Call Center/Sales Representative Resume
Summary : Call Center/Sales Representative with 8 years of experience is seeking a position that offers advancement and utilizes my skills and knowledge in the field of Sales and Inventory.
Skills : Cycle Counts, Inventory, Packing, Reading Blue Prints, Shipping, Customer Service, Money Management, Data Entry, Sales, Typing, Word
Description :
- Obtaining the customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and entering this information on order forms.
- Informing the customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Reviewing the orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Attempting to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Cooperating with accounts manager and sales supervisor to determine essential strategic approaches for sales.
- Supporting the reseller communication channel throughout the sales interval.
- Attending sales group meetings concerning sales targets or forecasts, reporting on the market situation.
Experience
10+ Years
Level
Management
Education
College
Call Center Sales Representative Resume
Summary : Call Center Sales Representative with 7 plus years of experience in the Logistics domain is seeking to become part of a company that will fully challenge the sales skills and possessed the knowledge to my optimum potential and continue learning as much as possible for professional growth, contribution, and a higher quality of life.
Skills : Microsoft Excel, PowerPoint, Outlook, Sabre, SalesPro, Nova And Word, Customer Service, Money Management, Data Entry, Sales, Typing, Word
Description :
- Selling the additional services by recognizing opportunities to up-sell accounts and negotiating rate.
- Explaining new features and benefits of the property.
- Conducting all functions necessary to close the sale, including making appointments and generating new leads.
- Answering the inquiries by clarifying desired information, researching, locating, and providing information by recommending the appropriate unit sizes and services based on the customers' needs and request.
- Understanding and explaining the leasing process and requirements to customers.
- Building rapport and maintaining the customer relationships to gain trust and future business.
- Cultivating the sustainable relationships with the customers
- Exceeding the customer's expectations by listening and providing accurate information to fulfil their needs
- Upholding and demonstrating the company core values, tenets, and commitments
Experience
7-10 Years
Level
Senior
Education
BS
Call Center Sales Resume
Objective : Dedicated, productive, and highly motivated Call-Center Sales Representative with 3 plus years of experience, strong technical skills and the ability to learn concepts quickly. An excellent performing individual with the ability to work well under pressure, consistently delivering quick and accurate results. Seeking a position that will challenge me with my career goals while working with a motivated team.
Skills : Project Management, Sales Associate, Written Correspondence, General Office, Microsoft Office, Customer Service, Call - Center Operations Activities, Organization, Scheduling Appointment, Communication, Front-Office Operations, Professional Presentations
Description :
- Providing customers with excellent guidance to proceed with their services at T-mobile.
- Finding the best accommodations to retain customers retention and help promote seasonal sales.
- Average 40+ calls-a-day with issues in regards to billing, technology support and cancellations.
- Meeting the daily goals to retain fewer than 5% callback from customers in regarding issues base on their plans, services or technology issues.
- Obtaining the customer's information by answering telephone calls and interviewing customer to verify confidential information.
- Determining the eligibility by comparing customers information to requirements and establishing the policies by entering customer information and confirm sales prices.
- Updating the job knowledge by studying new product description and accomplishes sales for the department.
Experience
2-5 Years
Level
Junior
Education
High School
Call Center Sales Representative Resume
Headline : Call Center Sales Representative with 6 plus years of experience in the Telecommunications domain. Committed to addressing concerns with speed and accuracy. Motivated worker with excellent costumer relations and decision making skills. Strong work ethic with a professional demeanour. Skilled with the ability to multi-task and prioritize.
Skills : Knowledgeable Of Microsoft Office Suite And ERP Systems.
Description :
- Obtaining all information necessary to address the customers needs courteously and accurately.
- Making customized service recommendations and explain how company services will benefit the customer.
- Quoting and computing the rates accurately.
- Addressing the customer concerns and objections thoroughly and politely and obtain a customer commitment.
- Using the judgment in negotiating customer affecting issues (due date, credit requirements, credit issuance, etc.).
- Ensuring orders and adjustments are accurate and complete and follow-up promptly on any commitments made during the contact.
- Accountable for meeting established productivity standards, such as customer satisfaction, revenue generation (sales), call handling time, order quality, and billing accuracy.
- Demonstrated excellent customer service skills and strong negotiation tactics.
Experience
5-7 Years
Level
Executive
Education
Business Management
Call Center Sales Representative III Resume
Summary : Motivated Call Center Sales Representative III with 18 years of experience with excellent interpersonal skills and a background in team management and sales. Familiar with products and services sales, office administration, accounting practices. An extremely hard-working, motivated, team player with experience in multiple fields of customer relationships and client management.
Skills : Experience In Selling Merchandise In A Retail Establishment. Extensive Customer Service Training, Call Center Experience, Management, Detail Oriented, Dreamweaver, Excellent Communication
Description :
- Answered inbound sales calls, assisted customers with placing orders, problem-solving, shipping and handling issues.
- Contacted the optometrists to obtain contact lens prescriptions for customers, price matching, given frontline empowerment to correct any complaints about the customers by providing excellent customer service and ultimately keeping customers happy and satisfied.
- Assisted the Manager with tracking and posting hourly team stats on weekends, as well as helping organize and run special monthly team sales.
- Maintained, at a minimum, target levels of productivity and performance.
- Located and interpreted the complex information from a number of databases.
- Adapt to the needs of individual callers.
- Accepted the repetitive work tasks performed in a confined work area.
