Capacity Manager Resume Samples

The Capacity Manager is responsible for overseeing the capacity and performance of IT systems and networks. They ensure that systems and networks meet the needs of the business and its customers. Duties often listed on the Capacity Manager Resume include monitoring system performance, identifying areas of concern, and troubleshooting problems, ensuring the organization’s IT infrastructure supports current and future needs, overseeing the performance, availability, and scalability of IT systems, and services, and providing recommendations for improvements. Other duties include monitoring and forecasting systems utilization, capacity planning, and vendor management.

Applicants demonstrating the following skills have better job scope – good communication and problem-solving skills, knowledge of system architecture and configuration; the ability to think strategically. A bachelor’s degree in Computer Science, IT, or a related field is usually required. Prior work experience will be an added asset.

Capacity Manager Resume example

Capacity Manager Resume

Summary : Experienced Resource and Capacity Manager provided analysis and reporting on FITS Supplier Capacity Management Processes to Service Management functions, with information related to services and resource capacity, utilization, and performance.

Skills : Project Manager, Telecommunication, Satellite, Satellite, Analytical.

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Description :

  1. Analyzed, approved, and issued transmission plan updates for new customer services.
  2. Developed and maintained satellite configurations taking into account customer requirements, System Business Objectives, Satellite resources, earth station complement, new modulation techniques, and operational guidelines.
  3. Maintained capacity integrity and consistency with booked contracts and asset strategy.
  4. Recommended and implemented tactical & strategic grooming projects which optimize the utilization of satellite capacity and key customer proposals.
  5. Communicated the key changes and events related to the managed satellites that can impact business.
  6. Supported the design of new or replacement satellites.
  7. Supported the resolution of operational issues related to health/configuration/interference on the satellites.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Computer Science


Capacity Manager Resume

Summary : Thirty years plus of data processing experience concentrating in the areas of team management, operation cost controls, systems architecture, capacity planning, project management, and technical management.

Skills : EMT-B, ITIL Foundations.

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Description :

  1. Provided Capacity Management services and supported for the Managed Services Mission Critical Applications.
  2. Managed six person overseas team tasked with Implementing and using Capacity Management tools from multiple vendors for providing automated capacity reports.The team managed tool sets to include automated data collection, capacity data base, automated reporting tools and infrastructure modeling/forecasting for applications and supporting optimization of infrastructure.
  3. Led the selection team in evaluating TeamQuest and BMC BCO product sets.
  4. Managed Services over in operating costs by implementing changes to infrastructure underutilized components.
  5. Used Budget forecasting, operation cost control, Supervision of remote employees and reporting to upper management the status of projects as well as recommendations for improvement.
  6. Optimized physical infrastructure through modeling and workload forecasting.
  7. Worked with both application developers and marketing teams to ensure there was capacity to meet the needs of the organization.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science


Capacity Manager Resume

Summary : Highly enthusiastic Capacity Manager with over 8 years experience with problem solving, communication, verbal dispatch; including details such as dates, times, and directions. Excellent communication skills. Experienced working directly with customers to provide on time service. Positive attitude, and willing to face any issue to find a problem solving conclusion.

Skills : Operations Management, Performance Management, Workforce Planning, Workforce Strategy.

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Description :

  1. Managed resource forecasting, staffing resource requests, year-end reviews, monthly project financial process, time tracking and communication of staffing requirements to Accenture.
  2. Designed and developed a Personnel Database that effectively tracked and reported staffing demand, staff roll-on, team changes.
  3. Maintained the Production Services Demand Model using current dealer deployment schedules and available staff resulting in improved resource forecasting.
  4. Managed the time tracking system and support staff and communicated critical changes to teams in U.S.
  5. Ensured accurate and timely reporting against budget.
  6. Redesigned the Project Financial Workbook Roll Up process that achieved a 50 percent reduction in cycle time.
  7. Selected as the Unit's Primary Contact to communicate staff roll-off dates to Accenture eScheduling System and work with HR Reps to staff positions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Computer Science

Capacity Manager Resume

Summary : As a Capacity Manager, ensured that there is adequate IT Capacity to meet required levels of service and for ensuring that senior IT management is correctly advised on how to match Capacity and demand, and to ensure that use of existing Capacity is optimized.

Skills : Microsoft Office, Multiple Customized Software, Sales, Administrative Duties, Logistics, Management, Quality Assurance, Warehouse Management, Team Development.

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Description :

  1. Coordinated all shipments from cross-country destinations for multiple customers within the time requested per team account specialist using all resources for inbound and outbound calls to maintain delivery integrity.
  2. Performed required call volumes of 100 to over 200 phone calls daily to strengthen business relationships and sell truckload destinations for substantial margin, and maintain all correspondence to allow consistent knowledge of a customer's product throughout the shipment of goods as well as handling between 30 to 50 + shipments per week.
  3. Multi-tasked phone, computer, and administrative skills to manage large volumes of information daily.
  4. Assisted all contracted companies to succeed beyond expectations.
  5. Met high-level margin weekly above the normal consistent managerial amount.
  6. Utilized negotiation skills to bring a positive and professional attitude as the face and voice of the company.
  7. Trained and successfully integrated skilled mindset to help grow a small subsidiary office to be one of the successful locations for a large-based Corporation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Computer Science

Capacity Manager Resume

Headline : As a Capacity Manager, supported all levels of system users in Federal Government agencies and Unisys internal critical applications, experience includes major roles in the planning, purchasing, development, and implementation of systems for Unisys Managed Services, USAF Logistics, Maintenance, and DOD Medical Systems.

