Help Desk Engineer Resume Samples

It is the responsibility of a Help Desk Engineer to provide technical assistance and support to customers with regards to their computer systems, hardware or software issues. The job description entails running diagnostic problems, isolating problems and implementing solutions. Other related duties are listed on the Help Desk Engineer Resume as follows – conducting an initial inquiry, managing simple hardware, software and network issues; resolving complex issues; maintaining a detailed record of services made and conducting regular system testing duties.

To carry out this viable IT role, job applicants are expected to depict and demonstrate the following aptitudes – strong knowledge and understanding to solve hardware and software issues; ability to identify exact issues and devise corrective solutions; and proficiency with ticket maintenance. Most of the resumes exhibit a bachelor’s degree in Computer Science or information systems.

 

Help Desk Engineer Resume example

Help Desk Engineer Resume

Objective : Dedicated and hard-working student with critical thinking and problem solving skills seeking an entry level position in which can apply the strong foundations gained through years of experience to enhance current abilities.

Skills : Technical Support, Customer Service.

Description :

    1. Monitored incoming tickets in the CommitCRM and ConnectWise ticketing systems.
    2. Performed timely support for users based on a scheduling system in 30 minute increments, occasionally going to 15 minute increments during high call volume periods.
    3. Handled low, medium, and high priority tickets.
    4. Supported Windows XP, Windows 7, Windows 8, Windows 8.1, Windows 10, and Mac environments.
    5. Placed phone calls for appointments and follow-up tickets.
    6. Emailed and called clients regularly to ensure proper communication about their tickets.
    7. Maintained regular positive feedback from clients regarding support given.
    8. Performed Active Directory modification for user information and password resets.
    9. Created and modified users in Active Directory and email accounts in Microsoft Exchange Server.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's


Sr. Help Desk Engineer Resume

Summary : Responding to customer queries and escalate issues to System Engineers or System Administrators; Updating Standard Operating Procedures documents to adapt to new system functionality or configuration changes.

Skills : Microsoft Office, Microsoft Project, Project Management.

Description :

    1. Suported in fixing their VPN, MS Office Applications, Hardware, Software, Smartphone, Product issues.
    2. Trained off-shore Google team, and monitor their test activities.
    3. Performed Webservices testing.
    4. Designed test cases for Google AdWords application includes proxy setting and i18N and Gmail features for different Browsers on Mac, Linux and Windows.
    5. Performed Exploratory /Adhoc, Functional and Acceptance (User & Basic), and regression testing.
    6. Actively participated in project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos, and other Scrum-related meetings.
    7. Promoted QA productivity through automation, tools, and other best practices.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BBA


Help Desk Engineer I Resume

Objective : Problem solver, who understands business principles, and is experienced across multiple IT platforms. Looking to advancecareer in the IT field and to expand knowledge and abilities. Professional, dedicated and loyal employee.

Skills : Unix, Communication, Customer Service, Computer, Troubleshooting.

Description :

    1. Works on Help Desk tickets that come in via phone or email.
    2. Deploys and re-provisioning Mobile Phone system.
    3. Generates ticket with Microsoft ticketing system.
    4. Monitors and manages system alerts and notifications and respond appropriately through service tickets.
    5. Writes Change Request and SEV's through email notifications.
    6. Monitors Stakeholders Cameras using Genetec and Security Desk to.
    7. Troubleshoots and documents cameras with issues.
    8. Installs and configures workstations and upgrade.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Help Desk Engineer II Resume

Headline : To apply technical expertise all throughout the full software life cycle to ensure production and delivery of products and services that meet client specifications. Along with a competent software developing team, and with strong personal knowledge, skills, and experience in software developing,

Skills : CSS, HTML, XML, JSON, REST, Django, Objective-C.

Description :

    1. Provides Tier 2 support to users on a variety of technical issues.
    2. Responds to request via email and telephone.
    3. Researches issues to provide the best solution.
    4. Takes detailed notes on each issue I address so if escalation is need the next technician will have as much information as possible.
    5. Provides users with information that will help them prevent the problem from reoccurring.
    6. Prioritizes help request so the most urgent issues are handled first.
    7. Investigates client system security intrusions.
    8. Deploys security software.
    9. Configures client-side firewall policies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate

Help Desk Engineer III Resume

Summary : To obtain a position and be a major contributor within your organization by using my strong troubleshooting skills, ability to find simple and cost effective solutions, customer service background, ability to work in a team environment or on own and using willingness to continue to learn.

