assistant, aspiring candidates are expected to hold at least a high school diploma or GED. Students with a college degree in speech-language pathology or audiology have better chances to gain employment.
Objective : Responsible for Greeting and escorting patients. Answer incoming phone calls, and also Responding to all patient phone interactions in a caring and professional manner, using proscribed AIDET customer service standards.
Skills : Rehab Management, Optima Trainer.
Description :
Performed in house maintaince and minor repairs on all makes and models.
Coordinated all shipping, receiving and inventory of repair products.
Assisted with front desk duties, including patient check in / Check out.
Scheduling patients, collecting payments.
Maintained and updated audiology records, Ordered supplies, faxed records, cleaned and repaired hearing aids for patients.
Assisted with pediatric testing.
Communicated and coordinated with supporting departments as necessary.
Experience
2-5 Years
Level
Executive
Education
GED
Audiology Assistant Resume
Objective : Position as the Audiology Assistant, processing move-ins, move-outs and operating the business telephone, rent collections as needed, entering data, maintaining and organizing records.
Used the otoscope to inspect patient ears for abnormalities.
Cleaned Hearing aids and change tubing if needed.
Assisted the Audiologist in running REM testing by inserting probe tubes to Proper insertion for unaided testing followed by the added insertion of the Hearing aid for aided testing.
Performed pure tone air conduction screenings with the Audiogram.
Performed testing of middle ear pressure with the Tympanometer.
Prepared and shipped hearing aid orders and repairs.
Answered Multi-line telephone and answer questions appropriately or direct Call to the appropriate person.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Audiology Assistant Resume
Objective : Responsible for Supporting standard of returning calls to all patients within 4 hours; promptly and effectively communicate patient requests or concerns to providers, clinical staff, and/or Clinic Manager as needed for timely resolution.
Skills : Microsoft Excel, Medical Terminology, Medical Coding, Typing 65 WPM, Spanish.
Description :
Worked under the supervision of licensed audiologists in both patient care and office duties in an Audigy Group Certified office.
Worked directly with patients to perform an otoscopic inspection, hearing aid orientation, and pure-tone air-conduction threshold and immittance testing.
Assisted audiologists in performing VRA, play audiometry, and immittance testing.
Responsible for performing hearing aid repairs and clean and checks.
Made documentation of all patient interactions.
Ordered hearing aids and managed stock.
Performed daily and weekly equipment inspection and calibration.
Experience
2-5 Years
Level
Executive
Education
Diploma
Audiology Assistant Resume
Objective : Audiology Assistant with 2 years of experience in Performing troubleshooting and minor repairs to hearing aids, earmolds, and other amplification devices, and also Cleaning hearing aids and other amplification devices.
Skills : Clinical knowledge, Excellent communication, and interpersonal skills.
Description :
Served as a backup administrative assistant as needed, and all other duties as requested by supervisor.
Certified through the Nova Southeastern University audiology assistant course. In addition to the duties described above, also functioned in the capacity of an allergy technician.
Maintained inventory of clinical supplies.
Managed office Facebook/Twitter pages and wrote articles for the website blog.
Cleaned and prepared the Audiologist's tools/equipment on a routine basis.
Prepared rooms for patients by entering Audiogram into software and/or Connecting hearing aids to the Noah Link or Phonak iCube.
Provided feedback on the efficiency of the customer experience provided.
Experience
2-5 Years
Level
Executive
Education
Diploma
Audiology Assistant Resume
Objective : Preparing materials for ear impressions, and alsoMaintaining and restocking test and treatment rooms, Performing equipment maintenance and biological checks.
Responded to all patient phone interactions in a caring and professional manner, using proscribed AIDET customer service standards.
Scheduled patients.
Supported standard of returning calls to all patients within 4 hours.
Promptly and effectively communicated patient requests or concerns to providers, clinical staff, and/or Clinic Manager as needed for timely resolution.
Packaged and mailed earmold orders, device repairs, and factory returns.
Performed inventories of equipment and supplies.
Experience
2-5 Years
Level
Executive
Education
GED
Audiology Assistant Resume
Objective : Performing non-diagnostic otoscopy, Assisting audiologists in hearing testing of pediatric patients, and also Performing infection control duties within the clinic service areas.
