Call Center Rep Resume Samples

A Call Center Rep acts as a liaison between the company and its potential or current customers. The job description entails carrying out various tasks such as – receiving calls, cold-calling new customers, solving customer issues, and explaining about new product and service to customers. The other duties listed on the Call Center Rep Resume are – managing large amount of inbound and outbound calls on a daily basis, following communication scripts as given, identifying customer needs and requirements, seizing opportunities for upselling products, building a sustainable relationship with customers, maintaining a record of conversations, and meeting quantitative and qualitative targets.

To get into this role, candidates must depict these skills and abilities – proven work experience, fluency in using computer application and relevant software, strong phone and verbal communication skills, familiarity with CRM best practices and multitasking abilities. No formal education is expected, however, a minimum of high school diploma is commonly seen on most of the resumes.

Call Center Rep Resume

Summary : Friendly and enthusiastic clerk with 7 years of specialization in clerical work. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills : Office, Call Center, Receptionist.

Description :

    1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    2. Use computers for various applications, such as database management or word processing.
    3. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    4. Create, maintain, and enter information into databases.
    5. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
    6. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    7. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    8. Complete forms in accordance with company procedures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service


Call Center Representative Resume

Objective : Seeking to gain employment with a company where my experience and knowledge, especially in the area of customer service and business, can be used effectively for the benefit of the business and for personal growth.

Skills : Microsoft Word, Excel, computer skills:Word, copiers, answering multi-line phone, filing, typing, receptionist secretary, buyer, coordinator, public speaking, customer service.

Description :

    1. Obtains client information by answering telephone calls; interviewing clients; verifying information.
    2. Determines eligibility by comparing client information to requirements.
    3. Establishes policies by entering client information; confirming pricing.
    4. Informs clients by explaining procedures; answering questions; providing information.
    5. Maintains communication equipment by reporting problems.
    6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    7. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    8. Accomplishes sales and organization mission by completing related results as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS


Call Center Rep II Resume

Objective : Having more than seven years of clerical experience as well as customer service and call center. Also having 10 plus years of in home care. I am a quick learner and apply my knowledge to any situation. Problem solving is one of many positive attributes, along with having great people skills.

Skills : Microsoft Office, Microsoft Excel, Microsoft Powerpoint.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Referred unresolved customer grievances to designated departments for further investigation.
    6. Resolved service, pricing and technical problems for customers by asking clear and specific questions.
    7. Acted professionally and patiently when addressing negative customer feedback.
    8. Met or exceeded service and quality standards every review period.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Call Center Rep Resume

Headline : To obtain a nurse aide position that allows me to utilize my skills to further my nursing education Reliable worker with the ability to learn new concepts and skills quickly Backed by a solid work history reputation as a team player and a passion for helping others.

Skills : Specialize In Child Development.

Description :

    1. Conducted outbound calls daily for telephone surveys.
    2. Explained survey content and necessity to respondents.
    3. Submitted research data entries into ICF's computer report system.
    4. Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
    5. Provided product information to consumers when necessary.
    6. Maintained appropriate interpersonal relationships with employees, peers and consumers.
    7. Met and greeted clients and visitors.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Psychology


Customer Service Call Center Representative Resume

Headline : Positive Individual who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. As well as being quality-focused, and committed to approaching administrative tasks with tenacity and attention to detail.

Skills : SAP, Mricrosoft Excel.

Description :

    1. Gathered and verified all required customer information for tracking purposes.
    2. Defused volatile customer situations calmly and courteously.
    3. Accurately documented, researched and resolved customer service issues.
    4. Mastery of customer service management systems and databases.
    5. Evaluated consumer reports on a monthly basis.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    7. Identified chronic customer issues by creating and maintaining customer complaint log.
    8. Referred unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Human Services

Call Center Rep I Resume

Objective : Bachelor's of Science Degree in Business. I embrace challenge, I'm task focused, and tend to thrive in fast-paced environments. I am reliable and comfortable working to deadlines and work diligently to achieve meaningful results. I have experience managing work in both individual contributor and leadership roles. I'm extremely approachable and form and maintain relationships with ease. I'm highly skilled at defusing negative situations and achieving favorable outcomes among clientele.

Skills : Microsoft Office, Typing, Typing, Phones.

Description :

    1. Scheduling and routing of hundreds of client and facility originated calls, faxes, and online requests daily.
    2. Processing of client and facility account payments and establishing budgeted payment plans.
    3. Negotiating and diffusing tense situations with challenging patients in order to maintain client relationships.
    4. Reviewing all scheduled appointments and patient contacts for the entire call center, ensuring every patient is scheduled according to our guidelines and the referring facility's preferences.
    5. Registering insurances, advising clients, and obtaining referrals from facilities.
    6. Communicating through guided conversation with Spanish speaking clients and arranging for interpreter services if required.
    7. Managing doctor team and facilitywide scheduling preferences and protocols that change daily.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Business Administration

Virtual Call Center Rep Resume

Objective : Resourceful, dedicated, and extremely proficient customer service professional with more than 20 years experience, demonstrating expertise in inbound/outbound call center customer service, account management, collections, & negotiation strategies. Compassionate professional exhibiting excellent patient-centric care with strong and comprehensive knowledge of managed care structures and systems. Excellent communication skills and acknowledged collections specialist with the ability to interact with a multi-disciplinary team of clients to provide excellent customer service.

