A Center Operations Director directly oversees the center sales personnel to ensure positive morale and effective daily operations. A well-drafted Center Operations Director Resume indicates the following core duties and tasks – making suggestions for systems and process improvement, conducting staff performance reviews, assessing needs, cost/benefit analysis and other operational strategy assessment; establishing a high standard for productivity, quality, customer service as well as define user guidelines; developing company systems for customer interaction and voice response and controlling the implementation process; managing and improving center performance through performance monitoring, and problem resolution; aiding human resources department in the recruitment process, and overseeing systems maintenance and upgrading implementation.
The most sought-after skills for the post include – customer service experience preferred; motivated self-starter, excellent verbal communication skills; managerial experience, and the ability to manage a group of people. A bachelor’s degree is a common experience among job applicants.
Headline : To secure a Center Operations Director position utilizing my past experience and skills to ensure the overall effectiveness in a professional work environment.
Skills : Analysis, Leadership.
Description :
Assisted Center Medical Director with the hiring, training, disciplining and terminating of back office personnel.
Planned and prepared work schedules and assign employees to specific duties.
Assisted Front Desk personnel with incoming calls, appt scheduling, intake of patient information and follow up calls.
Verified patient insurance information, benefits, copayments and deductibles with insurance carriers.
Formulated annual budgets and review financials with Center Leadership Team monthly.
Participated in internal and external educational programs to develop management skills.
Directed supervision of twenty five center colleagues Check to see that all colleagues scheduled are on site and dressed in proper attire such as lab coat, name badge, appropriate shoes and scrubs.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Center Operations Director Resume
Summary : Over ten years of experience in Customer Service, Clinical, Diagnostic, and Administrative Duties. Ability to train, lead and develop a staff of 10 to 30 individuals. Experienced with providing education and training in the medical assistant field in a class room setting. Ability to identify patient's needs while maintaining the company's interest via direct contact.
Skills : Management, Microsoft Office, Customer Service, Collections, Billing, Payroll, Hiring, Hipaa, Team Building, Account Management, Budgeting, Training & Development.
Description :
Provided effective on-going communication with Area management to include quality of specimen handling, problem resolutions, procedural changes, and enhancements to Area services strategies.
Managed colleages to include hiring, training, scheduling, payroll preparation, evaluation and competency testing, counseling, disciplining, and terminating in conformance with union contracts, personnel policies, EEO and Affirmative Action.
Resolved technical problems and ensures that remedial actions are taken.
Performed technical duties as required.
Supervised and maintained the operations of a urgent care/occ med center.
Ensured that the regional laboratories provide accurate, timely and appropriate information to providers.
Maintained records of all training and meetings within the Center.
Experience
10+ Years
Level
Senior
Education
Business Administrative
Center Operations Director Resume
Objective : As an experienced business professional, I create change that improves the productivity, community awareness and offerings of an organization while improving the well-being of a company as a whole. On a daily basis, I use analytical skills to evaluate data to identify operational trends and create pathways for solutions for change.
Skills : Managing Skills, Directing Skills.
Description :
Ensured that the optimal level of care and service was delivered to all customers.
Responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care.
Daily interacted with colleagues and patients was required through hands-on center activity including patient registration, checkout and patient care.
Membered of the Center Leadership Team, the Center Operations Director interacts and consults with the other members of the team as it pertains to center colleague activities such as interviewing, hiring, disciplinary process, coaching and other responsibilities as needed.
Established and maintained a warm, welcoming and professional atmosphere for our colleagues, patients and customers Provided a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center.
Consulted with, and provides feedback to, the Center Leadership Team regarding the eligibility of the candidate(s) for hiring.
Conducted and supervises orientation and training for center colleagues/staff members covering Concentra philosophy, protocols and process management, as applicable.
Experience
2-5 Years
Level
Executive
Education
Master Of Business Administration
Center Operations Director Resume
Objective : Highly qualified Center Operations Director with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Leadership, Training, Management, Team Building, Cross-Functional Team Leadership, Budgeting.
Description :
Planned and prepared work schedules and assigns employees to specific duties.
Hired, trained, and evaluated Center employees in consultation with Human Resources.
Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.
Recommended cost-saving methods to improve efficiency of the Center.
Provide technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations).
Coordinated the center's staff schedules to ensure efficient productivity while meeting client needs.
Fostered an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement, and reward and recognition.
Experience
2-5 Years
Level
Executive
Education
MBA In Healthcare Administration
Center Operations Director Resume
Summary : Conducting in the moment coaching and weekly touch bases to manage employee performance by contributing to a framework that includes goal setting, competency assessments, outlets for feedback and rewards, and also Analyzing and interpreting financial statements and other practice indicators.
Skills : Analysing Skills, Coaching Skills.
Description :
Directed and supervised employees engaged in Center operations.
Hired, trained, and evaluated Center operations' employees in consultation with Human Resources.
Assisted in developing and maintaining new policies, procedures and training programs for the Center.
Assisted sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.
Coordinated office logistics and operations including maintenance of telecom, IT, and office space.
Managed medical supply ordering system including inventory of medical supplies ensuring staff and patients have supplies as needed.
