An Auto Claims Representative acts as an intermediary between the insurance company and customers, and assessing customer situation and determine if the claims are valid. A successful Auto Claims Representative Resume mentions the following core duties and responsibilities – gathering information from various 3rd party to determine if the claim can be accepted or not; conducting and investigating claims, interpreting laws and regulations, rendering insurance decisions from onset to closing, processing life claims, providing customer support to clients, performing numerous administrative tasks, processing medical records, performing investigations as needed, and meeting targeted goals.
The most successful resume mentions the following skills – strong research and investigation skills, negotiation abilities, the ability to multitask, attention to detail, a result-oriented approach, knowledge of claim assessment, and numerical proficiency. A high school diploma or a degree in insurance studies should be highlighted on eligible resumes.
Headline : Secure an Auto Claims Representative position within a company which will utilize my skills, benefit from my knowledge of computers and customer service, and foster my vision for growth.
Skills : Microsoft Word, Excel, Project, And Share Point.
Description :
Investigated and processed insurance claims filed by policyholders.
Interviewed, telephoned, or corresponded with claimant and witnesses.
Consulted police and hospital records.
Inspected property damage to determine extent of company's liability, varying method of investigation according to type of insurance.
Verified that coverage applies through an insurance policy.
Evaluated damages to ascertain compensation amount.
Examined photographs and statements.
Experience
5-7 Years
Level
Executive
Education
Bachelor In Arts
Auto Claims Representative Resume
Objective : Responsible for Engaging in new challenges where I can obtain a professional part-time position as a Scheduling Coordinator so I can broaden my customer service experience.
Skills : Customer Service, Conflict resolution, Front line.
Description :
Notifyied the insurer of a covered loss as defined under the policy of insurance.
Responded to claims in a timely manner.
Communicated with policy holders; Investigate liability.
Notified the insurer of a covered loss as defined under the policy of insurance.
Responded to claims in a timely manner; Filing paperwork, Communicating with policy holders, Investigate liability Research, detail and substantiate each aspect of the claim, including building damage, contents, and extra living expense claims.
Prepared a detailed damages report based on monthly updated insurance cost software for the purpose of making an offer of settlement to the insured.
Negotiated with product/service providers on time and cost of repairs for the purpose of making an offer of settlement to the insured.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Auto Claims Representative Resume
Summary : Experienced, dedicated and resourceful professional with over 13 years of service-oriented experience with strong Administrative, Claims, Underwriting and Home Care Professional knowledge. History of providing outstanding service to internal and external customers and the ability to effectively analyze data using strong problem solving and time management skills.
Skills : Claims Processing, Scheduling.
Description :
Created first notice of loss for initial claims reporting Upon receipt of claim, review policyholder coverage, research policy concerns, and complete coverage investigation to ensure valid coverage present for the loss.
Worked with customers and policyholders to investigate, appraise, estimate and settle related vehicle damage.
Conducted field appraisals on damaged vehicles.
Communicated setting accurate and clear expectations with the customer regarding repair duration, repair outcomes, and deductible or other out of pocket cost estimating.
Explained the repair authorization and obtain customer/claimant signatures.
Selected member of the Ambassador of Employee Mentor program.
Selected member of Employee Engagement committee.
Experience
10+ Years
Level
Senior
Education
BA
Auto Claims Representative Resume
Objective : Strong interpersonal and written communication skills with the ability to acquire and deepen solid relationships. Demonstrated ability to assume responsible roles and perform in a highly visible position, works well in highly stressful environments to beat deadlines, and produces effective results. Self-started, goal-driven, and effective team player.
Skills : Real Estate, Sales, MS Office, Dependable, Insurance, Customer Service.
Description :
Obtained recorded statements to resolve liability investigations for first and third party claims.
Evaluated and determined claim values upon receipt and assessment of property, medical and liability data.
Negotiated within settlement authority to resolve first and third party claims.
Explained benefits, coverage, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
Verified and interpreted/resolved coverage by gathering necessary information to ensure policy applicability.
Handled administrative functions, update database production reports, and document and update claims files via company systems Total Loss handling and negotiations to mitigate damages Accessing arbitration forum to review, reject, and make payment on OIC subrogation demands.
Made referrals to SIU as needed Handling represented 1st party and 3rd claims coordinating with attorney to move claim toward resolution using best practices.
Experience
2-5 Years
Level
Executive
Education
MS
Auto Claims Representative Resume
Objective : To obtain an Auto Claims Representative position with an organization that will utilize my knowledge, experience and ambition with an opportunity for career growth and advancement.
Skills : Claims Processing, Customer Service, Call Center, Computer, Project Management, Problem Solving, Public Speaking, Outlook.
Description :
Answered Inbound/ outbound calls in the auto claims department.
Assisted customers with filing a claim, by submitting data entry, gathering basic information about the customer, and building rapport with customers, actively listen, address any issues or questions -Utilization of technical knowledge, analytical knowledge and interpersonal skills to assist customers - Accessed Microsoft Excel to keep track of goals that needed to be met each day.