Experience
10+ Years
Level
Consultant
Education
Diploma
Call Center Sales Representative Resume
Headline : Call Center Sales Representative and dedicated team player with 5 plus years of experience in overseeing operations of individual and multi-unit facilities.
Skills : Strong Organizational, Active Listening, Strong Problem-Solving Ability, Reading Comprehension, Results-oriented, Shipping And Receiving, Safety-oriented, Multi-tasker,
Description :
- Educating the customers on broadband, entertainment and telecommunications products and services.
- Responding to the requests from customers, agents and vendors for products and services.
- Identifying the customer needs and offering the relevant products and services for sale.
- Resolving the customer inquiries on services, billing rates, adjustments and policy issues.
- Promoting a positive corporate image while providing exceptional customer service.
- Executing a high volume of outbound/inbound calls to identified end users with the objective of meeting and exceeding set activity and conversion goals.
- Planning and prioritizing the sales activities to generate sales volume and meet assigned targets.
- Partnering with the field sales representatives in assigned accounts to follow-up on requests and strengthen customer relationships.
Experience
5-7 Years
Level
Executive
Education
BA
Call Center Sales Rep Resume
Objective : Dedicated and focused Call Center Sales Rep with 3 plus years of experience, goal oriented, motivated and believes in the highest of customer service. Highly motivated to work and to do more than expected. Committed lifelong learning and growing. Great time-management and prioritization. Likes to work as a team with the same purpose.
Skills : Great Communication, Excellent Phone Etiquette, Typing And 10-Key Proficient, Word And Excel Efficient
Description :
- Sold or renewed subscriptions on the phone and also did customer service.
- Filled out all necessary information on the computer for sales/subscriptions.
- Updated any information on existing customers address/phone numbers/credit cards.
- Set up appointments for technicians to do new installs/add-ons or replaced faulty/broken equipment.
- Attended sales meeting and made goals to get the most out of our sales bonus.
- Executed the sales process with precision to ensure the highest conversion of new customers.
- Offered quality products and services from trusted brands to consumers over the phone.
- Cultivated the sustainable relationships with our customers.
- Exceeded the customer's expectations by listening and providing accurate information to fulfil their needs.
Experience
2-5 Years
Level
Junior
Education
Associates
Call Center Sales Representative Resume
Summary : Call Center Sales Representative with 8 years of experience is seeking to build a long-term career which will inspire me to enhance and build my skills. As a team player in a positive atmosphere provides a memorable and positive customer service experience.
Skills : Microsoft Word, Written Communication, Research, Management, Strategic Planning, Sales, Budgeting, Customer Service, Call Center, Conflict Resolution, Database Management
Description :
- Handling approximately 125 inbound and outbound calls utilizing a focused script designed to probe, overcoming objections, and selling upgraded cruises to the Grand Bahamas island.
- Consistently earning spiffs for attaining daily and weekly sales goals.
- Expert in taking a passive or angry caller and turning them into a motivated buyer.
- Proficient in building rapport and building the value of the service offered.
- Maintaining appropriate records, preparing the required reports, and updating the customer accounts.
- Developing a pipeline of prospective opportunities via interaction with an existing customer base and a network of prospects.
- Making outbound lead follow-up calls to sell products and services.
Experience
7-10 Years
Level
Senior
Education
College
Call Center Sales Representative Resume
Objective : Call Center Sales Representative with 4 plus years of experience is seeking to obtain a career that will utilize my experience and knowledge in customer service advanced computer systems, leadership, and sales to further the success of the business.
Skills : Microsoft, Customer Service, Powerpoint, Lotus Notes, Type 45 Wpm, Writing, Reading, Communication, Quickbooks, Filing, Data Entry, Cleaning
Description :
- Handling both inbound and outbound calls. Providing outstanding customer service, while earning the right to offer solutions to Verizon and Gowireless customers.
- Handling customer service online chat and inbox.
- Taking care of customer service inquiries as well as sending coupon codes to customers and store.
- Answering inquiries about online orders and in-store accessory orders to be shipped to customers.
- Maintaining the required stats and service levels set by leadership.
- Managing reports and sending the daily statistics to the call centre sales team.
- Assisting with training new members of the Gowireless team.
- Researching prospective customers using Internet resources
- Mentoring and supervising the new agents on the policies and procedures to assist customers with mobile needs, services adjustment, and successful troubleshoot issues.
Experience
2-5 Years
Level
Junior
Education
College
Call Center Sales Representative Resume
Summary : Call Center Sales Representative I with 10 plus years of experience is seeking a challenging position with a growth-oriented company that offers challenging responsibilities and the potential for advancement.
Skills : Microsoft Office, Salesforce.com, Customer Service, Inbound Sales, Data Entry, Administrative Assistant, Management Experience, Customer Service, Team Management, Sales
Description :
- Assisting the customers and keeping the team on track to meet/exceed metrics with a focus on customer quality, product knowledge, and sales production.
- Maintaining the professional and technical knowledge by attending educational workshops.
- Resolving customer complaints by investigating problems, developing solutions and preparing reports.
- Making recommendations to management. Documenting actions by completing forms, reports, logs and records.
- Providing general information about pricing, availability of products.
- Generating sales revenue opportunities by qualifying leads captured through marketing activities (such as websites, direct response marketing, tradeshows, webinars and incoming phone calls) as well as outbound cold calling.
- Responding to initial customer inquiries and resolve and/or pass along to Sales Team
- Managing the data for new and prospective members in Salesforce.com, ensure communications are logged, information is accurate and documents attached.
Experience
10+ Years
Level
Management
Education
Business Administration
