Solution Delivery Manager Resume
Summary : As a Solution Delivery Manager, managed projects end-to-end for our Strategic and Enterprise retailers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, launch and post-go-live hypercare support, led cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects.
Skills : Project Management, Leadership.
Description :
- Provided consultative advice to our customers to ensure successful integration with Narvar's solutions while maximizing product time to value.
- Communicated clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery.
- Effectively managed escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk, and performance.
- Effectively provided workarounds and found out-of-the-box solutions where applicable.
- Experienced in Business and IT, predominantly in Business Analytics.
- Experienced in Big Data and Advanced Analytics, facilitated and reviewed the estimation of work effort required by the team to deliver a specific customer project/ program as input to the overall project estimation.
- Developed Delivery Plan and established SLAs, as necessary, after due discussions and agreement with project management, taking into account project objectives and deliverables, availability, and capability of the resources.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree In Business
Solution Delivery Manager Resume
Summary : As a Solution Delivery Manager, managed project performances and risks against delivery plan and SLAs, ensured change management process was initiated, as appropriate, initiated timely corrective and preventive actions, SLA changes, and escalations, and also ensured the formal handover of the solution.
Skills : Communication, Problem-Solving.
Description :
- Monitored and controlled the cost of the delivery of the project using tools like forecasting.
- Ensured accurate and timely reporting of status and deltas to project/ program management and GPC head.
- Took appropriate actions to comply with the budget keeping in mind other key performance criteria.
- Managed all stakeholders of the project, acting as the key escalation point on behalf of GPC.
- Timely identified and resolved conflicts aimed at mutually beneficial outcomes and sustainable relationships.
- Managed all team members assigned to the team, and agreed on performance objectives.
- Monitored and ensured the performance of the delivery team.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Project Management
Solution Delivery Manager Resume
Headline : As a Solution Delivery Manager, exposed to strategic and commercial planning in Investor Services, and gained access and exposure to a well-organized and highly motivated client organization.
Skills : Stakeholder Management, Technical Knowledge.
Description :
- Gained insight and knowledge across a suite of products, systems applications, and delivery channels.
- Supported early sales conversations, helped with product demos, and discussed propositions and benefits with customers.
- Developed and managed client relationships on projects, deeply understood clients’ business challenges, and provided thought leadership in addressing issues.
- Worked proactively to bring the best of ZS expertise to the clients, Identified opportunities, and contributed to the selling of additional work to clients.
- Understood of Artificial Intelligence and Machine Learning landscape, and compared platforms and frameworks to make informed decisions for deployments at scale.
- Experienced with solutions leveraging Voice, Messaging, and Natural Language Processing platforms.
- Worked cross-functionally within IT and the business, with strong problem-solving and analytic skills and attention to detail.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Project Management
Assistant Solution Delivery Manager Resume
Objective : As a Solution Delivery Manager, created updated solutions (diagrams, code, test plans) in support of incident and problem management, managed end-to-end implementation for our global Shopify retailers including requirements gathering, project planning, risk and stakeholder management, to launch and post go-live hypercare support, managed SMB and enterprise implementations, partnering with a cross-functional team such as customer engineers and carrier engineers to manage the end-to-end delivery of projects.
Skills :
Description :
- Provided consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value.
- Communicated clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery.
- Effectively managed escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk, and performance.
- Effectively provided workarounds and found out-of-the-box solutions where applicable.
- Created and managed project work plan, and documented project risk and issue log leveraging standardized tools and processes.
- Coordinated with other process owners to address and identify continuous improvement opportunities for incident, problem, and change management processes; standard security access; release management; and other governance processes.
- Managed the delivery of security, auditing, or compliance projects, Led and organized a team of consultantsStrategic initiatives.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Information Technology
Assistant Solution Delivery Manager Resume
Objective : As an Assistant Solution Delivery Manager, demonstrated experience in managing Health and safety compliance, experienced the field of consulting, business intelligence and/or software deployment with consumer sector experience, experienced in the field of consulting, business intelligence, and/or software deployment with B2B or consumer sector experience.
Skills : Team Collaboration, Risk Management.
Description :
- Worked effectively in a fast fast-paced, demanding, and fluid environment, and altered direction easily to accommodate changing priorities.
- Worked effectively in a fast-paced, demanding, and fluid environment, and altered direction easily to accommodate changing priorities.
- Managed, supported, and coached a team of people to deliver quality projects to stakeholders.
- Managed conflict and held people accountable, coached and mentored skills.
- Demonstrated experience in estimating project costs, and presenting high-quality tender documents to customers.
- Experienced in rolling out solutions in multiple markets (managing technical activities as well as market constraints).
- Fostered and built a collaborative working relationship with business and IT partners.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Information Technology
Solution Delivery Manager Resume
Summary : As a Solution Delivery Manager, defined and revised (if needed) metric/performance reporting, tracked service provider performance and ensured the viability of service levels, facilitated knowledge sharing within the team of all systems components and application business functionality, conducted training for state staff on the AR-IA platform, assessment output, and membership tiering.
Skills : Change Management, Quality Assurance.
Description :
- Coordinated and served as liaison for training schedule (AFMC and state), documents/FAQs, and webinar recordings to the internal team and provider portal.
- Experienced with applications, technologies, frameworks, project management, and/or other methodologies applicable to the assigned domain.
- Hands-on experienced with C++, on the MS Windows platform, built strong, positive relationships with clients.
