A BDC manager is the person who runs, directs and is accountable for maximizing the profitability and Sales of a particular Business development center. As the whole BDC runs under their control, BDC Manager Resume depicts lot of responsibilities such as – supervising and directing all staffs, scheduling work tasks, reviewing staff compensation or incentives, analyzing performance, drafting reports, meeting sales metrics and performance, scheduling all appointments, monitoring incoming calls, obtaining new customers, constantly updating customer records and creating good public relationship.
Apart from having sufficient managerial work experience, these BDC Managers are expected to have strong communication, leadership, and supervisory skills, the managers should also have an ability to establish an effective working relationship and have the fluency to operate all business equipment. Eligible candidates should possess a degree in the related field, but some employers prefer to see additionally few years of BDC experience in the resume.
Objective : BDC Manager with one plus years of experience is looking to obtain a challenging entry-level position with the ability to grow and evolve within the company. I would like to show my worth and loyalty to the company, as well as provide excellent customer service to all customers and potential customers.
Skills : Spanish Speaking, Microsoft Office, Excel, Power Point
Responded to internet inquiries and sales calls with knowledge acquired by communicating with all departments.
Learned all of our make models trims and packages to assure clients needs.
Managed sales client profiles, answered client inquiries quickly and leads instantly to assure.
Generate sales appointments for customers to meet with Senior Management.
Communicated between management, sales, and client to make sure clients needs were met.
Answered chats and multitasked with phones and salesmen management to assure business.
Created an appointment list daily for sales management to assure a smooth sale.
Created client retention list and generated future relationship sale or lease with previous.
Made 200+ outbound follow-up calls to our prospects daily, maintained lease contracts and followed through with service appointments or client needs after purchase to guarantee.
Succeeded and excelled in client appointments and retention being the top BDC manager.
BDC Manager Resume
Objective : Motivated BDC Manager with 4+ years of leadership and administrative experience. Highly skilled at working independently or within team-oriented environments while utilizing excellent organizational, analytical and interpersonal skills Extremely honest and ethical, with a commitment to ensuring confidentiality. Ability to use excellent communication skills to develop successful relationships with individuals of all backgrounds and ages.
Skills : ADP, Epulsetrak, Dealer Socket, and Elead CRM And DMS Systems And Troubleshooting Such Systems Auto Inventory Management And Marketing Systems, Including HomeNet And VAuto Microsoft Windows Based Systems Diagnosing And Repairing Minor Software And Hardware Issues Software Installations Basic Computer Networking
Overseeing all BDC internet daily operations and management including the centralized call center.
Designed and updated auto dealership website social media, including Facebook, Twitter and Google Plus.
Troubleshooting CRM, inventory management systems, computer hardware, and other software.
Training of staff regarding the sales process, product knowledge, computer software, etc.
Designing and editing the banners, videos, and other media for web-based and social media advertising.
Ensuring the accuracy of vehicle information on all online sources (i.e. Price, mileage, trim, etc).
Overseeing all operations of a BDC call center including incoming sales calls, outgoing follow up calls and internet leads within the business development and call center.
Maintaining and monitoring daily, weekly, and monthly goals set by the dealership.
Following script and guidelines set by the dealership on both incoming and outbound calls.
BDC Manager Resume
Summary : An assertive, BDC Manager who loves to sell, thrives in a fast-paced environment. Hard working and energetic Sales Manager and top-rated sales associate with more than 15 years experience leading dynamic sales teams in fast-paced markets. Skilled at leading cohesive sales teams to consistently achieving aggressive goals.
Skills : Microsoft Office, Microsoft Office, Customer Service Experience, Medical Office Procedures, Computer Savvy, Internet Savvy, Internet Savvy, Administrative, Call Center Experience, Supervisory, Cash Register, Customer Relations, Cash Handling, Medical Terminology, Administrative, Dealersocket CRM, Elead1one CRM
Gained control of service lane traffic, service advisor RO count and increased service appointment count by over 100% in 2 calendar years.
Worked closely with the General Manager to deliver exceptional numbers from our business development department.
Assisted with building a BDC department for the store and assisted with the store's success in bringing our numbers up.
