Branch Manager Trainee Resume Samples

Description :

1. Ensuring positive customer experience, making Hertz #1 in car rental company.
2. Upholding the company standards by ensuring cars are presentable to customers.
3. Cleaning and servicing the facilities/vehicles to ensure customer satisfaction.
4. Conducting the outbound calls, following-up sales meetings and new business opportunities.
5. Working efficiently in a global business culture and in an international matrix organization.
6. Providing a quality customer service experience to the valued Hertz customers.
7. Interfacing with vendors such as body shops, dealerships, and insurance agents.
8. Following all company safety policies and procedures and protect company assets.
9. Perform phone skill coaching so as to achieve branch quality scores of at least 70%.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. As a branch manager trainee, my job duties included but were not limited to, the supervision, training, and development of other employees, business development, underwriting, delinquency control, and branch support.
2. Provided guidance to ensure staff complied with company policies/procedures and state/federal law.
3. Assisted the Branch Manager in identifying, selecting, training and developing an effective staff.
4. Built and maintained strong solid relationships with clients (individual business) and employees.
5. Actively supervised staff to control arranging for repayment and/or settlement of accounts according to company policies/procedures and applicable collection laws.
6. Build and maintain a clientele through effectively taking, processing, underwriting and closing loan applications.

Experience

7-10 Years

Level

Senior

Education

Business Administration

Description :

1. Engaged directly with prospective customers to determine specific needs in terms of car rentals.
2. Offered vehicles, coverage, and optional services to customers as well as explained specific benefits.
3. Elaborated rental contracts according to specific requests from customers.
4. Supported the achievement of location sales and margin goals through teamwork and strategy application.
5. Contributed to sales expansion with marketing efforts to referral sources (body shops, car dealerships, etc. ).
6. Drove and picked up customers from requested locations as an added benefit in order to attract a higher volume of business.
7. Assisted the location manager with billing issues and processing payments.
8. Kept track of customers contacted via phone through a log file to ensure a positive customer experience.
9. Kept track of daily refuel expenses (price per gallon, coded area, and vehicle unit number) in excel spreadsheets for the end of month reporting, utilized by management/projections.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Provided excellent customer service to both retail and replacement clients.
2. Processed rental agreements both manually and electronically and updated contracts accordingly.
3. Updated and filed daily reports of business for the office that was audited routinely.
4. Assisted in fleet management decisions to ensure our customers and business partners had vehicles ready when necessary.
5. Served as liaison between customers, body shops, and insurance companies during vehicle rentals to ensure any customer complaints or billing issues were resolved.
6. Protected company assets and cleaned and maintained company property.
7. Prepared estimates for rentals for customers and body shops according to their requests.
8. Established strong relationships with customers and body shops in order to increase business.
9. Utilized various office equipment including printer, fax machine, copier, scanner, and multi-line telephone.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Networked with a local heating and air conditioning businesses by meeting their demand for equipment and ductwork through orders placed for immediate delivery or as a counter walk-in order.
2. Ran a small business locally as part of a larger overall market, taking direction from headquarters.
3. Led a team of employees in a warehouse environment where I shipped, received, and prepared orders, as well as the front counter environment where I supervised, offered assistance, collaborated to solve advanced problems, and made staffing and operational process implementations to streamline our work and build upon our success.
4. Took an active role in purchasing, verifying, and stocking parts, metals, and equipment.
5. Respectfully delegated tasks, problems, and solutions to the appropriate employee.
6. Made compromises with employees and between employees. Fulfilled rush order situations, and made frequent sacrifices on profit to create a real bond between our high volume and high-value customers.
7. Exceeded a business goal of 3 million in sales to 3.35 million YTD to form our most profitable and highest gross revenue year since 2008.
8. Actively managed and monitored building, warehouse, and real estate, and designed both warehouse stock space and retail schematics to benefit our sales, our products, our process, and our customers.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Developed and executed integrated sales, relationship, and credit strategies that are aligned with area business plan to achieve desired revenue, expense and service goals.
2. Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals.
3. Supported portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and client acquisitions.
4. Drove individual production goals with target clients and outbound sales activities, including building a referral network and relationships with internal partners and external contacts.
5. Drove outbound sales activities including representing Citi and building partnerships in the community.
6. Led the hiring process and coordinated performance management, compensation, and communication and employee evaluation of branch staff.
7. Administration duties (legal, paying bills, bank deposits, filing, insurance updates).

Experience

7-10 Years

Level

Management

Education

MBA

Description :

1. Consulting with customers about financial objectives and monitor through the lending cycle.
2. Underwriting and provide loan solutions for short and long-term planning.
3. Monitoring the delinquency and sales targets on a monthly basis using various strategies for higher production.
4. Assisting in coordinating community events for marketing and company exposure.
5. Processing and verifying all legal documents, repossessions, credit counseling, and insurance claims.
6. Conducting the collection activities using various methods of research and platforms.
7. Managing the billing and supervising the employees to ensure branch performance and growth.
8. Providing leadership and training to a team of personal loan specialists.
9. Directing the consumer lending, including business development and sales, credit underwriting and client servicing.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
2. Upheld the company standards by ensuring cars are presentable to customers.
3. Cleaned and serviced the facilities/vehicles to ensure customer satisfaction.
4. Applied problem-solving skills in order to de-escalate customer service issues, maintain customer satisfaction and promoted repeat business.
5. Assisted in increasing current years sales by 30%, compared to previous year.
6. Increased repeat customers and businesses, based on customer satisfaction and service ratings.
7. Ensured alignment with the Permatreat business model and guidelines, including implementing company programs and initiatives.
8. Assisted customers in making financial decisions to help them achieve their financial goals.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Demonstrating consistent and effective leadership through the supervision and development of employees.
2. Preparing and submitting financial reports to monitor loan volume and delinquency.
3. Managing the employee compliance to sustain company integrity and auditory regulations.
4. Proactively underwriting and closing the loans to contribute to total direct loan growth, return on assets (ROA), and decrease delinquent accounts.
5. Exhibiting superior customer service to help retain customer business and maintain customer loyalty.
6. Negotiating and setting up business opportunities with local dealers to enhance market productivity as well as increase business development.
7. Driving customer loyalty by consistently delivering exceptional customer service throughout each customer experience.
8. Training new employees on role responsibilities and customer service standards.
9. Providing and developing training processes to assist employees who have been identified as requiring additional training opportunities.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Supporting customers by providing immediate assistance by delivering clean, presentable cars.
2. Constantly supporting the company goals by understanding and practicing company standards.
3. Maintaining the accurate and current reservation files to assist in customer satisfaction.
4. Managing and closing the monetary transaction to maintain a balanced transaction log.
5. Ensuring that all agreements are complete and suitable for customers and to company standards for corporate processing.
6. Receiving, directing and triaging all incoming calls to help provide excellent communication interactions.
7. Regulating the compliance of the branch by memorizing policy and participating in audits.

Experience

2-5 Years

Level

Junior

Education

BA