Body Shop Manager Resume Samples

Description :

1. Managing all aspects of daily operations, production, front office, and vendor/customer/employee relations.
2. Daily activities included, but were not limited to, supporting a team of 17 employees with their daily duties while maintaining employee engagement, quality, safety, cost efficiency and customer service standards.
3. Providing coaching and new hire training when necessary, managing the disposal of hazardous waste materials.
4. Adhering to the bay area air quality and EPA standards, parts management (ordering, returning, organizing, receiving, stocking, inventory, parts reconciliation, documentation, and cost management).
5. Estimating and managing work orders, maintaining and developing relationships with vendors and partners.
6. Running various errands to ensure logical and high impact activities were being organized allowing us to meet deadlines and expectations.
7. Maintaining the employee morale and increasing production through employee appreciation and performance.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Managing the day to day operations of the high volume auto body repair facility.
2. Assessing and estimating all vehicles in the shop while maintaining/building relationships with most major insurance carriers.
3. Responsible for all purchasing – materials, parts, etc. as well as creating/generating reports to manage effectively.
4. Focussing on quality control of all vehicles while maintaining 100% customer satisfaction.
5. Coordinating/facilitating all DRP/TLC program procedures and processes and assured 100% compliance.
6. Presently maintaining 100% customer satisfaction with all insurance companies and maintain a tier 1 rating with Allstate.
7. Reviewing and negotiating all vehicle estimates with third –party and freelance appraisers.
8. Troubleshooting the vehicle electronic systems and resolving to utilize the computer technology.
9. Writing estimates for walk-ins and developing the good customer relationships for up-selling.

Experience

10+ Years

Level

Consultant

Education

Business Administration

Description :

1. Leading a strong technical team to operate in an effective manner while maintaining high standards of quality and workmanship.
2. Monitoring several key indicators, including daily production statistics and regional benchmarks in order to achieve productivity projections and meet our customer's expectations.
3. Developing estimates by costing parts, supplies, and labor, calculating customers payment, including deductibles.
4. Preparing Work Orders (WO) by describing repair and replacement services required, obtaining approval signatures, entering WO into work management system.
5. Enhancing the body shop reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
6. Ensuring that all injuries are immediately documented and called into the human resources department.
7. Ensuring that work areas are kept clean and safe and that employees operate under safe working conditions.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Communicated with customers regarding vehicle issues and potential repairs.
2. Developed and maintained strong and clear communication and rapport with insurance companies.
3. Operated and managed the body shop, ordered all materials and parts needed to repair vehicles.
4. Marketed the repair services, managed all accounts, made sure all vehicles were repaired back to factory standards.
5. Managed all shop operations as well as managing three collision repair technicians, two Paint Technicians, three Paint Prep Technicians, and one Assistant Manager.
6. Assessed, estimated, ordered parts for, and repaired the cosmetic and drove train damages to heavy trucks, vans, personal trailers, motorcycles, buses, military equipment, and passenger cars and trucks.
7. Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair, and vinyl decal installation.
8. Monitored and maintained paint supplies, tools, and materials for day to day shop operations.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Facilitated repair cost negotiations between insurance companies and body shop.
2. Ensured completed repair orders were properly documented and closed out.
3. Aided in the proper and full collection of payments from insurance companies and other responsibilities.
4. Reviewed all repair work to ensure that vehicle was repaired per estimate.
5. Ensured that customers were satisfied with the quality of repairs done to their vehicle.
6. Responsible for reducing expenses and streamlining operations while maintaining the same quality level.
7. Ensured a safe and clean working environment for all employees and customers.
8. Initiated and implemented a new process development to minimize staff downtime and improve the overall quality of work.
9. Coordinated and negotiated with distributors.
10. Managed the POS of all shop parts and contamination control products.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Oversaw and maintained the highest quality workmanship over two body techs (and one helper) and two painters.
2. Contacted the insurance companies for the customer to go overestimate and additional damage found during the teardown of the vehicle.
3. Performed managerial duties which include making sure technician have jobs and estimate to perform repairs on wrecked vehicles.
4. Performed payroll for employees to include 3 body technicians, a painter, and office employees.
5. Administered all estimates of potential and incoming jobs, along with working with multiple insurance companies and regulations.
6. Maintained all business aspects including employee pay, body shop supplies, inventory, including weekly and monthly reports.
7. Maintained proactive lines of communication with suppliers and insurance companies.
8. Managed incoming jobs from beginning to completion including insurance authorizations, part orders, and customer contact, tracking job at all times to ensure timely completion and be able to handle multi-line phones.

Experience

10+ Years

Level

Consultant

Education

BBA

Description :

1. Prepared auto body estimates [using CCC one pathways estimating software], billing system [using Reynolds Reynolds program], ordered all parts to include OEM, aftermarket recycled assemblies.
2. Scheduled customers. Coordinated and worked with all insurance companies and rental car services.
3. Identified and explained the hidden damage in insurance and customer relations.
4. Oversaw the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
5. Oversaw all repairs to improve efficiency, cycle time. Ensured that facility met environmental, health, quality standards and was in compliance with state regulations.
6. Prepared and reviewed the operational reports and schedules to ensure accuracy and efficiency.
7. Monitored the facility to ensure that it remains safe, secure, well maintained and profitable.
8. Planned and administered control budgets for contracts, equipment, and supplies.

Experience

5-7 Years

Level

Executive

Education

High School

Description :

1. Opened the repair orders once received from insurance company and customer.
2. Worked with insurance adjusters and assisted customers with filing insurance claims and maintained contact with customers and insurance agencies.
3. Provided customers with accurate cost estimates and addressed customer complaints in a professional manner.
4. Inspected vehicles after work were performed prior to customer pickup and ensured that all vehicles were properly cleaned after work was completed.
5. Ensured that manufacturing specifications were followed to keep warranties valid and reviewed part repairs and maintained shop records of replacement parts ordered.
6. Wrote estimates, scheduled appointments, billing, scheduled rentals, tore down vehicles, worked with direct repair insurance companies as well as nondirect repairs insurance companies.
7. Worked with independent appraisers and fleet companies.
8. Followed company procedures to maintain a work environment in a neat and orderly condition.

Experience

2-5 Years

Level

Junior

Education

College

Description :

1. Developed a new process for employee evaluation which resulted in marked performance improvements.
2. Communicated effectively with customers on future problems and repairs that might need to be addressed.
3. Removed dents, filled in cracks and painted the car exteriors to restore appearance and condition.
4. Managed the front counter, including answering the phone and opening and closing the shop.
5. Responsible for estimating and implementing repair plans for each vehicle.
6. Responsible for coordinating and evaluating parts and collision center needs.
7. Oversaw cohesive dealings with each department of the dealership and external stakeholders.
8. Concentrated a high commitment to quality control and building strong customer relationships.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Responsible for estimating and implementing repair plans for each vehicle.
2. Responsible for coordinating and evaluating parts and collision center needs.
3. Handling the day to day activities from running morning release meetings and coordinating production as necessary and writing estimates as needed.
4. Ensuring that DRPs are handled in a timely and tactful manner.
5. Coordinating and ensuring an even workflow among sales, services, and parts departments.
6. Working closely with service and parts directors to ensure that all departments are running smoothly and maintain their level of profitability.
7. Handling all technician concerns and assure that all departments are operating in a safe environment. 
8. Recommending or initiating the personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
9. Computing the estimates and actual costs of factors such as materials, labor, and parts.

Experience

5-7 Years

Level

Executive

Education

College