A Clinical Operations Supervisor is responsible for managing the medical assistants and also shoulders a number of task-specific responsibilities. Those tasks are outlined on the Clinical Operations Supervisor Resume as – hiring, mentoring, modelling, training, and promoting high functioning clinical support staff; providing leadership and training to the medical assistant team, hiring the most qualified and competent medical assistants, leading the medical assistant team on a daily basis, supervising a team of clinical support staff, developing and training to improve performance and skill level; managing and delegating the team’s roles and responsibilities; providing timely resolution to patient concerns, providing a timely solution to patient concerns, and performing all functions as outlined in the job description.
The most sought-after skills include – strong organisational skills and attention to detail; the ability to motivate and retain medical assistants, knowledge of relevant EMR systems, and commitment to continuous learning in both personal and professional development. A college degree and work experience in a related professional setting are preferred.
Summary : To obtain Clinical Operations Supervisor position in the health care industry with emphasis on working with clients in need of nursing supervision that revolves around compassion and excellence. Will utilize skills from past years of nursing and supervisory experience to ensure that patient safety, advocacy, risk management, and patient culture/learning/educational needs are met.
Skills : Outlook, Electronic Medical Records.
Description :
Managed incoming communications to the OBGYN and Endocrinology departments.
Performed clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff.
Obtained pre-authorisation from insurance providers as necessary, and educate patients and staff about accountability and options.
Provided information regarding financial policies, registration requirements and referral resources.
Coordinated internal and external phone communication among staff, patients and providers.
Recorded and maintained any maintenance issues or concerns.
Analysed current operating procedures to align them with our strategic goals and create improvements where necessary.
Experience
7-10 Years
Level
Management
Education
Associates In Business
Clinical Operations Supervisor Resume
Headline : A bachelor's prepared candidate with over 10 years of program growth and leadership experience. A proven expert in the ambulatory clinical operations, process/quality improvement and team development, as evidenced by improved patient access, regulatory compliance and effective talent management. Possesses successful communication skills, which support strong collaboration with key stakeholders and offer the ability to clearly support the vision/mission of the organisation.
Skills : MS Office, Motivational, Organisational Skills.
Description :
Implemented 5+ processes within clinical operations that improved patient safety/quality, increased patient access by 5%, MU/PQRS compliance and support OSHA/CDC guidelines.
Member-ed of the committee responsible for the successful data collection for Meaningful Use, including patient portal/computerised physician order entry with 100% compliance for the reporting period.
Created training manuals for the EMR to improve clinical documentation and consistent data capture for Meaningful Use/PQRS criteria.
Set clinical goals based upon patient satisfaction criteria/best practice.
Developed consistent on-boarding process including competency training for direct reports to improve the on-boarding process and maintain scope of practice for unlicensed staff.
Collaborated with IT to improve processes within the EMR including transition of care/laboratory/radiology processes for Meaningful Use data capture.
Oversaw all patient access functions & monthly reporting including new patient referrals/no-show/cancelled/rescheduled patient visits and improved overall access by more than 50%, including increase new patient referrals by 5+%/decreased no-shows by 2%.
Experience
5-7 Years
Level
Executive
Education
M.S.W. In Social Work
Clinical Operations Supervisor Resume
Summary : Clinical Operations Supervisor Professional with 11+ years in healthcare environment. Experience serving internal/external customers with commitment to meeting/exceeding expectations. Proven ability to lead diverse employee groups and develop teams to improve performance. Demonstrated skill at recognising, analysing and solving problems while working collaboratively to meet goals on time.
Skills : Diagnosis and treatment of mental and emotional disorders, Coordinating.
Description :
Responsible for oversight of Internal Medicine and Ob/Gyn department which consists of Medical Doctors, Registered Nurse, Medical Assistants and Receptionists along with the Southwest Float Pool which consist of Medical Assistants, Licensed Vocational Nurses and Receptionist.
Collaborated with Administrative Director and Physician Site Directors of company to support the vision and department objectives, staffing and financial issues.
