A Community Liaison will act as a human link between the organization and the community. This professional may work for a variety of industries such as – education, banking, government, healthcare, and social services. A well-drafted Community Liaison Resume depicts the following duties and tasks – serving as a point of contact, helping in orienting people with new programs, meeting clients individually and offering advice; reinitiating contact with community members and employees; holding community outreach meetings; handling marketing and fundraising activities, and managing community public relations.
Employers typically seek candidates possessing these skills – a passion to help others, knowledge of local community needs; ability to interview others, ability to identify the root cause of disputes; negation tactics; marketing skills and experience in performing administrative tasks. Commonly, a bachelor’s degree is acceptable for this role. Related courses in the field of political science, public administration, sociology will be useful.
Summary : Community Liaison is responsible for the daily operation of the community. He/she coordinates and manages interactions with users, vendors and service providers. The Community Liaison also provides guidance to the community team on technical issues, product direction, and other related topics.
Skills : Management Skills, Verbal Communication, Business Development, Hospice.
Description :
Marketed to physicians, hospitals, clinics of all kinds for physician referrals.
Maintained a high ratio of referrals monthly between 10 and 20 a month.
Networked with hospitals and cultivated contacts.
Developed marketing and networking events to create awareness, develop contacts, and gain more referrals.
Developed strong and long-lasting physician relationships.
Recruited a strong medical director for the company.
Maintained a high number of physician referrals monthly.
Experience
7-10 Years
Level
Management
Education
BS in Management
Community Liaison Resume
Objective : Motivated, personable, business, and sales professional with a college degree and multiple skillsets with a talent for providing innovative solutions and bringing together a synergized environment.
Skills : Word, Expel, Powerpoint, Publisher, Lotus Notes, Access, Allscripts, NG, Type 70 Wpm.
Description :
Actively developed, maintained, and grew a network of repeat hospice referral sources.
Acknowledgment of annual healthcare calendar recognitions such as Case Manager Week, Social Worker Month, and Veterans Day.
Maintained Regular awareness of hospice industry changes including laws and regulations.
Created solid quarterly strategic marketing plans in order to achieve and exceed goals.
Performed Frequent attendance at Chamber events and Senior Networking events.
Advertised in local magazines and newspapers.
Processed referrals by meeting with families and obtaining paperwork including Orders.
Experience
2-5 Years
Level
Executive
Education
BS
Community Liaison Resume
Summary : 19 years' experience in developing and executing assistant administrative strategies with the unique ability to understand ongoing marketing scenarios and customer needs using exceptional professional and communication skills. Highly organized, with the ability to coordinate projects, set priorities, meet deadlines, and follow up on assignments with minimum supervision.
Skills : Medication Compounding, Scientific and Technical Writing, Presentation skills, Pharmacy Management and Automation, Scientific and Medical Literature Research.
Description :
Worked with the clinical team to support patient care delivery.
Demonstrated working knowledge of policies of the agency and state, federal, and accreditation regulations pertaining to home health services.
Participated on committees and special projects and other related duties as assigned.
Accountable for annual contract review with assigned facilities/providers.
Recruited and maintained a Provider network for a brand new company.
Maintained social media sites by researching information on specific subjects on drug and alcohol addiction.
Followed up on referral sources or patients to identify problems with services as necessary and assist in the resolution of issues.
Experience
7-10 Years
Level
Management
Education
Diploma
Community Liaison Resume
Headline : Seeking a Community Liaison position. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records with a demonstrated history of producing accurate, timely reports combined with the additional skill to analyze produced material.
Skills : Communication, Community Outreach, Customer Service.
Description :
Developed and maintained relationships with referral sources.
Captured and screened incoming referrals.
Coordinated with community and agency staff to deliver prompt home health services.
Completed regular reporting activities and assist Clinical in making optimal decisions.
Marketed services through promotional activities, and participated in professional and community events.
Worked closely with the Director of Clinical Services and all Patient Care Coordinators to ensure that promised services are provided timely and adequately.
Provided for assessment visits with the patient/family unit to determine eligibility for hospice services.
Experience
5-7 Years
Level
Executive
Education
Certification
Community Liaison Resume
Objective : Result-driven, outgoing individual who possesses great attention to details, and has exceptional communication skills. Seeking an employment opportunity in your outstanding Organization which will value my hard-working history, experience, and my dedication throughout the years to the community.
Skills : Leadership, Business Development, Strategic planning,.
Description :
Presented Build trusting relationships with businesses to create a network of positive referral sources.
Networked in Chamber of Commerce events to bring awareness to services provided.
Traveled to other territories to create and build relationships for successful referrals.