Assisted customers quickly and efficiently in a time of need was a major accomplishment.
Utilized excellent customer service skills is the upmost in importance to me in providing quality and exceptional services.
Utilized a multi line phone system and provided excellent customer service skills.
Exceeded performer in production metrics.
Ensured accurate procedures Protect the interest of the insurance company the adjuster represents, when dealing with claimants.
Experience
2-5 Years
Level
Executive
Education
BS In Communications
Auto Claims Representative Resume
Summary : A results-oriented business professional seeking a medical device sales position. Experience successfully identifying and implementing goal strategies within an organization. A solution oriented thinker with a focus on achieving objectives. As someone who is motivated to help people, I find fulfillment when I have contributed to a solution.
Obtained recorded statements from all parties involved in a loss.
Negotiated liability settlements as needed, explains the applicable coverages and the repair process to each vehicle owner.
Orchestrated towing and rental for all applicable parties as needed.
Negotiated towing and storage charges as necessary.
Communicated with auto body shops and independent appraisers to obtain the estimate and photos for each applicable damaged vehicle or damaged property.
Reviewed estimates and issued payments in a timely and efficient manner.
Documented every conversation with customers clearly and concisely to maintain accurate records of each claim.
Experience
7-10 Years
Level
Management
Education
BS In General Education
Auto Claims Representative Resume
Summary : Focused and self-motived Auto Claims Representative professional with exceptional customer service, organization, time management and multi-tasking abilities, seeking a litigation paralegal position.
Skills : Litigation Claim Handling, Bodily Injury/complex Claim Handling.
Description :
Managed an inventory of approximately 120 litigation claims; worked closely with defense counsel in order to reach a timely and cost effective settlement through mediation, arbitration or jury trial.
Handled property damage and injury claims in a high-volume, fast-paced call center environment.
Conducted telephone and field-based investigative interviews with insureds, claimants, witnesses, and police officers in order to complete liability investigations.
Interviewed claimants, medical specialists and employers to determine pertinent injury and lost wage information.
Completed extensive reviews of medical records and billing charges submitted by hospitals and physician practices to complete injury evaluations.
Negotiated injury claim settlements with insureds, claimants and legal representation.
Reduced loss ratios through fair and prompt processing of claims.
Experience
10+ Years
Level
Senior
Education
MS
Auto Claims Representative Resume
Objective : To obtain a challenging Auto Claims Representative position with a progressive organization where I can utilize my education, experience and skills to promote company and personal growth.
Skills : Computer, Phone Etiquette.
Description :
Reviewed notices of loss to determine proper coverage and deliver resolution.
Conducted detailed phone investigations to determine liability and/or damages, obtain recorded statements, review police reports, and provide thorough follow-up.
Determined suitable method of inspection, assign estimates, and proper vendors.
Negotiated loss settlements based upon the review of facts.
Established and maintained proper reserves.
Promoted professional relationships with insureds, claimants, agents, attorneys, and internal clients, regarding the ongoing status of claims files.
Drafted professional written correspondence regarding various aspects of the claim.
Experience
2-5 Years
Level
Executive
Education
GED
Auto Claims Representative Resume
Summary : 10 years and going of call center experience which includes but is not limited to insurance and retail, customer service, sales, management, and auto claims adjustor. I would best describe myself as a very hard-working individual who balances work, studies and family very well. I am known for my great leadership skills in having the capacity to be a servant leader and truly putting in an effort to leadership and teamwork.
Skills : Microsoft Office/Internet Explorer Lotus Notes Power.
Description :
Investigated Automobile accidents for the purposes of determining liability and payment, which involved interviewing witnesses by telephone and in person.
Analyzed medical records in order to evaluate injury claims for settlement.
Completed scene investigations.
Submitted reports to management for settlement authority or significant events such as trials and excess exposure or fatalities.
Negotiated settlements on bodily injury and property damage claims with customers, attorneys, and other insurance companies.
Used alternative dispute resolution option of arbitration and mediation.
Applied knowledge of policies and procedures to determine coverage, conduct investigation to determine liability, and conclude auto property and bodily injury claim handling in a high volume customer contact center environment.
Experience
10+ Years
Level
Senior
Education
B. S. In Accounting
Auto Claims Representative Resume
Headline : Responsible for Adhering to fair claims’ settlement practices, Ensuring and concluding claims in compliance with state/federal regulations and requirements, provisions of policy contracts, case law, and company standards, and also Maintaining continuing education (CE) courses for required state licensing.
Skills : Coordinating, Communication Skills.
Description :
Determined liability and handled claims accordingly.
Communicated with insureds and claimants to verify facts of loss and explained the claim handling process.
Assessed automobile body damage and completed estimates for repairs.
Issued payments for property damage and bodily injury claims.
Responsible for initial contact with insured's to begin claim process on their vehicle and referred insured's to the Service First program to speed the claim process when possible.
Assist claimants with claim process including scheduling repair estimates, issuing claim payment checks and issuing total loss settlements.
Responsible for conducting interviews with insured's and claimant's as well as taking recorded statements for use in the claim file.
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