Desktop engineers are specialized professionals who troubleshoot technical issues that are faced commonly by computer users. The desktop engineers typically execute the following roles and responsibilities – troubleshooting hardware and software issues, fixing computer problems, creating software images for endpoint devices, identifying malware, developing and implementing software update schedules, ensuring up-to-date network security, communicating with end-users to identify issues and rendering solutions.
To be a successful desktop engineer, a combination of people skills and technical skills are required to be demonstrated such as – analytic problem solving skills, knack for being a strong listener, good knowledge of networking troubleshooting IP configuration and Ethernet, proficiency in MS Support tools, proficiency in MS Office and an advanced knowledge of software distribution and patch management. As this is an entry-level position, it would be sufficient to depict in the Desktop Engineer Resume a college degree in computer science or IT to the least.
Objective : Proficient developing hardware, software, servers and network components to ensure optimum system performance Proven history of providing expert technical advice, guidance and recommendation to management for critical IT issue such as cost effectiveness, data consolidation, physical relocation of the system, and end user access.
Skills : System Administration, Desktop Support, Microsoft Ofices, Hardware, Linux.
Windows and MAC OS Roles: Planning, coordinating, and managing the daily schedule for technical support team assigned.
Providing leadership, guidance, training, and workflow coordination for technical staff on new installation and enhancement projects; serves as mentor to less experienced technical employees for the purpose of actively working to create a Division of Information Services based on best practices to effectively accomplish the division's strategic goals and objectives.
Providing on-site support to College and staff and other network and computing responsibilities and serves as a resource on the level three help desk as needed for the purpose of providing exceptional customer service that exceeds their expectations.
Supporting and troubleshooting windows 7, 8.1, 10 and Mac OS 10.11, 10.10 and 10.9 Supporting Windows and Mac OS printer server Creating images and application packages on SCCM, Symantec Ghost, DELL KACE, JAMF Casper Suite and Apple remote desktop.
Preparing site installation and test reports.
Configuring computers, communications devices and peripheral equipment.
Training site personnel in proper use of hardware/software.
B.S. In Computer Science
Sr. Desktop Engineer Resume
Headline : An IT Professional with 15+ proven years in maintaining network applications, performing system migrations, software testing, installing hardware and software, help desk support, technical support, web-conferencing engineer, providing technical mentorship, and troubleshooting system related problems for various major companies.
Key participant in the migration of Win95/98 to NT 4.0 client conversion on a Novell platform.
Performed custom configuration of client's desktop, network and local printer setup on PC's and Laptops.
Configured TCP/IP, DHCP within NT & Novell environments.
Troubleshot and repaired software and hardware problems relating to new applications and laser printers.
Performed Help Desk Support for end-users.
Installed base builds, loaded value adds and standard optional services.
Install and configure Microsoft remote desktop clients Configure Milo robot for autism center P2V conversions of Linux and Windows Servers.
Lead Desktop Engineer Resume
Objective : Over 8 years of experience in Brooking firm. Server Installation and management. LAN and WAN management. Head Office and Branches, Routers & Switches configuration (Basic). Designing and planning New Network &Up gradation plan.
Skills : Website Design, WordPress Design And Management.
Played a major role in the development and implementation of a corporate-wide upgrade of desktop systems including 3 office locations and approximately 1200 end-users.
Evaluated several software distributions and management tools to provide automated application deployment and repair for Windows 95 systems on corporate LAN.
Implemented distribution infrastructure including 1 application manager server and 3 application deployment servers covering 3 office locations.
Built and implemented distribution models that included over 160 software applications and approximately 1200 users.
Designed and implemented a multi-level policy lockdown to Windows 95 systems that were used in conjunction with software distribution models providing significant lowers costs of ownership on approximately 1200 workstations.
Developed Windows 95 operating system standards and certified hardware configuration specifications for 8 different computer machine types including IBM and Compaq.
Documented all processes, upgrade procedures and trouble- shooting tips for turn over to Help Desk Technical Support Analysts.
Desktop Engineer/Technician Resume
Objective : Experienced IT professional dedicated to maximizing the usefulness of personal and professional skill set in a diverse professional role providing the opportunities to contribute immediately through effective communication and attention to detail while also allowing learning opportunities to continue to broaden IT skills with hands-on experience in a diverse position.
Skills : HTML 5, CSS, Photography, Web Design, Web Development, Photoshop, CMS, Help Desk, Windows, Sharepoint.