Planned, conducted, and coordinated educational awareness for alcohol and chemical dependency.
Established rapport with other entities in the community to bridge the gap of services to better serve the residents in the area.
Created documents, brochures, bulletins, and literature about counseling programs available as well as marketing campaigns.
Attended health fairs and other events to educate the community about how to get help for alcohol and chemical addiction.
Experience
0-2 Years
Level
Entry Level
Education
BS
Community Liaison Resume
Objective : Seeking a challenging sales and marketing position in skilled home health/hospice or long-term care (SNF) that will allow me to use my nursing and sales experience to continue my successful professional growth.
Skills : Business Development, Community Organizations, Community Relations, Patient Care.
Description :
Responsible for all aspects of sales and marketing including preparing, implementing, and evaluating strategic plans with sales goals.
Used clinical experience to work on the program development team to develop nursing and rehab programs.
Used Target Market Plans to garner high-revenue referrals.
Performed many duties such as arranging services for clients, scheduling visits for various disciplines, recruiting and orienting professional employees.
Coordinated a wide range of presentations for Spanish only audiences in both verbal and written materials.
Maintained a strong working relationship with attending physicians in area hospitals to promote skilled services.
Assisted with knowledge of geriatric medications and assist with drug interchanges.
Experience
2-5 Years
Level
Executive
Education
Diploma
Community Liaison Resume
Objective : Dedicated and creative bi-lingual Community Liaison, with extensive experience in bi-cultural translations seeking a challenging communications position that will draw on my experience and allow me to make an immediate contribution to the overall success of the organization.
Skills : Editorial, Public Relations, Layout, Quickbooks Pro, Newsletter production and management, Social Media Management, Grant Writing, Marketing Communications.
Description :
Managed external relationships to facilitate authentic conversations and getting community voice.
Organized residents and stakeholders, leveraging communications, and consensus-building skills to gain input and buy-in of key partners and promote organizational efforts.
Improved overall internal and external communication, establishing a rapport that encouraged residents to engage in the process, gain support and loyalty to the initiative.
Leveraged multi-media expertise and technology skills to assist in the management of Facebook and Twitter updates to the community and abroad.
Directed the design, creation, training, and delivery of promotional television media pieces showcasing the diversity and accomplishments of LINC.
Executed script development for commercials and graphic presentation skills for internet webcast.
Assisted in the design and delivery of the Academy for Social Transformation.
Experience
2-5 Years
Level
Executive
Education
Business Communications
Community Liaison Resume
Summary : Motivated and highly productive Community Liaison with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and clients through outstanding interpersonal skills.
Skills : Powerpoint, Business Relationships, Community Services, Positive Relationships.
Description :
Acted as a Point of contact between IDOT and elected officials, businesses, and residents in project areas.
Developed and maintained relationships between the central office, the district, and the public constituency it serves.
Presented briefing and outreach materials to elected officials and other interested parties that easily and understandably explain the district and agency's programs and projects.
Assisted with outreach to stakeholders that could be impacted by the planning and design of projects.
Ensured that information and presentations were clear and understandable to laypeople.
Assisted communications staff with media advisories, press releases, events, and public announcements.
Produced PowerPoints on IDOT initiatives and was the managing editor of the quarterly in-house newsletter for District 3.
Experience
7-10 Years
Level
Management
Education
English
Community Liaison Resume
Headline : Community Liaison is responsible for building relationships and promoting the company’s brand, product, and services through social media. This includes monitoring and responding to customer feedback, creating engaging content for social channels, and developing personas and audience insights to build a better understanding of the community.
Skills : Proficient in Microsoft Word and Excel, Proficient in Quickbooks.
Description :
Represented the company with professionalism to referral sources (i.e., care coordinators, discharge planners, social workers and physicians).
Developed and maintained positive relationships to gain referrals.
Converted at least four (4) referrals to admissions per week.
Traveled to hospitals to assess acute care residents; may also be required to do home-site visits.
Worked with Hospice centers and marketers to provide nursing home services to their patients as well as to our patients in need.
Met with potential residents/patients and families to educate them about the facility services offered.
Completed required forms and documents in accordance with company policy and state and/or federal regulations.
Experience
5-7 Years
Level
Executive
Education
BA In Human Services
Community Liaison Resume
Objective : Community Liaison is responsible for managing the day-to-day activities of the community, Implementing marketing promotions and developing new products or services to improve customer experience.
Increased original census by 400%, exceeding corporate year-end goals by 100%.
Organized community event benefiting children associated with families using hospice services.
Built permanent relationships in the medical community by determining the needs of clients and earning their trust and respect.
Self-motivated and highly competitive, developed contracts with every major patient-provider in my territory.
