Client Support Administrator Resume Samples

A Client Support Administrator provides support and assistance to various customers for a range of industries. The job includes taking orders, providing alternative suggestions to products, responding to inquiries, and assisting in picking other products, when the original product runs out of stock. The Client Support Administrator Resume describes the following core duties and tasks – answering phone calls and emails; responding quickly and creatively; taking customer orders, handling inquiries and complaints; promoting sales, using unique selling points to promote sales; and adhering to team budgets and goals.

Typically, employers want a high school diploma as well as the following skills – superior communication skills, the ability to stay professional and friendly; working well with people from all walks of life, strong negotiation skills to convince customers; salesmanship and the ability to respond to complaints and questions quickly.

Client Support Administrator Resume example

Client Support Administrator Resume

Summary : Senior IT Support Tech who excels at analyzing, prioritizing and completing tasks in a professional manner.

Skills : Database Management, Web Development.

Description :

    1. Inspected and document completed maintenance actions.
    2. Prepared equipment for use, storage, shipment, and mobilization.
    3. Solved malfunctions by studying drawings, wiring diagrams and schematics, and technical publications.
    4. Analyzed and repair powered support systems using multimeters, voltmeters, ohmmeters, oscilloscopes, circuit card testers and hand tools.
    5. Maintained mobile equipment external fuel and grounding systems.
    6. Ensured hazardous material and waste are stored, handled, used, and disposed according to local and federal environmental standards.
    7. Responsible for responding to and mitigating information security incidents and classified spillages issued by the computer emergency response team (cert) configured workstations to meet minimum security requirements for command cyber readiness inspection (ccri) developed powershell tools & scripts to increase productivity and efficiency of technical tasks u. S.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Information Systems


Sr. Client Support Administrator Resume

Summary : Client Support Administrator will provide first-line response and assistance to solve customers administrative and technical problems on client-level workstations and end user devices, operating systems, peripherals, and applications.

Skills : Languages: Visual Basic, Java, C++, KiXtart, HTML.

Description :

    1. Maintained the computers and computer networks for the Headquarters AMC Staff Judge Advocate Generals (HQ AMC/JA) office and audiovisual equipment for two high demand conference facilities.
    2. Upgraded office computer hardware, memory, hard drives, NIC's as required to ensure all systems where up to date for system upgrades of software.
    3. Ensured all personnel assigned to the HQ AMC/JA office were trained on correct computer usage, proper security procedures.
    4. Provided training on both operating systems and the standard software loads on government computers.
    5. Certified all computers maintained a current certification and accreditation (C&A) package.
    6. Created and maintained WEB page(s) for the HQ AMC/JA.
    7. Selected as the Air Force Portal Content Manager for the HQ AMC/JA Office.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration


Jr. Client Support Administrator Resume

Objective : A career that will challenge to use and improve the skills have, with the opportunity to grow professionally and personally.

Skills : Microsoft Office (10+ years), Executive Support.

Description :

    1. Managed electronic and manual publications, information management tools and forms development, design, control, storage, and dissemination.
    2. Acquired and distributes publications, information management tools and forms using manual or electronic means.
    3. Provided guidance to ensure publications and forms meet prescribed style, format, and legal and statutory requirements.
    4. Conducted information analyses to determine proper flow and life cycle management of information, regardless of medium.
    5. Created and maintained standard operating procedure and technical documentation.
    6. Monitored incident queues and documented customer issues through the use of remedy action request system.
    7. Ensured system security in compliance with dod policy including mcafee host intrusion protection & symantec endpoint encryption.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business

Client Support Administrator III Resume

Summary : Exploring opportunities to apply extensive experience in systems analysis, technical support, infrastructure management, database administration, and IT Security, in a challenging career environment where strong communication, project management, troubleshooting, and performance optimization skills can be effectively utilized. A committed professional, who is highly organized, adjusts well to all types of environments, learns new procedures quickly and makes appropriate applications, and is knowledgeable in software and IT industries.

Skills : IT, Marketing, Sales, Customer Service, Technical Writing, IT Consultant, And CPR & AED Certified.

Description :

    1. Provided technical support for all MDA staff members.
    2. Serve as an intermediary between senior government officials and technicians.
    3. Imaged and configured laptops and hard drives on a Primary, Secondary Server environment using Symantec Ghost software.
    4. Configured and distributed VPN Laptops to Government and Contractors Officials.
    5. Managed and administered accounts on Blackberry Enterprise Servers.
    6. Contacted blackberry service providers to activate/ disable accounts.
    7. Managed and modified Active Directory Provide support to all team members on new hardware and/or software applications, operational procedures and troubleshooting techniques.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AED Certified

Client Support Administrator II Resume

Headline : Seeking a position as an Administrative Assistant where can showcase over 20 years experience in the Office Administrative field as well as critical thinking, leadership, organization and military management skills.

Skills : CompTIA A+, Troubleshooting, Network Security, Microsoft.

