Desktop Support Specialist Resume Samples

The job duty of a Desktop Support Specialist is to provide end-user experience through resolving potential or actual technical issues in a timely manner. A professional Desktop Support Specialist Resume gives a list of the following generic duties – providing solution to technical issues precisely and immediately, installing various applications on client environment, troubleshooting issues, resolving hardware problems, monitoring and maintaining LAN and WAN infrastructure of the company; handling networking issues, and creating an effective document management system to protect and restore data.

To get into this job, the following qualifications are needed – experience working with operating systems such as windows and Linux; good knowledge of MS Office; proficiency with hardware and software configurations; and experience in responding to ticket-based support systems. A Bachelor’s degree in information technology is required for this post. Additional industry certification may be preferred. Advanced knowledge of multiple operating systems and network solutions is also needed.

 

Desktop Support Specialist Resume

Summary : Able to manage multiple projects, and a solid understanding of end user needs. He has worked closely with many groups within Information Technology and assisted with the implementation and operation of multiple network and user -based systems over the course of his career.

Skills : Microsoft Office, Windows 7, Wireless, IOS.

Description :

    1. Deployment Support Analyze all aspects of the deployment of Windows XP desktop to minimize the disruption to the business.
    2. Assure the correct set of business critical applications were available and fully tested and the proper configuration of user accounts, data migration, login scripts, and profiles for each user was completed.
    3. Collaborate with the appropriate technology groups where necessary to ensure that all problems were rectified before deployment occurred.
    4. Coordinate with the project managers for each business to determine requirements for the group, set timeframes, resource allocation, and expectations for the level of interruption the deployment may cause.
    5. Provide post deployment support to familiarize each client with their new desktop configuration, analyze any problems that arose, and alert appropriate resources in a timely manner.
    6. Manage the production NDS tree across a wide area network in a dual Novell/NT environment, administering user accounts, security rights, login scripts, printer configurations and application distribution.
    7. Administer Lotus Notes 5.x servers including mail files, database access, and group maintenance.
    8. Configure desktop PCs and laptops with NT 4.0 workstation and Novell network client, install proprietary applications, MDS, and commercial software, supporting 1300 clients across multiple branches.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Sr. Desktop Support Specialist Resume

Objective : Highly qualified Desktop Support Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Network Management, Project Management, Desktop Support, Server Maintenance, SCCM Software Deployment.

Description :

    1. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
    2. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
    3. Install and support PC, laptop, tablet and mobile hardware and software Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
    4. Participate in hardware and software reviews and recommend purchases.
    5. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
    6. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
    7. Analyze and make recommendations for hardware and software standardization.
    8. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Science


Jr. Desktop Support Specialist Resume

Headline : Seeking a position as an API Certified Inspector where my knowledge as an Inspector and non-destructive testing technician (NDT), coupled with my high mechanical aptitude and unyielding commitment to safety can effectively contribute to the success and profitable operation of the organization.

Skills : Equipment Intergrity Inspector, Equipment Intergrity Inspector.

Description :

    1. Provided support to end users for either PC, server or mainframe applications, and hardware.
    2. Installed, configured, troubleshoot and maintained Personal Computer and Laptop related hardware, software, and associated peripherals, such as, printers, modems, scanners and projectors using the following operating systems: DOS, Windows 98, Windows 2000, Windows XP Professional, Windows 2008 and Windows 7.
    3. Assisted in the configuration, installation, maintenance and monitoring of network-related hardware, software, and services such as file servers, print servers, disk subsystems, gateways, and connections to external resources.
    4. Assisted in the configuration of network related policies, such as, user profiles and permissions.
    5. Maintained and supported Microsoft Office products, E-mail, AS/400, Microsoft System Center Service Manager and other specialized software as required by Departments.
    6. Maintained and Supported Client Services "Images" for Dell/Compaq/IBM desktops and laptops.
    7. Maintained records of sites, Personnel, Systems and Software.
    8. Assisted in development of documentation for advanced software.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Jr. Desktop Support Specialist Resume

Objective : Experienced IT professional with eighteen years' experience providing IT support. Over 20 years' experience working in a professional environment. Brings high energy, organization and ability to stay focused in stressful situations. Strong ability to size up problems rapidly and then get the job done right. Excellent understanding of how proper technical support improves all aspects of any industry.

Skills : Microsoft Office, Hardware and Software troubleshooting, Networking.

