Collections Associate Resume Samples

A Collections Associate will make sure that payments are made properly and as well draft all ways to chase up and collect payments. The major roles and responsibilities that are mentioned on the Collections Associate Resume list the following – sorting out payment plans, recording payments that are collected, organizing customer files, chasing debtors and late payments, tracking debtors with the help of credit bureaus, telephone providers and even post offices; processing customer refunds, reviewing account adjustments, taking accountability for reducing delinquency for assigned accounts, and performing all other associated tasks.

Required skills that are crucial for this post include – knowledge of billing and collections procedures; knowledge of accounts receivable, experience with QuickBooks, and the ability to manage multiple responsibilities. This position doesn’t require any particular qualification, but most of the employers want at least a degree in accounting or book-keeping or the related.

Collections Associate Resume example

Collections Associate Resume

Headline : Professional with ten years experience in third party debt collections. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skills : Microsoft Office Suite.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    4. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    5. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    6. Answer customer questions regarding problems with their accounts.
    7. Record information about financial status of customers and status of collection efforts.
    8. Receive payments and post amounts paid to customer accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Sr. Collections Associate Resume

Objective : Seek more challenging employment opportunities. Mission oriented Administrator and Customer Service Representative with strong written and verbal communication and interpersonal skills.

Skills : Proficient in Microsoft Office, Windows, 10-key, Typing 30 WPM.

Description :

    1. Professional Collections Associate with a firm commitment to customer service.
    2. Highly organized and detail-oriented with the ability to manage multiple tasks simultaneously.
    3. Routinely interact with consumers in a positive and professional manner.
    4. Locate and monitor overdue accounts using computers and a variety of automated systems.
    5. Place outgoing and accept inbound calls from consumers to negotiate resolution of delinquent accounts.
    6. Assist consumers in a manner in which shows sensitivity, tact, and professionalism.
    7. Utilize strategy available under company policy or client contract when negotiating repayment plans.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma


Jr. Collections Associate Resume

Objective : To build a solid foundation with your company and to work in a face paced with growth opportunities.

Skills : Microsoft Office, Microsoft Excel.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Advise customers of necessary actions and strategies for debt repayment.
    3. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    4. Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
    5. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    6. Answer customer questions regarding problems with their accounts.
    7. Record information about financial status of customers and status of collection efforts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business

Collections Associate III Resume

Summary : To obtain a challenging position utilizing strong organizational and problem solving skills within a company providing an opportunity for professional growth and advancement.

Skills : Pipeline Stress, Analysis Software.

Description :

    1. Responsible for the inbound and outbound collection of past due accounts 30-60 days old.
    2. Successfully located and contacted 50% of file; exceeding goal 10 out of 13 months.
    3. Skilled in using skip-tracing tools such as credit information and the internet to locate customer contact information.
    4. Experience negotiator able to work through most customer concerns.
    5. Driven to succeed due to ability to self-motivate and remain positive.
    6. Believes in team work and strives to lead by example.
    7. Goal-oriented and willing to learn new techniques and use partnerships to exceed goals.
    8. Able to complete repetitive tasks without issue.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Collections Associate/Assistant Resume

Objective : Hard working waitress/hostess with a two and one-half year background in the service industry. As well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills : Microsoft Office.

Description :

    1. Provide account status and ramifications of being delinquent to cardholders.
    2. Provide cardholders with options and programs if necessary to suit their financial situations in order to bring their accounts out of delinquency.
    3. Work efficiently with Microsoft Windows Programs.
    4. Work efficiently and quickly using computer programs while speaking with cardholders.
    5. Make sure time is always managed adequately.
    6. Adhere to proper shift start and break times.
    7. Multi-task as needed while reviewing account info, documenting conversations with cardholders, and advising what needs to be done to bring the account to a normal status.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science

Collections Associate/Analyst Resume

Objective : Over 3 years of experience in customer service in financial collections. Motivated and driven independent worker with excellent organizational, communication and interpersonal skills.

Skills : Collection Supervisor, Collections Manager.

Description :

    1. Multi-tasked by using multiple computer systems to perform job efficiently.
    2. Partnered with third party agencies to assist in collecting debt on 15 accounts /daily.
    3. Analyzed balance aging reports daily to determine collection opportunities.
    4. Reviewed commercial customer files to identify and select delinquent accounts for collection.
    5. Evaluated customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
    6. Researched missing / misapplied payments and corrected payment issues daily.
    7. Performed account maintenance and applied payments / returns to invoices daily.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Collections Associate/Supervisor Resume

Headline : Diligent, highly motivated, and performance-driven professional, with progressive experience in all facets of manufacturing and production operations as well ship construction and overhaul.

Skills : MS Office, MS Excel.

Description :

    1. Assist customers in resolving collection issues.
    2. Responsible for monitoring and maintaining assigned accounts.
    3. Expedience and efficiency was of great importance when resolving customer discrepancies.
    4. Made account adjustments, small balance write off, processed credit memos, and encouraged customer reconciliation.
    5. Reducing delinquency of assigned accounts is the responsibility of the collections specialist.
    6. Enlisted the support of senior management when necessary to accelerate the collection process.
    7. Participate in team management meetings to discuss goals and productivity.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate In Leadership

Collections Associate/Coordinator Resume

Objective : Friendly and enthusiastic customer service representative with two years of specialization in the retail industry and retail banking. Proficient in posting a variety of transactions, filing, and file maintenance. Able to learn new tasks quickly and proficient in growing key customer relationships.

Skills : Retail Sales, Retail Management.

Description :

    1. Significant communication with internal and external customers via phone and email regarding delinquent balances.
    2. Identify and prioritize issues impacting payment.
    3. Daily interaction with key client personnel.
    4. Work with Account and Program Managers to keep current with any client/customer changes.
    5. May require root cause analysis and problem resolution.
    6. Develop, create and analyze collection and Accounts Receivable reports.
    7. Update customer and other stakeholder information using various software programs including UPS proprietary programs Skills Used.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Collections Associate/Supervisor Resume

Summary : Customer Service and Collections professional with over 12 years experience in a call center environment. Dependable team leader who strives to achieve consistent results and can manage multi-tasks while achieving 100% scores on monitored calls for giving quality service to clients.

Skills : Credit, Accounts Receivable.

Description :

    1. Collections associate for Home Equity loans.
    2. Responsible for inbound as well as outbound calls for members who are past due on their Home Equity loans.
    3. Worked on accounts that are from 30 to 90 days past due.
    4. Assisted members in work plans such as modifications extensions and payment plans.
    5. Responsible for evaluating accounts and determining what would be the best work out option for the member.
    6. Utilized financial applications to determine the type of work out plan as well as CMS and VLS.
    7. Exceeded all departmental metrics and expectations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Accounting

Collections Associate Resume

Summary : Looking for a long term position, whether It be professional or general In manner ; where can grow and contribute to growth and productivity.

Skills : Accounts Payable, Accounts Receivable.

Description :

    1. Worked as a collections associate for time share Industry.
    2. Collecting on past due and delinquent timeshare mortgage accounts.
    3. Called customers as well as answered Inbound calls from customers.
    4. Processed credit/debit card payments, as well as post dated payment Into system.
    5. Strived to provide excellent customer service.
    6. Used problem solving skills In helping debtors to be able to bring accounts current.
    7. Knowledge of FDCPA rules and regulations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Accounting