Skills : Desktop Support, Telecommunications, Customer Service, Hardware, Active Directory, Novell, Server.

Description :

    1. Provides support for 100+ users in five different locations nationwide.
    2. Troubleshoots network connectivity, iPads, PCs, switches, servers, firewall, IP phones and mobile devices.
    3. Responds to, escalates and resolves all tickets.
    4. Works with the IT manager to ensure all tickets are resolved in a timely manner.
    5. Creates users in active directory, resets passwords, creates distribution groups and troubleshoots any active directory issues.
    6. Manages the company's Mobile Device Management program.
    7. Configures and supports mobile devices for the remote users in different states.
    8. Provides supports for the remote users.
    9. Keeps antivirus, computers and servers updated and secure.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's

Asst. Help Desk Engineer Resume

Objective : To work in a challenging Help Desk Engineer position with an organization that provides sample opportunities to learn and contribute.

Skills : Management, Organizing.

Description :

    1. Coordinates all high-end custom requests with Help Desk Leader, Mfg.Engineering and Management during the approval process.
    2. Researches solutions of manufacturability for customer's requests.
    3. Maintains accurate information systems including standard product drawings and priority procedures lists.
    4. Serves as resource to Engineering on new product development from custom requests.
    5. Collaborates with editors and Rep.Offices on order write-up, pricing and print requirements.
    6. Maintains Help Desk Database index for product availability and limitations for all product lines.
    7. Supplies information to Management as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Help Desk Engineer Resume

Headline : Positions that will allow utilize education and experience in Information Technology while contributing to the growth and development of employer.

Skills : Helpdesk, Remote Helpdesk, Exchange Server, Active Directory, Windows Server.

Description :

    1. Responsible for implementing vendor Software and customized setup on site and over the phone.
    2. Interprets evaluate and resolve where possible telephone inquiries pertaining to the functional operation of all installed and supported applications and hardware and software products.
    3. Analyzes moderately complex inquiries and determines appropriate technical area or vendor to resolve problems.
    4. Consults with supervisor and technology staff when appropriate course of action was unclear Follow up on specific inquiries or request to ensure client satisfaction.
    5. Reports problems with procedures and recommends improvements.
    6. Provides assistance to less experienced staff.
    7. Performs Senior Level Technical Support under minimal supervision.
    8. Initializes Support services requiring broad knowledge of various Technologies.
    9. Performs technical duties, interprets, evaluates and resolves problems of complex technical nature.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Communications

Lead Help Desk Engineer Resume

Summary : Help Desk Engineer work closely with end users to address, troubleshoot, and resolve issues that are experienced by end users. To ensure satisfaction of the customer, and work to resolve their issues as quickly as possible.

Skills : Software Troubleshooting, Helpdesk, Remote Helpdesk.

Description :

  • Responds to and diagnose problems through discussion with end-users
  • Ensures a timely process through which problems are controlled including problem recognition, research, isolation, resolution, and follow-up procedures
  • Provides support to end users on a variety of issues related to the product
  • Works closely with test engineers to identify, research, and resolve technical issues
  • Documents, tracks, and monitors issues to ensure timely resolutions
  • Utilizes support services within and related to the product in order to restore service and/or resolve end-user issues
  • Simulates or recreates issues to resolve user problems
  • Recommends system modifications to reduce user issues
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Communications

Help Desk Engineer/Consultant Resume

Summary : Seeking a Help Desk Engineer position in the IT field where can effectively utilize and contribute skills. Efforts to build high-quality solutions.

Skills : Microsoft Office, Customer Service, Customer Relationship Management, Billing.

