Description :

1. Engaged with customers via phone and in-person to provide detailed information about billing inquiries and services.
2. Maintained accurate records of customer interactions, ensuring all inquiries and complaints were documented.
3. Resolved billing issues by processing refunds, adjusting bills, and facilitating exchanges as necessary.
4. Verified that all changes made effectively addressed customer concerns and improved satisfaction.
5. Calculated service charges, collected payments, and coordinated billing arrangements with customers.
6. Reviewed billing policies to confirm coverage for services and procedures, ensuring compliance with regulations.
7. Collaborated with team members to enhance service delivery and improve overall customer experience.

Experience

2-5 Years

Level

Junior

Education

BSBA

Description :

1. Managed billing inquiries from customers, insurance companies, and attorneys, ensuring compliance with industry standards.
2. Processed refunds and account adjustments, resolving discrepancies efficiently.
3. Monitored accounts to ensure prompt resolution of customer concerns, collaborating with insurance providers and healthcare professionals.
4. Reviewed call reports and provided insights to improve service delivery and operational efficiency.
5. Developed training materials and conducted staff training on billing software and protocols.
6. Handled customer complaints in accordance with established procedures, enhancing service quality.
7. Reviewed and adjusted billing invoices, ensuring accuracy and customer satisfaction.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Managed billing inquiries and resolved customer disputes efficiently, ensuring high satisfaction levels.
2. Documented all customer interactions, maintaining accurate records for future reference.
3. Processed customer orders and inquiries, providing timely and courteous assistance.
4. Educated customers on billing services and pricing structures, enhancing their understanding.
5. Provided technical support for billing-related issues, assisting customers with account access and updates.
6. Collaborated with internal teams to address and resolve complex billing issues effectively.
7. Trained new staff on billing procedures and customer service best practices.

Experience

7-10 Years

Level

Senior

Education

BBA

Description :

1. Managed inbound calls for billing inquiries, ensuring accurate information and timely resolutions.
2. Processed patient payments, verified insurance details, and handled refund requests efficiently.
3. Developed and implemented billing policies to enhance operational efficiency and compliance.
4. Maintained up-to-date knowledge of Medicare and Medicaid regulations to ensure adherence.
5. Utilized CRM software to track customer interactions and improve service delivery.
6. Collaborated with cross-functional teams to streamline billing processes and enhance customer experience.
7. Generated detailed reports on billing activities and customer feedback for management review.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Responded to customer inquiries regarding billing statements and payment options, ensuring clarity and satisfaction.
2. Tracked and fulfilled customer-specific reporting requirements, enhancing service delivery.
3. Documented conversations accurately on invoices to maintain clear communication records.
4. Utilized active listening and questioning techniques to facilitate effective telephone communication.
5. Processed customer payments and established payment plans to accommodate financial needs.
6. Updated account information by recording insurance details provided by customers.
7. Collaborated with internal teams to ensure timely resolution of customer requests and high-quality service.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Managed all aspects of billing inquiries and insurance claims processing, ensuring compliance with payer requirements.
2. Responded to patient account inquiries with professionalism, maintaining positive relations and trust.
3. Coordinated with insurance companies and healthcare facilities to track claim payments and resolve denials.
4. Processed account receivable information, including payments, discounts, and adjustments accurately.
5. Maintained up-to-date knowledge of insurance regulations and HIPAA standards to protect patient privacy.
6. Guided customers on debt repayment strategies, tailoring solutions to individual financial situations.
7. Executed administrative tasks for accounts, including address changes and account reconciliations.

Experience

7-10 Years

Level

Senior

Education

BA

Description :

1. Managed patient and payer inquiries, ensuring timely resolution of billing issues and account discrepancies.
2. Executed accurate and timely billing for Medicare, Medicaid, and commercial claims, adhering to compliance regulations.
3. Utilized knowledge of medical terminology and billing procedures to optimize reimbursement and maintain accurate records.
4. Oversaw administrative tasks for clinical staff, enhancing operational efficiency and service delivery.
5. Coordinated provider appointment schedules and assisted in performance reviews and policy implementation.
6. Acted as a liaison between patients, providers, and insurance companies, tracking authorizations for managed care plans.
7. Consistently supported initiatives to improve the customer experience and streamline billing processes.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Managed incoming calls from customers, addressing billing inquiries and resolving issues promptly.
2. Maintained accurate customer records and updated billing information in the system.
3. Processed payments and issued refunds, ensuring compliance with company policies.
4. Conducted thorough account reviews to identify discrepancies and recommend adjustments.
5. Developed budget plans for customers with outstanding balances, enhancing payment compliance.
6. Utilized active listening and problem-solving skills to de-escalate customer complaints effectively.
7. Provided comprehensive support for account activation, maintenance, and deactivation as needed.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Managed 50-80 incoming calls daily, addressing billing inquiries from patients and insurance companies.
2. Collaborated with patients and insurance representatives to resolve discrepancies and payment issues.
3. Reviewed accounts for accuracy in demographic and insurance information, ensuring correct billing.
4. Processed incoming correspondence, sorting authorizations, denials, and appeals for the billing department.
5. Verified and updated insurance information, ensuring accuracy in subscriber details.
6. Educated customers on promotions and discounts related to services offered.
7. Accurately entered ICD-10 codes to ensure proper billing to insurance providers.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Managed billing accuracy for client accounts, ensuring timely invoicing and payment collection.
2. Reviewed and corrected billing statements, resolving discrepancies to maintain client trust.
3. Communicated with clients regarding billing inquiries, providing clear and accurate information.
4. Documented all account activities, including payment history and adjustments, in the billing system.
5. Ensured compliance with HIPAA and other regulations while handling sensitive billing information.
6. Resolved customer billing complaints efficiently, enhancing overall customer satisfaction.
7. Consistently recognized as a top performer for achieving high first-call resolution rates.

Experience

7-10 Years

Level

Senior

Education

BS