Hired, trained and motivated new employees for the nature of developing business.
Called all BDC and sales rep appointments every morning to solidify appointments for the store.
Created schedule for the BDC team and sales staff. Assisted with receptionist coverage to make sure we have someone in the front at all times.
Delivered professional training for new hires in the sales department such as phone etiquette, and how to greet and talk to the customer.
Assisted with delivering the last paperwork and checked when an employee no longer works for the company.
Sales Consultant/BDC Manager Resume
Objective : BDC Manager with 2 years of experience is looking for a full-time position in a fast-paced and friendly environment with opportunities for growth and advancement.
Skills : Typing, Microsoft Office, Customer Service, Mangement, Sales Management
Managed the incoming requests from potential customers, handled their concerns and questions as well as present them with the best solution to their needs.
Generated new business and convert them into regular accounts.
Educated the customer on terminology, policies, and procedures anticipated delays and any additional information needed to increase customer satisfaction and improve profitability.
Contacted new and existing customers to discuss current sales promotions.
Responded to inbound phone calls and internet inquiries to develop customer trust and generate customer visits.
Followed-up with customers to ensure satisfaction and produce referrals.
Performed all other customer care duties as assigned.
Assisted corporate office hr department with employee new hire paperwork and issues.
BDC Manager Resume
Objective : BDC Manager with 3 years of experience is seeking the opportunity to move my career forward while using my vast skills base to help others and become an asset to your business.
Managed 4 BDC reps, 2 delivery specialists, 2 greeters while increasing the sold units by 50% within the first 60 days.
Increased leads to show ratio to 52%. Responsible for contracting with lead providers that will provide the best leads and monitored their progress.
Disputed leads when necessary. Provided weekly reports to the Owner/GM and monthly reports to General Motors.
Tagged special vehicles to spotlight their features on our website and with third-party vendors.
Monitored pricing errors on the website. Created email blast on a monthly basis to send out to customers in the database that will generate new business.
Developed call and email scripts. Set up a 180-day process for incoming internet leads and phone calls.
Chaired weekly sales and training meetings aimed at providing leadership and guidance to succeed.
Created a delivery team that is responsible for providing all new and pre-owned customers with OnStar activation, remote link, activating the customer's Bluetooth, showing all the features in their vehicle, providing a tour of the dealership including the service area and extensive CSI follow up for both sales and service.
BDC Manager I Resume
Summary : Goal-directed, results-oriented BDC Manager with 12 plus years of experience and with a strong customer service background. A skilled communicator, persuasive, and adaptable. Self-motivated with high energy, initiative, and focus. Keen insight into the needs and views of others- able to listen and identify issues or problem areas and form innovative solutions. Professional, personable, and articulate in the presentation.
Skills : Communication, Negotiation, Facilitation Problem Solving, Decision Making Program Management, Assessment Client, Community Relations Documentation, Writing Presentations, Training Flexible, Assertive, Adaptable.
Maximizing sales and profitability, answering and distributing the leads, oversee sales specialists and make sure they are following up with customers accordingly, provide training to new hires on the sales team.
Maintaining knowledge of current sales promotions and inventory to assist in meeting individual goals, as well as, goals set as a department.
Handling all shift scheduling for the department to ensure appropriate coverage.
Supervising the department and train employees to ensure monthly goals are met and productivity is improving.
Utilizing computer skills within the internet department to manage customer.
Utilizing sales skills to set appointments with daily phone ups, campaign.
Handling all incoming phone calls, responding to all new internet leads, used equity mining tool and monthly email blast to potential customers.
Confirming all sales appointments, and long-term follow-up.
BDC Manager Resume
Headline : Self- motivated BDC Manager with 5 plus years of experience and with excellent verbal and written communication skills and strong computer and CRM experience. I am hardworking and efficient at resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Skills : Customer Service, Hospitality, Oral And Written Communication, Customer Rapport, Networking, Management Collaboration, Proficiency With CRM Systems, Research Sale Leads, Interpersonal, Client Development, Self-motivated, Extremely Organized, Business Development, Strong Verbal Communication, Data Entry, Staff Development, Team Leader
Delivering a high level of service to clients to both maintain and extend the relationship for future business opportunities.
