A Collections Associate will make sure that payments are made properly and as well draft all ways to chase up and collect payments. The major roles and responsibilities that are mentioned on the Collections Associate Resume list the following – sorting out payment plans, recording payments that are collected, organizing customer files, chasing debtors and late payments, tracking debtors with the help of credit bureaus, telephone providers and even post offices; processing customer refunds, reviewing account adjustments, taking accountability for reducing delinquency for assigned accounts, and performing all other associated tasks.
Required skills that are crucial for this post include – knowledge of billing and collections procedures; knowledge of accounts receivable, experience with QuickBooks, and the ability to manage multiple responsibilities. This position doesn’t require any particular qualification, but most of the employers want at least a degree in accounting or book-keeping or the related.
Objective : Proactive Collections Associate with two years of experience in managing overdue accounts and enhancing customer relationships. Skilled in negotiating payment arrangements and utilizing automated systems to streamline collections. Committed to achieving targets while delivering exceptional customer service and problem resolution.
Skills : Communication Skills, Negotiation Skills, Customer Service, Problem Solving
Description :
Engaged with customers via phone and email to understand reasons for overdue payments and clarify account details.
Processed payments and accurately updated customer accounts to reflect transactions.
Maintained detailed records of customer interactions and payment agreements.
Utilized automated systems for tracking collections progress and account status.
Developed strategies for improving collection rates and customer communication.
Collaborated with team members to share best practices and improve overall performance.
Trained new hires on collections procedures and customer service techniques.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Collections Associate - Senior Level Resume
Headline : Accomplished Collections Associate with over 7 years of expertise in managing high-volume accounts and optimizing recovery processes. Proficient in negotiating effective payment solutions and enhancing customer satisfaction. Adept at leveraging technology to streamline collections, driving significant revenue growth while maintaining compliance and fostering positive client relationships.
Skills : Advanced Proficiency In Microsoft Office Suite, 10-key Data Entry Accuracy, Team Collaboration, Adaptability, Multitasking
Description :
Expertly manage a portfolio of overdue accounts, ensuring timely and effective resolution.
Demonstrate exceptional organizational skills while handling multiple accounts and tasks.
Engage with consumers professionally, fostering trust and cooperation during collection efforts.
Conduct outbound and handle inbound calls to negotiate payment arrangements and resolve disputes.
Provide empathetic assistance to consumers, ensuring a respectful and professional interaction.
Employ strategic negotiation techniques in line with company policies to establish effective repayment plans.
Utilize comprehensive knowledge of collections processes to enhance overall operational efficiency.
Experience
5-7 Years
Level
Senior
Education
B.S. in Bus. Admin.
Collections Associate Resume
Objective : Dedicated Collections Associate with two years of experience in effectively managing overdue accounts and improving client relations. Expert in negotiating payment plans and employing automated systems to enhance collection processes. Passionate about meeting targets while providing outstanding customer service and resolving issues efficiently.
Established repayment arrangements tailored to customers' financial situations.
Provided guidance to customers regarding debt repayment strategies.
Contacted customers with overdue accounts via phone, mail, and in-person visits to secure payments.
Persuaded customers to settle outstanding balances on credit accounts and merchandise returns.
Utilized automated systems to track and manage overdue accounts efficiently.
Addressed customer inquiries and resolved issues related to their accounts.
Documented customer financial status and collection efforts accurately.
Experience
0-2 Years
Level
Junior
Education
AAS
Collections Associate - Level III Resume
Headline : Accomplished Collections Associate with 7 years of experience in managing complex accounts and driving recovery initiatives. Proven expertise in negotiating payment arrangements and utilizing advanced analytics to optimize collections. Dedicated to enhancing customer satisfaction while consistently exceeding performance targets and maintaining regulatory compliance.
Skills : Attention To Detail, Data Entry, Conflict Resolution, Financial Acumen, Account Management, Debt Recovery
Description :
Managed inbound and outbound collections for accounts 30-60 days past due, ensuring effective communication with clients.
Achieved a 110% recovery rate for overdue accounts through strategic negotiation and personalized payment plans.
Utilized skip-tracing tools and databases to locate delinquent customers, increasing contact rates by 15%.
Resolved customer inquiries and disputes, fostering positive relationships while maintaining compliance with collection laws.
Utilized data analytics to identify trends and develop targeted collection strategies that improved overall recovery rates.
Collaborated with cross-functional teams to streamline collection processes and enhance customer service outcomes.
Consistently met and exceeded monthly collection targets, contributing to the team's overall success.
