Benefits Counselor Resume Samples

A Benefits Counselor manages the company’s employee group benefit and retirement programs. Typical duties listed on the Benefits Counselor Resume include the following – educating employees about medical, vision, life and disability benefit plans; facilitating resolutions pertaining to insurance claims and coverage; serving as primary source to staff on various benefit issues, delivering presentation and conducting workshop for union members, assisting field staff in negotiations; and establishing indispensable relationship with community social services.

A well-drafted resume mentions the following skills and abilities – knowledge of medical insurance plans, proficiency with MS Office suite and other related programs, the ability to explain complex concepts in simple terms, and immense experience in various lines of benefits program including health, accident, life insurance, employee compensation and so on. A Bachelor’s degree in human resources is a must, though some companies expect Master’s qualification from their applicants.

 

Benefits Counselor Resume example

Benefits Counselor Resume

Headline : To obtain a challenging position with a government entity which would allow to apply extensive skills obtained throughout my Human Resources professional career and educational background.

Skills : Power equipment trained, outlook, excel.

Description :

    1. Created comprehensive weekly Excel reports to record and track staffing; including vacancies, organizational units, cost centers.
    2. Coordinated with internal departments for the creation of Personnel Notification Forms in order to create job listings and fill vacancies.
    3. Served as liaison between Houston office and Corporate Headquarters for approval and clarification of new job justifications and postings.
    4. Responded to job classification inquiries, performed audits, assisted managers with paperwork for reclassifications of employees.
    5. Presented health and financial benefits packages during weekly new hire orientations; including health, dental, vision, disability, flex accounts.
    6. Served as a facilitator for new hire orientations and coordinated orientations with Houston office and Corporate Headquarters.
    7. Presented group health plan benefits information and plans changes to employees at annual open enrollment seminars.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Assistant


Benefits Counselor II Resume

Headline : An analytical individual adept at resolving complex issues under pressure of deadlines. A critical thinker who addresses customer support issues quickly and consistently exceeds standards.

Skills : Microsoft Office, Filing, Copying, Answering Phones.

Description :

    1. Actively maintained current knowledge of applicable state and federal regulations for disability and healthcare benefits.
    2. Contributed to and participated in community education and risk assessment projects to promote understanding, prevention, and treatment.
    3. Observed strict HIPPA confidentiality guidelines. Cooperated with outside agencies and organizations.
    4. Established and maintained positive relationships with government program administrators, families, patients, healthcare providers, physicians.
    5. Counseling and administering public and private benefits.
    6. Provided excellent customer service to participants, audited participant's accounts, processed web inquires and processed claims.
    7. Encouraged and helped people apply for Adult Basic Health Insurance, CHIP, and Medicare/Medicaid.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts


Benefits Counselor/Executive Resume

Headline : A Senior level Human Resources position that allows to leverage understanding of HR policy and procedure to make an immediate and substantive contribution to the growth and success.

Skills : Microsoft Office, Procedures, ADP Payroll.

Description :

    1. Hosted numerous call centers, including GE's enrollment center.
    2. Assisting GE employees with questions about benefits and eligibility issues.
    3. Served as a benefits counselor, assisting with all aspects of employee benefits.
    4. Managed benefits explanation and enrollment, determined eligibility and resolved all employee benefits issues.
    5. Monitored and trained peers in customer service and empowerment. Made reasonable procedure exceptions to accommodate unusual customer requests.
    6. Provided accurate and appropriate information in response to customer inquiries.
    7. Demonstrated mastery of customer service call script within specified time frames.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
International Politics

Benefits Counselor/Co-ordinator Resume

Summary : Talent for proactively identifying customer needs and presenting appropriate company product, services, and solutions. Proficient in Microsoft Office Typing speed of 60-65 wpm.

Skills : Microsoft Office, Microsoft Excel.

Description :

    1. Answered incoming 800 lines regarding Plan administration, eligibility, qualifying life events, enrollment and Correspondence processing, and billing.
    2. Assisted Healthcare Advocate with outbound calls for concurrent review cases to request clinical and obtain/verify discharge dates.
    3. Providers to verify a patients' medical procedure and assist in the medical review process conducted by a Case Manager.
    4. Completed Pre-Certification checks for eligible members as well as a demographic screening of participants by providers.
    5. Interaction with offices such as HR Departments, insurance carriers, Client Benefits and other 3rd party Administrators to resolve participant issues.
    6. Provided Customer Service response to web inquiries.
    7. Acted as the Subject Matter Expert (SME)/Supervisor for seasonal employees.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Benefits Counselor III Resume

Summary : To obtain a position with a growth-oriented company offering opportunity for advancement and professional development.

Skills : Communication, Computer and people.

