BDC Manager Resume Samples

Description :

1. Responded to internet inquiries and sales calls with knowledge acquired by communicating with all departments.
2. Learned all of our make models trims and packages to assure clients needs.
3. Managed sales client profiles, answered client inquiries quickly and leads instantly to assure.
4. Generate sales appointments for customers to meet with Senior Management.
5. Communicated between management, sales, and client to make sure clients needs were met.
6. Answered chats and multitasked with phones and salesmen management to assure business.
7. Created an appointment list daily for sales management to assure a smooth sale.
8. Created client retention list and generated future relationship sale or lease with previous.
9. Made 200+ outbound follow-up calls to our prospects daily, maintained lease contracts and followed through with service appointments or client needs after purchase to guarantee.
10. Succeeded and excelled in client appointments and retention being the top BDC manager.

Experience

0-2 Years

Level

Entry Level

Education

College

Description :

1. Overseeing all BDC internet daily operations and management including the centralized call center.
2. Administered CRM, including personnel changes, email templates, permission sets, follow-up programs.
3. Designed and updated auto dealership website social media, including Facebook, Twitter and Google Plus.
4. Troubleshooting CRM, inventory management systems, computer hardware, and other software.
5. Training of staff regarding the sales process, product knowledge, computer software, etc.
6. Designing and editing the banners, videos, and other media for web-based and social media advertising.
7. Ensuring the accuracy of vehicle information on all online sources (i.e. Price, mileage, trim, etc).
8. Overseeing all operations of a BDC call center including incoming sales calls, outgoing follow up calls and internet leads within the business development and call center.
9. Maintaining and monitoring daily, weekly, and monthly goals set by the dealership.
10. Following script and guidelines set by the dealership on both incoming and outbound calls.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Gained control of service lane traffic, service advisor RO count and increased service appointment count by over 100% in 2 calendar years.
2. Worked closely with the General Manager to deliver exceptional numbers from our business development department.
3. Assisted with building a BDC department for the store and assisted with the store's success in bringing our numbers up.
4. Hired, trained and motivated new employees for the nature of developing business.
5. Called all BDC and sales rep appointments every morning to solidify appointments for the store.
6. Created schedule for the BDC team and sales staff. Assisted with receptionist coverage to make sure we have someone in the front at all times.
7. Delivered professional training for new hires in the sales department such as phone etiquette, and how to greet and talk to the customer.
8. Assisted with delivering the last paperwork and checked when an employee no longer works for the company. 

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Managed the incoming requests from potential customers, handled their concerns and questions as well as present them with the best solution to their needs.
2. Generated new business and convert them into regular accounts.
3. Educated the customer on terminology, policies, and procedures anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
4. Contacted new and existing customers to discuss current sales promotions.
5. Responded to inbound phone calls and internet inquiries to develop customer trust and generate customer visits.
6. Followed-up with customers to ensure satisfaction and produce referrals.
7. Performed all other customer care duties as assigned.
8. Assisted corporate office hr department with employee new hire paperwork and issues.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Managed 4 BDC reps, 2 delivery specialists, 2 greeters while increasing the sold units by 50% within the first 60 days.
2. Increased leads to show ratio to 52%. Responsible for contracting with lead providers that will provide the best leads and monitored their progress.
3. Disputed leads when necessary. Provided weekly reports to the Owner/GM and monthly reports to General Motors.
4. Tagged special vehicles to spotlight their features on our website and with third-party vendors.
5. Monitored pricing errors on the website. Created email blast on a monthly basis to send out to customers in the database that will generate new business.
6. Developed call and email scripts. Set up a 180-day process for incoming internet leads and phone calls.
7. Chaired weekly sales and training meetings aimed at providing leadership and guidance to succeed.
8. Created a delivery team that is responsible for providing all new and pre-owned customers with OnStar activation, remote link, activating the customer's Bluetooth, showing all the features in their vehicle, providing a tour of the dealership including the service area and extensive CSI follow up for both sales and service.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Maximizing sales and profitability, answering and distributing the leads, oversee sales specialists and make sure they are following up with customers accordingly, provide training to new hires on the sales team.
2. Maintaining knowledge of current sales promotions and inventory to assist in meeting individual goals, as well as, goals set as a department.
3. Handling all shift scheduling for the department to ensure appropriate coverage.
4. Supervising the department and train employees to ensure monthly goals are met and productivity is improving.
5. Utilizing computer skills within the internet department to manage customer.
6. Utilizing sales skills to set appointments with daily phone ups, campaign.
7. Handling all incoming phone calls, responding to all new internet leads, used equity mining tool and monthly email blast to potential customers.
8. Confirming all sales appointments, and long-term follow-up.