- Experienced with various technologies and languages, such as XML, HTML, CSS, Ruby on Rails, Java, PHP, JavaScript, SQL, MySQL, Jquery, JSON
- Took initiative (Proactive, persuasive, decisive), experienced with Population and/or Risk Adjustment programs.
- Provided demand management and prioritization of work for the managed service provider to align with the business needs and priorities, operated at a self-sufficient level with minimal guidance.
- Innovated and improved the discovery and delivery processes for faster and lower cost to results.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree In Business
Associate Solution Delivery Manager Resume
Objective : As an Associate Solution Delivery Manager, conducted regular service reviews, managed and inspected service provider performance and productivity relative to Service Level Agreements, facilitated and led discussions with 3rd party providers and partners as needed, conducted, and coordinated training for providers on the AR-IA program, coordinated and served as liaison for a subcontract with AFMC.
Skills : Conflict Resolution, Delivery Management.
Description :
- Collaborated with the Optum team in the delivery of training, and managed projects from initiation to closure to successfully achieve the agreed outcome while balancing project constraints.
- Ensured cross-team coordination, being the single point of contact concerning the assigned projects, and providing regular feedback on the project (steering and operational committees).
- Worked knowledge of AS400 and domain knowledge in Life insurance, developed and maintained all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager.
- Managed projects from initiation to closure while balancing project constraints and supervising a lean team of development resources to deliver projects or work with vendors.
- Tracked record of delivery of large projects for enterprise systems and integration.
- Confirmed the alignment of customer expectations and project goals and ensured proper quality assurance and user acceptance of solutions prior to implementation.
- Projects integrated several DSU solutions, ensured integration in the DSU landscape, and delivered on time in collaboration with the Project Managers.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Business
Solution Delivery Manager Resume
Headline : As a Solution Delivery Manager, produced timely, detailed summaries and high-level reports (e.g. to Project Managers and Web CMS Solution Lead for solutions integrated with other DSU components, or solutions isolated from other DSU components), provided project schedule, actual vs. budget, and earned value information in project progress reports (e.g. to Project Managers for solutions integrated with other DSU components, or to Web CMS Solution Lead for solutions isolated from other DSU components).
Skills : Budget Management, Vendor Management.
Description :
- Collaborated with the Digital Solution Architect, to ensure all Web CMS projects were consistent with overall customer objectives, and strategic plans and in alignment with the Unit's Web CMS strategy.
- Worked with clients and find creative ways to advance their organization, adopt new technologies, and embrace the Watson solutions
- Coordinated all upgrades/changes in the environment, and discussed product roadmaps and offerings with clients.
- Effectively managed multiple projects at the same time, experienced in delivering Master Data Management projects using Informatica/Siperian, Reltio, and Veeva networks.
- Expertised in data warehousing, architectural design, dimensional modeling (Star schema), ETL, and data migration, assisted/involved in the selling process by writing proposals and giving product demos.
- Followed Security and Compliance directions and priorities and took responsibility for executing the strategy.
- Delivered specific dedicated internal strategic initiatives – including budget and resource planning, design, delivery, transfer to support, and periodic status reporting.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Business
Solution Delivery Manager Resume
Summary : As a Solution Delivery Manager, coordinated with other process owners to address and identify continuous improvement opportunities for incident, problem, and change management processes, standard security access, released management, and other governance processes, worked with solutions delivery, technology operations, and support services teams (innovation, data, BIS services, architecture, eCommerce) to deliver business capabilities and ensure effective solution delivery and ongoing operations.
Skills : Adaptability, Quality Assurance.
Description :
- Managed project plans for their area, worked with the program/project manager and led the transition management process between the development and sustain teams.
- Proactively managed environment and helps make sure that unplanned outages are reduced or eliminated by helping provide root cause for issues.
- Led a solution delivery team in planning and building the portfolio of business applications and processes for one or more designated lines of business.
- Developed and executed plans and strategies in close collaboration with business teams, and ensured alignment of information systems plans with business strategies.
- Translated business plans and strategies into concrete programs for solution delivery, enhancement, and support.
- Identified process improvement areas and developed future business process flows.
- Organized and led a virtual team of consultants working from different locations.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Business
Solution Delivery Manager Resume
Headline : As a Solution Delivery Manager, managed multiple tasks across various teams that often involved innovative technologies and applications, dissimilar systems and databases, and highly complex system integration and linkages, worked with the business, identify process improvement areas, and develop future business process flows, managed projects to improve IT outcomes while relying on resources directly managed by others.
Skills : System Integration, Business Development.
Description :
- Developed and maintained a productive working relationship with customers, vendors, and other subject matter experts ITIL (IT Service Management) / Methodology/Framework.
- Identified application solution delivery gaps and opportunities, developed and executed plans to close the gaps, and capitalize on the opportunities.
- Developed and monitored the performance of staff under supervision, and leveraged strong knowledge of relevant business and technical processes to provide viable, flexible alternatives to support business change and growth.
- Assisted in establishing and maintaining strong relationships with business partners, and ensured processes were clearly documented and communicated via training, Quick Reference Cards (QRCs), and appropriate communications.
- Tailored Project Lifecycle Methodology (PLM) processes with PMO to ensure successful project delivery and complete project management PLM deliverables.
- Facilitated project change approval processes, and led transition management process between the development and sustain teams.
- Worked in a constantly changing environment with limited direction.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Business
