A Client Support Representative will act as a liaison and provide all necessary services to the clients and resolve all emerging problems that may occur after-sales. The most common duties listed on the Client Support Representative Resume include – managing large amount of incoming calls of clients, generating sales leads, identifying and assessing customers’ needs, providing accurate and precise information to client, meeting customer service and sales team and call handling quotas, following communication procedures, and resolving all issues pertaining to after-sales processes.
Apart from proven work experience in the similar field, it is mandatory to possess these skills to become successful in this line – a good record of over-crossing sales quota, strong contact maintaining skills, active listening skills, familiarity with CRM systems and relevant software and a thorough knowledge of company’s product and services. Formal education is not the criterion always, as a high school diploma with relevant work knowledge will suffice.
Provided client support for multiple software and hardware applications.
Completed various other tasks as assigned by supervisors such as Provided software quality control services for projects.
Supported the development of deliverables, which include the Division standards and control documentation library, performance.
Performed and documented product validation for new and/or modified applications.
Investigated operational and process problems in conjunction with other engineering and technical personnel.
Assisted in the execution of quality reviews under the direction of the project team or a senior-quality colleague.
Directed client interaction daily in resolving a wide assortment of hardware and software-related technical problems.
Client Support Representative/Executive Resume
Headline : To obtain employment with an organization where can utilize experience in customer service and will have the opportunity to learn and excel.
Skills : Communication skills, MS Windows, Sales knowledge.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Completed insurance contract forms prepared change of address records and issued service discontinuance orders.
Contacted customers regarding inquiries and/or notifications of claim investigation results and adjustments.
Determined the charges for services, collected payments, and made billing arrangements.
Records of customer transactions recorded details of inquiries, complaints, and comments, as well as actions, are taken.
Referred unresolved customer grievances to designated personnel for further investigation.
Reviewed insurance policy terms to determine whether a particular loss was covered by insurance.
Client Support Representative/Analyst Resume
Headline : Ability to adapt to changing priorities in a fast-paced environment, while maintaining a high degree of accuracy. Demonstrated consulting, strong analytical and problem solving, verbal, written.
Skills : Train the trainer, Retail Management, Administrative.
Provided support services to key clients on work in process and upcoming product needs.
Coordinated with sales, DP, and production regarding new accounts, special needs, and or work in process.
Managed assigned client relationships on a daily basis including establishing production schedules, determining special needs.
Researched and managed billing issues and client reporting. Set up, test, and monitor master files for new/existing clients.
Quality checked new products for new/existing clients before releasing for live production.
Reviewed daily production runs for errors/rejects and determines necessary corrective action.
Assisted clients in the design and ordering of product components (coupon/ books/ bill/letter/etc.).
Client Support Representative/Technician Resume
Headline : Extensive experience in basic office systems and practices Fluent in Microsoft word, office, and power point Excellent verbal and written communication skills Strength in creative problem solving Results oriented.
Skills : MS Office, Speak and write Spanish Fluently, type 50-60 wpm.
Built sustainable relationships of trust through open and interactive communication.
Provided accurate, valid, and complete information by using the right methods/tools.
Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
Recorded customer interactions, processed customer accounts, and file documents.
Followed communication procedures, guidelines, and policies.
Answered Client Support phone calls, support voicemails, and support inbox e-mails.
Maintained proficiency with Copier Fax Business Technologies' entire digital product line for copying, faxing, scanning, network printing.
Client Support Representative/Director Resume
Headline : Client relations specialist Conflict resolution techniques, Team management Persuasive Focused on customer satisfaction services standards Call center management experience Dedicated to process improvement.
Skills : Customer Service Skills, Office Skills, Cash Handling, Multi-Tasking.
Proactively opened a claim that has to be resolved within business days.
Responded to inbound customer service requests in a professional manner via phone, fax, and email.
Dispatched trucks, quote pricing to clients, and open claim for missing items.
Delivered results per customer-driven service level agreements and quality focus.
Utilized tools, resources, and technology to provide exceptional customer care. Mortgaging concepts, loan programs, closing, and initial disclosures.
Adhered to company policies, standards, and metrics for customer service activities.
Researched aged documents, faxed documents, and performed data entry.
Client Support Representative I Resume
Objective : Client service professional with an extensive background in client support and data entry. Self driven goal setter who is able to provide a positive addition to any institution or Industry.
Assisted potential clients with criminal record relief efforts.
Educated clients on regulatory laws and statutes in all states regarding criminal record resolution.
Tasked with troubleshooting software issues and assisting clients with the navigation of the Clear Record website.
Interpreted regulations to ensure member expungement and or pardon certificates were in compliance.
Provided support and guidance to product associates and business partners.
Completed research, analyzed, and provided regulatory guidance to business partners.
Maintained contract language that supported state legislation.
Lead Client Support Representative Resume
Headline : Client Support Representative, you will provide a high level of customer service. You will also meet the needs and expectations of our clients by providing support for their website, online services and/or software.
Skills : Microsoft Office, Quick books, Billing.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases.
Accurately documented, researched, and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Associate Client Support Representative Resume
Headline : Multi-faceted, efficient & reliable administrative professional with experience working with management, human resources, training development and IT to improve internal operations for businesses.
Skills : Microsoft Office, Typing.
Supported property managers and residents mainly via the phone, but also through email and fax with a positive, buck stops here attitude.
Assisted the average of customers daily by phone on various platforms.
Handled payments, change requests, website questions, etc. Utilizing a variety of software programs to resolve customer inquiries.
Solved an average of Zendesk Tickets each week with a customer satisfaction rating.
Absorbed the company's training and demonstrating a no-fear attitude with asking questions.
Excel in a high volume call center environment that rewards performance.
Prepared and submitted standard pardon an expungement requests.
Asst. Client Support Representative Resume
Headline : Administrative clerk experience in a fast paced environment. Excellent performance record reflecting successive advancement to positions of increased responsibility.
Skills : Microsoft Office, Google Docs, Medical Terminology.
Screened and directed calls and assisted with messages.
Performed Tier 1 Tech support and Customer support via telephone and email.
Recognized, documented, and alerted the supervisor of trends in customer calls.
Scheduled conference calls for upper management and clients.
Forwarded any information regarding potential clients to the designated salesperson.
Researched billing issues, processed payments, and assisted clients with payment arrangements.
Relayed work orders, messages, and information to or from work crews and supervisors via email and/or telephone.
Client Support Representative Resume
Summary : Looking for a position where contributions and background will offer the opportunity for continue professional growth.
Skills : SAP, Bilingual, Dentrix, Quick books.
Negotiated Contracts between the Buyer and Seller Agents.
Managed and audit clients' files for accuracy and compliance.
Educated and assisted clients through their Real Estate Transaction.
Worked in tandem with specified companies in order to complete property inspections, surveys, and appraisals.
Responded to the client's complaints and inquiries. Input Listings into the Multiple Listing Service.
Performed Broker Price Options on Bank Owned Properties.