Collections Officer Resume Samples

A Collections Officer is accountable for conducting loss mitigation and debt collection efforts of the company from delinquent accounts. Duties typically seen on the Collections Officer Resume include the following – locating and tracing clients, making calls to customers of delinquent accounts, negotiating payment plans and making new payment schedules; advising customers on various payment options available; updating and recording information in the database; preparing statements and submitting the same to credit department; writing due letters to be sent to customers, and overseeing the collection department.

Companies look for professionals with the following skills – excellent communication skills and persuasion skills; data entry proficiency and strong math abilities; and the ability to take accurate information from customers. Knowledge of accounting software and POS software will be useful. To the least, a high school diploma is required. However, candidates having past experience are preferred.

Collections Officer Resume example

Collections Officer Resume

Objective : A visionary, forward-thinking, offering 20+ years of progressive growth, goal achievement and outstanding success in a wide range of industries. Excellent negotiator with great communication skills with the ability to identify, satisfy and anticipate customer needs that also delivers effective solutions to problems.

Skills : Fluent In Spanish, Sales, Sales Management, Collections, Customer Relations.

Description :

    1. Lead, guide and direct banking operations through bank managerial duties.
    2. Build good relationships with customers and other financial institutions.
    3. Promoted loan and banking products and services to customers and local community.
    4. Ensured that bank records and statements are securely handled and maintained.
    5. Ensured daily reconciliation of banking records to match cash transactions of the day.
    6. Increased loan and savings portfolios by $700K in the first quarter of management.
    7. Reduced banks delinquency portfolio from 5% to 3% while serving as a collections officer.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BGS


Sr. Collections Officer Resume

Summary : Professional with multiple knowledge in network administration, desktop/application support. A+ certification combined with customer support roles, capacity to understand problems intuitively, strategize a course of action, automate daily work tasks. Acknowledged throughout employment and academic life as an able troubleshooter, a cooperative team player, and an individual willing to share information for improved service delivery. Proven skills in dealing with people from a diversity of backgrounds with expediency and courtesy.

Skills : Strong Networking Knowledge, Including: LAN Topology.

Description :

    1. Enhanced bank's collection system allowing easier access to records resulting to 80% increase in success collections Assists in designing and administering collection processes, policies, and procedures.
    2. Coordinated collections with the Accounting Department, attorneys and collection agencies.
    3. Created outstanding monthly, quarterly and year-end Board Reports.
    4. Examined documents to ensure accuracy and compliance with existing underwriting guidelines.
    5. Met and surpassed consistently loan and insurance quotas.
    6. Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
    7. Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Technical School Graduate


Jr. Collections Officer Resume

Objective : Experience Proficient in the use of all types of office equipment. Expertise in record keeping, planning, policies, procedures, researching, scheduling, certified reporting, and related responsibilities to ensure productive operations. 

Skills : Customer Service, Sales, Cash Handling, Management.

Description :

    1. Served as a liaison between analysts and operatives.
    2. Negotiated payment arrangements for customers unable to meet contractual requirements.
    3. Applied anz collections processes and strategies to maximize recoveries and minimize losses.
    4. Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
    5. Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
    6. Applied anz collections processes and strategies to maximize recoveries and minimize losses.
    7. Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Collections Officer III Resume

Summary : Resourceful and industrious call center agent with excellent communication and customer service skills with a broad range of expertise in mortgage servicing, fulfillment, collections, foreclosures, home retention, modifications, shorts sales, deed in lieu's, inbound/outbound calls and quality assurance gained primarily via excellent service in call centers.

Skills : Microsoft Word, Excel, Quickbooks, 10 Key, Adobe.

Description :

    1. Translated Russian/Cyrillic documents.
    2. Negotiated payment arrangements for customers unable to meet contractual requirements.
    3. Executed blocks and limits on accounts, approved and loaded overdraft limits to customer accounts.
    4. Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
    5. Applied anz collections processes and strategies to maximize recoveries and minimize losses.
    6. Processed funds transfers, set up automatic payments, cleared loan arrears, made credit card payments.
    7. Managed customer accounts through a variety of retail products including: personal loans, home loans, credit cards, personal and business accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Geography

Collections Officer II Resume

Summary : To acquire a position in an organization that will benefit from innovative capabilities and strong contribution to a team environment. Especially interested in a position with the potential for advancement.

Skills : Copying, Faxing, 10 Key Calculator, Computer , Telephone .

Description :

    1. Began as a teller but moved into more complex roles after gaining some experience.
    2. Became the title and insurance clerk, collections officer and visa coordinator.
    3. Responsible for collecting delinquent debts.
    4. Processed small claims court cases and attended all bankruptcy hearings on behalf of the credit union.
    5. Received customer payments and made daily bank deposits.
    6. Verified insurance and applied for titles.
    7. Processed all visa requests for the credit union members.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Banking

Collections Officer I Resume

Summary : Looking for ediscovery review and/or a teaching position. Effectively managed many different responsibilities, simultaneously. Acknowledged for meeting and exceeding quotas and supervisory ability.

Skills : Microsoft based products such as: word, excel, outlook, etc.

Description :

    1. Contacted clients regarding their arrear accounts and making payment arrangements with them.
    2. Assisted irate customers, and resolving their issues.
    3. Established whether customers can afford the vehicles and try to rehabilitate or if they cannot afford the vehicles advise them of the best way to proceed.
    4. Assessed accounts in pre legal status and proceeding with necessary steps.
    5. Build positive relationships with external partners such as the tracers and attorneys.
    6. Negotiated payment arrangements for customers unable to meet contractual requirements.
    7. Renegotiated payment terms with clients reopened and assigned new account terms.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
English

Assistant Collections Officer Resume

Summary : To mutually grow with a reputable and successful company and honing sales skills.

Skills : MS Office Suite, ,SAS, SDLC, SQL, Analytics, Relationship Management.

Description :

    1. Worked strictly within the Privacy Act and Debt collection guidelines.
    2. Worked through internal diary/queuing system, internal and external databases.
    3. Updated internal database.
    4. Located debtors using internal and external databases.
    5. Prepared of files for legal action prior to post judgment stage, and enforcement action stage.
    6. Recovered on files prior to post judgment stage.
    7. Managed customer accounts through a variety of retail products including: Personal loans, Home loans, Credit cards, Personal and Business accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Assistant Collections Officer I Resume

Objective : Seeking employment with a company where Use talents and skills to grow and expand with the company.

Skills : Collections, Customer Service, Sales.

Description :

    1. Assigned Portfolio- State Employee Credit Union Handle inbound and outbound calls on behalf of a specific portfolio/client.
    2. Able to work effectively as part of a team and independentlyUtilize various databases to obtain account information.
    3. Negotiated payment terms and arrangements.
    4. Maintained all debtor and client correspondence by documenting call results and performing follow-up as needed.
    5. Located and notified customers of delinquent accounts by mail and/or telephone.
    6. Answered customer questions regarding problems with their accounts.
    7. Advised customers of necessary actions and strategies for debt repayment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Collections Officer/Agent Resume

Summary : Experienced sales and services professional with a successful track record in growing revenue and exceeding performance measure while providing top notch customer services. Developed and maintained excellent business relationships with clients, suppliers and co- workers. Possess strong negotiation, communication and interpersonal skills.

Skills : Microsoft Office, Photography, Social Media Marketing, Editing, Marketing, Interpersonal, Multi-Tasking, Collaboration.

Description :

    1. Responsible for the collections of "past due" accounts on behalf of municipal, corporate and health-care related clients.
    2. Met and Exceeded quotas before the introductory training period with the company had ended.
    3. Attained high ranking in collections within the company and maintained a top 3 ranking over the last two quarters with the company.
    4. Lead collections the last 2 months with the company.
    5. Mentored, evaluated and trained new employees.
    6. Assisted banks and financial institutions in recovery and settlements of accounts.
    7. Included general customer service, charge backs and fraud.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Business Administration

Collections Officer Resume

Headline : Excellent communication, organization, and time management skills. Manage and coordinate work activities to facilitate efficient facility operations. Instrumental in meeting commitments, deadlines, and changing priorities. Interact with clients on a personal level providing exemplary client care.

Skills : Fast Learner, Fast Learner, Great Customer Service, Great Communication, General Office, Computer.

Description :

    1. Worked at the Dunedin office where tasked with collection of purchased debt (defaulted and repossessed ranging from $100 to $30,000).
    2. Included conducting outbound calls at a high volume, and receiving inbound calls relating to both contingent and purchased debt.
    3. Educated customers on account status and negotiated to secure a pay by phone or payment arrangements.
    4. Helped research and resolve payment issues.
    5. Traveled throughout the County may be required. Incumbents must make provision for transportation.
    6. Received and processes difficult complaints from the public about collection problems.
    7. Participated in appeals hearings.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Public Administration