Contacting the customers as soon as issues arose to immediately find a resolution before the problem escalated.
Organizing the company files and creating a support system to decrease workload and increase the productivity of account managers.
Asking appropriate open-ended questions to discover prospects needs and requirements.
Maintaining an extensive knowledge of competitors, their offerings and their presence as an assigned territory.
Ensuring the workload and workforce objectives are met to meet the demand of ever-changing aggressive management campaigns.
Implementing five9 BDC software/increasing our productivity by 20% with predictive dialing.
Ensuring resource schedules were maintained and call response times acceptable.
BDC Manager Resume
Objective : BDC Manager with 3 years of experience is seeking to obtain a challenging position offering an opportunity to utilize my skills, as well as provide opportunities for growth and development.
Skills : Customer Service, Sales, Basic Computer, Money Handling, Money Management, Receptionist, Event Planning, Event Coordination, Marketing, Market Research, Marketing Strategy, Online Marketing, Direct Marketing, Direct Mail, Resident Retention, Organizational, Dependable, People Person, Organizational, Conflict Resolution, Team Player, Team Development
Assisted in the hiring process, filtered resumes for potential candidates, trained new employees, motivated others and helped to promote a positive atmosphere.
Responsibilities included generating most showroom traffic through online lead providing services, as well as following up with previous guests who either bought a vehicle or had serviced a vehicle through the business.
Assisted with extra hands-on customer service during guests buying experience, especially during rushes, double/triple booked appointments, etc.
Assisted salespeople by touching base with their potential buyers to ensure all their needs were being met and questions answered.
Answered phones, booked and rescheduled appointments, made daily call logs with a set goal of at least 100 phone calls each day.
Developed marketing advertisements, organized activities, and events for the team.
Maintained an owner follow-up system that encourages repeat business and referrals.
BDC Manager Resume
Objective : BDC Manager with 4 years of experience is seeking a management position where I am able to use my customer service, sales, and marketing skills to grow the Business Development Department, create new opportunities for the company and enhance customers overall experience.
Skills : Microsoft, Excel, Appointment Scheduling, Customer Service, Type 45 Wpm, Analytical, Adaptability, Willing To Learn, Self-Motivated
Overseeing the BDC department and reception staff ranging from 5-8 employees.
Creating and maintaining the campaigns to properly follow up with the internet, phone and walk-in opportunities.
Training and mentoring the reps/sales persons in CRM use, sales process, and follow-up process.
Working closely with digital marketing and Ad companies to ensure proper specials and events are communicated throughout all correct platforms.
Ensuring that the dealer is using most beneficial vendors at competitive prices to maximize ROI.
Responsible for managing and creating all new and existing customer relationships in the tri-state area.
In charge of responding and determining the appropriate automotive needs for online customer inquiries.
Demonstrate constant professionalism while negotiating the various terms of automobiles, including calculations for leasing or financing.
Attending the weekly sales meetings to ensure company objectives, planned activities and customer reviews are properly met.
BDC Manager Resume
Summary : High-spirited, driven BDC Manager with 9 plus years of experience and who is self-motivated and apt. Experienced customer service professional with leadership and relationship-building capabilities seeking a position where my knowledge and talent can lead to potential growth.
Skills : Office Management, Typing, Management, Customer Service, Training & Development, Business Development, Transportation, Transcription, Office Administration, Manager, Word, Excel, Recruiting, Call Center, Call Center Management, Hospitality, Marketing, Hiring, Logistics
Demonstrating the ability to manage and train fellow employees in a sales environment.
Answering telephones in a timely manner and directed the customers to the designated department.
Exemplifying strong skills in the use of Microsoft Word, Excel, and outlook.
Setting and achieving high goals in order to bring multiple customers into the dealership.
Creating and setting multiple advertisements on our website as well as various other vehicle websites.
Tracking numerous metrics provided from systems to stay in line with corporate-mandated levels regarding conversion percentage, leading to opportunity conversion, e-leads to final sales and many more.
Managing the online customer request for a vehicle.
Setting appointments for the customer to meet with a sales associate in order to obtain a vehicle.
Making approximately 200+ phone calls (the corresponding email following all phone call).