Client Support Representative Resume
Summary : Ready to excel as a qualified and resourceful employee where can unitize skills, education, and experience to measurably improve compliance with police regarding the aspects of the company.
Skills : Knowledge Of HIPAA, UB94 And UB92, HCFA 1500, Filing.
Description :
- Received incoming calls from patients, insurance and other party handing account balances.
- Reviewed patient issues with services and charge provided by the facility to patients, set payment expectations, arrange payments.
- Verified and following up with health insurance and review Patient Financial Services Houston.
- Patient communication to ensure timely resolution of accounts for multiple hospitals nationwide.
- Placed outgoing and receive incoming calls to facilitate the collection and resolution of accounts.
- Performed accurate search of all resources available with deep skip trace.
- Resolved issues, set payment expectations, arrange payments, and request information from patients and insurance.
Experience
7-10 Years
Level
Management
Education
Diploma
Client Support Representative II Resume
Headline : Motivated, adaptable, and results driven contact center and workforce management professional experienced in multiple leadership, customer service, and support roles.
Skills : Bilingual, Adobe Photoshop, Adobe Illustrator.
Description :
- Provided client support for multiple software and hardware applications.
- Completed various other tasks as assigned by supervisors such as Provided software quality control services for projects.
- Supported the development of deliverables, which include the Division standards and control documentation library, performance.
- Performed and documented product validation for new and/or modified applications.
- Investigated operational and process problems in conjunction with other engineering and technical personnel.
- Assisted in the execution of quality reviews under the direction of the project team or a senior-quality colleague.
- Directed client interaction daily in resolving a wide assortment of hardware and software-related technical problems.
Experience
5-7 Years
Level
Executive
Education
Diploma
Client Support Representative/Executive Resume
Headline : To obtain employment with an organization where can utilize experience in customer service and will have the opportunity to learn and excel.
Skills : Communication skills, MS Windows, Sales knowledge.
Description :
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Completed insurance contract forms prepared change of address records and issued service discontinuance orders.
- Contacted customers regarding inquiries and/or notifications of claim investigation results and adjustments.
- Determined the charges for services, collected payments, and made billing arrangements.
- Records of customer transactions recorded details of inquiries, complaints, and comments, as well as actions, are taken.
- Referred unresolved customer grievances to designated personnel for further investigation.
- Reviewed insurance policy terms to determine whether a particular loss was covered by insurance.
Experience
5-7 Years
Level
Executive
Education
BS
Client Support Representative/Analyst Resume
Headline : Ability to adapt to changing priorities in a fast-paced environment, while maintaining a high degree of accuracy. Demonstrated consulting, strong analytical and problem solving, verbal, written.
Skills : Train the trainer, Retail Management, Administrative.
Description :
- Provided support services to key clients on work in process and upcoming product needs.
- Coordinated with sales, DP, and production regarding new accounts, special needs, and or work in process.
- Managed assigned client relationships on a daily basis including establishing production schedules, determining special needs.
- Researched and managed billing issues and client reporting. Set up, test, and monitor master files for new/existing clients.
- Quality checked new products for new/existing clients before releasing for live production.
- Reviewed daily production runs for errors/rejects and determines necessary corrective action.
- Assisted clients in the design and ordering of product components (coupon/ books/ bill/letter/etc.).
Experience
5-7 Years
Level
Executive
Education
Business Administration
Client Support Representative/Technician Resume
Headline : Extensive experience in basic office systems and practices Fluent in Microsoft word, office, and power point Excellent verbal and written communication skills Strength in creative problem solving Results oriented.
Skills : MS Office, Speak and write Spanish Fluently, type 50-60 wpm.
Description :
- Built sustainable relationships of trust through open and interactive communication.
- Provided accurate, valid, and complete information by using the right methods/tools.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Recorded customer interactions, processed customer accounts, and file documents.
- Followed communication procedures, guidelines, and policies.
- Answered Client Support phone calls, support voicemails, and support inbox e-mails.
- Maintained proficiency with Copier Fax Business Technologies' entire digital product line for copying, faxing, scanning, network printing.
Experience
5-7 Years
Level
Executive
Education
Criminal Justice
Client Support Representative/Director Resume
Headline : Client relations specialist Conflict resolution techniques, Team management Persuasive Focused on customer satisfaction services standards Call center management experience Dedicated to process improvement.
