Collections Clerk Resume Samples

The basic duty of a Collections Clerk is to collect overdue funds from the delinquent account. Certain principal accountabilities are listed on the Collections Clerk Resume as follows – stratifying collection activities, identifying overdue accounts and sending dunning letters; using skip tracing techniques to trace customers; contacting customers and reminding about bill payments; issuing payment commitment letters; negotiating returns for unpaid merchandise, monitoring cash of delivery, issuing credit hold notifications, recommending bad debts write-offs; and coordinating with credit department regarding customer credit changes.

To help the company in collecting its dues and maximize cash receipts, the following skills are needed – collections expertise, experience with automated telephone dialing systems and collection databases. The ability to negotiate with customers and strong speaking skills are also needed. Most of the resumes denote a degree in business fields.

Collections Clerk Resume example

Collections Clerk Resume

Summary : Explaining library procedures, scheduling classes to use the library and conducting setup for meetings held in the library. Answers phone calls for the purpose of providing information and assistance to teachers, parents, and administrators.

Skills : Venipuncture, Capillary puncture, EMR, Injections, vitals, Lab procedures.

Description :

    1. Made collection calls in order to obtain customer's monthly payments.
    2. Helped advertise all sales. Use Microsoft Excel to record collections.
    3. Answered all calls and helped customers with all of their needs.
    4. Took payments from customers.
    5. Greeted all customers who came into the establishment.
    6. Mailed collection letters every month.
    7. Help customers with credit applications and run credit reports.
    8. Maintained and filed customer Information.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Sr. Collections Clerk Resume

Summary : To obtain a challenging position as an Accounting or Bookkeeping Clerk with responsibilities that will enhance skills and further enrich experience. Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.

Skills : Quickbooks, Excel, Customer Service, Vendor Relations.

Description :

    1. Persuade customers to pay amounts due to credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    2. Receive payments and post amounts paid to customer accounts.
    3. Contact insurance companies to check on the status of claims payments and write appeal letters for denial of claims.
    4. Make sure vehicle loans where covered by taking insurance information or adding insurance to uninsured loans.
    5. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
    6. Receive checks and cash for deposit, verify amounts, and check the accuracy of deposit slips.
    7. Enter customers' transactions into computers to record transactions and issue computer- generated receipts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Accounting


Jr. Collections Clerk Resume

Objective : Collections Clerk with proven success in various positions including customer service, assess and resolve customer payment issues and telephones.

Skills : Customer Service, Account Management, Accounts Receivable, Negotiating Payment Plans, Excel.

Description :

    1. Monitor and administer over 500 customer accounts.
    2. Prepare statements, invoices, and credits or adjustments.
    3. Contact delinquent customers to secure payment.
    4. Negotiate payment plans and schedules with customers.
    5. Manage and resolve customer inquiries.
    6. Returned statements and invoices that are mailed to the customers are handled and effectively resolved address validations in a timely manner to avoid accounts being held.
    7. Developed several payment plan options to accommodate customers with different needs in order to help pay down a balance.
    8. Improved collection letters that are mailed out to customer's which effectively increased customer responses.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Collections Clerk III Resume

Summary : Experienced professional with a successful career in banking and administration. Excel at interfacing with others at all levels to ensure organizational goals are attained. Possesses excellent interpersonal, analytical, and organizational skills.

Skills : Research And Audit, Microsoft Program Expert.

Description :

    1. Processes returned checks as appropriate.
    2. Interacts with attorneys/trustees regarding account bankruptcies.
    3. Sends reaffirmation letters, proof of claim, and letter to close an account to members/attorneys.
    4. Files proof of claims on bankruptcy cases, and court claims.
    5. Handles all account activity as it pertains to third party agencies.
    6. Processes DMV titles, file insurance claims, and follows-up on all bids and sale of vehicles sent out for repossession.
    7. Sends out appropriate correspondence to member concerning negative and deficiency balances, delinquent accounts, etc.
    8. Processes and posts principal payments received on delinquent accounts, bankruptcy payments, and payments received through the collection agency.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Medical Assisting

Collections Clerk II Resume

Summary : Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Answers general phone calls, transfer calls, answers questions, filing, data entry.

Skills : Secretarial, Collections, Clerical.