Ensured controlled substances are inventoried, counted and reconciled according to company policy.
Responsible for service recovery efforts and handling of member concerns.
Analysed staffing patterns and workload to ensure adequate staff to meet patient care standards and program needs.
Oversaw and coordinated selection procedures to fill new and vacant positions.
Responsible for timekeeping.
Experience
7-10 Years
Level
Management
Education
A.A. In Health Services
Clinical Operations Supervisor Resume
Headline : A results driven Clinical Operations Supervisor with a Doctor of Pharmacy degree and over 11 years of Managed Care experience. A strong communicator who is able to keep complex problems simple. Several years of experience in the oversight of projects and managing people. Effective at building and maintaining successful relationships with vendors, outside contacts and other health care professionals to accomplish responsibilities.
Skills : Office Management, Customer Service, Medical Terminology, Supervisor, Medical Records, Inventory Management.
Description :
Supervised Concurrent Care Department and ensure quality and productivity standards are achieved through planning, analysis and problem solving.
Set department improvement goals, developing or modifying procedures and projects to meet these goals.
Responsible for adhering to department budget.
Studied and standardised procedures to improve efficiency in the department.
Carried out supervisory responsibilities in accordance with Care mark's policies and procedures (e.g. payroll, vacation scheduling, and change of schedule).
Assisted in meeting the guaranteed cost savings for our clients.
Performed audits for accuracy and completeness of tasks via electronic medical records.
Experience
5-7 Years
Level
Executive
Education
Diploma
Clinical Operations Supervisor Resume
Objective : Clinical Operations Supervisor is responsible for Developing new processes to improve overall efficiency of clinical operations, Developing new procedures to ensure that all necessary medical records are accessed and completed in a timely manner, providing overall direction for clinical operations activities including managing the daily activities of the staff on site using a systematic approach.
Skills : Problem Solving, Strong Leadership Capabilities, Excellent Oral And Written Communication , Great Team Builder, And Good At Performance And Productivity Improvement. Microsoft Word, Excel, Power Point, Outlook.
Description :
Handled confidential health information Managing daily workflow Developing and coaching employees Conducting team huddles and 1 on 1 employee meetings Running and analyzing reports Project management.
Developed and delivered presentations Interviewing and hiring.
Drafted and delivered corrective actions Collaborating with multiple departments to resolve issues.
Created and delivered employee reviews Handling escalated calls.
Attended daily meetings and conference calls.
Conducted call quality monitors Accomplishments Early on in my position I was tasked with orchestrating a move for the entire department which consisted of partnering with other business units such as IT, telecom, and facilities.
Personally oversaw the move and received accolades from the director of the department for a job well done.p I was tasked with developing a rewards and recognition program for our employees.
Experience
2-5 Years
Level
Executive
Education
BA In Project Management
Clinical Operations Supervisor Resume
Objective : Clinical Operations Supervisor is responsible for Ensuring quality patient care through a 360 degree view, including facility management, building maintenance and facility construction, Providing support to staff in a timely manner when required by their supervisor or department head, Acting as a liaison between the clinic and hospital or other health care provider; this may include ensuring that necessary documentation is completed when necessary.
Supervised a public health team of six medical professionals and Soldiers; managed several medical engagements throughout Central America, South America, and the Caribbean; oversaw administrative functions, annual training, and information management.
Spearheaded three Inter agency Task Force training events in Belize, Guatemala, and Honduras serving as a Medical Training Manager and Tactical Combat Lifesaver Instructor.
Organised and coordinated 23 medical, preventive medicine, and veterinary engagements.
Addressed challenges, emerging requirements, and developed a means of addressing gaps to the effective flow and archiving of information.
Guided projects, remain sensitive to available resources, compliance and therapeutic nuances.
Assessed safety protocols internally for department clinics as well as patient safety.
Tracked and analyzed patient and staff resource utilization to increase efficiency and compliance.
