A Collections Account Representative is responsible for administering all collections as per required policies and procedures and to perform all billing functions and train all customers to receive invoices through online applications. A well-drafted Collections Account Representative Resume indicates the following core tasks – managing all outstanding balances for client payments, reconciling all invoices for accounts receivables, maintaining a record of all client past payments and informing the customer of same, preparing loan payment schedule for customers; monitoring and ensuring regular follow up on all loan repayment agreements and analyzing all customer accounts, evaluating all documents in collection systems, and negotiating payments with customers through all payment methods.
Summary of qualifications listed on the resume includes – strong and clear communication skills, active listening skills, the ability to conduct research, and negotiation skills. Thick skin is a great quality among Collections Account Representatives. Formal education beyond a high school diploma is not mandatory.
Summary : Collections Account Representative is responsible for selling collections to customers and generating new sales. This includes working with the Collections Team to design, develop, and market collections to the right customers at the right time.
Skills : Typing 45 WPM, MS Office/Word/Excel, Data Entry, 10 Key, Fax Machine, Copy Machine, Telephone, Verbal, Communication, & Listening , Customer Service. Call Center, Money Handling, Dispatch,collections, Clerical, Administrative Assistant, Multi-Tasking.
Description :
Collected payments on past due bills.
Conducted 150-200 daily collection calls.
Maintained and/or exceeded required monthly goals, and consistently received monthly incentives.
Located customers using credit bureau information, background checks, loan documents, and other paperwork, while utilizing computer systems to handle skip tracing.
Informed clients of overdue accounts and amount currently owed.
Reviewed terms of agreement and ensured all client information was correct, including phone numbers and addresses.
Established repayment plans and new terms.
Experience
10+ Years
Level
Senior
Education
GED
Collections Account Representative Resume
Headline : A highly skilled, detailed oriented, professional who is knowledgeable in problem resolution techniques which generate exceptional customer satisfaction ratings and repeat business. Experienced in working with diverse teams in high volume call center environment to expedite the delivery of products and services who is seeking a position in the area of Administrative and Management Services.
Skills : Microsoft Word, Managing Skills.
Description :
Exceeded maximum percentage collected as my goal of 120% was surpassed to 159%.
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Located and notified customers of delinquent accounts by telephone Advise customers of necessary actions and strategies for debt repayment.
Persuaded customers to pay amounts due on credit accounts, or to return merchandise.
Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Answered customer questions regarding problems with their accounts.
Experience
5-7 Years
Level
Executive
Education
BS In General Education
Collections Account Representative Resume
Objective : Currently seeking employment in the Property Casualty Insurance industry. Seeking a company that possesses a core value centered on treating others as they would have others treat them, in addition to encouraging its associates to go beyond their perceived abilities to realize their fullest potential.
Received inbound customer inquiries regarding past due payments, evaluated credit card accounts for requests to increase credit lines.
Conducted extensive evaluations of cardholder accounts with the customer, addressing their concerns and answering questions relating to fees, late charges, penalties, and interest charges or increases.
Negotiated payments, settlements, short fall proposals, payment plan agreements for moderately to seriously delinquent accounts.
Provided information regarding consumer rights and options a cardholder might have in their situation, in addition to advising cardholders of revised Bankruptcy Laws.
Received inbound late stage collections calls.
Successfully negotiated payments on several late stage accounts saving the bank several thousand dollars from charge-off debt.
Conducted skip trace searches for several accounts with serious past due statuses, successfully reaching several customers, and subsequently obtaining payments.
Experience
2-5 Years
Level
Executive
Education
GED
Collections Account Representative Resume
Headline : To obtain an entry level Collections Account Representative position in a challenging and rewarding environment with a teamwork atmosphere that values an employee's creative input. I am an employee who believes in success, not failure, with a strong optimistic personality and a drive to grow with any project.
Skills : Pricing/Quotes, Order Processing, Customer Setup, Data.
Description :
Maintained the Higher Standard Customer Satisfaction delivery of service in all customer contacts required by Bank of America.
Complied with all Governance, Quality policies and procedures while conducting any customer-related communications.
Recorded information about financial status of customers and status of collection efforts.
Referred clients to debt counselors.
Recorded new commitment to repay debt.
Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Adhered and Complied to State and Federal laws (FDCPA Regulations).
Experience
5-7 Years
Level
Executive
Education
BS In Psychology
Collections Account Representative Resume
Summary : Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, and also Consistently maintaining either a Silver or Gold collector status in my collections department each month and received awards and achievements in collections and customer service.