Description :

    1. Responds to phone calls and emails about computer issues and requests.
    2. Resolves and/or escalates tickets assigned according to SLA Utilize remote support tools to assist users/clients using ConnectWise, N-Able, Dameware, and Go To Assist.
    3. Creates, edits and/or deletes Active Directory user accounts.
    4. Configures PC, Laptops, Servers and VoIP phones for clients.
    5. Installs and configures software for clients. Manages user email accounts.
    6. Assists users with configuring email on iOS and Android devices.
    7. Travels between client sites when needed for installs or repairs.
    8. Works with team to keep company files organized and updated.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelors

Help Desk Engineer Resume

Objective : Dedicated and hard-working student with critical thinking and problem solving skills seeking an entry level position in which can apply the strong foundations gained through years of experience to enhance current abilities.

Skills : Technical Support, Customer Service.

Description :

    1. Monitored incoming tickets in the CommitCRM and ConnectWise ticketing systems.
    2. Performed timely support for users based on a scheduling system in 30 minute increments, occasionally going to 15 minute increments during high call volume periods.
    3. Handled low, medium, and high priority tickets.
    4. Supported Windows XP, Windows 7, Windows 8, Windows 8.1, Windows 10, and Mac environments.
    5. Placed phone calls for appointments and follow-up tickets.
    6. Emailed and called clients regularly to ensure proper communication about their tickets.
    7. Maintained regular positive feedback from clients regarding support given.
    8. Performed Active Directory modification for user information and password resets.
    9. Created and modified users in Active Directory and email accounts in Microsoft Exchange Server.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's

Help Desk Engineer / Resume

Objective : Senior Test Lead and Big Data (QA) Architect in Testing with 11+yrs of IT Experience in various technologies as Hadoop (Big Data), Teradata/Oracle/SQL/Netezza (RDBMS), ETL, Data Warehouse,DB,Microstrategy/ OBIEE/Tableau/Spotfire (BI Reports), Web Services, Functionality Testing in Data Sourcing and Modeling with CCAR/Risk Technologies and BASEL Compliances exposures.

Skills : Microsoft Office, Microsoft Project, Project Management.

Description :

    1. Suported in fixing their VPN, MS Office Applications, Hardware, Software, Smartphone, Product issues.
    2. Training off-shore Google team, and monitor their test activities.
    3. Performed Webservices testing.
    4. Interaction with product, development teams to understand the functional specifications.
    5. Designed test cases for Google AdWords application includes proxy setting and i18N and Gmail features for different Browsers on Mac, Linux and Windows.
    6. Performed Exploratory /Adhoc, Functional and Acceptance (User & Basic) and regression testing.
    7. Actively participating in project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings.
    8. Promote QA productivity through automation, tools, and other best practices.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BBA In Computer Information Systems

Help Desk Engineer / Resume

Objective : Problem solver, who understands business principles, and is experienced across multiple IT platforms. Looking to advance my career in the IT field and to expand my knowledge and abilities. Professional, dedicated and loyal employee. Also a Spanish speaker.

Skills : Unix, Communication, Customer Service, Computer, Troubleshooting.

Description :

    1. Work on Help Desk tickets that come in via phone or email.
    2. Deploying and re-provisioning Mobile Phone system.
    3. Generate ticket with Microsoft ticketing system.
    4. Monitor and manage system alerts and notifications and respond appropriately through service tickets.
    5. Write Change Request and SEV's through email notifications.
    6. Monitor Stakeholders Cameras using Genetec and Security Desk to.
    7. Troubleshot and document cameras with issues.
    8. Deploy, Plot and Rename cameras.
    9. Install and configure workstations and upgrade.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Professional Studies In Network & Communication Management

Help Desk Engineer Resume

Headline : Solution-oriented user support professional with nine years of experience providing hardware, software, and web based technical support in military, government and educational environments. Strong problem solving and leadership capabilities and a demonstrated ability to explain complex technical issues to non-technical users.

Skills : Communication, Research and Planning, Human Relation, Leadership, Customer Relations, Work Survival, Innovation, Interpersonal Abilities, Mathematical.