Skills : Customer Service Skills, Office Skills, Cash Handling, Multi-Tasking.
Description :
- Proactively opened a claim that has to be resolved within business days.
- Responded to inbound customer service requests in a professional manner via phone, fax, and email.
- Dispatched trucks, quote pricing to clients, and open claim for missing items.
- Delivered results per customer-driven service level agreements and quality focus.
- Utilized tools, resources, and technology to provide exceptional customer care. Mortgaging concepts, loan programs, closing, and initial disclosures.
- Adhered to company policies, standards, and metrics for customer service activities.
- Researched aged documents, faxed documents, and performed data entry.
Experience
5-7 Years
Level
Executive
Education
Diploma
Client Support Representative I Resume
Objective : Client service professional with an extensive background in client support and data entry. Self driven goal setter who is able to provide a positive addition to any institution or Industry.
Skills : Computer applications Excellent, MS-Excel.
Description :
- Assisted potential clients with criminal record relief efforts.
- Educated clients on regulatory laws and statutes in all states regarding criminal record resolution.
- Tasked with troubleshooting software issues and assisting clients with the navigation of the Clear Record website.
- Interpreted regulations to ensure member expungement and or pardon certificates were in compliance.
- Provided support and guidance to product associates and business partners.
- Completed research, analyzed, and provided regulatory guidance to business partners.
- Maintained contract language that supported state legislation.
Experience
2-5 Years
Level
Junior
Education
Diploma
Lead Client Support Representative Resume
Headline : Client Support Representative, you will provide a high level of customer service. You will also meet the needs and expectations of our clients by providing support for their website, online services and/or software.
Skills : Microsoft Office, Quick books, Billing.
Description :
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases.
- Accurately documented, researched, and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
Experience
5-7 Years
Level
Consultant
Education
Business
Associate Client Support Representative Resume
Headline : Multi-faceted, efficient & reliable administrative professional with experience working with management, human resources, training development and IT to improve internal operations for businesses.
Skills : Microsoft Office, Typing.
Description :
- Supported property managers and residents mainly via the phone, but also through email and fax with a positive, buck stops here attitude.
- Assisted the average of customers daily by phone on various platforms.
- Handled payments, change requests, website questions, etc. Utilizing a variety of software programs to resolve customer inquiries.
- Solved an average of Zendesk Tickets each week with a customer satisfaction rating.
- Absorbed the company's training and demonstrating a no-fear attitude with asking questions.
- Excel in a high volume call center environment that rewards performance.
- Prepared and submitted standard pardon an expungement requests.
Experience
5-7 Years
Level
Executive
Education
Human Resources
Asst. Client Support Representative Resume
Headline : Administrative clerk experience in a fast paced environment. Excellent performance record reflecting successive advancement to positions of increased responsibility.
Skills : Microsoft Office, Google Docs, Medical Terminology.
Description :
- Screened and directed calls and assisted with messages.
- Performed Tier 1 Tech support and Customer support via telephone and email.
- Recognized, documented, and alerted the supervisor of trends in customer calls.
- Scheduled conference calls for upper management and clients.
- Forwarded any information regarding potential clients to the designated salesperson.
- Researched billing issues, processed payments, and assisted clients with payment arrangements.
- Relayed work orders, messages, and information to or from work crews and supervisors via email and/or telephone.
Experience
5-7 Years
Level
Executive
Education
Diploma
Client Support Representative Resume
Summary : Looking for a position where contributions and background will offer the opportunity for continue professional growth.
Skills : SAP, Bilingual, Dentrix, Quick books.
Description :
- Negotiated Contracts between the Buyer and Seller Agents.
- Managed and audit clients' files for accuracy and compliance.
- Educated and assisted clients through their Real Estate Transaction.
- Worked in tandem with specified companies in order to complete property inspections, surveys, and appraisals.
- Responded to the client's complaints and inquiries. Input Listings into the Multiple Listing Service.
- Performed Broker Price Options on Bank Owned Properties.
- Managed Advertisement and Social Media Channels.
Experience
7-10 Years
Level
Management
Education
Diploma