Experience
5-7 Years
Level
Management
Education
B.S. Finance
Collections Associate Resume
Objective : Enthusiastic Collections Associate with two years of experience in effectively managing delinquent accounts and fostering positive client interactions. Adept at negotiating payment solutions and utilizing technology to enhance collection efficiency. Driven to meet organizational goals while ensuring customer satisfaction and issue resolution.
Skills : Data Entry And Analysis, Reporting Skills, Follow-up Skills, Research Skills, Interpersonal Skills, Stress Management
Description :
Communicated account status and consequences of delinquency to cardholders.
Provided tailored payment options and programs to assist customers in resolving overdue accounts.
Utilized Microsoft Windows and other software effectively to manage collections.
Maintained accurate documentation of customer interactions and account updates.
Managed time effectively to ensure timely follow-up on accounts.
Adhered to scheduled shifts and breaks to maintain productivity.
Executed multi-tasking strategies while reviewing account details and advising customers on resolutions.
Experience
0-2 Years
Level
Entry Level
Education
A.A.
Collections Associate - Analyst Resume
Objective : Results-oriented Collections Associate with 5 years of experience in debt recovery and account management. Proficient in analyzing payment histories, negotiating payment plans, and fostering strong client relationships. Committed to optimizing collection processes while ensuring compliance and enhancing customer satisfaction.
Utilized multiple computer systems to manage collections effectively and efficiently.
Collaborated with third-party agencies to recover debts on an average of 15 accounts daily.
Analyzed aging reports to identify strategic collection opportunities.
Reviewed customer files to prioritize delinquent accounts for collection.
Assessed customer financial data to recommend tailored payment plans.
Investigated and resolved misapplied payments, ensuring accurate account records.
Performed regular account maintenance and processed payments accurately.
Experience
2-5 Years
Level
Consultant
Education
B.S. Finance
Collections Associate Resume
Headline : Dynamic Collections Associate with 7 years of experience in optimizing debt recovery strategies and managing high-volume accounts. Expertise in negotiating payment solutions and implementing process improvements to enhance efficiency. Committed to fostering strong client relationships and achieving collection targets while ensuring compliance with regulations.
Resolved collection issues by assisting customers with account inquiries and payment plans.
Monitored and maintained assigned accounts to ensure timely payments.
Prioritized efficiency in resolving customer discrepancies to enhance satisfaction.
Processed account adjustments, including write-offs and credit memos, to facilitate customer reconciliation.
Reduced delinquency rates for assigned accounts through proactive follow-up and negotiation.
Collaborated with senior management to expedite the collection process as needed.
Participated in team meetings to align on goals and improve overall productivity.
Experience
5-7 Years
Level
Management
Education
AAS
Collections Associate - Coordinator Resume
Objective : Dedicated Collections Associate with 5 years of experience in managing overdue accounts and optimizing recovery strategies. Expertise in negotiating payment plans and enhancing customer relations through effective communication. Proven ability to leverage technology to streamline processes, ensuring compliance while significantly improving collection outcomes.
Engaged with clients via phone and email to address delinquent balances, enhancing customer relations.
Utilized data analysis to prioritize issues affecting payment timelines and recovery.
Collaborated with Account and Program Managers to stay informed on client changes.
Performed root cause analysis to identify barriers to payment and resolve issues.
Generated and analyzed collection and Accounts Receivable reports for management review.
Maintained accurate records of customer interactions and updated information using software tools.
Supported clients in understanding their accounts and payment options to drive resolution.
Experience
2-5 Years
Level
Management
Education
B.S. in BA
Collections Associate Resume
Summary : Accomplished Collections Associate with 10 years of experience in debt recovery and account management. Proven ability to negotiate favorable payment plans and implement efficient collection strategies. Committed to enhancing customer satisfaction while consistently achieving performance metrics and regulatory compliance.
Skills : Organizational Skills, Technical Proficiency, Microsoft Office, Crm Software, Invoice Management, Cultural Sensitivity
Description :
Managed collections for Home Equity loans, focusing on accounts 30-90 days past due.
Conducted inbound and outbound calls to assist members with overdue payments.
Developed tailored payment plans, including modifications and extensions, to meet member needs.
Evaluated accounts to determine optimal workout options, enhancing recovery outcomes.
Utilized financial applications and CMS for effective account management.
Consistently exceeded departmental metrics and performance expectations.
Trained new team members on best practices in collections and customer service.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Collections Associate Resume
Objective : Results-focused Collections Associate with two years of experience in effectively managing overdue accounts and driving successful payment resolutions. Adept at utilizing negotiation skills to establish payment plans and enhance customer interactions. Proven commitment to achieving collection goals while ensuring compliance with industry regulations and delivering superior service.
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