Assisting with the Windows 7 rollout, corresponded with vendors on compatibility issues, Installed, Repaired and configured Networked PSC printers, Cerner backend printers, fax machines.
Created batch files for printer and startup scripts as well add modify INI files.
Installed and troubleshoot issues with software from Mckesson Medhost, Star 19.12, Horizon patient folder, MPF Fetalink, Fujisynapse, Etime, Powerchart, Surginet, and many more new applications used by the hospital.
Monthly server updates and reboots for all application servers from Vmware Vspere and created a snapshot before restarting, ensured that all services were running after updates applied.
Added and assisted the user with our new Profile unity persona management along with SSO Impravata which authenticated via AD once the pin was setup.
Assisted with Network issues such as Cat 5 issues, no connectivity even though the port was enabled, loose connections, and port shutdowns.
Used Nslookup and arp for a lot of issues we had with DNS.
Desktop Engineer III Resume
Headline : Loyal and dedicated individual who has a great deal of ambition. Extensive experience in the Computer Technology industry, seeking a position where can develop and excel while giving best to an employer.
Create and maintains system documentation according to the IS methodology (proposals, designs, test specifications, and other deliverables as necessary) for new and existing applications.
Provides production support by proactively monitoring applications and seeking to improve application availability, quality, and performance by ensuring achievement of Service Level Agreements (SLA) and participating in required on-call support, as needed.
Accountable for technical issue resolution including diagnosis of problem, recommendations for workarounds, and defect correction.
Research and understand new desktop technologies, develop designs, and plan for their implementation.
Virtualize software packaging and packaging delivery process using technologies including VMware, Citrix, and Microsoft virtualization technology solutions.
Provide solutions, technical project implementation, and 2nd and 3rd level support to IT Services and the Application Services teams.
Architect desktop and laptop solutions to meet business requirements as necessary and to provide product recommendations as well as create desktop build specifications.
Lead Desktop Engineer Resume
Summary : Bringing enthusiasm and energy into group efforts Knowledgeable on Windows XP, Vista, 7, MS Office 2007 & 2010, Remedy, Magic, Foot Prints Provided tiers 1, 2, 3 support by desk side, phone & remote within a DoD Military environment.
Skills : Windows 7, CCNA, Networking, Desktop Support.
Provided technical support, including identifying problem incidents with their subsequent resolutions.
Assisted company personnel with desktop, telephone, and laptop operation, including both hardware and software - Provided employee training and instructions regarding basic operation of software and hardware, technical support and quality standards.
Performed installation of new IT network equipment and system software (XP, Win7).
Maintained company peripheral network devices regularly.
Tested the IT networking systems, monitored the performance of network servers and maintained a firm's computer systems.
Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
Created software profiles and verified software through Altiris 7.5 on Windows 7 migration project.
Team leader for a sales force automation deployment for sales personnel in our remote and headquarter offices.
Asst. Desktop Engineer Resume
Headline : Experienced, IT professional with excellent customer service skills. Superior attention to detail and ability to work with both internal staff and external vendors, managing a vendor relationship. Implement troubleshooting strategies of hardware, software products.
Skills : Imaging Minor Scripting Service Delivery Help Desk.
Managed and resolved over 2,000 tickets on BMC Remedy work order system for the whole Andrews Air Force Base personnel.
Managed over 8,000 distinct user accounts and over 12,000 machines between two separate networks.
Managed and resolved work orders using Incident/Problem Management processes and tools that include BMC Remedy 7.1 and Remote Desktop Support Tools such as Bomgar, Dameware, and Windows Remote Desktop Connection.
Installed and configured desktops, laptops, printers, software, and peripherals for customers throughout the whole Andrews Air Force Base.
Managed the deployment of Windows 7 from Windows Vista for over 12,000 machines throughout Andrews Air Force Base.
Managed the installation of all software and backups of profiles and files for over 8,000 users for NIPR and SIPR nets.
Maintained security and integrity of data with classifications up to Secret.
Managed a move team that was in charge of over 10 moves for Commands throughout Andrews Air Force Base and all future moves.
Information Systems Management
Desktop Engineer/Consultant Resume
Objective : Talented Desktop Engineer offering four years of experience and two years of training in mixed-platform environments with proficiency in virtualization, configuration management, open - source software solutions, domain administration, networking and interpersonal communications.
Skills : Microsoft Windows 2003, Pro/Server/XP/7 Installation.
Works cooperatively with Information Services staff, technicians, and customers to ensure the highest quality of service, and the quick resolution of critical technology issues.