Skills : Training Skills, Accounting.
Description :
Determined requirements by working with customers.
Answered inquiries by clarifying desired information.
Researched, located, and provided information.
Resolved problems by clarifying issues; researched and explored answers and alternative solutions; implemented solutions; escalated unresolved problems.
Fulfilled requests by clarifying desired information.
Maintained call center database by entering information.
Kept equipment operational by following established procedures; reporting malfunctions.
Experience
7-10 Years
Level
Management
Education
MS
Collections Account Representative Resume
Objective : To obtain a Collections Account Representative position that will enable me to use my strong organizational skills, customer service background, and ability to work well with people.
Skills : Microsoft Windows & Mac OS Proficient, Microsoft Word.
Description :
Specialized in accounts receivable and soft collections of long-distance communications and data services for government and business accounts in an inbound/outbound call center.
Collected past due accounts while providing customer service in a fast-paced work environment.
Documented detail-oriented account information Utilized multiple computer programs such as: PeopleSoft, Casper, Orbital, Microsoft Outlook, Word, and Excel.
Utilized strong written and verbal communication skills via phone and email.
Maintained direct communications with corporate-level employees regarding customer accounts, procedures, and follow-up.
Conducted detailed invoice and payment-history research to assist accounts payable departments in identifying the origination of past due amounts, short pays, and/or overpays.
Maintained a daily collections productivity log.
Experience
2-5 Years
Level
Executive
Education
GED
Collections Account Representative Resume
Summary : To obtain a challenging Collections Account Representative position that allows me to use my computer skills and desire to contribute significantly to a stable organization that provides access to professional development and advancement.
Researched required information using available resources.
Managed and resolved customer complaints.
Updated existing customer information.
Identified and escalated priority issues.
Documented all call information according to standard operating procedure.
Took appropriate action if customer disputes the account.
Responsible for ensuring compliance with applicable laws, regulations, and company policies.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Collections Account Representative Resume
Summary : Utilizing skills on a daily basis by going above and beyond the normal expectation to maintain the highest quality, regardless the task, while achieving and surpassing the goal.
Skills : Computer - PC, Data Entry, Excel, MS Word, PowerPoint, Outlook, CBMS, Visiun, SAP, Ten Key, Typing 60 WPM or more, Customer Service, Research, Sorting and Distributing Mail, Greeting and Directing Clients, Scanning, Copier/FAX, Collections, and Bookkeeping.
Description :
Worked daily with the public to ensure best quality of care along side confirming concerns and managing resolution.
Used Open communication is the key.
Communicated via all parties involved.
Utilized all my resources and materials at hand.
Listened to the problem, time management, solution application; these are all duties one must obtain, such as myself, while dealing with the public (in office setting or outside the office).
Required to have effective organizational, communication, time-management skills with high attention to detail.
Aided co-workers with various daily tasks, and assisted management with training of new employees.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Collections Account Representative Resume
Summary : Collections Account Representative position that will increase my knowledge within its organization and will lead to growth opportunities that is commensurate with my education, experience, and training. Administrative and Customer Service Skills Written Communication Calendaring Detail Oriented Accounting Data Entry Telephone Reception Planning and Scheduling Customer Service Internet Research Resource Management Record Maintenance Performance Management Collections.
Skills : Type 65+ wpm, Microsoft Office Programs, various office machines, multi-line phone system.
Description :
Full time Handled calls and promptly forwards them to appropriate person.
Created and maintained accurate spreadsheets and files to assist the team.
Generated emails to employees and off site vendors.
Established and maintained electronic records management system for all incoming and outgoing correspondence.
Organized, sorted and assigned mail distribution for all the employees.
Provided excellent customer service.
Handled High Profile accounts.
Experience
7-10 Years
Level
Management
Education
GED
Collections Account Representative Resume
Objective : Seeking Collections Account Representative professional opportunity- Demonstrating strong leadership abilities, and an excellent attribute of organization. A self-motivated innovator with a record of success in management and leadership endeavors. Leads by example and focuses to maintain a professional work environment and positive employment development.
Skills : Ten-key by touch, Typing , and Computer ,Proficient in Microsoft Office, Possess excellent interpersonal, analytical, and organizational .
Description :
Received payments and post amounts paid to customer accounts.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Recorded information about the financial status of customers and the status of collection efforts.
Located and notified customers of delinquent accounts by mail, telephone.
Advised customers of necessary actions and strategies for debt repayment.
Advised customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
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