Description :

    1. Act as benefit subject matter expert by fielding questions from employees and retirees including required research and timely resolution.
    2. Facilitate the entire retirement process, all questions, and issues regarding employee Defined Benefit and Defined Contribution 401(a) Pension Plans.
    3. Assist in the annual plan design, communication strategy and development, employee coaching, and system modifications.
    4. Benefits point person for Network mergers and acquisitions including all related communication, on-boarding, and project coordination.
    5. Coordinate and perform the annual Paid Time Off (PTO) electronic allocation.
    6. Supervise team members through the required audits and necessary research.
    7. Perform system manipulation and official download processing for all eligible Network employees.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Benefits Counselor/Representative Resume

Summary : An accomplished employee benefits practitioner, with experience with both large companies and small, trained in some of the top law firms in the desiring a position.

Skills : Data Entry, Typing, Teamwork, Communications.

Description :

    1. Represent clients in a broad range of employee benefits and matters, including healthcare plans, disability and group life plans, workers' compensation.
    2. Serve as benefits counsel for two Atlanta-based law firms. Dental plans, both defined benefit, and defined contribution retirement plans.
    3. Establish, monitor and ensure compliance with applicable laws for plans and plan sponsors.
    4. Monitor costs of programs, and negotiate with insurance carriers.
    5. Restructure and administer contracts for two Nashville healthcare companies.
    6. Business transactions, corporate governance, risk management, contract negotiations, drafting.
    7. Counsel in issues relating to the Patient Protection and Affordable Care Act.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
J.D. In Law

Sr. Benefits Counselor Resume

Summary : Medical billing experience with a strong knowledge of medical terminology, ICD-10 and CPT coding. Proficient in a variety of practice management systems, report creation and data posting.

Skills : Microsoft Office, Administrative Support, Filing, Receptionist.

Description :

    1. Reach out to uninsured and obtain all demographics with up to date information to assist with enrollment linkage into the affordable health plans.
    2. Schedule one on one to educate the patients about affordable coverage options available to them.
    3. Prepare statistics on billable and non-billable services for Executive Management.
    4. Created new appointments, answered incoming calls, confirmed patient appointments and managed patient flow during practice hours.
    5. Collected co-pays, deductibles, and balanced daily financial cash logs.
    6. Acquired insurance authorizations for procedures and tests ordered by the attending physician.
    7. Provided administrative support for physicians, minimizing patient wait time.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Benefits Counselor/Analyst Resume

Summary : Seeking employment with a company in the customer service field that will allow to use experience and qualifications to utmost ability and build a lasting career.

Skills : Technical Skills, Project Management.

Description :

    1. Counseled and informed university employees regarding health, FSA, life, disability, and retirement plans.
    2. Provided weekly new employee presentations. Used HRMS (PeopleSoft) to research and update employee data.
    3. Acquired good working knowledge of payroll administration.
    4. Created matrix to document allowable mid-year benefits changes by researching all plan documents and government regulations.
    5. Advocated for formal policies and procedures, took the lead to research source information, create documents and finalize with management.
    6. Volunteered to mentor and train new benefits counselors and created a new training program.
    7. Attention to detail and giving correct information all in a timely manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Psychology

Lead Benefits Counselor Resume

Summary : Management Specialty Dedicated employee benefits professional with more than experience providing critical and accurate information on benefits. Excel in analyzing benefits programs, identifying cost containment.

Skills : MS Office, Technical Skills.

Description :

    1. Responsible for providing critical and accurate information on benefits, claims and policy issues on all voluntary products.
    2. Adept at assisting customers in the resolution of problems and documentation of the same.
    3. Effective in scheduling enrollment meetings with worksite managers under time constraints.
    4. Ensuring compliance with all federal and state regulations and procedures.
    5. Achieved required enroller sales credits six out of the last seven years.
    6. Selected for enroller bonuses for multiple years.
    7. Maintained a superior quality rating of Business Quality Index, meeting and exceeding goals.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Insurance Administration

Associate Benefits Counselor Resume

Summary : Seeking a position in Sales or Customer Service where extensive experience will be further developed and utilized.

Skills : Bilingual Spanish, Management, Benefits Administration.

Description :

    1. Enrollment and Administrations counselor. Experience in medical and voluntary benefits coverage.
    2. Experience in providing counseling services related to medical benefits.
    3. Experience and knowledge of group enrollments and worksite insurance.
    4. Offered a range of benefit options to clients and helped them understand the complex features of wellness plans.
    5. Provided information on varied rates and maintained customers' information in the electronic databases.
    6. Sold indemnity products to new customers as well as informed them about family coverage plans.
    7. Advocated for web-based presentations for new employees.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Benefits Counselor Resume

Summary : Procedures and quality control in the healthcare field. Proficient in patient record security, computer usage, and safety procedures; skilled in customer service, and radiologic equipment maintenance.

Skills : Outlook, Microsoft word, Citrix.

Description :

    1. Communicated benefits to employees. Facilitated the process between the company and employees.
    2. Licensed in multiple states. Also, maintain healthy relationships with brokers.
    3. Successfully managed over 80 accounts within the first two years.
    4. Help clients with the eligibility on Medicare and Medicaid and retirement questions Public benefits. 
    5. Private benefits community support programs, housing assistance.
    6. Inbound calls, explain the benefits and features of FSAFEDS. Reprocessing and process claim fir FSAFEDS.
    7. Accomplished a close ratio of 80% or higher of applicants interviewed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA