Collections Officer Resume
Objective : A visionary, forward-thinking, offering 20+ years of progressive growth, goal achievement and outstanding success in a wide range of industries. Excellent negotiator with great communication skills with the ability to identify, satisfy and anticipate customer needs that also delivers effective solutions to problems.
Skills : Fluent In Spanish, Sales, Sales Management, Collections, Customer Relations.
Description :
- Lead, guide and direct banking operations through bank managerial duties.
- Build good relationships with customers and other financial institutions.
- Promoted loan and banking products and services to customers and local community.
- Ensured that bank records and statements are securely handled and maintained.
- Ensured daily reconciliation of banking records to match cash transactions of the day.
- Increased loan and savings portfolios by $700K in the first quarter of management.
- Reduced banks delinquency portfolio from 5% to 3% while serving as a collections officer.
Experience
2-5 Years
Level
Executive
Education
BGS
Sr. Collections Officer Resume
Summary : Professional with multiple knowledge in network administration, desktop/application support. A+ certification combined with customer support roles, capacity to understand problems intuitively, strategize a course of action, automate daily work tasks. Acknowledged throughout employment and academic life as an able troubleshooter, a cooperative team player, and an individual willing to share information for improved service delivery. Proven skills in dealing with people from a diversity of backgrounds with expediency and courtesy.
Skills : Strong Networking Knowledge, Including: LAN Topology.
Description :
- Enhanced bank's collection system allowing easier access to records resulting to 80% increase in success collections Assists in designing and administering collection processes, policies, and procedures.
- Coordinated collections with the Accounting Department, attorneys and collection agencies.
- Created outstanding monthly, quarterly and year-end Board Reports.
- Examined documents to ensure accuracy and compliance with existing underwriting guidelines.
- Met and surpassed consistently loan and insurance quotas.
- Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
- Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
Experience
10+ Years
Level
Senior
Education
Technical School Graduate
Jr. Collections Officer Resume
Objective : Experience Proficient in the use of all types of office equipment. Expertise in record keeping, planning, policies, procedures, researching, scheduling, certified reporting, and related responsibilities to ensure productive operations.
Skills : Customer Service, Sales, Cash Handling, Management.
Description :
- Served as a liaison between analysts and operatives.
- Negotiated payment arrangements for customers unable to meet contractual requirements.
- Applied anz collections processes and strategies to maximize recoveries and minimize losses.
- Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
- Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
- Applied anz collections processes and strategies to maximize recoveries and minimize losses.
- Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Arts
Collections Officer III Resume
Summary : Resourceful and industrious call center agent with excellent communication and customer service skills with a broad range of expertise in mortgage servicing, fulfillment, collections, foreclosures, home retention, modifications, shorts sales, deed in lieu's, inbound/outbound calls and quality assurance gained primarily via excellent service in call centers.
Skills : Microsoft Word, Excel, Quickbooks, 10 Key, Adobe.
Description :
- Translated Russian/Cyrillic documents.
- Negotiated payment arrangements for customers unable to meet contractual requirements.
- Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
- Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
- Applied anz collections processes and strategies to maximize recoveries and minimize losses.
- Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
- Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
Experience
7-10 Years
Level
Management
Education
Geography
Collections Officer II Resume
Summary : To acquire a position in an organization that will benefit from innovative capabilities and strong contribution to a team environment. Especially interested in a position with the potential for advancement.
Skills : Copying, Faxing, 10 Key Calculator, Computer , Telephone .
Description :
- Began as a teller but moved into more complex roles after gaining some experience.
- Became the title and insurance clerk, collections officer and visa coordinator.
- Responsible for collecting delinquent debts.
- Processed small claims court cases and attended all bankruptcy hearings on behalf of the credit union.
- Received customer payments and made daily bank deposits.
- Verified insurance and applied for titles.
- Processed all visa requests for the credit union members.
Experience
10+ Years
Level
Senior
Education
Banking
Collections Officer I Resume
Summary : Looking for ediscovery review and/or a teaching position. Effectively managed many different responsibilities, simultaneously. Acknowledged for meeting and exceeding quotas and supervisory ability.
Skills : Microsoft based products such as: word, excel, outlook, etc.
Description :
- Contacted clients regarding their arrear accounts and making payment arrangements with them.
- Assisted irate customers, and resolving their issues.
- Established whether customers can afford the vehicles and try to rehabilitate or if they cannot afford the vehicles advise them of the best way to proceed.
- Assessed accounts in pre legal status and proceeding with necessary steps.
- Build positive relationships with external partners such as the tracers and attorneys.
- Negotiated payment arrangements for customers unable to meet contractual requirements.
- Renegotiated payment terms with clients reopened and assigned new account terms.
Experience
7-10 Years
Level
Management
Education
English
Assistant Collections Officer Resume
Summary : Collections Officer is responsible for managing collections efforts and providing accurate, timely information to customers. The Collections Officer also has the authority to collect revenue from collections efforts and can pay claims directly from the collections fund.
Skills : MS Office Suite, ,SAS, SDLC, SQL, Analytics, Relationship Management.
Description :
- Worked strictly within the Privacy Act and Debt collection guidelines.
- Worked through internal diary/queuing system, internal and external databases.
- Updated internal database.
- Located debtors using internal and external databases.
- Prepared of files for legal action prior to post judgment stage, and enforcement action stage.
- Recovered on files prior to post judgment stage.
- Managed customer accounts through a variety of retail products including: Personal loans, Home loans, Credit cards, Personal and Business accounts.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Assistant Collections Officer I Resume
Objective : Seeking employment with a company where Use talents and skills to grow and expand with the company. This includes overseeing the collection of materials, processing and inventory, and mail processing. The Collections Officer also provides customer service and assists with marketing campaigns where appropriate.
Skills : Collections, Customer Service, Sales.
Description :
- Assigned Portfolio- State Employee Credit Union Handle inbound and outbound calls on behalf of a specific portfolio/client.
- Able to work effectively as part of a team and independentlyUtilize various databases to obtain account information.
- Negotiated payment terms and arrangements.
- Maintained all debtor and client correspondence by documenting call results and performing follow-up as needed.
- Located and notified customers of delinquent accounts by mail and/or telephone.
- Answered customer questions regarding problems with their accounts.
- Advised customers of necessary actions and strategies for debt repayment.
Experience
2-5 Years
Level
Executive
Education
Diploma
Collections Officer/Agent Resume
Summary : Experienced sales and services professional with a successful track record in growing revenue and exceeding performance measure while providing top notch customer services. Developed and maintained excellent business relationships with clients, suppliers and co- workers. Possess strong negotiation, communication and interpersonal skills.
Skills : Microsoft Office, Photography, Social Media Marketing, Editing, Marketing, Interpersonal, Multi-Tasking, Collaboration.
Description :
- Responsible for the collections of "past due" accounts on behalf of municipal, corporate and health-care related clients.
- Met and Exceeded quotas before the introductory training period with the company had ended.
- Attained high ranking in collections within the company and maintained a top 3 ranking over the last two quarters with the company.
- Lead collections the last 2 months with the company.
- Mentored, evaluated and trained new employees.
- Assisted banks and financial institutions in recovery and settlements of accounts.
- Included general customer service, charge backs and fraud.
Experience
7-10 Years
Level
Senior
Education
Business Administration
Collections Officer Resume
Headline : Excellent communication, organization, and time management skills. Manage and coordinate work activities to facilitate efficient facility operations. Instrumental in meeting commitments, deadlines, and changing priorities. Interact with clients on a personal level providing exemplary client care.
Skills : Fast Learner, Fast Learner, Great Customer Service, Great Communication, General Office, Computer.
Description :
- Worked at the Dunedin office where tasked with collection of purchased debt (defaulted and repossessed ranging from $100 to $30,000).
- Included conducting outbound calls at a high volume, and receiving inbound calls relating to both contingent and purchased debt.
- Educated customers on account status and negotiated to secure a pay by phone or payment arrangements.
- Helped research and resolve payment issues.
- Traveled throughout the County may be required. Incumbents must make provision for transportation.
- Received and processes difficult complaints from the public about collection problems.
- Participated in appeals hearings.
Experience
5-7 Years
Level
Executive
Education
Public Administration
