Collections Officer Resume
Objective : A visionary, forward-thinking, offering 20+ years of progressive growth, goal achievement and outstanding success in a wide range of industries. Excellent negotiator with great communication skills with the ability to identify, satisfy and anticipate customer needs that also delivers effective solutions to problems.
Skills : Fluent In Spanish, Sales, Sales Management, Collections, Customer Relations.
Description :
- Lead, guide and direct banking operations through bank managerial duties.
- Build good relationships with customers and other financial institutions.
- Promoted loan and banking products and services to customers and local community.
- Ensured that bank records and statements are securely handled and maintained.
- Ensured daily reconciliation of banking records to match cash transactions of the day.
- Increased loan and savings portfolios by $700K in the first quarter of management.
- Reduced banks delinquency portfolio from 5% to 3% while serving as a collections officer.
Experience
2-5 Years
Level
Executive
Education
BGS
Sr. Collections Officer Resume
Summary : Professional with multiple knowledge in network administration, desktop/application support. A+ certification combined with customer support roles, capacity to understand problems intuitively, strategize a course of action, automate daily work tasks. Acknowledged throughout employment and academic life as an able troubleshooter, a cooperative team player, and an individual willing to share information for improved service delivery. Proven skills in dealing with people from a diversity of backgrounds with expediency and courtesy.
Skills : Strong Networking Knowledge, Including: LAN Topology.
Description :
- Enhanced bank's collection system allowing easier access to records resulting to 80% increase in success collections Assists in designing and administering collection processes, policies, and procedures.
- Coordinated collections with the Accounting Department, attorneys and collection agencies.
- Created outstanding monthly, quarterly and year-end Board Reports.
- Examined documents to ensure accuracy and compliance with existing underwriting guidelines.
- Met and surpassed consistently loan and insurance quotas.
- Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
- Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
Experience
10+ Years
Level
Senior
Education
Technical School Graduate
Jr. Collections Officer Resume
Objective : Experience Proficient in the use of all types of office equipment. Expertise in record keeping, planning, policies, procedures, researching, scheduling, certified reporting, and related responsibilities to ensure productive operations.
Skills : Customer Service, Sales, Cash Handling, Management.
Description :
- Served as a liaison between analysts and operatives.
- Negotiated payment arrangements for customers unable to meet contractual requirements.
- Applied anz collections processes and strategies to maximize recoveries and minimize losses.
- Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
- Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
- Applied anz collections processes and strategies to maximize recoveries and minimize losses.
- Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Arts
Collections Officer III Resume
Summary : Resourceful and industrious call center agent with excellent communication and customer service skills with a broad range of expertise in mortgage servicing, fulfillment, collections, foreclosures, home retention, modifications, shorts sales, deed in lieu's, inbound/outbound calls and quality assurance gained primarily via excellent service in call centers.
Skills : Microsoft Word, Excel, Quickbooks, 10 Key, Adobe.
Description :
- Translated Russian/Cyrillic documents.
- Negotiated payment arrangements for customers unable to meet contractual requirements.
- Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
- Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
- Applied anz collections processes and strategies to maximize recoveries and minimize losses.
- Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
- Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
Experience
7-10 Years
Level
Management
Education
Geography
Collections Officer II Resume
Summary : To acquire a position in an organization that will benefit from innovative capabilities and strong contribution to a team environment. Especially interested in a position with the potential for advancement.
Skills : Copying, Faxing, 10 Key Calculator, Computer , Telephone .
Description :
- Began as a teller but moved into more complex roles after gaining some experience.
- Became the title and insurance clerk, collections officer and visa coordinator.
- Responsible for collecting delinquent debts.
- Processed small claims court cases and attended all bankruptcy hearings on behalf of the credit union.
- Received customer payments and made daily bank deposits.
- Verified insurance and applied for titles.
- Processed all visa requests for the credit union members.
Experience
10+ Years
Level
Senior
Education
Banking
Collections Officer I Resume
Summary : Looking for ediscovery review and/or a teaching position. Effectively managed many different responsibilities, simultaneously. Acknowledged for meeting and exceeding quotas and supervisory ability.
Skills : Microsoft based products such as: word, excel, outlook, etc.
Description :
- Contacted clients regarding their arrear accounts and making payment arrangements with them.
- Assisted irate customers, and resolving their issues.
- Established whether customers can afford the vehicles and try to rehabilitate or if they cannot afford the vehicles advise them of the best way to proceed.
- Assessed accounts in pre legal status and proceeding with necessary steps.
- Build positive relationships with external partners such as the tracers and attorneys.
- Negotiated payment arrangements for customers unable to meet contractual requirements.
- Renegotiated payment terms with clients reopened and assigned new account terms.
Experience
7-10 Years
Level
Management
Education
English
Assistant Collections Officer Resume
Summary : To mutually grow with a reputable and successful company and honing sales skills.
Skills : MS Office Suite, ,SAS, SDLC, SQL, Analytics, Relationship Management.
Description :
- Worked strictly within the Privacy Act and Debt collection guidelines.
- Worked through internal diary/queuing system, internal and external databases.
- Updated internal database.
- Located debtors using internal and external databases.
- Prepared of files for legal action prior to post judgment stage, and enforcement action stage.
- Recovered on files prior to post judgment stage.
- Managed customer accounts through a variety of retail products including: Personal loans, Home loans, Credit cards, Personal and Business accounts.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Assistant Collections Officer I Resume
Objective : Seeking employment with a company where Use talents and skills to grow and expand with the company.
Skills : Collections, Customer Service, Sales.
Description :
- Assigned Portfolio- State Employee Credit Union Handle inbound and outbound calls on behalf of a specific portfolio/client.
- Able to work effectively as part of a team and independentlyUtilize various databases to obtain account information.
- Negotiated payment terms and arrangements.
- Maintained all debtor and client correspondence by documenting call results and performing follow-up as needed.
- Located and notified customers of delinquent accounts by mail and/or telephone.
- Answered customer questions regarding problems with their accounts.
- Advised customers of necessary actions and strategies for debt repayment.
Experience
2-5 Years
Level
Executive
Education
Diploma
Collections Officer/Agent Resume
Summary : Experienced sales and services professional with a successful track record in growing revenue and exceeding performance measure while providing top notch customer services. Developed and maintained excellent business relationships with clients, suppliers and co- workers. Possess strong negotiation, communication and interpersonal skills.
Skills : Microsoft Office, Photography, Social Media Marketing, Editing, Marketing, Interpersonal, Multi-Tasking, Collaboration.
Description :
- Responsible for the collections of "past due" accounts on behalf of municipal, corporate and health-care related clients.
- Met and Exceeded quotas before the introductory training period with the company had ended.
- Attained high ranking in collections within the company and maintained a top 3 ranking over the last two quarters with the company.
- Lead collections the last 2 months with the company.
- Mentored, evaluated and trained new employees.
- Assisted banks and financial institutions in recovery and settlements of accounts.
- Included general customer service, charge backs and fraud.
Experience
7-10 Years
Level
Senior
Education
Business Administration
Collections Officer Resume
Headline : Excellent communication, organization, and time management skills. Manage and coordinate work activities to facilitate efficient facility operations. Instrumental in meeting commitments, deadlines, and changing priorities. Interact with clients on a personal level providing exemplary client care.
Skills : Fast Learner, Fast Learner, Great Customer Service, Great Communication, General Office, Computer.
Description :
- Worked at the Dunedin office where tasked with collection of purchased debt (defaulted and repossessed ranging from $100 to $30,000).
- Included conducting outbound calls at a high volume, and receiving inbound calls relating to both contingent and purchased debt.
- Educated customers on account status and negotiated to secure a pay by phone or payment arrangements.
- Helped research and resolve payment issues.
- Traveled throughout the County may be required. Incumbents must make provision for transportation.
- Received and processes difficult complaints from the public about collection problems.
- Participated in appeals hearings.
Experience
5-7 Years
Level
Executive
Education
Public Administration