Skills : Planning Skills, Audiology, MS Office.
Description :
Entered clinic supply orders.
Performed checks on hearing aids and other amplification devices.
Performed troubleshooting and minor repairs to hearing aids, earmolds, and other amplification devices.
Cleaned hearing aids and other amplification devices.
Performed electroacoustic analysis of hearing aids and other amplification devices.
Instructed patients in the proper use and care of hearing aids and other amplification devices.
Demonstrated alerting and assistive listening devices.
Experience
2-5 Years
Level
Executive
Education
GED
Audiology Assistant Resume
Objective : Highly motivated experience Audiology Assistant professional with the strong customer, personal and analytical skills. Consistent record of solving problems, meeting challenges, and performing under pressure.
Skills : Excellent Communication, Microsoft Office, Customer Service, Visual Merchandising, Shipping And Receiving, Marketing Strategy, Budget Management, Security and loss prevention, Account Management.
Description :
Included, servicing numerous brands of hearing aids to include direct contact with patients and manufacturers for new orders and repairs.
Shared duties of reception to include, answering phones, making appointments, check-in in and out, posting charges and applying for payments, balancing end of the day, and making deposits.
Posted receivables, balancing, and daily bank deposits.
Resolved customer complaints via phone, email, mail, or social media.
Identified developmental opportunities for coaching to enhance the overall customer experience.
Maintained a current solid understanding of Zillow Home Loans products, policies, and procedures.
Met personally/customer success team targets and call handling quotas.
Experience
2-5 Years
Level
Executive
Education
GED
Audiology Assistant Resume
Objective : Audiology Assistant with 2+ years of experience in Packaging and mailing earmold orders, device repairs, and factory returns, Performing inventories of equipment and supplies and also Entering clinic supply orders.
Supported services for diagnostic and repair of office products.
Filed and Medical Instrument Organization.
Applied classroom knowledge in a fast-paced and growing industry setting.
Implemented new ideas, be constantly challenged, and develop your skills.
Collaborated with several Customer Service departments (Warranty, Logistics, Vendor Recovery) to present process improvements and increased efficiencies within Customer Service.
Struck the balance between the needs of the customer and Customer Service policies, while maintaining customer satisfaction.
Greeted patients and visitors, check patients in and out, and obtain the necessary documentation.
Verified and entered demographic information.
Experience
2-5 Years
Level
Executive
Education
MS
Audiology Assistant Resume
Objective : Responsible for Actively promoting safety for patients, families, visitors, and co-workers, Attending carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.
Skills : Communication Skills, Planning Skills, Auditing Skills.
Description :
Responsible for delivering medical level hearing aids to first time Hearing Aid users.
Performed care and feeding where I teach patients how to care for their hearing aids.
Brought in numerous potential patients for hearing aid evaluations with a skilled provider not only for hearing aids but for accessories as well.
Coordinated schedules, crating requirements, and shipment preparation with Logistics warehouse and shipping personnel.
Instructed patients in proper ear hygiene.
Assisted audiologists in treatment programs.
Assisted audiologists with setup and technical tasks.
Experience
2-5 Years
Level
Junior
Education
BS
Audiology Assistant Resume
Objective : Providing organizational support for research studies, quality improvement initiatives, and operational projects, and also Planning and may leading the execution of research program meetings and events, Developing marketing proposals for research programs, as well as program services and meetings.
Skills : Microsoft Office, Scheduling, Scheduling, Billing.
Description :
Contributed to the success of the practice by providing top-notch assistance for physicians/medical staff in the assessment and treatment of auditory disorders.
Duties/Tasks included performing medical and surgical asepsis, ear irrigation, identifying problems/repairing hearing instruments.
Completed electro-acoustic analysis of new hearing aids upon arrival, maintained clinical records, instructed patients on special test procedures, and ordered medical supplies.
Coordinated all new and existing patient appointments and otoscopic inspections.
Prepared third-party insurance claims.
Maintained a positive, compassionate, and professional demeanor toward customers at all times.
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