Description :

    1. Assisted in planning, testing, and configuring organizational network systems.
    2. Determined user needs to install, maintain, upgrade, and configure computer hardware and software; assist with network administration activities and system security; assess user training needs.
    3. Maintained asset management data base and local trouble ticket system.
    4. Acted as a technical resource in resolving problems with Win/Intel PC platforms; implements upgrades, patches or fixes as required.
    5. Determined users' needs; work with PC users to resolve problems and provide guidance on a variety of hardware components and software programs.
    6. Performed backup activities including the backup of data from workstations and local servers; restoration of operating systems when required and the wiping of data from out of service systems.
    7. Installed COTS software, including installing new applications, installing upgrades and assisting users to solve software problems.
    8. Installed and configured specialized peripheral equipment, including troubleshooting problems with hardware and software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Contract Desktop Support Specialist Resume

Objective : To secure an advanced position in the Information Technology sector with growth potential, where my technical and analytical skills would best fit.

Skills : Multi-Tasking, Networking, Linux, Microsoft Office, Windows, Critical Thinking, Team Player, Detail Oriented, Customer Service, Data Entry, Computer Skills.

Description :

    1. Received, prioritized, documented, and actively resolved end user help requests.
    2. Built Microsoft Deployment Toolkit (MDT) server for system imaging across multiple sites via PXE boot of WINPE technology.
    3. Traveled to West Coast sites to setup Servers and Firewalls when new hardware was needed.
    4. Configured, deployed, maintained, troubleshot, and supported computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
    5. Diagnosed and resolved unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
    6. Maintained inventory of installed software, managed software licensing, and create policies and procedures for upgrades.
    7. Maintained and configured IP phones (Avaya) Maintained and configured specialty printers such as zebra printers, assembly line printer, etc.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Systems

Desktop Support Specialist III Resume

Summary : Over nine years of experience in computer and network technology. My ability to oversee multiple projects and work with internal and external partners has provided me with the skills necessary to work proficiently in the industry.

Skills : Ms Office Suite, Computers, PC.

Description :

    1. Provides on site field support for users, computers and infrastructure.
    2. Determines user needs; to install, maintain, upgrade, and configure computer hardware and software; assist with network administration activities and system security; assess user training needs.
    3. Maintains asset management data base and local trouble ticket system.
    4. Acts as a technical resource in resolving problems with Win/Intel PC platforms; implements upgrades, patches or fixes as required.
    5. Determine users' needs; work with PC users to resolve problems and provide guidance on a variety of hardware components and software programs.
    6. Perform backup activities including the backup of data from workstations and local servers; restoration of operating systems when required and the wiping of data from out of service systems.
    7. Installs COTS software, including installing new applications, installing upgrades and assisting users to solve software problems.
    8. Installs and configures specialized peripheral equipment, including troubleshooting problems with hardware and software.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Desktop Support Specialist II Resume

Summary : Analytical, detail-oriented and collaborative IT Specialist with more than twenty-five years of successful experience providing end user support to hundreds of clients. Collaborates with team members to plan, schedule and brainstorm diverse methods to ensure key performance indicators are met and exceeded. Facilitates comprehensive transitions to new software platforms for entire companies, integrating key upgrades into existing networks to enhance efficiency and continuously improve output.

Skills : Cisco Networking, Desktop Support, IT, Microsoft Office, Customer Service, Customer Support, Supervisory Skills.

Description :

    1. Coordinated projects to research, develop and implement Windows 7 support for more than 600 clients.
    2. Troubleshot and reconciled all potential complications, optimizing ticketing systems to ensure productivity and maximize efficiency.
    3. Consulted with local specialists to strategize and brainstorm hardware solutions, providing specifications given by engineering teams to ensure strict compliance.
    4. Collaborated with up to 10 personnel to improve registration and integration of new employees.
    5. Analyzed HR reports and other factors to develop innovative plans to streamline onboarding processes, formulating templates and documentation to optimize efficiency.
    6. Utilized Microsoft Active Directory to maintain complex policies to clearly distribute information and improve accessibility of network resources.
    7. Designed user and system profiles to maintain availability.
    8. Collaborated with specialized team to facilitate re-branding campaign for IT department.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Desktop Support Specialist I Resume

Summary : Computer specialist with over twenty-five years experience managing IT needs for internationally renowned universities including Parsons School of Design. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Technical Support Representative who performs superior work under the pressure of rigid deadlines.

Skills : SCCM.

