Chief Concierge Resume
Summary : As a Chief Concierge, supervised and directed guest services attendants and concierges, communicated directly with guests, in person or by telephone.
Skills : Leadership, Team Management.
Description :
- Responsible for contributing to the development of marketing materials highlighting the hotels outstanding concierge services, ultimately increasing brand awareness and attracting new clientele.
- Responsible for developing strong relationships with local businesses for exclusive deals, benefiting both guests and partners.
- Responsible for maintaining thorough knowledge of local attractions, restaurants, and services to provide accurate recommendations tailored to guest preferences.
- Responsible for coordinating closely with event planners to manage logistics for conferences and meetings hosted at the property.
- Responsible for conducting regular staff meetings to review performance metrics and identify areas for improvement or recognition of excellence.
- Responsible for championing ongoing training programs to ensure all concierge team members remained up-to-date on local offerings and industry best practices.
- Responsible for streamlining communication within the concierge team, resulting in improved efficiency and guest service quality.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Chief Concierge Resume
Summary : As a Chief Concierge, responsible for assisting with luggage handling, valet services and concierge services. Exceeded Residents and Guests expectations in every aspect of personalized, quality, luxury, service.
Skills : Exceptional Customer Service, Guest Relations and Problem-Solving.
Description :
- Developed, monitored and achieved company and department goals and objectives..
- Continuously reviewed the operation and make recommendations to enhance the product, assisted CM with follow up and resolution of Residents and Guests issues, addressed AVO and iCan submissions, stay abreast of industry trends with a view to implementing onboard, created / revised Standard Operating Procedures (SOP).
- Contributed to the development of the onboard product and our commitment to bringing the destination alive by creating and delivering events and experiences for Residents and Guests.
- Executed policies and procedures as appropriate to the position, executed safety duties as per the Emergency Plan and Station Bill, participate in In Port Manning as required.
- Assisted with Ship tours, zodiac landings, Marina days, Expeditions, and other activities as required.
- Updated and returned in a timely manner the Destination Service Punchlist to the Florida Office Destination Services Planning Team.
- Anticipated the needs of Residents and Guests by ensuring personal preferences are communicated to the team and used proactively.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Chief Concierge Resume
Headline : As a Chief Concierge, responsible for managing check-in and check-out procedures for guests, responsible for scheduling and confirming restaurant reservations for guests.
Skills : Communication, Interpersonal Skills.
Description :
- Assisted in the preparation and proofreading of destination related publications.
- Actively participated in the TV Daily Show to promote and inform the Resident Community of the upcoming ports.
- Conducted training of escorts for Destination Experiences.
- Promoted Destination Experiences to maximize participation.
- Assisted in the completion of reports, such as destination reports, end of month reports.
- Assisted with creating the content of the daily television show and participate in the filming as needed.
- Researched local service providers and local attractions, such as transportation and restaurants.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Chief Concierge Resume
Objective : As a Chief Concierge, responsible for responding to guest inquiries to maximize guest satisfaction, responsible for facilitating and coordinating transportation services for guests.
Skills : Local Area Knowledge and Recommendations, Training and Development.
Description :
- Responsible for providing accurate information regarding local attractions, restaurants and activities.
- Responsible for maintaining accurate and up-to-date records of guest information.
- Responsible for creating welcoming and comfortable environment for guests.
- Responsible for handling customer complaints to satisfy and retain guests.
- Responsible for providing each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Responsible for contacting previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Responsible for maintaining high level of professionalism and discretion when dealing with guests.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Chief Concierge Resume
Summary : As a Chief Concierge, responsible for organizing special events for VIP guests, ensuring memorable experiences that increased repeat business, responsible for facilitating prompt resolution of billing disputes by liaising between guests and hotel accounting department effectively.
Skills : Time Management, Organization.
Description :
- Responsible for enhancing guest satisfaction by promptly addressing concerns and fulfilling requests with attention to detail.
- Responsible for establishing a comprehensive database of recommended vendors and contacts, streamlining referral processes for guests' needs.
- Responsible for mentoring new concierge staff members, fostering a supportive work environment and promoting professional growth.
- Responsible for collaborating with other departments to deliver seamless customer experiences from arrival to departure.
- Responsible for negotiating favorable rates with transportation providers, securing cost-effective options for guests seeking reliable travel arrangements.
- Responsible for earning recognition as a trusted resource for guests, consistently receiving positive feedback on service excellence and professionalism.