Description :

    1. Coordinated with base agencies for all reprographic, audiovisual, graphics, and transportation in support of 60 CES courses.
    2. Procured and installed $90K worth of laptops to create portability for main CES laboratory.
    3. Provided technical support for laptop wireless installation, account lockouts, updates, user profiles, and software issues.
    4. Provided customer service and computer support for 4,500 systems, 3 auditoriums, and 1,800 PhD and Master's students.
    5. Gained extensive familiarity with Windows XP and Windows 7, and could isolate and repair computer malfunctions.
    6. Reported and resolved 117 Windows workstation deficiencies, which eliminated mission downtime and created a more effective working environment.
    7. Managed and configured thick clients, hp thin clients and dell wyse zero clients for use in a classified citrix vdi environment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

Client Support Administrator I Resume

Objective : To continue to learn and grow in any task given, to strive to perform duties in a productive and timely manner maintaining integrity at all times.

Skills : A+ Certificate In Computers.

Description :

    1. Maintained over 60,000 computers throughout the 57th Maintenance Group at Nellis AFB Controlled.
    2. Maintained the normal day to day functions of all computers throughout Nellis Air Force b Base.
    3. Maintained all the top secret and secret classifications for personnel.
    4. Experienced in specialized techniques for data, systems and network security management including risk assessments, audits, root cause analysis, intrusion detection, secure remote access, authentication services, vulnerability management, and intelligence.
    5. Managed 35 SECRET clearance user accounts Ensured mandatory training was successfully completed by users Managed users utilizing Microsoft Active .
    6. Monitored multiple databases to keep track of all company inventory within unit.
    7. Worked directly with leadership to achieve outstanding efficiency with the unit.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Assistant Client Support Administrator Resume

Headline : System Administrator: Including installing and maintaining Windows 2008 R2 and Windows 2003 server, run services such as printer server, file server, DNS and Active Directory. Build servers using Windows 2008 R2. Update servers with necessary patches or updates Backup Systems - Maintain backup systems using Symantec Backup Exec, VERITAS and also use Netapps.

Skills : Administrative Support, Management.

Description :

  • Managed ISSM program; provided service coordination to assist ISSOs in operations, restoration/configuration of IS Teamed with engineers and .
  • Responsible for loading and supporting required system software including: microsoft office 2010, test applications and gots (government-off-the-shelf) software.
  • Provided enterprise information technology support to the missile defense agency - jrdc program.
  • Responsible for diagnosing and resolving software and hardware conflicts.
  • Organized and coded all documents related to due diligence for acquisitions.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Prepared correspondence, accounting and financial documents for analysis.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Client Support Administrator/ Specialist Resume

Objective : Over Ten years of experience providing information technology support DoD IAT-II qualified.

Skills : Microsoft Applications| Windows OS| Adobe Applications.

Description :

    1. Provided enterprise information technology support to the Missile Defense Agency - JRDC program.
    2. Responsible for diagnosing and resolving software and hardware conflicts.
    3. Managed and configured Thick Clients, HP Thin Clients and Dell Wyse Zero Clients for use in a classified Citrix VDI environment.
    4. Ensured system security in compliance with DoD policy including McAfee Host Intrusion Protection & Symantec Endpoint Encryption.
    5. Created and maintained standard operating procedure and technical documentation.
    6. Monitored incident queues and documented customer issues through the use of Remedy Action Request System.
    7. Responsible for loading and supporting required system software including: Microsoft Office 2010, test applications and GOTS (Government-off-the-shelf) software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Graduate Certificate

Assistant Client Support Administrator I Resume

Objective : To join a progressive organization and become a contributing member, where experience, education, and capabilities can be fully utilized to achieve and surpass personal and professional goals.

Skills : Java/Visual Basic Programming - SQL/DDL/DML-Oracle - ERP - SDLC/UML - Dreamweaver Web Design.

Description :

    1. Pulled, terminated and repaired Ethernet cable.
    2. Configured and deployed workstations for NIPRNET, SIPRNET, deployment purposes and commercial access of the Internet for official government business.
    3. Managed user accounts in Active Directory.
    4. Ensured that all hardware and software complied with Air Force Communications Agency policies.
    5. Advised military personnel on all hardware and media purchases.
    6. Performed various troubleshooting and maintenance operations on Windows desktops and laptops Managed user, computer and group accounts with Active .
    7. Administered Unix based classified message routing terminals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
A.A.S.

Client Support Administrator Resume

Objective : Detailed oriented, motivated, dependable, hard worker. Seeking a career position with a company that can grow with.

Skills : CSS, HTML, Sql Server, SQL, Javascript, PHP, Swift.

Description :

    1. Provided classroom assistance and tutoring of Basic Computer Skills, Microsoft Office Applications, and Office Administration to troops in the unit.
    2. Responsible for the system administration of the Local Area Network (LAN for the network.
    3. Maintained Client Support Administrator (CSA), Information Assurances Awareness training requirements.
    4. Performed hardware and software installations and provided high-level customer care, training, and technical support Assembled and installed a wide .
    5. Performed miscellaneous clerical work such as maintaining files, updating tracking systems and logs, send mail/correspondence, and faxing Maintained.
    6. Facilitated and coordinated user account creation and modification.
    7. Established the administrative work procedures for tracking staff's daily tasks Advanced Sales and Marketing, Vero Beach, Florida Event Specialist .
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science