A Cage Shift Supervisor is responsible for providing the highest standards of efficiency, guest service, and security to the patrons and staff. Essential functions are listed on the Cage Shift Supervisor Resume as – maintaining an active presence in the cage, observing the cage staff and ensuring they are following procedures, enforcing the disciplinary code and onboard rules and regulations, advising management of breaches, preparing monthly cage assessment; preparing cage schedules to assure sufficient coverage during casino peak hours; and undertaking responsibility for security and auditing cash floats.
Common requirements include – the ability to handle disputes, knowledge of cage operation, the ability to make sound and unbiased decisions, basic accounting knowledge, the ability to multitask, and a high degree of accuracy. Formal education beyond a high school diploma is not needed.
Summary : Comprehensive profit-building experience in turnaround functions, new business development, financial operations, including organizational development, staffing and total project management, including cost analysis and reduction for operational success and extensive customer service in the hospitality, gaming and entertainment industries.
Skills : Financial Services, 10 Key By Touch, Accounting, Banking, Data Entry, Supervisory, Customer Service.
Description :
In charged of the day to day operations.
Scheduled for the department, daily time card input including inputting holiday pay, sick pay and vacation pay.
Conducted interviews for new hires in our department, issued counseling notices; tracking attendances violations.
Did yearly evaluations for my employees.
Conducted quarterly staff meetings with my employees.
Implemented many procedures within the department.
Gave every customer immediate and undivided attention when working to resolve customer complaints.
Experience
10+ Years
Level
Senior
Education
Diploma
Cage Shift Supervisor Resume
Summary : To work in a Cage Shift Supervisor-related field and to gain more experience and knowledge to further my career in this field. To maintain a position in this line of work and to progress into a management position.
Skills : Customer Service, Microsoft Programs, Management, Communication .
Description :
Responsible for 30+ employees on shift.
Ensured all employees and vault cashiers balance at the end of every shift on a daily basis.
Verified and signed off on vault deposit to bank.
Actively managed work flow in all areas of the cage to include the casino vault, bingo vault, cage satellites, casino employee section and poker room cage.
Maintained and completed daily reports to be submitted to Cage Manager, Casino Manager and Chief Financial Officer.
Assisted in training all employees and ensuring that they are informed of all casino and cage internal controls.
Ensured that all large jackpot winnings are recorded and all cage employees are recording information accurately in the Multiple Transaction Logs.
Experience
7-10 Years
Level
Executive
Education
GED
Cage Shift Supervisor Resume
Headline : Obtain a challenging Cage Shift Supervisor position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Skills : Office Management, Microsoft Office, 10-key Data Entry.
Description :
Performed even exchanges of funds with cage cashiers and/or cage management.
Followed all established department and company policies, procedures, internal controls and government regulations on assigned shift.
Oversaw daily operations. Handles special requests and directives given by immediate Supervisor or other departmental Managers and Supervisors.
Assigned, coordinated, wrote, reviewed, and followed up on reports.
Conducted investigations as directed or necessary and reports findings via proper channels.
Maintained proper video footage and log control, to include, Daily Activity Log, Equipment Malfunction/Repair Log, Visitors Log, Master Incident Report Log, Jackpot/Promotions Log, Training Logs, Video Library Log and any other logs as needed.
Monitored activities in the Casino and surrounding areas via CCTV and covert observations.
Experience
5-7 Years
Level
Junior
Education
BS In Accounting
Cage Shift Supervisor Resume
Objective : Motivated Cage Shift Supervisor professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Skills : Microsoft Office, Customer Service.
Description :
Handled guest disputes.
Attended daily interdepartmental meetings.
Approved large transactions.
Wrote jackpot checks.
Approved payroll check cashing.
Issued exception points to Cage Cashiers.
Created sops for the department.
Experience
2-5 Years
Level
Executive
Education
GED
Cage Shift Supervisor Resume
Headline : Personable and responsible Cashier with experience in retail and customer service. Solid team player with an upbeat, positive attitude. Dedicated to maintain customer satisfaction and contribute to company success. Core Strengths MS Office and computer proficient Problem solver and team player Reliable and approachable Strong organizational skills Typing speed of 55WPM Proficient with fax, copier, and multi-line phone.
Skills : Data Entry, Communication Skills.
Description :
Made sure federal laws are being followed.
Verified venue banks with the main banker.
Demonstrated and provided outstanding customer and employee relations at all times.
Performed all monetary transactions presented adhering to all established department and company policies, procedures, internal controls and government regulations on assigned shift.