Description :

    1. Maintain TrackIt Technician ticketing system for ticket creation and management of approximately 150 end IMLS clients request daily prioritizing assigned request levels.
    2. Acknowledges clients request via e-mail, on site and/or ticketing system in a timely manner.
    3. Generates and analyzes the Helpdesk Performance Metric reports to COTR monthly achieving an 80 - percent average consistently of the agency's Acceptable Quality Levels in response to meeting customer's needs.
    4. Completed the task of imaging and PC roll out of Surface Pro 3 machines for agency staff within 1 month, improving user experience with new technology through effective communication and training.
    5. Supports Network Administrator with database and system backups routinely; relabeling, replacing and wiping tapes.
    6. Inventories IT equipment to users and individual locations.
    7. Also delegated to compute relocation and/or replacement of equipment in the Inventory Management database and Equipment Transition Form.
    8. Expedites request or task which requires approval or other action to OCIO manager(s).
    9. This could include staff onboard set up, non- standard software installations, and order IT supplies, and access to voicemail / phone line.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science In Information Technology

Help Desk Engineer Resume

Headline : My primary goal is to apply my technical expertise all throughout the full software life cycle to ensure production and delivery of products and services that meet client specifications. Along with a competent software developing team, and with strong personal knowledge, skills, and experience in software developing, I am positive that this goal can be achieved. One of my objectives is to keep updated with the latest IT trends and technologies. I am confident that if given the opportunity, I can be a useful talent to the company.

Skills : Swift, Python, SQL, CSS, HTML, XML, JSON, REST, Django, Objective-C.

Description :

    1. Provide Tier 2 support to users on a variety of technical issues.
    2. Respond to request via email and telephone.
    3. Research issues to provide the best solution.
    4. Take detailed notes on each issue I address so if escalation is need the next technician will have as much information as possible.
    5. Provide users with information that will help them prevent the problem from reoccurring.
    6. Prioritize help request so the most urgent issues are handled first.
    7. Investigate client system security intrusions.
    8. Deploy security software.
    9. Configure client-side firewall policies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Science In Engineering

Help Desk Engineer Resume

Objective : To obtain a position and be a major contributor within your organization by using my strong troubleshooting skills, ability to find simple and cost effective solutions, customer service background, my ability to work in a team environment or on my own and using my willingness to continue to learn.

Skills : Office 365, Networking, Desktop Support, Telecommunications, Customer Service, Hardware, Active Directory, Novell, Server.

Description :

    1. Provides support for 100+ users in five different locations nationwide.
    2. Troubleshoots network connectivity, iPads, PCs, switches, servers, firewall, IP phones and mobile devices.
    3. Responds to, escalates and resolves all tickets.
    4. Work with the IT manager to ensure all tickets are resolved in a timely manner.
    5. Creates users in active directory, resets passwords, creates distribution groups and troubleshoots any active directory issues.
    6. Manages the company's Mobile Device Management program.
    7. Configures and supports mobile devices for the remote users in different states.
    8. Provides supports for the remote users.
    9. Keeps antivirus, computers and servers updated and secure.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science In Cyber Security Systems

Help Desk Engineer Resume

Summary : To work in a challenging position with an organization that provides sample opportunities to learn and contribute.

Skills : Microsoft Office AutoCAD 2009, Inventor 2009, Intent 2009, Vault 2009 Customer Service. Good Communications Designing Special Cabinets And Special Furniture Pieces. Takes Action In Solving Problems For Internal And External Customers. Willing To Take On New Responsibilities.

Description :

    1. Coordinate all high-end custom requests with Help Desk Leader, Mfg.
    2. Engineering and Management during the approval process.
    3. Research solutions of manufacturability for customer's requests.
    4. Maintain accurate information systems including standard product drawings and priority procedures lists.
    5. Serve as resource to Engineering on new product development from custom requests.
    6. Collaborate with editors and Rep.
    7. Offices on order write-up, pricing and print requirements.
    8. Maintain Help Desk Database index for product availability and limitations for all product lines.
    9. Supply information to Management as needed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Help Desk Engineer Resume

Objective : Positions that will allow me utilize my education and experience in Information Technology while contributing to the growth and development of my employer.

Skills : Microsoft Office, Windows, Hardware Troubleshooting, Software Troubleshooting, Helpdesk, Remote Helpdesk, Exchange Server, Active Directory, Windows Server.