Experience
2-5 Years
Level
Executive
Education
BS In Psychology
Clinical Operations Supervisor Resume
Summary : Self-motivated Clinical Operations Supervisor professional with over 20 years of experience in management of clinic operations. Proven ability to quickly adapt to new surroundings, assess deficiencies and recommend performance improvements. Has trained, supervised, mentored and lead numerous team members. Experience with the hiring, training and evaluation of all clinic staff.
Skills : Microsoft Office, Scheduling And Planning Software, 70 WPM.
Description :
Managed clinical operations, including day-to-day staffing, patient care, resource distribution and business activities.
Assisted direction of budget, reports, and contingency planning.
Presented it to the director of our department for final approval.
Made the suggestion that instead of giving the employees their graded calls during their coaching sessions we should give them all but one then grade that call with them during the session to get them involved and help them understand the process more.
Called quality and my manager agreed this was a good suggestion and implemented it going forward.
Worked with the Site Medical Director to ensure that the clinical operations team is performing at acceptable levels.
Managed a team of clinical operations professionals.
Experience
10+ Years
Level
Senior
Education
B.S. In Health Sciences
Clinical Operations Supervisor Resume
Objective : Clinical Operations Supervisor with 4+ years of experience in Providing clinical and administrative oversight to staff, Managing schedules, budgets, and reallocation of resources according to established protocols and procedures, Ensuring all clinics are up to date with equipment and supplies, facility maintenance and cleaning, etc, Supervising nursing staff and provide assistance as necessary in providing quality care to patients.
Provided support to physician colleagues in their work by providing technical assistance, mentoring, coaching, or facilitating training opportunities.
Acted as a liaison between patient care providers and nursing staff during patient visits.
Acted as an advocate for patients by communicating with physicians about their needs in a timely manner.
Acted as an advocate for patients by providing them with information on treatment options when appropriate.
Worked closely with physicians to develop treatment plans that are tailored to their needs.
Ensured that all clinical departments are running smoothly with minimal disruptions to patient care.
Managed the daily operations of clinical departments and ensure that employees adhere to Company policies and procedures.
Experience
2-5 Years
Level
Executive
Education
GED
Clinical Operations Supervisor Resume
Summary : Clinical Operations Supervisor is responsible for Building long term relationships with patients through regular communication with them, Providing support to patients during their visits by interacting with them as needed or when appropriate, Interacting with physicians and other health care professionals as needed, Ensuring proper documentation of patient care is being maintained by all members of the team.
Skills : Building Relation, Patient Care, Managing.
Description :
Implemented policies and procedures to ensure quality of patient care in accordance with Company standards, regulations and guidelines.
Established a positive working environment for all employees by providing a safe work environment for patients, family members and staff members alike.
Ensured compliance with all applicable laws, regulations and guidelines pertaining to the operation of a hospital.
Developed, coordinated, and monitored clinical operations activities, including patient care, laboratory services, and research activities.
Ensured that all clinical operations staff are informed about patient safety procedures and policies.
Developed and implemented system policies and procedures to ensure safe patient care.
Maintained control of cost containment measures to ensure that patients have access to high quality service at reasonable costs.
Experience
7-10 Years
Level
Management
Education
MS
Clinical Operations Supervisor Resume
Summary : To obtain a Clinical Operations Supervisor position, responsible for Ensuring the safety, security and comfort of all clinic patients, staff and visitors, Ensuring clinic operations are running smoothly and efficiently; act as a point of contact for technical support issues or questions regarding clinic operations, Acting as an advocate for patients, staff and visitors in all matters related to health care facilities.
Skills : Clinical Skills, Administrative Policy, MS Office.
Description :
Provided effective leadership to staff by establishing standards for performance excellence and by providing development opportunities.
Assisted in establishing systems management processes within the organization.
Participated in planning committees as needed.
Provided leadership on projects related to clinical operations activities.
Worked closely with the clinical operations team.
Manage the daily operations of a clinical trial site, including administration, medical record management, insurance claims processing and patient care.
Implemented administrative policies such as patient registration and insurance claims processing.
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