Description :

    1. Created and maintain the bankruptcy spreadsheet.
    2. Responsible for return mail: documenting file, searching for new address through Accurint, updating address in a computer, printing labels and remailing the return mail.
    3. Take collection calls from customers and processing credit card payments.
    4. Proof all invoices and dunning letters before mailing.
    5. Email all collector's correspondence to the correct collector.
    6. Complete W-9's, vendor forms and customer audits.
    7. Run reconciliation reports. Process C59's and DI credits.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Banking

Collections Clerk I Resume

Summary : Hands on result driven individual with extensive years of customer care experience. Exceptionally skilled problem solver with proven ability to generate productive solutions. Works well with others to produce healthy, positive, and effective teamwork.

Skills : Smearing Plates, Collecting Samples, Histology, Etc.

Description :

    1. Accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques & legal claims.
    2. Develop relationships with customers and serve as a point-of-contact for account management/payments.
    3. Review and establish payment plans with customers.
    4. Utilize computer system and database to maintain customer files, documents, and transactions.
    5. Maintain accounts in the billing/collections system.
    6. Make changes to existing accounts. Process invoices and payments.
    7. Performs other duties as assigned by the supervisor.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Accounting

Collections Clerk/Representative Resume

Objective : Self-motivated individual seeking employment utilizing exceptional organizational and strong interpersonal skills. Analyzes credit information to establish customers' credit limits permitting highest profitable sales consistent with reasonably minimum losses.

Skills : Sales, Administrative Assistant, Clerical, Data Entry, Cash Handling.

Description :

    1. Monitor and maintain assigned sales representative's account agings.
    2. Issue dunning letters to overdue accounts.
    3. Contact customers regarding overdue accounts and determine reasons for non-payment.
    4. Negotiate settlements and issue payment commitment letters.
    5. Communicate and follow up with sales representatives regarding payment collection and credit status changes.
    6. Coordinate with business analysts regarding accounts credit status changes.
    7. Provide customer service regarding collection issues: Process customer refunds, resolve client disputes, discrepancies and short payments.
    8. Maintain accurate records regarding account payment history Recommend and process bad debt write offs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate In Accounting

Collections Clerk/Analyst Resume

Headline : Looking to obtain long-term employment with the opportunity for advancement in a company where can contribute strong work ethic and positive attitude. Investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.

Skills : Data Entry, Answering Multi Phone Line, Guiding Walk In Customers.

Description :

    1. Handled unpaid customer car loans and worked with a reposition company to recover the vehicle.
    2. Pulled credit reports and simplified them for the collectors to report directly to customers.
    3. Record Specialist Maintained customer bank records and loans, by ensuring payments were completed and titles were distributed accordingly.
    4. Addressed all incoming calls on record or loan issues from each branch promptly and courteously.
    5. Loan Quality Control Clerk Responsible for quality control of loan documents, and monthly reports.
    6. Maintained and updated member records and assisted local branches with loan processing.
    7. Subpoena Officer Researched Credit Union subpoenas and communicated with Attorney and Law offices on what documents they required.
    8. Imaging System Specialist Responsible for monitoring day-to-day operations for customer transactions from all branch locations, including deposits and loan documents.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Collections Clerk/Executive Resume

Headline : Investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Answers general phone calls, transfer calls, answers questions, filing, data entry.

Skills : Patient Care, Patient Scheduling, Data Entry, Typing, Answering Phones, Medical Terminology, Medical Records.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due to credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Confer with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Answer customer questions regarding problems with their accounts.
    8. Record information about the financial status of customers and the status of collection efforts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Collections Clerk Resume

Summary : Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Assist with collections and processing customer credit applications, as well as provide day-to-day support to the finance and sales departments.

Skills : Access, Customer Service, Computer, Data Entry, Microsoft Office.

Description :

    1. Verify all account set-ups, delivery tickets, CMNs received electronically or through the mail, are accurate and make any necessary corrections. Input delivery tickets and CMNs.
    2. Open and sort payments received through the mail.
    3. Add and balance batches, Input batches into the A/R system.
    4. Submit claims to Medicaid for GA and NC online using their respective websites.
    5. Void claims online that need to be refunded.
    6. Make adjustments to A/R on claims paid or denied.
    7. Correct denied claims and resubmit for payment.
    8. Maintain an aging report under 90 days.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Computer Programming