Developed client relationships with local employers to encourage use of the center.
Experience
7-10 Years
Level
Management
Education
Business Administration
Center Operations Director Resume
Headline : A highly skilled, talented and knowledgeable office manager with diverse experience in organizing, guiding and monitoring services of centers for 15 years. Highly skilled in financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances, and initiating corrective actions.
Skills : Planning Skills, Hiring Skills.
Description :
Set goals and deadlines for the center and overachieved those goals by 35%.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Planned, administered and controlled budgets for contracts, equipment and supplies to ensure the center budgets were met.
Hired all staff members, looked for the best qualities and personality for the position being filled.
Prepared and administered quarterly reviews of all staff and terminated any that did not meet the standards of the company goals.
Conducted classes to teach procedures to staff.
Raised Customer satisfaction from 50% to 83% in a three-month period.
Experience
5-7 Years
Level
Executive
Education
MS
Center Operations Director Resume
Summary : Motivated, personable, a visionary, and committed to providing the best clinical care with a master's degree in human services. A successful 12-year track record of providing exceptional care and 5 years in effectively managing a Behavioral Heath Rehabilitative Service Program in Washington. Diplomatic and tactful with professionals and non-professionals at all levels.
Skills : Multitasking, Planning Skills.
Description :
Provided clinic base service within the Occupational Medicine field with the primary focus on worker's compensation and employer services.
Directed and supervised employees engaged in Center Operations providing Occupational Medicine and Urgent Care Services Ensures compliance with common Occ Med services such as Medical Examiner's Cards, Pulmonary Function Tests, OSHA Questionnaire, Respirator Fit Test, DOT and Non-DOT Drug Screens and Breath Alcohol Tests, and Basic Physicals.
Planned and prepared work schedules and assigns employees to specific duties Hires, trains, and evaluates Center operations' employees in consultation with Human Resources and assists Center Medical Director with the hiring, training, disciplining and terminating of front and back office personal.
Prepared and reviewed operations reports and schedules to ensure accuracy and efficiency.
Formulated annual budgets and reviews financials with Center Leadership Team Monthly.
Managed FTEs (Full Time Staff Efficiencies) for patient-staff ratio Provided one on one supervision and support with all center staff.
Managed the Account Maintenance Program which targets the top 25 accounts to ensure compliance, appropriate service packages, and protocols Familiar with OccuSource, ChartSource, Allscripts, and GE Centricity Systems for all Electronic Records.
Experience
7-10 Years
Level
Management
Education
GED
Center Operations Director Resume
Headline : Improving Operations through Process Efficiency and Focused Customer Service Motivational, analytical and process-oriented business operations leader. Implement process improvements to increase efficiency, quality and service while reducing risk. Design and drive corporate-wide initiatives. Develop effective organizational strategy.
Skills : Operational Skills, Critical Thinking.
Description :
Led operations for a high volume, 22 person medical clinic.
Served up to 150 patients per day.
Oversaw the team including medical providers, sales, therapists and office support staff.
Coached and trained new staff.
Reviewed and revised processes to improve efficiency and increase customer satisfaction.
Reduced wait time by 10%+.
Improved office workflow, provider processes and space utilization to turn around patient satisfaction.
Experience
5-7 Years
Level
Executive
Education
MS
Center Operations Director Resume
Objective : Reading and interpreting necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, the ability to cross over the conveyors.
Skills : Supervising Skills, Interviewing Skills.
Description :
Managed all direct and non-clinical aspects including schedules for staff and clinicians, payroll, HR, A/P, A/R, supplies and inventory, and FTE schedules with $3M annual budget.
Prepared weekly and monthly reports of offices finances and indicators.
Instituted fixed and adjusted office processes to fit the corporate structure and model.
Performed and managed data entry, patient scheduling, medical records, and overseeing and maintaining office communications with all referral and vendor sources and partners involving payroll, A/R, A/P, office and medical supplies, HR, IT, and telecom.
Supervised and mentored staff members, promoting team work and open communication channels to address office needs and business goals.
Conducted new hire interviews, handling on-boarding of staff, overseeing orientations, and training support.
Managed all HR functions, maintaining personnel licensure tracking system, personnel records, handling and processing payroll, and addressing workers comp issues, leave of absences, vacation and work schedules, counseling, performance appraisals, and employee terminations.
Experience
0-2 Years
Level
Entry Level
Education
BS In Psychology
Center Operations Director Resume
Headline : To secure a Center Operations Director position with a well-established organization with a stable environment that will enable me to use my strong organizational skills, effective communication skills, leadership ability, and ability to work independently or as part of a group that will lead to a lasting relationship.
Skills : Directing Skills, Developing Skills.
Description :
Created a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes and patient safety.
Managed key operations metrics and holds staff accountable: TAT, NPS, NPER, and other metrics as determined by leadership.
Ensured compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care.
Driven patient experience metrics by monitoring, analyzing, and taking action to resolve issues related to turnaround times.
Specifically monitored center status, wait time communication, white board and service package expectations.
Promoted, cultivated, and exemplified Orange Book values for all center colleagues.
Developed colleague success through all aspects of the talent life cycle for operations within the center including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management, and succession planning.
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