Description :

    1. Administrating Windows 2000 multiple Server-based network with Windows 2000 Professional clients.
    2. Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
    3. Performed wiring and daily maintenance of internal computer systems.
    4. Support more than 300 end-users with computer, network systems and peripheral devices.
    5. Recommend hardware and software solutions and upgrades using established procurement processes.
    6. Analyze, log, and track complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
    7. Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
    8. Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Masters Of Science

Desktop Support Specialist/Coordinator Resume

Summary : Obtain an IT Desktop Support position that will utilize my experience, achievements, skills, strategic thinking and leadership abilities to strengthen an organization that is committed to excellence and integrity.

Skills : Desktop Support, Retail Sales, Microsoft office, Electronic Repair, Networking and Data.

Description :

    1. Install, move, add, and change computer equipment for multiple end users in an enterprise environment.
    2. Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
    3. Responsible for doctors, physicians, and nurses computer systems in critical periods of the work day.
    4. Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
    5. Administer the installation of Software by ensuring the correct configuration and account settings of the software.
    6. Maintained documentation of all the installation carried, details of any failed installations, revisions and updates required for the software.
    7. Monitored post software installation issues of the users and took responsibility to resolve technical complications.
    8. Earned solid reputation for resolving complex issues and providing exceptional customer service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MBA

Network/Desktop Support Specialist Resume

Summary : Desktop Support Specialist Solution-focused professional with over 10 years of experience providing timely, user-focused technical support to 100+ end users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating technical concepts to users of varying technical understanding. Experienced in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly.

Skills : SCCM.

Description :

    1. Provided in-person, telephone, e-mail, and remote technical support in team and independent environments for faculty, staff, and students to ensure proper security, maintenance, and functionality of workstations, printers, and peripherals.
    2. Responded to user service requests and quickly resolved trouble tickets to maximize system uptime.
    3. Ordered, configured and deployed new workstations and printers.
    4. Maintained hardware, operating systems, software applications and drivers.
    5. Configured security, network and power consumption properties.
    6. Assisted in configuring regular data backups and created Ghost images of workstations prior to upgrades.
    7. Key Achievements: Outperformed peers by maintaining outstanding record of technical support service, resolving 98% of all trouble tickets without escalations to senior support specialists.
    8. Promoted regularly throughout tenure at Weber State University.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Desktop Support Specialist/Technician Resume

Objective : Desktop Support Specialist Solution-focused professional with over 10 years of experience providing timely, user-focused technical support to 100+ end users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating technical concepts to users of varying technical understanding. Experienced in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly.

Skills : Microsoft Office, Windows, VPN, Account Management, POS, Graphic Design, Management, Video Production, Adobe.

Description :

    1. Administer the system Performed day-to-day system management including administration, performance monitoring, backup and recovery, and client problem resolution.
    2. Troubleshoot hardware and software issues.
    3. Conducted technical analysis and troubleshot Windows servers as it pertained to the distributed environments.
    4. Researched, analyzed and made recommendations for hardware, software, network and system standards and configurations.
    5. Coordinated work efforts with users, operations, helpdesk, vendors and other technical team members.
    6. Troubleshoot hardware and software issues.
    7. Analyzed and resolved end-user software program and connectivity issues in a timely and accurate fashion.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor In Business

Desktop Support Specialist Resume

Objective : Twenty years of broad, hands on IT experience working with leading edge hardware and software technologies. I've maintained a focus on customer satisfaction by delivering quality support solutions with a cordial, positive, and professional approach, which has led to an extensive and successful career. Senior level desktop support duties for a large managed environment including: project lead and management, installation, support, maintenance, training and administration of hardware/software, service packs, updates, OS migrations, remote support solutions etc.

Skills : Curious Fast Learner, Windows 7, Electrical Mechanical Skills.

Description :

    1. Provided personal computer support for Tuality Healthcare users.
    2. Installed, troubleshot and configured hardware, application and operating system software.
    3. Provided Level 2 support to the Helpdesk staff in the installation, support and maintenance of various applications and databases at the hospital and across multiple remote locations.
    4. Integration testing and evaluation of new software and hardware and help establish THC product standards.
    5. Created custom query based collections for targeted package deployment using SCCM.
    6. Provided support in adding, moving, and changing telephones.
    7. Created XP and Windows 7 Ghost and WIM based corporate standard images used for new hardware and refreshing existing machines.
    8. Researched and stayed abreast of new desktop technologies and participated in THC technology projects as needed in a lead role for many.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Systems