Maintains documentation of trouble tickets and resolutions in ServiceNow, including the disposition of parts and repairs.
Coordinate with Service Desk staff to expedite delivery and resolution of bench tickets as needed.
Completes trouble tickets as first priority of day-to-day business.
Monitors and tracks ticket status and requests resources as needed from supervisor.
Identifies trends in trouble tickets and determines processes and procedures to deal with issues more proactively.
Develops comms and project plan to coordinate with other Information Services staff to ensure that all faculty, staff, and academic lab software builds are bug-free, and in compliance with all software, hardware, security, and quality standards defined by Information Services.
BSS In Graphic Design
Desktop Engineer III Resume
Objective : Dedicated to providing quality customer support; consistently met or exceeded client needs Strong ability to effectively translate technical information and procedures to end users. Able to multi task and deliver results within time-sensitive and fast-paced environments.
Skills : Windows 7, Computer Hardware, Computer Repair, LAN-WAN.
Troubleshooting hardware, software, and networking issues at several Franciscan hospitals and administration offices as a tier 2 level support.
Supported by the EUC team includes desktops, laptops, tablets, mobile devices, printer, scanners, servers, routers, and switches.
Software support consists of an MS Windows operating system, MS office suite, and as well as several medical applications.
Acted as the smart hands and feet for the networking and server teams for any issues regarding network connectivity, and issues with servers and switches.
Imaged new computers and reimaged older PCs from Windows XP and upgraded them to Windows 7 using Microsoft SCCM.
Deployed laptops and desktops to different locations depending on the needs of medical and administrative staff.
Supported the inventory of IT equipment for the entire team through ordering and shipping to each team member's location.
Desktop Engineer/Analyst Resume
Summary : To work for a company that has a long-term future, interface with customers if applicable, and work with highly technical software or hardware applications.
Participates in the design, installation and management of the desktop imaging.
Configure, test, and distribute new or upgraded desktop and laptop systems to end users.
Develop and document best practices, procedures, and policies related to all aspects of desktop support, software/hardware distribution, and desktop management.
Configure, test, and distribute new or upgraded application and operating systems.
Optimize performance of desktop and laptop computing experience for end users.
Evaluate emerging technologies and recommend purchasing, development or enhancement of relevant hardware and software.
Support and train other departments and staff as needed.
Oversee and lead testing of all patches updates, fixes; identify and report any defects to vendors, and retain ownership of identified defect-related issues through final resolution.
Associates In Electronics
Desktop Engineer (Contract) Resume
Headline : Over 8 years of professional experience. Supported, installed, administered, maintained, upgraded, and migrated various forms of infrastructure throughout his career.
Skills : Microsoft Office 2003/2007/2010/2013, Install and repair of Windows 7/Vista/ Windows XP/Windows 8/8.1/Windows 10.
Oversaw the deployments and installations of new workstation machines to client sites.
Provided tier 2 onsite technical support for various hardware manufacturers including Dell, Microsoft Surface, and Lenovo laptops and desktops.
Resolved service desk tickets escalated in company ticketing systems using PC Anywhere, WebEx remote tools.
Administered software troubleshooting/support for multiple claims software packages including Applied, Winscribe, CM, and Cosmo.
Manually cleaned and removed endpoints of malware from system registry entries of infected PCs.
Hands-on experience with modifying accounts, groups, and password resets/unlocks in Active Directory.
Managed data transfers, decryption, encryption in addition to remote data transfers.
Involved in complete systems' reimaging with both Windows 7 and Windows 8.1.
Desktop Engineer Resume
Summary : To obtain a position that will allow to continue my Professional, IT Support, and Customer Service attributes. Also a position, that offers Advancement opportunities, Education, Stability and Growth.
Skills : Microsoft Office, Project Management, Editing, Content Management Systems, Software Whitelisting, Endpoint Management, Help Desk.
Managed Windows XP to Windows 7 desktop migration for credit union.
Proactively monitor, report and interact with server, voice, and data systems.
Assisted with the installation and maintenance of all server, voice, desktop management, endpoint whitelisting (Lumension Endpoint Security), and data systems utilized at NMEFCU.
Manage desktop policies, support and Maintain KACE environment, design, deliver, and guarantee desktop and software distribution services to agreed service levels.
Possess a deep technical knowledge of MS Office products.
Performed general system administration duties in a Windows Active Directory environment.
Provides second level application and OS support as acting liaison to the Helpdesk department.
Maintain software inventory, tools, and remote site IS inventory.