Skills : Microsoft Office.

Description :

    1. Quality communication for calling hospitals, clinics, facilities and provider offices, scheduling appointments for HEDIS medical review.
    2. Worked hand and hand with ROI/Medical Records departments in verifying patients, demographics, group name, and all physicians at the location.
    3. Utilized the right fax automated system to send requests & patient lists to provider offices prior to appointments.
    4. Processing incoming medical records for nurse reviewers and insurance providers.
    5. Located and reviewed all assigned medical charts, perform abstraction and copy all chart documentation per HEDIS specifications.
    6. Worked as a Liaison between the provider and the copy service centers to obtain accurate chart requests information.
    7. Handled all sites that were difficult in retrieving chart information, etc.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Inbound Call Center Rep Resume

Headline : Seeking a position in which I can utilize my effective communication skills. With an interest in cold sales I strive to hold a position in strong negotiations in sales and marketing.I would like to obtain a position that also has advancement options.

Skills : public speaking , childcare, cleaning.

Description :

    1. Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
    2. Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
    3. Explained products or services and prices, and answered questions from customers.
    4. Obtained customer information such as name, address, and payment method, and entered orders into computers.
    5. Recorded names, addresses, purchases.
    6. Adjusted sales scripts to better target the needs and interests of specific individuals.
    7. Answered telephone calls from potential customers who have been solicited through advertisements.
    8. Telephoned to respond to correspondence from customers or to follow up initial sales contacts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
GED

Customer Service/Call Center Representative Resume

Objective : Hard-working and reliable professional with superb hands-on skill sets, an uncanny ability to implement organizational procedures and a consistent desire to provide optimal client satisfaction seeking to contribute to the overall goals and production of a winning healthcare organization. Excellent communication skills and dedication to a job well done can be combined to make a positive impact on the organization's bottom line.

Skills : Bilingual Over 1 year experience as receptionist and in sales Self motivated and disciplined individual with strong work ethic Dependable Personable Great interpersonal skills and dedicated to great customer service Eager and ready to work Proficient in excel and Ms outlook. Ability to self start.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Answered a constant flow of customer calls with up to 30 calls in queue per minute.
    3. Addressed and resolved customer product complaints empathetically and professionally .Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Mastery of customer service management systems and databases.
    7. Evaluated consumer reports on a monthly basis.
    8. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging Resolved service, pricing and technical problems for customers by asking clear and specific.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical Assistant

Facility Call Center Rep Resume

Headline : Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Qualified Customer Service Rep with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Skills : MS Office & Excel, Typing, 10-Key, Negotiation, Purchasing, Customer Service, Office Management, Insurance, Scheduling, Invoicing, Inventory, Accounts Receivable, Accounts Payable, Invoice Coding, Sales, Cash Handling and Reconciliation, Estimating.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Mastery of customer service management systems and databases.
    7. Evaluated consumer reports on a monthly basis.
    8. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Universal Call Center Rep Resume

Objective : To obtain a fulltime position with an opportunity for advancement that will fully utilize my skills and training to the benefit of my Employer and me.

Skills : Inventory Management.

Description :

    1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    2. Opens customer accounts by recording account information.
    3. Maintains customer records by updating account information.
    4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    5. Maintains financial accounts by processing customer adjustments.
    6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    7. Prepares product or service reports by collecting and analyzing customer information.
    8. Contributes to team effort by accomplishing related results as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Management

Temporary Call Center Rep Resume

Objective : Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer oriented successful at troubleshooting and handling customer support issues in a timely manner.

Skills : Customer Service.

Description :

    1. Resolved service, pricing and technical problems for customers by asking clear and specific questions.
    2. Referred unresolved customer grievances to designated departments for further investigation.
    3. Identified chronic customer issues by creating and maintaining customer complaint log.
    4. Mastery of customer service management systems and databases.
    5. Accurately documented, researched and resolved customer service issues.
    6. Defused volatile customer situations calmly and courteously.
    7. Gathered and verified all required customer information for tracking purposes.
    8. Addressed and resolved customer product complaints empathetically and professionally.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Business Accounting

Call Center Rep Resume

Objective : Looking for a position as a Security Guard where I can apply my years of public law enforcement experience in order to provide a secure environment for the public.

Skills : in home care.

Description :

    1. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    2. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    3. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    4. Maintains call center database by entering information.
    5. Keeps equipment operational by following established procedures; reporting malfunctions.
    6. Updates job knowledge by participating in educational opportunities.
    7. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Telecommunications