Help Desk Support Specialist Resume Samples

The role of a Help Desk Support Specialist is to take charge of maintaining customer’s relationship with the company, provide answers to customer’s queries and handle all other needs related to technical support. The Help Desk Support Specialist Resume demonstrates these key responsibilities – providing technical assistance and support for all incoming queries and issues relating to the system’s hardware and software; helping customers by delivering effective solutions, following up with customers to ensure that the issues are solved properly, identifying and resolving technical problems for end-users; running reports to determine malfunctions.

Employers want their Specialists with these attributes – proven work experience in providing level 1 support for IT operations, excellent communication skills, experience in assisting customers on phone and through web form submissions or social media; proven analytical skills and the ability to work even under stressful conditions. As far as education is concerned, hiring companies want a bachelor’s degree in Computer Science or Information Technology Engineering.

Help Desk Support Specialist Resume example

Help Desk Support Specialist Resume

Summary : An expert troubleshooter and Helpdesk Support Specialist with strong interpersonal skills, and A.A.S in Computer Networking, and Network + certified, seeks a role offering professional growth and development.

Skills : Certified Hardware/Software Service Technician.

Description :

    1. Oversee the daily performance of computer systems.
    2. Answer user inquiries regarding computer software or hardware operation to resolve problems.
    3. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    4. Develop training materials and procedures, or train users in the proper use of hardware or software.
    5. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
    6. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
    7. Answer incoming phone calls and assist users in resolving issues.
    8. Setup backup procedure for laptops in a regional setting utilizing crashplan.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Electronics


Sr. Help Desk Support Specialist Resume

Summary : To work in a modem organization with the latest technological standards where can expand knowledge and further experience in the IT industry. Working towards Network Engineering and System Administration.

Skills : Windows Server 2012 R2, Windows Server 2008, Windows 7, Windows 8, Help Desk Support, Group Policy, Troubleshooting, Hyper-V, Virtualization.

Description :

    1. Provided on-site enhancement, upgrade, and support services to contracted small business clients for business-critical workstation and network systems.
    2. Collaborated with clients to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologies.
    3. Installed and configured operating systems and application software, and recommended antivirus and security procedures and tools.
    4. Performed periodic backups as part of the client's business continuity strategy.
    5. Trained users in equipment and application use.
    6. Grew the client base from the ground level to more than 300.
    7. Provided exceptional service resulting in referral-driven business expansion.
    8. Delivered printing solutions and peripherals, e.g., scanners/copiers, digital senders, and fax machines.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information Systems


Jr. Help Desk Support Specialist Resume

Summary : Resolve technical related issues for end-users throughout the business and district. Install, maintain, and support district hardware and software. Improve the learning environment by helping staff and customers with integrate technology into the learning environment.

Skills : Help Desk Support, DHCP, DNS, Structured Cabling, Share Point, Windows Server 2008.

Description :

    1. Manage all new computer orders, manage and complete all task through the ticketing systems.
    2. Re-image core load and transfer all files from old machine and migrate to new machine from refresh projects.
    3. Provide leadership and support to other technicians' onsite.
    4. Provide configuration to new machine, verified all files and system restored properly.
    5. Provide service with system diagnostic and troubleshooting computers.
    6. Include perform a team leader and overseeing technicians and deploy new computers and transfer all images/files.
    7. Provide migration project and technical support for Rouse Properties at Westwood Mall, Jackson MI.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Network Systems

Lead Help Desk Support Specialist Resume

Summary : High-energy Massage Therapist with knowledge of a wide range of massage methods and techniques. Able to relate well with staff and clients alike and succeed in high-end, challenging and busy environments.

Skills : Microsoft Office, Office 365, Sharepoint, Networking,.

Description :

    1. Oversaw the daily performance of computer systems.
    2. Answered user inquiries regarding computer software or hardware operation to resolve problems.
    3. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    4. Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    5. Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    6. Referred major hardware or software problems or defective products to vendors or technicians for service.
    7. Conferred with staff, users, and management to establish requirements for new systems or modifications.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

IT Help Desk Support Specialist Resume

Summary : An aspiring team worker, hard working and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization along with self-motivation.

Skills : Type 50 wpm, proficient in Word, Excel and Outlook, general computer and internet usage.