Skills : Analytical, Problem-Solving, and Communication.

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Description :

  1. Drove capacity strategies for a group of 700+ strategy consultants. Achieved balanced growth by driving capacity metrics, planning, and execution.
  2. Optimized processes to drive results.
  3. Documented problems and solutions for network capacity-related issues Allocates storage spaces, and plans for future projects, or acquisitions.
  4. Managed advertising Budget Representative for Numerous Truck Shows.
  5. Dedicated and contracted carriers to committed lanes Verbal dispatch of drivers - including directions, and temperature verification- to insure on time.
  6. Established an understanding of the transportation market, Understanding the season of product shipping, helping to establish a profitable rate.
  7. Provided managed Services with weekly and monthly reports on the capacity of infrastructure for a VMware, IBM Server, mainframe, and EMC mixed physical and virtual infrastructure as well as Cloud infrastructure for Service Management as a Service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Capacity Manager Resume

Objective : As a Capacity Manager, responsible for advising the SLM managers about appropriate service levels or service level options. The Capacity Manager is accountable to the Capacity Process Owner.

Skills : Interpersonal, Capacity Planning Principles and Techniques.

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Description :

  1. Managed a team of 12 responsible for capacity planning for approximately 23,000 cell sites in 5 states.
  2. Collected historical data to forecast equipment needs for regional budgets.
  3. Collaborated with switch operations and network operations to streamline multi-level telco process and improve eta from 65 days to 40 days.
  4. Worked with national teams to standardize JIT (Just In Time) process for site augmentations.
  5. Determined what kilowatts are needed based on power and cabinets required.
  6. Worked closely with Sales, Operations, Product, and Engineering. Created and analyzed reports that show how space and kw are utilized based on contract 
  7. Maintained space management by tracking what is sold and open accomplishments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Capacity Manager Resume

Objective : As a Capacity Manager, performed weekly capacity planning activities in the capacity planning system including entry and maintenance of all key capacity information and parameters for each production facility in the appropriate systems.

Skills : Capacity Management Tools, Project Management, and Planning.

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Description :

  1. Responsible to work very closely with SalesGCAM to understand the current & future business pipeline.
  2. Developed & Implemented strategy to support the Pre-Sales Solutioning by ensuring we are selling as per our capabilities & also working on capability enhancement for upcoming deals.
  3. Defined, developed & continuously updated the Go to Market strategy incl. marketing material for the Field Services unit.
  4. Liaisoned with Sales reps. on a weekly basis to ensure they are better equipped to sell the current capabilities that we have.
  5. Acted be part of the transition team along with the Global Field Services Manager & deliver the solution provided in Pre-Sales.
  6. Worked closely with Service Delivery Head to understand any upcoming scope adjustment or Backfill request.
  7. Met required levels of service for ensuring that senior management is correctly advised on how to match Capacity and demand and ensure that the use of existing Capacity is optimized.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Capacity Manager Resume

Objective : As a Capacity Manager, responsible for the successful operation of activities of major importance to the organization, Capacity/Configuration and Change management, customer satisfaction, award programs, productivity initiatives, process enhancements, customer satisfaction, training management, and administrative management.

Skills : Knowledge in Building IT Solutions for Servers, Storage, and Networks.

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Description :

  1. Ensured that there is sufficient capacity to meet service level targets.
  2. Kept IT management informed about capacity needs.
  3. Provided capacity requirements for new or modified IT services.
  4. Maintained an overall understanding of current service capacity and trends.
  5. Ensured that performance testing is carried out on new and modified IT services.
  6. Worked to proactively provide sufficient IT capacity. Produced and maintained a Capacity Plan.
  7. Ensured that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost-effective and timely manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Capacity Manager Resume

Objective : As a Capacity Manager, responsible for the availability and Compute Component Management, investigating related allocation incidents, and diagnosing problems to improve the availability of Compute Components to the business.

Skills : Customer Relations, Processor Of Information, Business Operations, Training, Public Speaking.

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Description :

  1. Understood the current usage of the infrastructure and IT services, and the maximum capacity of each component.
  2. Liaised with Incident and Problem management to assess the impact of Capacity-related threshold breaches.
  3. Accumulated information for all new or changed infrastructures and define expansion requirements.
  4. Performed trend analysis, and estimate overall growth (decrease) of user demand.
  5. Forecasted future capacity requirements based on business plans, usage trends, sizing of new services, etc.
  6. Production of regular review and revision of the Capacity Plan, in line with the organization's business planning cycle, identifying current usage and forecast requirements during the period covered by the plan.
  7. Analysis of usage and performance data, and reporting on Service and Component performance against targets contained in SLAs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Capacity Manager Resume

Objective : As a Capacity Manager, responsible for ensuring that services and infrastructure are able to deliver the agreed service level targets for capacity and performance in a cost-effective and timely manner.

Skills : Problem-Solving, Technical Expertise, Link Budgets.

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Description :

  1. Handled performance and capacity management service delivery for multiple Business Units located Internationally.
  2. Managed a team of capacity managers, experts, and analysts.
  3. Focused on continuous improvement opportunities across all dimensions of Capacity and Performance Management, including championing project opportunities and transformational initiatives.
  4. Familiared with ITIL Process definitions and implementation.
  5. Constantly reviewed configurations in order to further optimize customer experience and realize cost-saving opportunities.
  6. Led the configuration team by setting high standards using robust leadership coaching and development plans.
  7. Delivered IT service, and plans for short, medium, and long-term business requirements.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's In Computer Science