Experience

10+ Years

Level

Management

Education

Certification

Description :

1. Delivering a high level of service to clients to both maintain and extend the relationship for future business opportunities.
2. Contacting the customers as soon as issues arose to immediately find a resolution before the problem escalated.
3. Organizing the company files and creating a support system to decrease workload and increase the productivity of account managers.
4. Asking appropriate open-ended questions to discover prospects needs and requirements.
5. Maintaining an extensive knowledge of competitors, their offerings and their presence as an assigned territory.
6. Ensuring the workload and workforce objectives are met to meet the demand of ever-changing aggressive management campaigns.
7. Implementing five9 BDC software/increasing our productivity by 20% with predictive dialing.
8. Ensuring resource schedules were maintained and call response times acceptable.

Experience

5-7 Years

Level

Executive

Education

College

Description :

1. Assisted in the hiring process, filtered resumes for potential candidates, trained new employees, motivated others and helped to promote a positive atmosphere.
2. Responsibilities included generating most showroom traffic through online lead providing services, as well as following up with previous guests who either bought a vehicle or had serviced a vehicle through the business.
3. Assisted with extra hands-on customer service during guests buying experience, especially during rushes, double/triple booked appointments, etc.
4. Assisted salespeople by touching base with their potential buyers to ensure all their needs were being met and questions answered.
5. Answered phones, booked and rescheduled appointments, made daily call logs with a set goal of at least 100 phone calls each day.
6. Developed marketing advertisements, organized activities, and events for the team.
7. Maintained an owner follow-up system that encourages repeat business and referrals.

Experience

2-5 Years

Level

Junior

Education

College

Description :

1. Overseeing the BDC department and reception staff ranging from 5-8 employees.
2. Creating and maintaining the campaigns to properly follow up with the internet, phone and walk-in opportunities.
3. Training and mentoring the reps/sales persons in CRM use, sales process, and follow-up process.
4. Working closely with digital marketing and Ad companies to ensure proper specials and events are communicated throughout all correct platforms.
5. Ensuring that the dealer is using most beneficial vendors at competitive prices to maximize ROI.
6. Responsible for managing and creating all new and existing customer relationships in the tri-state area.
7. In charge of responding and determining the appropriate automotive needs for online customer inquiries.
8. Demonstrate constant professionalism while negotiating the various terms of automobiles, including calculations for leasing or financing.
9. Attending the weekly sales meetings to ensure company objectives, planned activities and customer reviews are properly met.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Demonstrating the ability to manage and train fellow employees in a sales environment.
2. Answering telephones in a timely manner and directed the customers to the designated department.
3. Exemplifying strong skills in the use of Microsoft Word, Excel, and outlook.
4. Setting and achieving high goals in order to bring multiple customers into the dealership.
5. Creating and setting multiple advertisements on our website as well as various other vehicle websites.
6. Tracking numerous metrics provided from systems to stay in line with corporate-mandated levels regarding conversion percentage, leading to opportunity conversion, e-leads to final sales and many more.
7. Managing the online customer request for a vehicle.
8. Setting appointments for the customer to meet with a sales associate in order to obtain a vehicle.
9. Making approximately 200+ phone calls (the corresponding email following all phone call).

Experience

7-10 Years

Level

Management

Education

BS