Business Office Supervisor Resume Samples

Description :

1. Responsible for all Medicare Billing (Part A and B) claims.
2. Identified accounts denied by the insurance company due to diagnosis or procedure codes.
3. Worked all denials, investigate fully the reason for the denial and make the necessary correction.
4. Refilled unpaid claims electronically or hardcopy with the required documentation.
5. Decreased the total Medicare A/R from to within 10 month period.
6. Decreased Account Receivable (A/R) aging from an average of 87 days to 63 days in less than 7 months.
7. Performed tasks related to client billing.

Experience

10+ Years

Level

Senior

Education

Healthcare Administration

Description :

1. Managed 12 people on multiple sites.
2. Assumed responsibility for $45-50 million in receivables, including private, government, and commercial insurance accounts.
3. Handled unique and difficult billing projects.
4. Managed eight patient account representatives and two financial counselors; hired and reduced staff as necessary.
5. Reduced AR days from over days 58 to under 48 days and brought aging over 90 days to 17%.
6. Assisted with realignment of employee responsibilities.
7. Participated with peers, staff, directors and executives in department staffing, planning and budgetary processes and works to ensure the meeting of.

Experience

10+ Years

Level

Senior

Education

Associates

Description :

1. Constantly strived for more efficient ways to conduct business and improve patient relations.
2. Supervised the daily activities of all personnel including appointment scheduling, patient flow, medical records, insurance and collections.
3. Interviewed, hired, trained, counseled and terminated employees.
4. Maintained personnel files for all employees.
5. Calculated and prepared payroll and maintained appropriate records, such as tracking vacation, sick and personal days for 23 employees.
6. Responsible for training clerical and billing staff to use Lytec Software.
7. Constantly brought staff up to date on all new changes and regulations with insurance companies.

Experience

2-5 Years

Level

Junior

Education

Business Course

Description :

1. Responsible for hiring of new staff and completing employee evaluations.
2. Managed Accounts Receivable and Payable for two imaging centers.
3. Prepared financial reports for two imaging centers that were used to gauge profitability.
4. Hired As Receptionist Where Answered All Incoming Calls And Any Other Duties That Management Requested.
5. Promoted To The Collection Department Where Was Responsible For Calling Patients, Setting Up Payment Arrangements, Smalls Claims Court Action, .
6. Promoted To Business Office Supervisor Where Was Responisble For Over Seeing Admission Clerks And Their Job Duties, Ordering Office Supplies And .
7. Worked with collectors and admission staff, maintaining the daily patient accounts.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Responsible for all front office operations including Patient Registration, Financial Counseling, and the collection of patient co-pays and on account balances.
2. Participated as part of the Business Office team in the development, implementation, and monitoring of office policies and procedures.
3. Responsible for the selection, training and performance reviews for all Financial Counselors and Front Desk staff at our facility.
4. Provided information on educational programs such as GED and ESL classes in order to help clients overcome barriers.
5. Instructed job applicants in presenting a positive image by providing help with resume writing, personal appearance, and interview techniques.
6. Determined the best method to successfully assist with clients' job search needs.
7. Informed applicants of job openings and details such as duties and responsibilities, compensation, schedules, and working conditions.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Lead and direct the workflow of 21 employees.
2. Revamped policies and procedures within the business office as part of a large process improvement plan.
3. Created Training program for the business office.
4. Experienced with full claims processing, AR reporting, electronic/EDI billing, and resubmission of claims and remittance.
5. Directed workflow for billing, receipting and benefit coordination teams.
6. Proactively monitored all work queues and ensure that the proper amount of staff is in place and that turn time expectations are being met.
7. Assisted the team as needed to effectively manage volume.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Worked toward department goals and visions as an individual and team member by treating all callers and/or visitors with respect.
2. Maintaned a professional demeanor and helpful disposition while working to resolving patient phone calls in a timely manner pertaining to coordination of benefits, outstanding balance, cost share for test and procedures and accurately interpreting, explaining and clarifying benefits.
3. Established appropriate payment arrangements in accordance with the PBO department's financial policy.
4. Counseled and educated patients on payment options, and polices.
5. Reviewed Accounts for quality and perform necessary actions to correct the patient account.
6. Distributed corrections as appropriate.
7. Worked a campaign with Patient Service Representative to optimize the weekly totals of the current outstanding balance from patients during each appointment.

Experience

7-10 Years

Level

Senior

Education

Human Resources

Description :

1. Supervised the accounts-receivable and accounts-payable for Kino Business Office.
2. Evaluated, developed, and maintained financial transactions codes, system applications, data input and retrieval of specific billing and collection data.
3. Responsible for the development and management of operational procedures, division policy, and compliance by supervised staff.
4. Conducted internal audits regarding quality of care and program effectiveness.
5. Participated in budget preparation, monitoring, and compliance.
6. Monitored, evaluated, and negotiated hospital contracts and grants with corporate and social service entities.
7. Responsible for establishing and enforcing criteria for new hires, conducted oral boards, provided training, completed required evaluations, and progressive disciplinary actions when needed.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Supervised and directed the daily functions of the Cash Posting department.
2. Supervised and directed the daily functions of the Corrections unit.
3. Interpreted and applied both internal and external policies and procedures related to all departments supervised.
4. Developed and implemented new procedures as necessary based on industry changes.
5. Established, implemented and monitored quality control procedures.
6. Generated reports reflecting activity of all areas of the department on a weekly and monthly basis.
7. Ensured prompt entry of insurance and patient payments received.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Managed 12 people on multiple sites.
2. Assumed responsibility for $45-50 million in receivables, including private, government, and commercial insurance accounts.
3. Handled unique and difficult billing projects.
4. Managed eight patient account representatives and two financial counselors; hired and reduced staff as necessary.
5. Reduced AR days from over days 58 to under 48 days and brought aging over 90 days to 17%.
6. Assisted with realignment of employee responsibilities.
7. Trained and managed clerical office staff Generated front office staff schedules monthly Facilitated patient and employee conflict resolution Payroll.

Experience

2-5 Years

Level

Executive

Education

Associate