Self-managed a budget including all travel expenses, marketing materials, and promotional resources.
Motivated team members through participation in community events, team meetings, and a positive attitude.
Proactive in developing new relationships in order to locate potential resources for future clients.
Experience
2-5 Years
Level
Executive
Education
BA
Community Liaison Resume
Objective : Community Liaison is responsible for creating, facilitating and coordinating social media campaigns, engaging on social media platforms, and providing customer service. This includes developing and maintaining content for the company blog, managing the company's social media presence, and designing and executing contests.
Skills : Critical Thinking, Judgment and Decision Making, Social Perceptiveness.
Description :
Developed community outreach programs to improve public image and educate the community on available services through Oasis.
Performed marketing of the organization's services to local hospitals, nursing facilities, rehab centers, and physician practices as well as case managers.
Formed relationships with religious institutions in the community to provide support.
Assisted administration in gathering statistical data for proper forecasting and reporting of potential service-line development.
Performed Referral source development through the awareness of market trends and shifts.
Resolved client accounts and quality disputes against clinicians, requiring research and analysis to determine the appropriate action to be taken.
Acted as a customer service representative for all referral sources and coordinated in-services with both potential clients and in-house staff.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Community Liaison Resume
Objective : Community Liaison is responsible for developing relationships with external and internal communities, such as customers, partners, employees, and shareholders.
Skills : Business Development, Sales and Markeitng Management, Relationship builder, Internal and External sales.
Description :
Assessed potential patients in hospitals, nursing homes, assisted and independent living facilities.
Responsible for census development within Professional Healthcare Resources.
Responsible for developing a quarterly business plan with objectives to maintain existing referrals and increase awareness for Professional Healthcare.
Analyzed trends that focus on identifying new business opportunities, while maintaining existing business referral sources.
Coordinated information flow from the referring site to clinical teams within the Skilled and Personal Care departments.
Worked closely with Skilled and Personal Care Intake staff to facilitate a smooth admission.
Assisted care facilities, and practices to the community.
Experience
0-2 Years
Level
Junior
Education
History
Community Liaison Resume
Headline : Dynamic and high-performance sales and marketing professional experienced in business development, account management, and lead generation. A clear, persuasive, and personable communicator, with strong negotiation skills and exceptional problem-solving abilities.
Skills : Adept operator PC and Mac System; MS Office Suite, Client Relations, Program Development, Organizations, Multicultural, Event Planning,.
Description :
Established and maintained rapport, building long-lasting relationships with physicians, case managers, and social workers in the assigned territory.
Implemented a systematic approach to the community education process including regular contact with members of the community.
Served as a liaison with extended care facilities as well as other facilities to facilitate the transition to health services as appropriate.
Developed and implements the Hospice Marketing Plan.
Utilized referral, admission, and market statistics to identify target markets.
Assisted in the identification of clinical programs/protocols and related marketing materials that are tailored to specific referral sources and their patients' needs.
Identified community needs and reports them back to the agency.
Experience
5-7 Years
Level
Executive
Education
BBA
Community Liaison Resume
Headline : Over 10 years of progressive experience and a strong record of performance in growing territorial sales, marketing, and maintaining accounts through solid follow-up, excellent customer service & organizational skills. looking for a Community Liaison position.
Skills : Service Orientation, Complex Problem Solving, Persuasion, Negotiation.
Description :
Generated and grew sales in assisted living settings using sales skills and techniques to expand patient referrals.
Maintained and grew community outreach programs and special events to build public awareness in the industry.
Maintained monthly sales reports and referrals through extensive tracking via the internet.
Grew sales base for the assisted living facility through referral and incoming clientele.
Sold and referred to features, advantages, and benefits over other facilities in the area.
Spearheaded solid community outreach/special events programs.
Raised public awareness of the industry.
Experience
5-7 Years
Level
Executive
Education
BS
Community Liaison Resume
Summary : Dedicated and compassionate Community Liaison. 15 + years of customer service, sales, and marketing experience 7 years experience in private business management as general manager, operations, and logistics. looking to obtain a position in an organization that will utilize my varied skills.
Responsible for the promotion and marketing of end-of-life healthcare services for non-profit hospice organizations.
Specifically focused on relationship development with over 120 accounts, primarily consisting of long-term care facilities.
Worked closely with clinical staff to improve customer satisfaction and increase utilization of services.
Responsible for the assessment, development, and implementation of marketing programs.
Developed and conducted educational presentations to healthcare providers, church groups, community centers, civic organizations, health fairs, chambers of commerce, and small businesses.
Developed and managed reporting systems for referral statistics, account management, and goal setting.
Coordinated and directed quarterly account reviews in all long term care settings.
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