- Responsible for assisting in budget planning and resource allocation, optimizing financial performance without sacrificing service levels.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Chief Concierge Resume
Summary : As a Chief Concierge, responsible for implementing innovative strategies for handling high-volume periods without compromising the quality of service, responsible for devising creative solutions for unique guest requests, exceeding expectations and generating positive feedback.
Skills : Multitasking, Prioritization.
Description :
- Responsible for remeding issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responsible for working closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responsible for facilitating visitor requests for dining and tourist attractions by researching various venues and locales.
- Responsible for maintaining front desk's concierge book to provide visitors with access to relevant local information.
- Responsible for managing front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Responsible for addressing customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Responsible for facilitating guest check-in and check-out processes to reduce wait times and increase guest convenience.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Chief Concierge Resume
Objective : As a Chief Concierge, responsible for managing daily operations of the concierge desk efficiently while maintaining a welcoming atmosphere for guests, responsible for spearheading initiatives to improve interdepartmental collaboration, fostering a cohesive working environment focused on exceptional guest services.
Skills : Conflict Resolution, Computer Skills (MS Office, Property Management Systems).
Description :
- Responsible for managing daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Responsible for explaining security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Responsible for greeting guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Responsible for developing relationships with local businesses to secure discounts and special offers for guests.
- Responsible for developing and implementing guest service policies and procedures to drive loyalty and referrals.
- Responsible for training staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Responsible for creating and maintaining comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Chief Concierge Resume
Headline : As a Chief Concierge, conducted regular inspections and audits of concierge services, facilities, and amenities to ensure compliance with brand standards, safety regulations, and quality assurance protocols, implemented corrective actions and continuous improvement initiatives to address any deficiencies and maintain a consistent level of service excellence.
Skills : Customer Service Excellence, Local Knowledge and Resourcefulness.
Description :
- Responsible for coordinating ground and air travel arrangements for business and leisure customers to support satisfaction.
- Responsible for offering friendly and efficient service to customers, handled challenging situations with ease.
- Responsible for supporting local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Responsible for greeting guests upon arrival by providing warm welcome.
- Responsible for assisting guests with variety of services and local attraction information.
- Responsible for upholding hotel policies and procedures by providing high level of customer service.
- Responsible for utilizing variety of organizational and communication skills to drive guest satisfaction.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Chief Concierge Resume
Objective : As a Chief Concierge, responsible for managing concierge desk operations, including guest check-ins, luggage handling, and coordination of guest services, responsible for maintaining a professional and welcoming environment at the concierge desk, anticipating guest needs and exceeding expectations.
Skills : Problem-Solving and Decision-Making, Technical Proficiency.
Description :
- Responsible for leading a team of concierge professionals in providing exceptional guest services, including greeting guests, arranging transportation, making reservations, and fulfilling guest requests.
- Responsible for developing and implementing guest service standards, training programs, and procedures to ensure consistency and quality of service.
- Responsible for managing guest feedback and resolved issues promptly, ensuring high levels of guest satisfaction and loyalty.
- Responsible for coordinating with other hotel departments, such as front desk, housekeeping, and food and beverage, to enhance the overall guest experience.
- Responsible for maintaining knowledge of local attractions, restaurants, events, and services to provide personalized recommendations and enhance guest stay experiences.
- Responsible for overseeing concierge desk operations, including scheduling, staffing, and performance evaluations.
- Responsible for supervising a team of concierge staff, providing guidance, training, and support to ensure excellent guest service delivery.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Chief Concierge Resume
Objective : As a Chief Concierge, provided information on facilities and services, events and attractions, tours, travel routes and transportation schedules, provided area maps, brochures and other literature
Skills : Professionalism and Discretion, Adaptability and Flexibility.
Description :
- Stayed updated with information about local attractions, events, restaurants, transportation options, and services to provide guests with accurate and personalized recommendations and enhance their stay experiences.
- Coordinated with external vendors, tour operators, and service providers to arrange special experiences, tours, and activities for guests.
- Communicated guest preferences, special requests, and requirements to relevant departments to enhance guest satisfaction and ensure a memorable stay.
- Assisted in budget planning and resource allocation for the concierge department, including staffing, training, supplies, and equipment, to ensure efficient operations and cost-effective service delivery.
- Monitored expenses, performance metrics, and guest feedback to identify areas for improvement and implement strategies to optimize resources and enhance guest experiences.
- Utilized technology tools and systems, such as property management systems (PMS), guest service software, and communication platforms, to streamline concierge operations, track guest requests, and maintain guest profiles and preferences.
- Assisted in effectively communicating operational updates through daily line ups and departmental meetings.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