Ensured all cage cashiers were maintaining accurate logs when a large jackpot is paid out to include tax IRS forms and casino forms.
Established and endorsed the business objectives, ethics and values of Harrah's Entertainment Inc.
Detected any theft, cheating, unusual, irregular, or illegal activities
Experience
5-7 Years
Level
Executive
Education
MS
Cage Shift Supervisor Resume
Headline : As a Cage Shift Supervisor, responsible for Assisting Hosts and Upper Management with needs for high-profile players when handling payouts, and also Constantly monitoring all Cage areas to ensure operations meet MLGCA regulations.
Skills : Computer Skills, Planning Skills.
Description :
Assisted in the scheduling, supervising, directing, training and developing of staff on assigned shift.
Responsible for protecting company assets on assigned shift.
Performed cashier duties when necessary.
Processed jackpots and assist in issuing/reconciling cash drawers issued to cage gaming and non-gaming personnel.
Responsible for all ATM/TRV kiosk issuance/drop and reconciliation.
Performed even exchanges of funds with cage cashiers and/or cage management.
Reported any incidents via proper channels.
Experience
5-7 Years
Level
Junior
Education
BS In Accounting
Cage Shift Supervisor Resume
Headline : As a Cage Shift Supervisor, responsible for Resolving guest, employee, and transaction problems. Keep Management abreast of prevalent issues, and also Training Cage staff and provide performance coaching and feedback as well as assist with the hiring, firing, and disciplinary actions.
Skills : Multitasking, Planning Skills.
Description :
Maintained an active Louisiana gaming license.
Monitored and supervised subordinates in daily operations.
Resolved customer complaints regarding service.
Maintained and handled large sums of cash.
Maintain updated knowledge of title 31 rules and regulations.
Performed routine maintenance to keep ATM's and money counters running.
Prepared cash for bulk deposits.
Experience
5-7 Years
Level
Executive
Education
GED
Cage Shift Supervisor Resume
Objective : Cage Shift Supervisor with 3 years of experience in Supervising and participating in Cage and Credit activities, ensuring count integrity and gaming compliance, Verifying all transactions over $2,500 in order to verify the accuracy, and also Generating reports for the end of each shift and at the completion of the 24-hour period.
Skills : Microsoft Office, Supervising Skills.
Description :
Responsible to assure all cashier/vault team members impress amounts are maintained.
Counted of large cash amounts.
Assured quality Customer service and satisfaction.
Staff improved/counseled processes.
Trained and crossed trained employees on cash drawer operations, vault banker operations and casino polices/procedures.
Researched and resolved customer issues with casino voucher redemption machines and ATM disputes.
Reported daily cash averages and shortages to the income audit department and to the cage manager.
Experience
2-5 Years
Level
Executive
Education
Associates In Applied Science
Cage Shift Supervisor Resume
Summary : Cage Shift Supervisor is responsible for the operation of cages that are used for the transport and storage of animals. Work closely with animal care staff, health and safety staff, and other animal care staff to ensure that the cages are safe, properly maintained and managed by the proper individuals.
Skills : Microsoft Word, Microsoft Excel, Customer Service, 10 Key, Microsoft Outlook.
Description :
Worked with a great group of people, I became a different person.
Showed growth from where I started just as a cashier.
Stayed focused and proving that choosing me for the position was not a mistake.
Used Microsoft Exel Microsoft Word Outlook 10-Key.
Work to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Partnered and coordinated with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Ensured shift is properly staffed. Assigns, reviews, and approves work and breaks schedules.
Experience
10+ Years
Level
Senior
Education
Diploma
Cage Shift Supervisor Resume
Objective : Cage Shift Supervisor with 5 years of experience in Supervising, training, evaluating work performance, coach, and assist in scheduling team members, and also Reviewing and monitoring documents and transactions to ensure compliance with gaming regulations, laws, company policies, and procedures.
Skills : Management, Business Management.
Description :
Held position of increased responsibilities for a casino to provide superior management duties while meeting every need for each employee as cage supervisor.
Directed the operations of the shift and it's team members for their assigned duties.
Helped develop policies and procedures for internal controls.
Provided a high level of customer service.
Used Help trained new hires and implemented the foundation to achieve great success with the company.
Ensured that company funds are secure, filing daily paper work, running daily reports, managing a crew of 30 employees, completing other various duties of the department.
Reviewed leave requests, submitting them to the Manager or Assistant Manager for final approval.
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