Description :

    1. Was responsible for implementing vendor Software and customized setup on site and over the phone.
    2. Interprets evaluate and resolve where possible telephone inquiries pertaining to the functional operation of all installed and supported applications and hardware and software products.
    3. Analyzes moderately complex inquiries and determines appropriate technical area or vendor to resolve problems.
    4. Consults with supervisor and technology staff when appropriate course of action was unclear Follow up on specific inquiries or request to ensure client satisfaction.
    5. Reports problems with procedures and recommends improvements.
    6. Provided assistance to less experienced staff.
    7. Performed Senior Level Technical Support under minimal supervision.
    8. Initialized Support services requiring broad knowledge of various Technologies.
    9. Performed technical duties, interprets, evaluates and resolves problems of complex technical nature.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Communications

Help Desk Engineer Resume

Objective : Positions that will allow me utilize my education and experience in Information Technology while contributing to the growth and development of my employer.

Skills : Microsoft Office, Windows, Hardware Troubleshooting, Software Troubleshooting, Helpdesk, Remote Helpdesk, Exchange Server, Active Directory, Windows Server.

Description :

    1. Was responsible for implementing vendor Software and customized setup on site and over the phone.
    2. Interprets evaluate and resolve where possible telephone inquiries pertaining to the functional operation of all installed and supported applications and hardware and software products.
    3. Analyzes moderately complex inquiries and determines appropriate technical area or vendor to resolve problems.
    4. Consults with supervisor and technology staff when appropriate course of action was unclear Follow up on specific inquiries or request to ensure client satisfaction.
    5. Reports problems with procedures and recommends improvements.
    6. Provided assistance to less experienced staff.
    7. Performed Senior Level Technical Support under minimal supervision.
    8. Initialized Support services requiring broad knowledge of various Technologies.
    9. Performed technical duties, interprets, evaluates and resolves problems of complex technical nature.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Communications

Help Desk Engineer Resume

Objective : Dedicated and hard-working student with critical thinking and problem solving skills seeking an entry level position in which I can apply the strong foundations gained through years of experience to enhance my current abilities.

Skills : Networking, Microsoft Office, Windows 7, Windows Xp, Windows 8, Windows 10, Technical Support, Customer Service.

Description :

    1. Monitored incoming tickets in the CommitCRM and ConnectWise ticketing systems.
    2. Performed timely support for users based on a scheduling system in 30 minute increments, occasionally going to 15 minute increments during high call volume periods.
    3. Handled low, medium, and high priority tickets.
    4. Supported Windows XP, Windows 7, Windows 8, Windows 8.1, Windows 10, and Mac environments.
    5. Placed phone calls for appointments and follow-up tickets.
    6. Emailed and called clients regularly to ensure proper communication about their tickets.
    7. Maintained regular positive feedback from clients regarding support given.
    8. Performed Active Directory modification for user information and password resets.
    9. Created and modified users in Active Directory and email accounts in Microsoft Exchange Server.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
English

Help Desk Engineer Resume

Objective : Senior Test Lead and Big Data (QA) Architect in Testing with 11+yrs of IT Experience in various technologies as Hadoop (Big Data), Teradata/Oracle/SQL/Netezza (RDBMS), ETL, Data Warehouse,DB,Microstrategy/ OBIEE/Tableau/Spotfire (BI Reports), Web Services, Functionality Testing in Data Sourcing and Modeling with CCAR/Risk Technologies and BASEL Compliances exposures.

Skills : Microsoft Office, Microsoft Project, Project Management.

Description :

    1. for the employees of US Lifeline and Stryker Client which are Medical Equipments Manufacturing Companies.
    2. Suported in fixing their VPN, MS Office Applications, Hardware, Software, Smartphone, Product issues.
    3. Training off-shore Google team, and monitor their test activities.
    4. Performed Webservices testing.
    5. Interaction with product, development teams to understand the functional specifications.
    6. Designed test cases for Google AdWords application includes proxy setting and i18N and Gmail features for different Browsers on Mac, Linux and Windows.
    7. Performed Exploratory /Adhoc, Functional and Acceptance (User & Basic) and regression testing.
    8. Actively participating in project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings.
    9. Promote QA productivity through automation, tools, and other best practices.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BBA In Computer Information Systems