Description :

    1. Assisted 80+ customers via email, telephone and on-site calls per day by troubleshooting on hardware and software.
    2. Installed operating systems Windows 2000, Windows XP, and Microsoft Outlook for internal and external customers.
    3. Attended new product launches to keep abreast of the most current product upgrades.
    4. Trained customers and sales representatives in the use of new equipments.
    5. Completed A + Certification through Ricoh to better assist clients with technical inquires.
    6. Helped customer to solve their problem and ensure that all agreements are met.
    7. Assessing customer issues for suggesting solutions and recommend them the appropriate action.
    8. Recommend procedures to improve customer service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Technology

Help Desk Support Specialist/Analyst Resume

Summary : An accomplished business professional in the areas of customer service and technical support. Gained valuable experience in organizational management and supervisory skills for all levels of customers and staff.

Skills : C++, HTML 5.

Description :

    1. Answer questions or resolve computer problems for clients via telephone or electronically on a daily basis.
    2. Troubleshoot, diagnose, resolve and document technical service request.
    3. Provide assistance or troubleshoot user concern of computer hardware and software, including printing, software Troubleshoot installation/access/electronic mail/operating systems on a daily basis.
    4. Document each call process and procedures.
    5. LAN/WAN network connectivity issues Active Directory account modifications password reset and permissions setting.
    6. Troubleshoot account, remote, wireless, Troubleshoot VPN access/ connectivity issues.
    7. Monitor and respond to operating and network error messages.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

Help Desk Support Specialist III Resume

Summary : An aspiring team worker, hard working and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization along with self-motivation.

Skills : Help Desk Tech, IT Help Desk.

Description :

    1. Communicates and enforces company and accounting practices & policies.
    2. Schedules and conducts software training seminars for site management, property accounting and investment manger personnel.
    3. Monitors support calls in the Service Desk database and reviews monthly results to recognize and address problem trends.
    4. Assists the sites and corporate accounting personnel in the correction of posting errors on month-end closes & reports.
    5. Imports data and conversions when necessary.
    6. Responsible for the set up of new properties, as well as, the transition of terminated or lost properties.
    7. Participates in the implementation of, and compliance with, technology related policies.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

Help Desk Support Specialist II Resume

Summary : To obtain a position in the Information Technology field that will allow to utilize expertise in Computer networking, System administration, network security and telecommunication skills.

Skills : IT Specialist, IT Desk Support.

Description :

    1. Ensured Help desk work orders were completed in a timely manner.
    2. Setup and installation of the Commander Video Tele Communication systems (VTC).
    3. Provided technical support to user of the Defense Messenger System.
    4. Instructed, Supervised three help desk support specialist provided on the job training resulting in more proficient confident soldiers.
    5. Accounted for over $100,000.00 of Automation equipment.
    6. Trained 14 Personnel on how to terminate Cat-5 cable and install it onto the network.
    7. Migrated and transferred user data from 350 Windows Nt to Windows 2000.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Systems

Help Desk Support Specialist I Resume

Summary : To obtain a challenging position with an organization where client service experience, Technical skills, Leadership, and Language skill would be of value.

Skills : COBOL, Assembler, Desktop Support, Help Desk Support, Customer Service, Management, Sales, Instructor, Insurance.

Description :

    1. Assist clients over the phone to provide technical support on company's software product Cross Link.
    2. Collect data from the clients to maintain compliances with software licensing.
    3. Trouble shoot network usage and computer peripherals; perform system backups and data recovery.
    4. Assist clients on how to correct syntax errors as well as how to generate a report.
    5. Log all problem tickets into the system and resolving any issues.
    6. Assist clients on how to find information within the Software.
    7. Respond, assign, and monitor open tickets.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Programming

Help Desk Support Specialist Resume

Summary : College student with a great desire to succeed in the Information Technology industry in a company that embraces new technologies.

Skills : IT Support, Network Engineer.

Description :

    1. Analyzed computer hardware and software issues.
    2. Tested solutions, and documented resolution steps.
    3. Imaged computers using Norton Ghost imaging software.
    4. Initiated and managed special projects with little supervision.
    5. Promoted to assistant team lead for tier two level support.
    6. Interviewed with help desk candidates, and helped determine candidate eligibility for help desk position.
    7. Oversaw help desk operations on occasions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Network Systems